achieving peak performance: winning brands, inspiring leaders and accelerating growth

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Achieving Peak Performance

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Peter Fisk's keynote to Hershey's international management conference in Beirut 2012. Find out more at www.GeniusMe.net

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Page 1: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Achieving

Peak Performance

Page 2: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Altius CITIUS

Fortius

Page 3: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

HIGHER Bolder Ambition

Page 4: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Faster Thinking smarter

Page 5: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Stronger Winning together

Page 6: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth
Page 7: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth
Page 8: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth
Page 9: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

HigHer … bolder ambition

• Winning in a changing world

• Seeing things differently

• Building bolder brands

Faster … tHinking smarter

• Engaging people more deeply

• Innovating everything we do

• Accelerating radical action

Stronger … winning togetHer

• Doing the impossible together

• Being a courageous leader

• Growing from 2% to 20% by 2020

Page 10: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

VUCA WORLD

Page 11: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Volatile

Uncertain

Complex

Ambiguous

Page 12: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Vibrant

UnREAL

Crazy

Astounding

Page 13: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Winners

Page 14: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

LOSERS

Page 15: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth
Page 16: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

West East

Page 17: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Volume

West

Big

Business

Mass

Value

East

Small

Consumer

Niche

Page 18: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Here’s to tHe crazy ones ...

The misfits. The rebels.

The troublemakers.

The round pegs in the square holes.

The ones who see things differently.

They're not fond of rules.

And they have no respect for the status quo.

You can praise them, disagree with them,

quote them, disbelieve them,

glorify or vilify them.

About the only thing you can't do is

ignore them.

Because they change things.

“Times of turbulence are the most

exciting times ... because

everything changes”

Page 19: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

GE born in a

recession

1876

HP born in a

recession

1929

born in a

recession

1975

MTV born in a

recession

1981

born in a

recession

2001

iPod

Microsoft

Page 20: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

PARADOX

Page 21: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

RELEVANCE

Page 22: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

IDEAS

Page 23: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Mobility

Page 24: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

CONTENT

Page 25: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

RENTAL

Page 26: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

PARTNERS

Page 27: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

NETWORKS

Page 28: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

CO-creating

CROWDSOURCED

Page 29: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

More CAPABLE RELATIONSHIPS

Page 30: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

CO-creating

Co-Created

Page 31: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

HUMAN

Page 32: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

EXPERIENCES

Page 33: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Seeing things differently

© GeniusWorks

Page 34: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

A+F, selling clothes?

Page 35: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

… selling sex

Page 36: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

ZAPPOS, SELLING SHOES?

Page 37: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

… delivering Happiness

Page 38: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

BRAND PURPOSE

© GeniusWorks

Page 39: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

MORE THAN A LOGO

Page 40: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

ENABLING MORE

Page 41: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

More than a shoe

Page 42: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

ENABLING MORE

Page 43: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

GROWTH WHEEL

© GeniusWorks

Operational

Growth

Innovative

Growth Structural

Growth

Marketspace

Growth

Page 44: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

GROWTH WHEEL

© GeniusWorks

New brands

New experiences

New categories

New partnerships

New channels

New ventures

New business models

New processes

New organisations

New acquisitions

New consumers

New propositions

New editions

New promotions

New pricing

New concepts

New applications

New products

New services

New geographies

Operational

Growth

Innovative

Growth Structural

Growth

Marketspace

Growth

Page 45: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

ALI

Page 46: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

“Champions aren't made in the gyms.

They are made from something

deep inside them …

a desire, a dream, a vision."

"Champions aren't made in the gyms.

Champions are made from something

they have deep inside them …

a desire, a dream, a vision."

Page 47: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

FOSBURY

Page 48: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

“There is always another way …

to make the impossible

possible”

"Champions aren't made in the gyms.

Champions are made from something

they have deep inside them …

a desire, a dream, a vision."

Page 49: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

SPITZ

Page 50: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

“Some people want it to happen,

some wish it would happen,

others make it happen”

"Champions aren't made in the gyms.

Champions are made from something

they have deep inside them …

a desire, a dream, a vision."

Page 51: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

SCHUMACHER

Page 52: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

“If we did the things we are capable of,

we would astound ourselves.

"Champions aren't made in the gyms.

Champions are made from something

they have deep inside them …

a desire, a dream, a vision."

Page 53: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

PEAK PERFORMANCE

© GeniusWorks

Page 54: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Faster Thinking smarter

Page 55: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Michael JOHNSON

Page 56: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

SUPERBOWL 2012

Page 57: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

WILLIAMS F1 TEAM

Page 58: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

PEAK PERFORMANCE

© GeniusWorks

Performance

Effort

Vision

Tension

Motivation

Flow

Burn-out

Stress

Demotivation

Anxiety

Peak

Page 59: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

SPEED POWER

AGILITY REACTION

QUICKNESS

Page 60: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

SPEED POWER

AGILITY REACTION

QUICKNESS

2.60

Page 61: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

deeper INSIGHTS

Enablers

Enabling people to do more

Essentials

Delivering what is expected

Energisers

Surprising people memorably

“Needs”

“Wants”

“Aspirations”

“Must Dos”

“Differentiators”

“Distinguishers”

© GeniusWorks

Page 62: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

genius works

APPLE iPOD

Page 63: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth
Page 64: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Iconic

design

iPod

Brand

U2

Vertigo

iTunes

Podcasting

iPod

Phone

Special

Edition

Exclusive

Releases

Music

Store

Legalising

Filesharing

Success

Story

Apple

White

cables

Imitation

And buzz

Ad

Graphics

60G

Photo

Video Desperate

Housewives

Mini

Shuffle

Nano

Motorola

(RED)

Steve Jobs iMac

Page 65: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Creative Fusions

© GeniusWorks

Page 66: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

NIKE +

Page 67: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

NIKE +

Page 68: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

M-PESA

Page 69: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

M-PESA

Page 70: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Co-creating

theGeniusWorks.com

Creators

Activists

Contributors

Socialisers

Spectators

© GeniusWorks

Page 71: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

KITKAT JP

Page 72: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

KITKAT JP

Page 73: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

EXPERIENCE DESIGN

© GeniusWorks

Page 74: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

CAR IN A BOX

Page 75: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

DYNAMIC PRICING

Page 77: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

DRAMATIC

Page 79: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

EXPERIENCES

Page 80: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

New vending

Page 81: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

theGeniusWorks.com

Gaming

Page 82: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

GIFTING

Page 83: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Creative Fusions

© GeniusWorks

Page 84: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

UMPQUA BANK

Page 85: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Innovative fusion

Banks

Example:

Long Queues

Silent

Cashiers

Bars

Finance

Complicated

Transactions

Boring

© GeniusWorks

Page 86: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Innovative fusion

Banks

Example:

Long Queues

Silent

Cashiers

Bars

Finance

Complicated

Transactions

Boring

Take a seat

Funky music

Great service

Openness

About lifestyle

Made easy

Community build

Fun

© GeniusWorks

Page 87: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Innovative fusion

Banks

Example:

Caffe Latte

Funky

Concierge

Sofas

Life

Colourful

Community

Fun

Long Queues

Silent

Cashiers

Bars

Finance

Complicated

Transactions

Boring

Take a seat

Funky music

Great service

Openness

About lifestyle

Made easy

Community build

Fun

© GeniusWorks

Page 88: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth
Page 89: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Stronger Winning together

Page 90: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth
Page 91: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Future back

genius works

Page 92: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

WINNING TEAMS

Page 93: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Bulk water

Retail water

Juice drinks Ready-to-drink

tea

Sports drinks

Juices and nectars

Carbonated

Soft-drinks

Ready-to-drink

coffee

The Coca-Cola Company

Other brands

Bubble size reflects estimated

global beverage profits

Industry unit margins ($)

5 y

ea

r a

ve

rag

e g

row

th r

ate

coke’s market map

Page 94: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Juices and

nectars

Mineral

water

RTD

coffee

Purified

water

Fruit

drinks

RTD

tea

Sports

drinks

Energy

drinks

Bulk water Powders

1. Build capability

and accelerate

2. Grow margins

3. Participate selectively

4. Approach differently

5. De-emphasise

Market attractiveness

Str

ate

gic

fit

coke’s market map

Page 95: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth
Page 96: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

More RELEVANT

MORE EMOTIONAL

Page 97: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth
Page 98: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

samsUng’s inspiration

… tae kUk

Page 99: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

$55BN SALES

Page 100: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

$10BN PROFITS

Page 101: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth
Page 102: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

consumer immersion

Connect & Develop

Design Thinking

Page 103: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

60% Profits growth

Page 104: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

VALUE CREATION

theGeniusWorks.com

Actual profits of previous years

Estimated profits of future years

Adjusted profits of future years

(discounted for uncertainty)

Economic “value” is the sum

of the likely future profits

(more accurately, we consider

the “economic” profit, which

takes into the cost of capital)

This

year

Future

years

Previous

years

© GeniusWorks

Page 105: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

VALUE CREATION

© GeniusWorks

Page 106: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

it’s aboUt yoU

Page 107: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

Leaders v MANAGERS

© GeniusWorks

Page 108: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

PEAK PERFORMANCE

© GeniusWorks

What am I

really good at?

What do I love

doing?

What will

someone pay

me to do?

Page 109: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

“Put a ding in the universe”

Page 110: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth
Page 111: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth
Page 112: Achieving Peak Performance: Winning Brands, Inspiring Leaders and Accelerating Growth

[email protected]

www.theGeniusWorks.com

[email protected]

www.GeniusMe.net