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Achieving Excellence in Cost Management – Resource Consumption Accounting Larry R. White, CPA,CMA, CFM, CGFM Director, RCA Institute www.rcainstitute.org

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Page 1: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Achieving Excellence in Cost Management –Resource Consumption Accounting

Larry R. White, CPA,CMA, CFM, CGFM

Director, RCA Institute

www.rcainstitute.org

Page 2: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Speaker Biography

� Larry is the Executive Director of the Resource Consumption Accounting (RCA) Institute. He retired from the US Coast Guard as a Captain with over 28 years of service, 21 years in financial management and accounting. He was Commanding Officer of the CG’s National Finance Center, Deputy CFO of the Coast Guard, and comptroller of 3 major field commands.

� His current professional activities include serving on the Association of Government Accountant’s Professional Certification Board for the CGFM certification, the Board of Directors of the Institute of Management Accountants, the Editorial Advisory Board for Directors of the Institute of Management Accountants, the Editorial Advisory Board for Cost Management magazine, columnist for Automation World, and a the Metrics Strategic Initiative Committee of the Manufacturing Enterprise Systems Association.

� His past service to the accounting profession includes service as a member of International Public Sector Accounting Standards Board of the International Federation of Accountants; Chairman of the Board of the Institute of Management Accountants; a member of the AICPA Members in Government Committee (now GAAC); a member of the AICPA Special Committee on Enhanced Business Reporting; and on the Board of Directors of the Consortium for Advanced Manufacturing -International (CAM-I).

www.rcainstitute.org

Page 3: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Achieving Excellence in Cost Management

� Key to Excellence in Cost Management

� Challenges to Excellence in Cost Management

� Principles for Costing

� Resource Consumption Accounting

Page 4: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Key to Cost Management

� Optimizing the employment of resources.

Page 5: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Simple Process

ResourcePool

Another ResourcePool (s)Or Final

Product/ServiceFixed

OUTPUT

Proportional

5

Organizational Element(Support or Production)

Material/CommodityLabor

EquipmentOperating Budget

MaterialServices

(ReflectingResourcesApplied)

Resource Quantities Drive Monetary Quantities

Page 6: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Frequently a little more complex

Final Output 1

Final Output 2

Resource Pool A

Resource Pool E

Resource Pool B

Final Output 3

Final Output 4

Resource Pool H

Resource Pool F

Resource Pool G

Resource Pool C

Resource Pool D

Page 7: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Resource/Resource Pools

Intermediate Outputs

Operational View Financial View

Processes/Value Streams

Intermediate Outputs

Products/ServicesReal TimeAction OrientedInternally Focused

FR TimeReport Oriented

Externally Focused

Page 8: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

RCA Recognition

Activity Based Costing

8

Traditional StandardCosting

Page 9: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Challenges to Excellence in Costing

Technical

� General Ledger as a data source

� External Financial Reporting Perspective

� Management Accounting Methodology Confusion

� Cost Benefit/Risk� Cost Benefit/Risk

Knowledge & Skills

� Traditional Standard Costing

� Capacity & Excess Capacity

� Fixed &Variable Costs

� Mixing up Cost Concepts

Page 10: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Consumption Concepts

Operational

Fixed Variable

Decision Support

UnavoidableAvoidable

Opportunity Cost

Fixed Variable UnavoidableAvoidable

“Relevant Range”

Can be Modeled Basis for Action

Divisibility of Resource Information

Page 11: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Costing Principles

� International Federation of Accountants International

Good Practice Guide: Evaluating and Improving Costing

in Organizations

Resource Consumption Accounting Principles� Resource Consumption Accounting Principles

Page 12: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Enterprise Financial Management

Financial Accounting

Cost Measurement

Managerial Accounting

Tax Accounting

Source data capture

(transactions)

Non-financial data capture

Cost AccountingExternal financial Reporting

e.g. GAAP, IFRS

Performance Evaluation & Analysis

Planning & Decision Support

•Costs of goods sold•Inventory valuation

For example:• Assessment of current strategy & plans• Integrated cost/operational performance measures (e.g. cost variance, capacity measurement, process efficiency etc)• Profitability reporting • Process analysis• Learning & corrective actions

For example:• Fully absorbed and incremental costing• Adaptive operation & cost based planning, budgeting & forecasting• What-if analysis & planning• Product, process, channel, & customer strategic adaptations• Enterprise optimization (e.g. make vs. buy, outsource etc)

Historical Predictive

The Domain of Costing

Value-added to managerial decisionsLower Higher

Page 13: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

IFAC Key Principles

� The importance of costing to good financial management

The ability to identify, measure, interpret, and present costs as they relate to an organization’s economic flow of goods and services, both historically and in a forward-looking context is necessary for a informed understanding of the organizational drivers of profit and value.

Fitness for purpose� Fitness for purpose

Cost information should be prepared in a manner appropriate for the specific context and purpose of its use, of which there are three principal applications:

� External reporting – historical and descriptive;

� Performance and Cost Evaluation and Analysis –interpretative and diagnostic;

� Enterprise Planning and Decision Support – analytical and predictive.

LRW Comment: Use of costs calculated for one purpose may be unreliable if used for another purpose.

Page 14: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

IFAC Key Principles

� Business model/reality driven

Cost models should be designed and maintained to reflect the cause-and-effect interrelationships and the behavioral dynamics of the way the organization functions. The information needs of decision makers at all levels of an organization should be taken into account, by incorporating an organization’s business and operational models, strategy, structure, and competitive environment.strategy, structure, and competitive environment.

� Materiality/Cost Effectiveness

The design, implementation, and continuous improvement of costing methods, data collection, and systems should reflect a balance between the required level of accuracy and the cost of measurement (i.e., cost benefit tradeoff), based on the competitive situation of the organization.

Page 15: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

IFAC Key Principles

� Comparability over time and Consistency

Cost information should be collected and analyzed systematically and in such a way as to ensure comparability over time, whether in a routine information system or for a specific application and/or purpose.purpose.

� Transparency and Auditability

Definitions and sources of cost data, the operational and other non-financial data underpinning them, and the methods of calculation of costs, should be transparent to users and capable of review, risk analysis, and assurance.

Page 16: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Enterprise Financial Management

Financial Accounting

Cost Measurement

Managerial Accounting

Tax Accounting

Source data capture

(transactions)

Non-financial data capture

Cost AccountingExternal financial Reporting

e.g. GAAP, IFRS

Performance Evaluation & Analysis

Planning & Decision Support

•Costs of goods sold•Inventory valuation

For example:• Assessment of current strategy & plans• Integrated cost/operational performance measures (e.g. cost variance, capacity measurement, process efficiency etc)• Profitability reporting • Process analysis• Learning & corrective actions

For example:• Fully absorbed and incremental costing• Adaptive operation & cost based planning, budgeting & forecasting• What-if analysis & planning• Product, process, channel, & customer strategic adaptations• Enterprise optimization (e.g. make vs. buy, outsource etc)

Historical Predictive

The Domain of Costing

Value-added to managerial decisionsLower Higher

Page 17: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

RESOURCES, OPERATIONAL QUANTITIES AND COSTS

MANAGERS’ANALOGOUS ACTIVITIES

CausalityCriterion Analogy

CONCEPTS

Modeling InformationUse

Operational Model Providing

Attributable Cost

Baseline Optimization Information=

Criterion AnalogyCriterion

CONCEPTS

Use

Page 18: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

RCA Modeling Principles

� Cause and Effect

� Responsiveness

� Attributability

� Work

Page 19: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Causality

� Optimization Thinking:

� For a Given Outcome Understand the Cause

� For A Decision Alternative Understand the Effect

Cost must reflect the operational resource flows or consumption

to be logical and useful for decision making and control.

Page 20: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Responsiveness

Product A Product BAn Output

Inputs &their $’s Fixed

Inputs

Proportional Inputs

An Output

Inputs &their $’s Fixed

Inputs

Proportional Inputs

Service 1 Service 2 Service 3

An Output

Inputs &their $’s Fixed

Inputs

Proportional Inputs

An Output

Inputs &their $’s Fixed

Inputs

Proportional Inputs

An Output

Inputs &their $’s

Fixed Inputs

Proportional Inputs

Page 21: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Variability Responsiveness

Product A Product B

Service 1 Service 2 Service 3

Product A Product BOutput

Inputs

Output

Inputs

21

Service 1 Service 2 Service 3

Total Volume

$’s

Change in Total $’s Due to a Change in

Total Volume

Fixed Cost

Variable Cost

Service 1 Service 2 Service 3

Output

Inputs

Output

Inputs

Output

Inputs

Traditional Principle of Variability: Total Cost to Total Volume

Responsiveness

Page 22: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Attributability

� The principle of attributability assigns costs with a weak causal relationship to specific outputs (common costs) to the operational level responsible to manage them.

� Attributability is the responsiveness of inputs (and hence their costs) to decisions that change the provision and/or consumption

12/1/2010 8:10 PM © RCA Institute 2009 22

costs) to decisions that change the provision and/or consumption of resources.

� Attributable Cost – The closest you can come to fully absorbed cost maintaining the principle of causality

Page 23: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

RCA Structure for Marginal Costing

Attributability

Quantitative

Definition of Material Causal Relationships

SupportResource Pools

SupportActivities

Primary Resource PoolsPools

Primary Activities

Product/Service Objects

Result Segments -Revenue Responsibility

ExcessCapacityCosts

Page 24: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

WorkWithout the Work Principle:

Resource Pool A Product 123

Planned Output: 1,000 Hrs

Actual Output: 1,100 Hrs

Inputs:

Pool A 1,100 Hrs

24

Using the Work Principle:

Product 123Inputs:

Resource Pool A

Planned Output: 1,000 Hrs

Actual Output: 1,100 HrsSetups (Qty 10) 300 Hrs

Run Machine 800 Hrs

Setups

Run Machine

Page 25: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Resource Consumption Accounting

� RCA Inherits Core Principles from German Cost Management (GPK)

� Grenzplankostenrechnung (GPK) Translated –Flexible Analytic Cost Planning & Control

� Well Established Standard Costing System� Principles Applied in Practice since the late 1940’s

RCARCA

Capacity Analysis and Management

Process Analysis and Management

25

Principles Applied in Practice since the late 1940’s� Implemented by 3,000+ Companies

� RCA Integrates� Activity-based Costing and Throughput Concepts

� RCA Creates an Integrated Economic Model of Operations for Decision Making

� Enterprise Optimization� Principle Based� Superior Marginal Analytics

Resource view

Advantages

Process view

Advantages

GPK ABC

Capacity-Focused

Activity-Focused

Page 26: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Costing Continuum/Levels of Maturity

Descriptive: Expense Tracking, Cost Reporting and Consumption RatesPredictive: Demand Planning Driven with

Capacity Sensitivity

Process/ Direct cost to

Add indirect

Individual std costs, project &

Push activity-based costing (ABC), Product costs

Level 6 with customer & channel profitability reporting; Cost-to-serve

Unusedcapacitycosts (estimated)

(ABRP); forecast driver quantities X std unit rates, driver-based budgeting

(TDABC); forecast driver quantitiesX std unit rates; direct cost focus; repetitive work conditions

Finite systems modeling

Attributable costs on all objects, blends activity and direct resource charges, consumes activities back to resources

26Detailed

Marginal Insights

No Marginal Insight

Marginal Insight Awareness

1Blind

Book-keeping

Nomarginal insights

Process/ lean accounting

2ProcessVisibility

Direct cost to outputs

Limitedprocessmarginal insights

indirect costs

4Output Visibility

Direct costmarginal insights

All outputcostmarginal insights

5Explicit Outputs

Output specific marginal insights

project & job costing

costs

Explicit output marginal insights

6Explicit IndirectCosts

7Customer Demand Sensitive

8Unused Capacity Aware

Add customer & channel marginal insights

Common fixed costs begin to be isolated

9Pull ABC Resource Planning

10Time-driven ABC

11RCA

Explicit resource cost object, supply-based denomina-tor, strong & weak forms of causality catered for

12Simulation

No change

Increased ability to isolate common fixed costs

Increased ability to isolate common fixed costs

3Output Visibility

Page 27: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

RCA Storyboard

S: Ancillary Production Equipment

S: AdministrationHuman Resources

& Accounting

RP: Dryer (Hours)Capacity: 100Output Qty: 100

S: Plant Engineering and

Maintenance

RP: Plant Maintenance (Maint. Labor)Capacity: 30,000Output Qty: 30,000

RP: Chiller (Hours)Capacity: 50,000Output Qty: 50,000 Perfor

m

Accounting

Legend

S-Support

P- Production

RP: Admin Labor(Labor hours)Capacity: 17,000Output Qty: 17,000

Perform

HR

27

Product Support Cost

S: Quality Assurance

P: Extrusion Line

RP: Extrusion Labor (Labor hours)Capacity; 32,000Output Qty: 30,000

Product P & L’s

Department

Resource PoolAbbreviated RP

Activity

Perform

Admin

QA

Testing

Common Costs

Product

Returns

RP: Extrusion Machine1(Machine hours)Capacity; 17,520Output Qty: 10,000

Manufacturing Costs

RP: QA Labor(Labor hours)Capacity: 14,000Output Qty: 14,000

Page 28: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Plant Maintenance Resource Pool Output Measure: Maintenance Labor Hour

Output Quantity: 20,000 Hours

Primary Costs Fixed Proportional

Technician Wages -$ 600,000$

Supervisor Salary 80,000$ -$

General Material 12,000$ 100,000$

Depreciation: Shop Equipment 50,000$ -$

RCA Data Collection

28

142,000$ 700,000$

Secondary Costs

Resource Pool Output Fixed Qty Prop Qty

Utilities MW-Hrs 40 160 6,000$ 24,000$

Activity/Process Driver Fixed Qty Prop Qty

HR: Benefits Adjustments # Adjusts 22 0 1,100$ -$

Purchase: Gen Materials # PO's 10 200 500$ 10,000$

7,600$ 34,000$

Total Resource Pool Costs 149,600$ 734,000$

Unit Cost Rates (/20,000 Hrs) 7.48 36.70

Page 29: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

RCA Multi-Level P&L

29

Page 30: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Marginal Costing Requirements

� Incorporate Foundational Economic Principles

1. Provide an accurate rendering of an enterprise’s flow of economic goods and services. � Accommodate the strong

form of causality.

� Segment Information to Enhance Its Relevance to Decision Makers

4. Segment the cost model for only that portion of economic goods and services relevant to the decision at hand. form of causality.

� Accommodate the weak form of causality

2. Link the quantitative flow of goods and services to their monetary implications.

3. Provide insight into input-output behaviors - and their respective costs

to the decision at hand.

5. Reflect all causal relationships and their characteristics relevant to the decision

6. Provide accurate monetary information for all relevant cost categories appropriate to the decision.

Page 31: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Simple Model

Plant MaintenanceCapacity: 240 hrs

Corp Reporting

Corporate Segment

Prop: 2hr/Unit

Fixed: 80 hrs/mth

Fixed: 80 hrs/mth

Safety Training

Plant LaborCapacity: 240 hrs

Raw MaterialCapacity: Unlimited

Product A

Plant SegmentIdle Capacity

Prop: 1 lb/Unit

Prop: 4hr/UnitFixed: 30 hr/mth

Fixed: 80 hrs/mth

Fixed: 80 hrs/mth

Page 32: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Plant Labor

Direct Materials

Capacity240 Hrs

CapacityUnlimited

1 lbs. per unit

4 hrs. per unit

30 hrs. per month

$200$0.83

per unit

$10/lb

Proportional Cost

Fixed Cost

Product P&L

Materials

Proportional Cost

Fixed Cost

xx

xx

xx

Revenue xx

Product Margin xx

Corporate Headquarters

32Adapted from TRIPOD ASSOCIATES LLC 2010

Capacity240 Hrs

2 hrs. per unit

80 hrs. per month

80 hrs. per Month

80 hrs. per month

Plant

Maintenance

Calculated based on production

$300$1.25

per unit

32

Corporate P&L

Plant P&L

Idle Labor

Fixed - Training

xx

xx

Fixed – HQ ReportingFixed – HQ Reporting

xx

Plant Margin xx

Corporate Margin xx

Page 33: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

RCA MODEL – Marginal P&LProduct P&L

Materials

Prop Plant Labor

Fixed Plant Labor

200

67

25

Revenue $1000

10

3.33

$50

Prop Maint 50 2.5

Production of 20 units at $50 price per unit

Throughput Margin 800 40

Product Cont. Margin 683 34.17

1.25

Overall Per Unit

Adapted from TRIPOD ASSOCIATES LLC 2010 33

Corporate P&L

Plant P&L

Fixed Plant Labor 25

Idle Plant Labor

Fixed - Training

42

67

Fixed–HQ Reporting 100

Product Gross Margin 558

Plant Margin 400

Corporate Margin 300

27.92

Fixed Maintenance 100

Idle Maintenance 50

1.25

6

Note: figures are rounded

Page 34: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

RCA Modeling Example

Service A

Support 1IT

Service

34

Service B

Help Desk

Support 2 Human Res

Service P&L

Page 35: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

RCA Modeling Example

Service A

Support 1 IT

Service

Desktop Ticket

Qtys

Qtys

Qtys

35

Service B

Help Desk

Support 2 Human Res

Service P&L

Process Payroll

Qtys

Qtys

Qtys

Qtys

Page 36: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Maintenance Nightmare

� It typically does not make sense to try and periodically (i.e., monthly) capture

all this data and then feed it into the cost model.

� RCA uses the ability to impute standard relationships to significantly reduce

data collection needs.

� Consider the relationship between a machine and the utilities it uses.

3612/1/2010 8:10 PM © RCA Institute 2009

ElectricityMachine Hours

200 Kilowatts per

Machine Hour

Page 37: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Imputing Actual Quantities

� The standard relationship is defined in planning.

� For actual consumption all you have to do is tell the system the actual number

of machine hours worked and the cost model will impute the actual electricity

consumed.

Actual Machine hours

worked: 500. Actual KwH’s

3712/1/2010 8:10 PM © RCA Institute 2009

ElectricityMachine Hours

200 Kilowatts per

Machine Hour

worked: 500. Actual KwH’s

Consumed is 100,000.

Page 38: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Imputing Quantities

� Imputing consumption quantities in RCA can occur for any relationship or any

series of relationships if a standard can be defined.

� Consider a purchasing example.

3812/1/2010 8:10 PM © RCA Institute 2009

PurchasingService A

P.O.Qty: XX

$: YY

15 Min. per P.O.

10 P.O.s

2.5 Hours of Work

Page 39: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Imputing A Series of Quantities

� If one has a standard quantifiable relationship between the P.O.’s and the

Service the only data you would have to provide the RCA model is the number

of Services produced.

3912/1/2010 8:10 PM © RCA Institute 2009

PurchasingThe Service

P.O.Qty: XX

$: YY

15 Min. per P.O.

1 P.O. per Client

Page 40: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Imputing A Series of Quantities

� If one has a standard quantifiable relationship between the P.O.s and the

Service the only data you would have to provide the RCA model is the number

of Services produced.

2.5 Hours

4012/1/2010 8:10 PM © RCA Institute 2009

PurchasingService A

P.O.Qty: XX

$: YY

15 Min. per P.O.

1 P.O. per Client

2.5 Hours of Work 10 P.O.s

Actual Service Output: for 10 Clients

Page 41: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Helpdesk

Output:

Capacity:

5,000

6,000

Utilities

50,000

Password Resets

Application Servers

Output:

Capacity:

15,000

16,000

4112/1/2010 8:10 PM © RCA Institute 2009

Human Res

Output:

Capacity:

NoneOutput:

Capacity:

1,400

1,600

Facilities

Output:

Capacity:

2,000

2,500

Output:

Capacity:

50,000

60,000

2,000

Resets

Application

Output:

Capacity:

5,000

6,000

Page 42: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Relationships - Assumptions

� Assume for the Moment that All Service Outputs Have to be Recorded.

� A Password Reset Requires 3 Minutes of Helpdesk time and 2 Application

Transactions

� Human Resources Process Payroll is a Standard Based on Headcount per Pay

Period.

� But, headcount is not an output on any of the receivers i.e.,

headcount does not feature in consumption relationships directly.

4212/1/2010 8:10 PM © RCA Institute 2009

headcount does not feature in consumption relationships directly.

� All Utilities are Standard Consumptions, This Almost Always the Case.

� All Facilities Space are Standard Consumptions, this is also Almost Always

True.

Page 43: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Helpdesk

Output:

UtilitiesPassword Resets

Application Servers

Output:

4312/1/2010 8:10 PM © RCA Institute 2009

Human Res

Output:

Facilities

Output:

Output: Resets

Application

Output:

Output:

Legend:

Recorded

Imputed

Page 44: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Helpdesk

Output:

Utilities

The Final Model

Password Resets

Application Servers

Output:

4412/1/2010 8:10 PM © RCA Institute 2009

Human Res

Output:

Facilities

Output:

Output: Resets

Application

Output:

Output:

Legend:

Recorded

Imputed

Payroll Processing

HR Module

Page 45: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

Characteristics of RCA Cost Model

� Is constructed based on fixed and proportional resource consumption quantities,

which results in an accurate reflection of how resources are used in an

organization.

� Is dynamic in that the model is able to adjust to changes in those consumption

relations.

45

relations.

� Is flexible, the model does not become out of date due to rigid dollar based

allocation relationships that is no longer valid when volumes and/or mix change.

� Requires very low maintenance to keep it current and able to provide

managers with up to date information.

� Does all of the above while providing exceptional marginal information for

decision analysis for all cost objects in the cost model.

� Fully absorbed costs can also be calculated by allocating attributed costs to

product or service.

Page 46: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

RCA Institute

� Institute Membership

� Corporate & Individual

� Certification

� Specialist, Practitioner, Master

� Software Products

� Adopter Exploratory Workshops

� Customized Workshops applying RCA to an organization� Customized Workshops applying RCA to an organization

� Implementation Review/Assurance

� Support Adopting Organizations & Practitioner Expertise

� Adopter Internal Use Reviews

� Evaluations of An Organization’s Effectiveness Using and Maintaining RCA

Page 47: Achieving Excellence in Cost Management – Resource ... · variance, capacity measurement, process efficiency etc) • Profitability reporting • Process analysis • Learning &

www.RCAInstitute.orgwww.RCAInstitute.org

[email protected]

(757) 288 - 6082