ad receptivity and the ad-supported ott video …...1. omnibus study of 1,512 nationally...
TRANSCRIPT
Ad Receptivity and the Ad-Supported OTT Video Viewer
October 2018
Made Possible with the Financial Support of:
Produced by IAB Video Center of Excellence
Objectives and Methodology
2
Objective:
The study aimed to both size the audience and provide demographics of U.S. video streamers watching Ad-
Supported Over-the-Top (ASV OTT) video. Once ASV OTT viewers were identified, a deep dive survey
further explored the video viewer segments to gain insights into their behaviors, attitudes and usage in order
to help better target the ASV OTT cohort.
Methodology:
Two online surveys were fielded among MARU/Matchbox’s Springboard America online
panel (~250,000 U.S. members):1. Omnibus study of 1,512 nationally representative U.S. 18+ sample to determine the profile of the Ad-Supported OTT Video
Viewer; fielded 8/10/18.
2. Study among 1,223 consumers ages 18+ in the U.S., with age/gender quotas set to reflect viewership profiles from the omnibus
study; fielded 9/25/18-9/26/18.
Definitions
3
Ad-Supported OTT Video Viewers (ASV OTT Viewers) are defined as those who watch video…
Free Ad-Supported OTT Video Viewers (Free ASV OTT Viewers), a subset of ASV OTT, are defined as those who watch video…
Subscription Video On Demand (SVOD) Viewers defined as those who watch video…
TV Viewers are defined as those who watch…
Through a streaming service I watch for free and there are ads (e.g., YouTube, Pluto, Roku Channel, Crackle, Vevo, Xumo, etc.)
Through an online-based cable TV provider (e.g., Sling TV, DirecTV Now)
Through a streaming app that requires a cable/satellite/telco login (e.g., Discovery GO, FX app, WatchESPN, Xfinity, Spectrum, etc.)
Through a streaming service I subscribe to for a monthly fee, and there are ads (e.g., Hulu with limited ads, CBS All Access with limited ads, etc.)
Through a streaming service I subscribe to for a monthly fee, and there are no ads (e.g., Netflix, Amazon Prime, HBO Go/Now, Showtime App, etc.)
TV Only Viewers = those who only watch TV/Cable
Heavy = those who watch TV/cable daily+
Light = those who watch TV/cable weekly or less
Through a streaming service I watch for free and there are ads (e.g., YouTube, Pluto, Roku Channel, Crackle, Vevo, Xumo, etc.)
‘Regular’ (not cable) TV to access free local channels (e.g., ABC, CBS, NBC, FOX, etc.) using an antenna or ‘over the air’
Through my cable/satellite/telco provider (e.g., live TV, DVR, VOD)
Key Takeaways
4
73% of adults 18+ who typically watch streaming OTT video say they watch ad-supported OTT video
45% of adults 18+ who typically watch streaming OTT video say they watch ad-supported OTT video most out of streaming videos
Ad-Supported OTT Video Viewers (ASV OTT) are an INCREMENTAL audience: • ASV OTT viewers do NOT typically watch linear TV (ASV OTT viewers spend less time watching cable than SVOD OTT
viewers)—they are an incremental reach.
• Over half are cord cutters/shavers with over one-third citing ‘better content on streaming services’ as a reason.
ASV OTT Viewers are a HIGH-VALUE audience:• Profile: Younger; with kids in household; skews male.
• Similar to SVOD OTT viewers except that they skew more male.
• Very different from TV only viewers: Younger; more male; diverse; with kids; higher income.
ASV OTT Viewers are an ENGAGED audience:• Roughly 1 in 3 ASV OTT Viewers say that ads on free ASV OTT services are better than TV commercials.
• About 1 in 3 say ASV OTT ads are more engaging, relevant and unique than TV commercials.
Key Takeaways
5
ASV OTT Viewers watch a variety of platforms
Over 2-in-5 ASV OTT Viewers are watching more ASV OTT video than they did a year ago.
ASV OTT Viewers are receptive to ads: They are much more likely than SVOD OTT viewers to enjoy ads, find them useful, have higher engagement with them and to enjoy interacting with ads.
More ASV OTT Viewers try new brands, are brand influencers and buy direct brands.
Compared to SVOD OTT Viewers and TV Only Viewers, ASV OTT Viewers are more likely to follow Social Influencer stars and they spend more on subscription purchases (e.g., meal kits or contact lenses).
Why Does This Matter?
6
ASV OTT viewers are a valuable audience who are similar in demographic to SVOD OTT viewers but reachable primarily through ASV. They are a more desirable audience than TV Only viewers.
ASV OTT viewers can be more elusive to target than TV Only or SVOD OTT Viewers but can be found on ad-supported video OTT channels, where they are watching more ASV OTT than a year ago.
Despite being the typical ad blocking demo (young, male), ASV OTT viewers are more receptive to advertising than either SVOD OTT or TV Only viewers. What’s more, many report that they enjoy interacting with ads. In fact, ASV OTT viewers think of ads on this platform as being better.
ASV OTT viewers report that they are open to new brands, new ways of advertising and marketing and have a penchant for direct brands. This target is prime for direct brand messaging.
7
Meet the ASV OTT Viewer
8
73%
QS1_Services. How do you typically watch TV or streaming video on your TV? 'Video' may include TV shows, movies, news clips, music videos, online original video series, etc.
Omnibus., n=900
of adults 18+ who typically watch streaming video say they watch ad-supported OTT video
9
45%
QS2_ServicesMost. And which of the following do you watch most often?
Omnibus, n=900
of adults 18+ who typically watch streaming video say they watch ad-supported OTT video most out of streaming videos
18-34 35-54 55+
10
Demographics Those who watch Ad-supported Video (ASV) OTT most skew: male; younger; diverse; and with kids
G E N D E R
U.S. 18+ GEN. POP. WATCH ASV OTT MOST
A G E
18-34 35-54 55+
60% MALE49% MALEFEMALE FEMALE
30%
33%
36%
44%
37%
18%
Gender, Age, HH Income, Marital Status, Kids in HHOmnibus, n=1,512; floating by Platform Users. Watch ASV OTT Most n=388,
64%
12%
16%
8%
58%
15%
14%
12%
11
Demographics Those who watch Ad-supported Video (ASV) OTT most skew: male; younger; diverse; and with kids
Caucasian
African-American
Hispanic
Asian/Other
P A R E N T S
E T H N I C I T Y
U.S. 18+ GEN POP WATCH ASV OTT MOST
Married Have children
in household
50% 41%
Married Have children
in household
49% 51%
Caucasian
African-American
Hispanic
Asian/Other
M A R I T A L S T A T U S
H o u s e h o l d
I n c o m e
$ 7 5 k +28% 34%
Gender, Age, HH Income, Marital Status., Kids in HH
Omnibus, n=1,512; Watch ASV OTT Most, n=388
Those who mostly watch ASV OTT Video most are similar to SVOD viewers except that they skew much more Male and are slightly more diverse
12
U.S. Gen Pop Watch ASV
OTT Most
Watch SVOD
OTT Most
TV Only
Viewers
Male 49% 60% 46% 44%
Female 51% 40% 54% 56%
18-34 30% 44% 42% 10%
35-54 33% 37% 36% 28%
55+ 36% 18% 21% 61%
White/Caucasian 64% 58% 60% 72%
Black/African American 12% 15% 11% 11%
Hispanic 16% 14% 23% 11%
Asian/Other 8% 12% 6% 7%
$75K+ Income 28% 34% 34% 21%
Married 50% 49% 51% 51%
Kids in Household 41% 51% 51% 26%
Gender, Age, HH Income, Marital Status, Kids in HHOmnibus, n=1,512; floating by Platform Users. Watch ASV OTT Most n=388, Watch SVOD OTT Most n =512, TV Only Viewers n=566.
• ASV OTT viewers are very different from TV only viewers: Younger, more male, diverse, with kids at home and higher income.
44%
17%15%
25%
16%
29%
62%
43%41%
34%
54%
42%
37%
48%
Ad-free SubscriptionService
Ad-supportedSubscription Service
Streaming app thatrequires a
cable/sat/telco login
Ad-supported FreeService
Online-based cable TVprovider
Regular (not cable) TV Cable/Sat/Telco TV(e.g., live TV, DVR,
VOD)
% Who Typically View OTT Video via Each ServiceAmong U.S. Adult 18+ OTT Streamers and Among U.S. Adult 18+ OTT Streamers Who Watch ASV OTT Most
US 18+ Gen Pop ASV OTT Most Viewer
13
OTT Video Services Typically Watched
QS1_Services. How do you typically watch TV or streaming video on your TV? 'Video' may include TV shows, movies, news clips, music videos, online original video series, etc.
Omnibus, n=1,512; Watch ASV OTT Most, n=388
(e.g., Netflix, Amazon Prime, HBO
Go/Now, Showtime App, etc.)(e.g., Hulu with limited ads, CBS
All Access with limited ads, etc.)
(e.g., YouTube, Pluto, Roku
Channel, Crackle, Vevo, Xumo, etc.)
(e.g., Sling TV, DirecTV Now) (e.g., ABC, CBS, NBC, FOX, etc.)
using an antenna or ‘over the air’(e.g., Discovery GO, FX app,
WatchESPN, Xfinity, Spectrum, etc.)
14
TV and The ASV OTT Viewer
More ASV OTT Viewers than SVOD OTT Viewers have recently cut/shaved cable/satellite/telco service
Cost remains the top reason for cord cutting
52%47%
26%
ASV OTT Viewers SVOD OTT Viewers TV Only Viewers
% Who Are Cord Cutters/Shavers
More than half of ASV OTT Viewers are cutting back on cable/ satellite/telco services due to cost
15
QS7. Have you ever subscribed to a paid TV service (Basic cable, Digital cable, Telco or Satellite)?
QS8. Have you recently cut back on your paid TV service (Basic cable, Digital cable, Telco or Satellite)?
Base: Floating by Platform Users; ASV OTT n=589, SVOD n=332, TV Only n=302.
Q_WhyCordCutShave. Which of the following reasons, if any, explain why you cut back or stopped your cable TV subscription?
Base: Total n=540, ASV OTT Viewer n=306, SVOD Viewer n=155, TV Only Viewer n=79
"Cost” is the top reason for all groups
23% 28%CUT
SHAVED
11%
29% 19%
15%
The convenience of choosing from vast content supply, including TV Shows, impacts perception of “better” OTT content, leading to cord cutting/shaving
16
QS7. Have you ever subscribed to a paid TV service (Basic cable, Digital cable, Telco or Satellite)? QS8. Have you recently cut back on your paid TV service (Basic cable, Digital cable, Telco or Satellite)?
Base: Floating by Platform Users; ASV OTT n=589, SVOD n=332, TV Only n=302.
Q_WhyCordCutShave. Which of the following reasons, if any, explain why you cut back or stopped your cable TV subscription?
Base: Total n=540, ASV OTT Viewer n=306, SVOD Viewer n=155, TV Only Viewer n=79
Q11. [NET: Top Box] Now let’s talk about what types of video you watch. Do you typically watch: TV Shows: Current or past TV shows from Reality TV to Comedy to Drama, etc.
(i.e. Big Bang Theory, Friends, South Park, Real Housewives, Deadliest Catch, etc.)
Base: ASV OTT Viewers n=589, SVOD OTT Viewer n= 332
42% 29% ‘Convenience/flexibility of streaming services’
Reasons for cutting/cutting back on cable:
38% 32% ‘Better content on streaming services’
77% 74% ‘To save money’
72% 77% Typically watch TV Shows
79% 87% Rate the format good/excellent for variety of content
ASV OTT
ViewersSVOD OTT Viewers
ASV OTT
Viewers
SVOD OTT Viewers
Most ASV and SVOD OTT viewers typically watch TV Shows and think the formats offer good content variety
Price, convenience and content impact cord cutting
ASV OTT Viewers are not as easily reached via TV
17
ASV OTT Viewers are an incremental reach: They spend less time watching cable than SVOD Viewers
QS6. [TV through cable/satellite/telco provider (e.g., live TV, DVR, VOD)] How many hours a week do you watch on each of the following platforms?
Base: ASV OTT Viewers n=340, SVOD Viewers n=193, TV Only Viewers n=262
ASV OTT Viewers
10.4hrs
Hours Spent Watching Cable/Sat/Telco TV Per Week
SVOD OTT Viewers
11.6hrs
TV Only Viewers
14.7hrs
Even lower among Free ASV OTT Viewers: 10.1hrs
Statistically significant differences between ASV OTT and TV Only.
Statistically significant differences between SVOD OTT Viewers and TV Only
And more than 2-in-5 ASV OTT Viewers are watching more on OTT platforms vs. a year ago
18Q8. [More than a year ago] Would you say you currently watch each platform more, same or less than a year ago?
Base: ASV OTT Platform Users.
53%
47% 46%44%
42%
35%32%
Ad-free SubscriptionService
Streaming app thatrequires a
cable/satellite/telco login
Ad-supportedSubscription Service
Ad-supported FreeService
Online-based cable TVprovider
Regular (not cable) TV Cable/Satellite/Telco TV
% Watching Each Service More Than They Did a Year Ago(Among ASV OTT Viewers)
(e.g., Netflix, Amazon
Prime, HBO Go/Now,
Showtime App, etc.)
(e.g., Hulu with
limited ads, CBS
All Access with
limited ads, etc.)
(e.g., YouTube, Pluto,
Roku Channel, Crackle,
Vevo, Xumo, etc.)
(e.g., Sling TV,
DirecTV Now)
(e.g., ABC, CBS, NBC,
FOX, etc.) using an
antenna or ‘over the air’
(e.g., live TV, DVR, VOD)(e.g., Discovery GO, FX
app, WatchESPN, Xfinity,
Spectrum, etc.)
19
Ad Receptivity and The ASV OTT Viewer
63%
59%
56%
53%
47%
43%
43%
34%
36%
I don't mind seeing ads if I'm payingnothing
I don't mind seeing ads if I'm getting towatch content when I want
I don't mind seeing ads if I'm paying areduced fee
ASV OTT Viewers SVOD Viewers TV Only Viewers
23%
18%
14%
ASV OTT Viewers are more receptive to advertising
20
50%
37%
24%
ASV OTT Viewers SVOD OTT Viewers TV Only Viewers
QS7. How do you feel about advertising in general?
Base: ASV OTT Viewer n=589, SVOD Viewer n=332, TV Only Viewer n=302
Q22. [NET: Top Box] How much do you agree or disagree with the following?
50% of ASV OTT Viewers say that ads can be useful or enjoyable
34%
25%
19%
28%
17%
13%
Agree | Strongly Agree
Ad Receptivity
Statistically significant differences between ASV and SVOD or TV Only
“Some ads can be useful or enjoyable”
Nearly 2/3 of ASV OTT
viewers don’t mind seeing ads
Most ASV OTT Viewers think ads on free ASV OTT are as good or better than TV ads
21Q12a. [Overall] Compared to ads on TV, ads on Ad-supported Free Services (e.g., YouTube, Crackle, Vevo, etc.) are…
Base: ASV OTT Viewers, n=342
54% 50% 54% 53%
36% 39% 33% 34%
Just as/More Relevant ThanTV
Same/Better Than TV More Engaging Than TV More Unique Than TV
% Who Say That Compared to Ads on TV, Ads on Free ASV OTT are…
Same as TV Commercials Better than TV Commericals
(Among ASV OTT Viewers)
Nearly 9 in 10 ASV OTT Viewers say ads on Free Ad-Supported Video are the same as or better, more relevant, more engaging and more unique than those on TV.
90% 89% 87% 87%
60%
48%
57%
49%
32%
39%
When I see fewer ads, I pay more attention to them
Even when I skip an ad, I remember what the ad was for
I like when brands support the content I watch
Ad Engagement
ASV OTT Viewers SVOD OTT Viewers
22 Q22. [NET: Top Box] How much do you agree or disagree with the following?
Base: ASV OTT Viewers n=589, SVOD Viewer n= 332
Ad engagement is stronger among ASV OTT Viewers vs. SVOD OTT Viewers
31%
21%
22%
14%
27%
19%
Agree | Strongly Agree
Statistically significant differences between ASV and SVOD or TV Only
• Nearly Half of ASV OTT viewers recall skipped ads
56%
51%
47%
39%
35%
33%
I like ads that give me the choice to interact with a sponsor (ex. taking aquiz, watching a longer ...
I like when I'm asked for feedback on the ads Ive been shown
I like being able to interact with video ads (ex. taking a quiz, clicking tolearn more about a brand)
Ad Interaction
ASV OTT Viewers SVOD OTT Viewers
23 Q22. [NET: Top Box] How much do you agree or disagree with the following?
Base: ASV OTT Viewers n=589, SVOD Viewer n= 332
ASV OTT Viewers enjoy interactive ads more than SVOD Viewers
Agree | Strongly Agree
29%
16%
25%
16%
23%
14%
Statistically significant differences between ASV and SVOD
quiz, watching a longer video ad upfront) and then watch commercial-free for a period of time
• Roughly half of ASV OTT viewers enjoy interacting with video ads, giving ad feedback or interacting with opt-in rewarded video ads
24
Direct Brands and ASV OTT Viewers
A quarter of ASV OTT Viewers say they buy more products directly from the brand online vs. in stores
25
ASV OTT Viewers are…
Q24. How likely are you to try new brands/products? [TOP BOX]
Q25. Which of the following describe you?
Base: Total n=1223, ASV OTT Viewer n=589, SVOD Viewer n=332, TV Only Viewer n=302
are very likely to try new brands/productsTotal
SVOD
VIEWER
TV
ONLY
VIEWER
44% 47% 25%
learn about new products/brands/services from video ads
say others come to them to find out about new products/brands/services
buy more products directly from the brand online vs. in stores
Total
SVOD
VIEWER
TV
ONLY
VIEWER
30% 30% 17%
Total
SVOD
VIEWER
TV
ONLY
VIEWER
20% 20% 7%
Total
SVOD
VIEWER
TV
ONLY
VIEWER
18% 18% 4%
often post about products, brands, or servicesTotal
SVOD
VIEWER
TV
ONLY
VIEWER
16% 16% 6%
Influencers
Influenced by Video
Direct Brand Shoppers
Open to New Brands Total
TV Only52%
36%
26%
21%
25%
Statistically significant differences between ASV OTT and SVOD OTT Viewers or TV Only or Total
(for ex. mattresses, eyeglasses)
ASV Viewers follow internet influencers – more so than SVOD OTT viewers
26
More ASV OTT Viewers – particularly Free AVS OTT Viewers – engage with internet personalities
Q25. Which of the following describe you?
Base: Total n=1223, ASV OTT Viewer n=589, SVOD Viewer n=332, TV Only Viewer n=302
regularly watch videos from some YouTube stars Total
SVOD
VIEWER
TV
ONLY
VIEWER
18% 17% 5%
listen to video personalities who discuss products / brands / services
follow some internet stars on social media
Total
SVOD
VIEWER
TV
ONLY
VIEWER
15% 15% 4%
Total
SVOD
VIEWER
TV
ONLY
VIEWER
15% 13% 3%
25%
22%
20%
Statistically significant differences between ASV OTT and SVOD OTT Viewers or TV Only or Total
ASV OTT Viewers spend more on direct to consumer subscription services
27 Q27b. [Subscription Purchases (Pet food, Contact Lenses, Meal Kits, etc.)] How much would you estimate that your household spends on the following per month?
Base: Total n=1223, ASV OTT Viewer n=589, SVOD Viewer n=332, TV Only Viewer n=302
$94.46
$119.19
$89.23
$51.99
Total ASV OTT Viewer SVOD Viewer TV Only Viewer
Mean Spend on Subscription Purchases (e.g., Pet food, Contact Lenses, Meal Kits, etc.)
Statistically significant differences between ASV OTT and SVOD or TV Only or Total
28
Deep Dive: Free ASV OTT Viewers
Deep Dive: Free ASV OTT Viewers are open to advertising
29
QS7. How do you feel about advertising in general?
Q22. [NET: Top Box] How much do you agree or disagree with the following?
Base: Free ASV OTT Viewer n=277
44% of free ASV OTT Viewers say that ads can be useful or enjoyable
36% of free ASV OTT Viewers don’t mind seeing ads if they’re paying nothing
29% of free ASV OTT Viewers don’t mind seeing ads if they get to watch content when they want
Deep Dive: Free ASV OTT Viewers follow influencers
30
They are more likely to follow online personalities and be influenced by them in their purchases
*= significantly higher than Total
Q25. Which of the following describe you?
Base: Total n=1223, Free ASV OTT Viewer n=277
regularly watch videos from some YouTube stars
follow some internet stars on social media
Free ASV
OTT ViewersTotal
listen to video personalities who discuss products / brands / services
27%
23%
23%
18%
15%
15%
31
Q24. How likely are you to try new brands/products? [TOP BOX]
Q25. Which of the following describe you?
Base: Total n=1223, Free ASV OTT Viewer n=277
are very likely to try new brands / products
learn about new products/brands/services from video ads
say others come to them to find out about new
products/brands/services
buy more products directly from the brand online vs. in stores
Deep Dive: Nearly half of Free ASV OTT viewers are very likely to try new brands
often post about products, brands, or services
Free ASV
OTT Viewers Total
47%
40%
26%
19%
24%
44%
30%
20%
16%
18%(for ex. mattresses, eyeglasses)
33
Appendix: Additional Slides
24%
23%
25%
43%
34%
77%
79%
79%
32%
35%
37%
44%
44%
72%
72%
73%
Original digital video
Music videos
UGC
News
Sports
TV shows
Original series
Movies
ASV OTT Viewers SVOD OTT Viewers
34 Q11. [NET: Top Box] Now let’s talk about what types of video you watch. Do you typically watch:
Base: ASV OTT Viewers n=589, SVOD OTT Viewer n= 332
Types of Video Viewed: Movies, Original Series, TV Shows watched by most
• SVOD OTT Viewers more likely to watch Movies, Original Series and TV shows
• ASV OTT viewers more likely to watch Sports, UGC, Music Videos and ODV
Free ad-supported, professionally produced and digitally distributed
original videos (i.e. Slow Mo Guys, Smosh, Between Two Ferns, etc.)
User generated content – videos made by people like you (i.e. funny
cat videos, cute baby videos, dance routines, viral videos, etc.)
Current or past TV shows from Reality TV to Comedy to Drama, etc.
(i.e. Big Bang Theory, Friends, South Park, Real Housewives,
Deadliest Catch, etc.)
Original series from streaming services - Professional episodic shows
usually made for Netflix, Amazon Prime or Hulu (i.e. Stranger Things, The
Man in the High Castle, Handmaid’s Tale, Orange is the New Black, etc.)
33%
42%
43%
47%
47%
70%
73%
75%
Original digital video
Sports
Music videos
UGC
News
Movies
Original series
TV shows
Free ASV OTT Viewers
35
Types of Video Viewed by Free ASV OTT Viewers: TV Shows, Original Series, Movies
• Free ASV OTT Viewers much more likely to watch News, Music Videos, UGC
Free ad-supported, professionally produced and digitally distributed
original videos (i.e. Slow Mo Guys, Smosh, Between Two Ferns, etc.)
User generated content – videos made by people like you (i.e. funny
cat videos, cute baby videos, dance routines, viral videos, etc.)
Current or past TV shows from Reality TV to Comedy to Drama, etc.
(i.e. Big Bang Theory, Friends, South Park, Real Housewives,
Deadliest Catch, etc.)
Original series from streaming services - Professional episodic shows
usually made for Netflix, Amazon Prime or Hulu (i.e. Stranger Things, The
Man in the High Castle, Handmaid’s Tale, Orange is the New Black, etc.)
Q11. [NET: Top Box] Now let’s talk about what types of video you watch. Do you typically watch:
Base: Free ASV OTT Viewers n=277
Cord Nevers: ASV OTT Viewers are less likely to be cord nevers
36
13%
21%20%
ASV OTT Viewers SVOD OTT Viewers TV Only
Cord Nevers
Cord Nevers
QS7. Have you ever subscribed to a paid TV service (Basic cable, Digital cable, Telco or Satellite)?
Base: ASV OTT Viewers n=589, SVOD Viewer n= 332 TV Only Viewer n=302
Co-Viewing: Most platforms are watched with others. Online cable most likely to be co-viewed; ad supported free less likely to be co-viewed.
37Q22. How many people do you typically watch with on each platform? [I watch by myself] [I watch with others]
Base: OTT Platform Users.
31% 35% 33%46%
24%33% 32%
69% 65% 67%54%
76%67% 68%
Ad-free SubscriptionService
Streaming app thatrequires a
cable/satellite/telco login
Ad-supportedSubscription Service
Ad-supported FreeService
Online-based cable TVprovider
Regular (not cable) TV Cable/Satellite/Telco TV
Ratio of % Who Watching Alone : % Who Watch With Others on this Platform(Among Platform Viewers)
Watch Alone Watch with Others
(e.g., Netflix, Amazon
Prime, HBO Go/Now,
Showtime App, etc.)
(e.g., Hulu with
limited ads, CBS
All Access with
limited ads, etc.)
(e.g., YouTube, Pluto,
Roku Channel, Crackle,
Vevo, Xumo, etc.)
(e.g., Sling TV,
DirecTV Now)
(e.g., ABC, CBS, NBC,
FOX, etc.) using an
antenna or ‘over the air’
(e.g., live TV, DVR, VOD)(e.g., Discovery GO, FX
app, WatchESPN, Xfinity,
Spectrum, etc.)
38Q1. [NET: Top 2 Box] How do you rate the video platform(s) you use in terms of user experience?
Base: OTT Platform Users.
91%
78% 78% 78%
85%
72%77%
Ad-free SubscriptionService
Streaming app thatrequires a
cable/satellite/telco login
Ad-supportedSubscription Service
Ad-supported FreeService
Online-based cable TVprovider
Regular (not cable) TV Cable/Satellite/Telco TV
UX Ratings for Each Platform(% Who Rate it Excellent/Good Among Platform Viewers)
(e.g., Netflix, Amazon
Prime, HBO Go/Now,
Showtime App, etc.)
(e.g., Hulu with
limited ads, CBS
All Access with
limited ads, etc.)
(e.g., YouTube, Pluto,
Roku Channel, Crackle,
Vevo, Xumo, etc.)
(e.g., Sling TV,
DirecTV Now)
(e.g., ABC, CBS, NBC,
FOX, etc.) using an
antenna or ‘over the air’
(e.g., live TV, DVR, VOD)(e.g., Discovery GO, FX
app, WatchESPN, Xfinity,
Spectrum, etc.)
UX: Some platforms are better rated than others for the user experience
39[Q2. [NET: Top 2 Box] How do you rate the video platform(s) you use in terms of value?
Base: OTT Platform Users.
88%
80% 81%85% 84%
79%
59%
Ad-free SubscriptionService
Streaming app thatrequires a
cable/satellite/telco login
Ad-supportedSubscription Service
Ad-supported FreeService
Online-based cable TVprovider
Regular (not cable) TV Cable/Satellite/Telco TV
Value Ratings for Each Platform(% Who Rate it Excellent/Good Among Platform Viewers)
(e.g., Netflix, Amazon
Prime, HBO Go/Now,
Showtime App, etc.)
(e.g., Hulu with
limited ads, CBS
All Access with
limited ads, etc.)
(e.g., YouTube, Pluto,
Roku Channel, Crackle,
Vevo, Xumo, etc.)
(e.g., Sling TV,
DirecTV Now)
(e.g., ABC, CBS, NBC,
FOX, etc.) using an
antenna or ‘over the air’
(e.g., live TV, DVR, VOD)(e.g., Discovery GO, FX
app, WatchESPN, Xfinity,
Spectrum, etc.)
Value: Some platforms are better rated than others in terms of value
40Q3. [NET: Top 2 Box] How do you rate the video platform(s) you use in terms of quality of content?
Base: OTT Platform Users.
89%83% 82%
79%84%
73%76%
Ad-free SubscriptionService
Streaming app thatrequires a
cable/satellite/telco login
Ad-supportedSubscription Service
Ad-supported FreeService
Online-based cable TVprovider
Regular (not cable) TV Cable/Satellite/Telco TV
Content Quality Ratings for Each Platform(% Who Rate it Excellent/Good Among Platform Viewers)
(e.g., Netflix, Amazon
Prime, HBO Go/Now,
Showtime App, etc.)
(e.g., Hulu with
limited ads, CBS
All Access with
limited ads, etc.)
(e.g., YouTube, Pluto,
Roku Channel, Crackle,
Vevo, Xumo, etc.)
(e.g., Sling TV,
DirecTV Now)
(e.g., ABC, CBS, NBC,
FOX, etc.) using an
antenna or ‘over the air’
(e.g., live TV, DVR, VOD)(e.g., Discovery GO, FX
app, WatchESPN, Xfinity,
Spectrum, etc.)
Content Quality: Some platforms are better rated than others in terms of quality of content
41Q4. [NET: Top 2 Box] How do you rate the video platform(s) you use in terms of variety of content?
Base: OTT Platform Users.
87%83% 81% 81% 81%
71%76%
Ad-free SubscriptionService
Streaming app thatrequires a
cable/satellite/telco login
Ad-supportedSubscription Service
Ad-supported FreeService
Online-based cable TVprovider
Regular (not cable) TV Cable/Satellite/Telco TV
Variety of Content Ratings for Each Platform(% Who Rate it Excellent/Good Among Platform Viewers)
(e.g., Netflix, Amazon
Prime, HBO Go/Now,
Showtime App, etc.)
(e.g., Hulu with
limited ads, CBS
All Access with
limited ads, etc.)
(e.g., YouTube, Pluto,
Roku Channel, Crackle,
Vevo, Xumo, etc.)
(e.g., Sling TV,
DirecTV Now)
(e.g., ABC, CBS, NBC,
FOX, etc.) using an
antenna or ‘over the air’
(e.g., live TV, DVR, VOD)(e.g., Discovery GO, FX
app, WatchESPN, Xfinity,
Spectrum, etc.)
Variety of Content: Some platforms are better rated than others in terms of variety of content
42Q5. [NET: Top 2 Box] How do you rate the video platform(s) you use in terms of availability of unique content?
Base: OTT Platform Users.
87%
79% 79% 79% 80%
68%64%
Ad-free SubscriptionService
Streaming app thatrequires a
cable/satellite/telco login
Ad-supportedSubscription Service
Ad-supported FreeService
Online-based cable TVprovider
Regular (not cable) TV Cable/Satellite/Telco TV
Availability of Unique Content Ratings for Each Platform(% Who Rate it Excellent/Good Among Platform Viewers)
(e.g., Netflix, Amazon
Prime, HBO Go/Now,
Showtime App, etc.)
(e.g., Hulu with
limited ads, CBS
All Access with
limited ads, etc.)
(e.g., YouTube, Pluto,
Roku Channel, Crackle,
Vevo, Xumo, etc.)
(e.g., Sling TV,
DirecTV Now)
(e.g., ABC, CBS, NBC,
FOX, etc.) using an
antenna or ‘over the air’
(e.g., live TV, DVR, VOD)(e.g., Discovery GO, FX
app, WatchESPN, Xfinity,
Spectrum, etc.)
Availability of Unique Content: Some platforms are better rated than others in terms of availability of unique content
Ad Receptivity and the Ad-Supported OTT Video Viewer
October 2018