activate leads in your database with customer needs-driven email nurturing

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Activate Your Database with Needs-Driven Segmentation, Automations, & Nurturing Scott Armstrong Brainrider @brainrider TJ Gephart Pardot @pardot

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Learn how TRACOM Group has implemented a customer needs-driven lead nurturing program that uses Pardot segmentation, automation, and dynamic email content to activate, engage, and qualify sales-ready leads in their existing prospect database.

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Page 1: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Activate Your Database with Needs-Driven Segmentation, Automations, & Nurturing Scott Armstrong Brainrider @brainrider

TJ Gephart Pardot @pardot

Page 2: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Page 3: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Activating Your Database Can Have Massive Upside

50% more sales-ready leads

33% lower cost per lead

Companies that excel at nurturing Source: Forrester Research

20% more sales opportunities

Nurtured vs. non-nurtured leads Source: DemandGen Report

65% have NO lead nurturing B2B marketers haven’t established nurturing

Source: MarketingSherpa

Page 4: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Database Activation You Can Monetize

1.  Start with buyer needs 2.  Deliver more relevant

content 3.  Drive qualified leads,

opportunities and revenue with optimized CTA’s

@Brainrider

Page 5: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Use to introduce a

demo, video, Q&A, etc.

Collect & segment by customer needs to maximize engagement - @Brainrider at #DF14 #DF14B2B

TWEET THIS!

Page 6: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Buyers need content to make a buying decision.

What’s my problem?

How do I fix my problem?

Are you right for me?

Page 7: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Buyers want content that solves a problem…

Übersuggest

Page 8: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

…aligned to their buying decision. If your

customer is asking:

What’s my problem?

How do I fix my problem?

Are you right for me?

They want:

Education & Benchmarks

Solution Options & Product Suitability

Proof Points & Decision Support

What to share with

them:

• Trends • Benchmarks • Analyst coverage • 101 Education • How to guides • How other people are solving this

• What is the solution & how does it work

• Solution comparisons • Pitfall analysis • Readiness & suitability assessments

• How to choose a vendor

• Pricing • Bench strength demonstration

• Case studies • ROI/TCO • Working with us • How to buy

brainrider.com/DreamBig

Page 9: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

TRACOM Group’s Subscription Preference Center

9"

Page 10: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Gather Needs Data Using Form Fields

Page 11: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Gather Needs Data Using Form Fields

Page 12: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Gather Needs Data Using Behavior Tracking

Page 13: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Dynamic List Example – Need Based Segments

Page 14: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Use to introduce a

demo, video, Q&A, etc.

Customize nurturing content by customer need and other variables - @Brainrider at #DF14 #DF14B2B

TWEET THIS!

Page 15: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Use Marketing Automation To Deliver Relevant Content

• Streamed emails • Dynamic email content • Dynamic website content • Targeted calls to action • Prospect profiles

Page 16: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

TRACOM Group’s Subscription Campaign

16"

Page 17: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

TRACOM Group’s Customer Need Segmented Emails

Page 18: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

TRACOM Group’s Customized Sales Offer

18"

Page 19: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Use to introduce a

demo, video, Q&A, etc.

Effective nurturing drives to optimized CTAs on your website - @Brainrider at #DF14 #DF14B2B

TWEET THIS!

Page 20: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

TRACOM Group’s Optimized Website CTAs

Success Requires Website

Optimization

Page 21: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing
Page 22: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Results: “we’re engaging with more customers in a meaningful way and spending way less time doing it.”

• Targeting 25%+ of database • Click-through rates +10% - 20% • Weekly newsletter deployment is fast and light using existing content and email templates

• Driving qualified leads, opportunities and revenue

22"

Page 23: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Resources For Better B2B Marketing!

Contact me directly at "

[email protected]"or for more B2B Marketing content, follow:"

@Brainrider"linkedin.com/company/brainrider"plus.google.com/+Brainrider""

brainrider.com/DreamBig for reading links, resources and more

Brainrider Services"q  Website design and development"q  Pardot optimization and implementation"q  Developing marketing content"q  Lead generation campaigns"q  Nurturing campaigns"q  Sales readiness campaigns"q  Reporting, scoring and grading"

Page 24: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing
Page 25: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

PARDOT KEYNOTE: ACCELERATE PIPELINE WITH THE WORLD’S LEADING B2B MARKETING SOLUTION

Attend the Pardot Keynote for your chance to win

a Precor Treadmill.

Wednesday, October 15 12:30 – 1:30 PM Marriott Marquis

Yerba Buena Salon 9

Page 26: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

The conversation doesn’t have to end at Dreamforce. Join us for our 90-minute virtual Circles of Success Roundtables hosted by Customer Success resources covering various topics! Sessions are offered weekly at 10am PDT.

•  Growth •  Change Management •  Metrics •  Go Mobile with Salesforce1

VCoS Topics include:

Learn More & Register: http://sfdc.co/vcos

Virtual Circles of Success are Year-Round!

www.salesforce.com/success-services

Learn more about Success Services! Visit our Success Hub @ the Hilton this week

•  Driving Success •  Data Management •  Increase Adoption

Page 27: Activate Leads in Your Database with Customer Needs-Driven Email Nurturing

Use to introduce a

demo, video, Q&A, etc.

Small & Medium Business Keynote: Scale, Connect and Grow with Salesforce

Wednesday, October 15th @ 2:00 p.m.

Moscone West, 3rd Floor Attend to win 1 of 5 GoPros

First 50 attendees receive signed

“The Big Picture”