ad hoc automation is an expensive mistake

© Copyright 10/21/2014 BMC Software, Inc 1

Christopher Keene

President Cloud & Automation

Room E-1

Automation Passport


Ad Hoc Automation Is An Expensive Mistake

“IT operations leaders should avoid ad hoc, automation implementations that result in expensive mistakes. Instead, follow a systematic approach that maximizes automation's benefits of agility and reducing cost.”

– Gartner

Best Practices for Implementing Automation in Data

Centers With Cloud and Virtualized Environments Ronni Colville, Milind Govekar

August 31, 2013


Automation Helps Corner Faster

SPEED

IT Automation

accelerates

delivery of full

production apps

5x


Automation Crushes Data Center Costs

COST

IT Automation

lowers data center

costs

3x


Automation Avoids Crashes

RISK

IT Automation

reduces security,

compliance and

human error risks

10x


BMC Automation Customer Results

Raised service levels and IT agility:

Cut provisioning time from 3 months to 2 days

Doubled server: admin ratio to 120:1

100% SOX compliance: Eliminated potential fines Reduced audit cycle time for

platform managing $1 Quadrillion in trading

COST RISK SPEED

Scaled operations with the same team:

Avoided 600 new IT hires Saved 2.5MM hours

National Bank


Accelerated innovation:

“The ability to try a new idea and fail fast has increased. If it works, we will proceed; otherwise we…repurpose.

-Dr. Swamy Kocherlakota

Crushed data center costs with workload scheduling: Aggressive VM optimization

increased 3x to 60 VMs/server

Reversed VM growth

As seen in

Consistent compliance across IT and cloud silos:

Consistent IT service management and tight change control across traditional and cloud environments

Cloud Services Automation Results

COST RISK SPEED


Tie Islands of Automation Together End-to-End Automation Delivers Business Value

Multiple Operating Systems and platforms (>10)

Manual activity (>1,000)

Scripts (>10,000)

Different Types of Automation Tools (>50)

Orchestration software, cross-team collaboration


Reasons For Not Using Automation Tools

11%

14%

21%

30%

43%

Inadequate skill sets to tackle such projects

Infrastructure and equipment too expensive

No perceived benefit to decision-makers

Integrating diverse systems too daunting a task

Similar prior initiatives have failed to generate an ROI

Source: InformationWeek 2013 Virtualization Survey


End-to-End Automation Delivers Business Value Network Server Database Middleware

Automation Inside Silos = Tactical Value for IT

End-to-End Automation = Strategic Value For Business


BMC Automation Passport A Framework for Automation Success

Automation Center of Excellence

Innovation and demonstration of

cross-functional automation

Prescriptive automation solutions

in critical solution areas Drive business value

through IT automation


Value Metrics: “You can’t manage what you don’t measure”

COST

RISK

SPEED


The Interdependence of the Value Factors

COST

RISK SPEED


Case Study of Large Retail Bank Automation value realized

0

20,000

40,000

60,000

80,000

100,000

120,000

Server Provisioning Software Deployment Change Discovery Compliance & Audit

Hours

Time Savings by Automation Process over a 12-Month Period


Automation Passport Automation Value Measurement

COST

RISK

SPEED

IT Objectives

• Increase IT agility. • Reduce manual provisioning

activity.

• Reduce outages impacting business applications.

• Manage compliance risk. • Deliver on-going audit and

compliance reporting

Metrics • Manual process time(s) –

Automation time(s) = Time saved • Customer satisfaction tracked over

time

• Time saved x hourly labor cost x automation executions = incremental cost savings

• IT Service availability numbers compared over time

• Regulatory audit reporting improvement to avoid financial penalties

• Security flaws avoided hardening IT infrastructure

Business Value

• IT to business responsiveness • Increased customer satisfaction

• Reduced operating expense • Increased IT service availability

• Compliance adherence • Enhance business reputation • Increase customer trust


Automation Value Model Key Solution Areas

Provisioning &

Configuration

DevOps Cloud Services

Patching & Compliance

Provisioning & Configuration


ADVANCED

STANDARDIZED

PROCESS

TOOLS

AD HOC

Automation Value Model Levels

Automation program and value measures are business-aligned

Processes and tools are standardized across the organization

Includes process review and simplification

Primarily focused on the implementation of automation tools

Random, disconnected instances of automation

VA

LUE


Compliance

DevOps

ADVANCED

STANDARDIZED

PROCESS

TOOLS

AD HOC

Automation Value Model Solution Areas Mapped

Provision

Configure

Coordinate

On-Demand

Patch

Assess

Comply

Intelligent

Image

Manage

Govern

Optimize

Package

Authorize

Lifecycle

Provisioning

Cloud

Continuous


Automation Value Model Patching & Compliance Value Path

BU

SIN

ESS

VA

LUE

ADVANCED: Intelligent Outcomes: Automated Discovery and Remediation

Tasks: Business Align, Assure, Prevent, Pre-Approval

STANDARDIZED: Comply Outcomes: Compliant Servers, Networks, Databases and Middleware

Tasks: Discover, Apply, Monitor, Remediate

PROCESS: Assess Outcomes: Managed Servers, Networks, Databases and Middleware

Tasks: Inventory, Group, Capture, Report

TOOLS: Patch Outcomes: Patched Servers, Networks, Databases and Middleware

Tasks: Library, Target, Install, Verify


Automation Levels Balance Process, People, and Technology

Orchestration

Technology

ADVANCED

STANDARDIZED

PROCESS

TOOLS

AD HOC


Applying the Automation Value Model Develop an Automation Strategy

Identify Solution Area

Maximize Value

Progress to Next Level

Baseline Level

• IT responsiveness to

business needs

• Increased customer

satisfaction

• Reduced operating

expense

• Increased IT service

availability

• Compliance adherence

• Enhanced business

reputation

• Increased customer trust

Business Drivers

Measure Value

Business Value


Automation Value Model 3 Ways to Maximize Value at Each Level

Organize to extract value

Automate the full process

Expand technology footprint


Process Step 1

Process Step 2

Orchestration

Value

Process

Step 4

Process Step 5

Post-Execution Tasks Automation Execution Pre-Execution Tasks

Process Step 3

Process Step 3

Process Step 1

Process Step 2

Automation Execution Pre-Execution Tasks

Process Step 4

Lessons Learned End-to-End Automated Process Value Realization


TIME

Lessons Learned Organize to Extract Value

Automation

Specialists

Enable IT Teams

Automation

Generalists

IT Professional

Automation Generalist

Automation Specialist

Au

tom

atio

n A

cces

s


Lessons Learned End-To-End Automation Approach

SERVER AUTOMATION

NETWORK AUTOMATION

CAPACITY MANAGEMENT

CHANGE MANAGEMENT

DISCOVERY

CONFIGURATION MANAGEMENT

SERVICE LEVEL MANAGEMENT

SERVICE REQUEST

SERVICE CATALOG

ORCHESTRATION

DATABASE AUTOMATION

MIDDLEWARE AUTOMATION


BMC Automation Passport Whitepaper Best Practices Guidance by Solution Area

• Lessons learned from 1,000+ customers

• Implementation recommendations

• Prescriptive process

• Value metrics

• Justification and benefits

• Required technology capabilities

• Required roles


• Access to real-world automation practitioners

– First-hand live environment experience

– “Warts-and-all” guidance

• Automation laboratory with real-world workloads and conditions

– Includes full suite of BMC automation solutions

– Shows integration with other common products and technologies

– Hands on training and certification

BMC Automation Center of Excellence Automation Technology Showcase and Training Center



BMC Automation Center of Excellence Innovation Engine for the Automation Passport

Proposed Product Enhancements

New Practices from customers

BMC Automation Product Strategy

Updated Best Practices Training and certification


BMC IT Automation Center of Excellence Results

Increased Developer Productivity and Flexibility: 11X faster release

deployments Agile 20-minute full-stack

server provisioning Developer self-service

Reduced Development Costs: 600:1 server:admin and

100:1 DB:DBA ratios 38% VMs reclaimed Datacenter footprint

reduced by 16,000 sq ft

Resilient Infrastructure: 100% compliance for servers,

network, databases Automated auditing and

remediation Rogue system blocking

COST RISK SPEED


Automation Passport Strategy Session Customize Your Automation Strategy

Identify Solution Area

Maximize Value

Progress to Next Level

Baseline Level

• IT responsiveness to

business needs

• Increased customer

satisfaction

• Reduced operating

expense

• Increased IT service

availability

• Compliance adherence

• Enhanced business

reputation

• Increased customer trust

Business Drivers

Measure Value

Business Value


AUTOMATION

VALUE REALIZATION

IDENTIFY DEFINE IMPLEMENT OPERATE

Consultation to Identify Business

Drivers ~2 hr

Automation Passport

Strategy ~2 day

Solutions Implementation

Value Checkpoint

BMC Engagement Model

Automation Strategy Architect Certification – 2 day

Value Management & Realization


BMC Cloud & Data Center Automation Portfolio

BladeLogic

Automation

Suite

Cloud

Lifecycle Management

Automates IT provisioning & compliance, reducing security & audit risk across application infrastructure

Automates hybrid cloud, preventing vendor lock-in

while eliminating VM sprawl

Automates the release process for custom

software applications Release

Lifecycle Management

Cloud

Services

DevOps

Compliance

Provisioning


BMC Automation Passport

Your roadmap to automation success!



Thank You! www.bmc.com/passport

ad hoc automation is an expensive mistake

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