acmp global conference jw marriott live los angeles, california, usa april 14-17, 2013 p ractical g...
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ACMP GLOBAL CONFERENCEJW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
PRACTICAL GUIDE TO COACH LEADERS LEADING CHANGE
Kevin Rohan CEO
Real World Change ManagementStuff that works
ACMP GLOBAL CONFERENCEJW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
LEARNING OBJECTIVES1: Understand how leadership from the C-levels within the organization is critical to change project success, and what true leadership looks like
2: Understand that change is an emotional process and how leaders positively or negatively influence the emotional response of stakeholders
3: Understand the change manager's role in coaching your leaders to make change happen: a “how-to” in the emotional intelligence aspect of executive coaching
4: Understand how to establish and sustain a sponsorship process that enables leaders to lead change implementation successfully and sustain it thereafter
ACMP GLOBAL CONFERENCEJW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
KEEP IT SIMPLE
ACMP GLOBAL CONFERENCEJW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
CREATE A CLEAR VISION
Develop a “picture” of the new state that is desired…
Corporate SupplierNetwork
Retailers
Hardware Vendors
Help Desk
3rd Party InvestmentPartners
Customers
Employees Software Vendors
MarketingOrganization
Data TransmissionsCorporate Supplier
Network
Retailers
Hardware Vendors
Help Desk
3rd Party InvestmentPartners
Customers
Employees Software Vendors
MarketingOrganization
Data Transmissions
NEW SYSTEM
ACMP GLOBAL CONFERENCEJW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
LEADERSHIP SUPPORT IS CHANGEWhat is supported by each level will be changed.
ACMP GLOBAL CONFERENCEJW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
UNDERSTAND THE LEADERUnderstanding each leader is critical.
ACMP GLOBAL CONFERENCEJW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
ZERO SUM GAME
FAMILY WORK
SELF
LEADER
ACMP GLOBAL CONFERENCEJW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
WHAT’S GOING TO HAPPEN
CHANGE DIPChange impacts the Organization because it impacts the people during the change.
ImprovedPerformance
CurrentPerformance
DecreasedPerformance
Time
Future Performance
Time to Break even
Performance
Time to Proficiency
Change
Proficiency
ACMP GLOBAL CONFERENCEJW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
WHAT TO DO & SAY
Vision Skills Incentives Means Action plan Change
Skills Incentives Means Action plan Confusion
Vision Incentives Means Action plan Worried
Vision Skills Means Action plan Resistance
Vision Skills Incentives Action plan Frustration
Vision Skills Incentives Means Walking in circles
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ACMP GLOBAL CONFERENCEJW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
SUSTAINING IS SITUATIONALOnly leaders can help people move from “holding”.
ACMP GLOBAL CONFERENCEJW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
QUESTIONS
ACMP GLOBAL CONFERENCEJW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
PRACTICAL GUIDE TO COACH LEADERS LEADING CHANGE
Kevin Rohan CEO
Real World Change ManagementStuff that works