adeptia webinar new approach to information integration

8/14/2019 Adeptia Webinar New Approach to Information Integration

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Webinar:A new approach to

IntegrationSeptember 14, 2007

New technologies and standards allowintegration initiatives to be completedmore efficiently and quickly than ever

before.

Insurance companies have benefitedby taking a Process-centric and SOA-based approach to building seamless

integration bridges between back-endapplications and connecting them to

agents and partners.

Sponsored by:


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Webinar guidelines

All participants will be automatically muted during the webinar

Question and Answer session will follow the entire presentation

Please feel free to type your questions, via the Question and Answer tab

and send them during the webinar. Identify the panelist from which you are

requesting a response.

After the presentations the moderator will direct your written questions to

the appropriate panelist for their answer

The presentation and responses to unanswered questions will be available

on the Adeptia website after the webinar (www.adeptia.com)


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Agenda

Introductions

Moderator: Mary Ann Lusk, COO, Adeptia

Chris Spring, Senior VP Business Operations / CIO, Meadowbrook Insurance Group

Cindy Powell, President, Bespoke Management and Technology Services

Deepak Singh, CTO, Adeptia

What is the new approach to integration?

Meadowbrook Case Study

Preserver Case Study

Discussion and Q&A


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What is Integration?

Enables timely access to information

Data is lifeblood of any organization

Various types of integration

Enterprise Application Integration (EAI)

Business to Business Integration (B2BI)

Extract Transform Load (ETL)

One-time Migration, etc.

Represents one of the most challenging IT initiatives

Better integration

More Flexibility

Competitive Advantage


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Traditional approach to Integration

Integration centric view

Developer heavy approach, minimal involvement of business analyst

Lot of custom code is used to build interfaces between applications

Little to No reusability

Difficult to maintain because rules are embedded in code


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New approach to Integration

PROCESS CENTRIC

SERVICES BASED

Overall solution is represented as a process flow

with distinct steps (Services) Each Service is a discrete business function that is

automated

Each Service is made up of one or multiple run-time

components

Services contain business, data validation, mapping

and connectivity rules

Services are not embedded in the solution but are

saved as objects in repository

Take a complete business process view of the

solution, not just integration

Services are available for future projects


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New approach saves time and reduces risk

Process oriented view of overall solution

Heavy involvement of business analysts in documenting processes,

identifying business rules and improving overall process

Services-based, modular architecture of solution

Minimal custom code

Key Steps in implementing solution: Look at the whole business process rather than just integration touch-points Model Process

Break the process into distinct business functions Identify Services

Create these Services and save them in a repository Library of Services

Sequence and connect the Services to automate the process

Orchestrate Services


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New approach to Integration is vastly better

Before

Extensive use of custom

coding takes a long time Data quality and integrity

issues

Difficult to maintain

Expensive

Slow

High risk of failure

Minimal custom coding

Improves data quality

Scalable, high degree of

reuse

Easier to maintain

At least 50% lower cost

At least 75% faster

Low risk of failure

Now


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About Meadowbrook Insurance

Chris Spring, Senior VP Business Operations/CIO

HQ in Southfield, Michigan

Founded in 1955

NYSE: MIG

Multiple companies and subsidiaries

A leader in the alternative risk market, Meadowbrook is a program-based risk management company, specializing in alternative risk

management solutions for agents and small to medium-sized

insureds.


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Business Problem

Issue: At least 2 month+ lag in accurate reflection of loss information

Gallagher Bassett (GB) handles claims for some Meadowbrook programs &

Lines of Business

GB physically sends monthly files with claims activity information that is

manually processed

RecvdMail

PARTNER

Business usersmanually reviewand process the

data file

F

I

R

E

W

A

L

L

1 2 3

MEADOWBROOK

Gallagher Bassett Third Party Claim Adjuster

POINT

Policy Mgmt System


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Original As-Is Process Totally Manual

Analysis to identify new transactions from the cumulative report Side by side comparison of previous month with current month to identify

the changes including new claims, reserve updates, payments, recoveries,

subrogation and policy changes

Significant interaction with GB to resolve mismatches and errors

Data entry into POINT after manually applying many data validation and

business rules

MIG analyzesreport to

identify newtransactions

ClaimsTXN at GB

Resolveunmatched TXNs

GBGeneratesMonthlyReport

MIG entersnew TXNsin POINT

Claim FinancialsUpdated on

POINT duringEOM processing


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Solution goals

Goals:

Create automated data transfer process, minimize time and manual intervention

Synchronize information at Gallagher Bassett and Meadowbrook

Establish controls to ensure accuracy and consistency of information in POINT Allow management access to up to date loss information

Utilize Business Users only for error-handling

Prior attempt to implement an automated claim interface was not

successful

All the data validation and business rules could not be implemented

Unacceptable level of error ratio for data going into POINT


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Solution approach

Internet

FTP Server

PARTNER FI

R

E

WA

L

L

1 2 3

MEADOWBROOK

Gallagher Bassett

Third Party Claim AdjusterPOINT

Policy Mgmt System

ADEPTIA

Business userresolves errors

4

BEFORE

AFTER

RecvdMail

PARTNER

Business usersmanually reviewand process the

data file

F

I

R

E

W

AL

L

1 2 3

MEADOWBROOK

Gallagher Bassett Third Party Claim Adjuster

POINT

Policy Mgmt System


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SOA-based, Process-centric Solution Flow

Business Process for new solution was modeled by Business Analysts

Developers took the business process and created a solution flow

They grouped atomic steps to identify Services

Complete business process view of the solution, not just integration


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Services were individually created and saved in repository

Services were sequenced together with Decision nodes to automate solution flow

Solution was implemented and deployed quickly

Services are available for future projects


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Services and Flows created Graphically

Auto-generate thousands

of lines of code !!!


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Error-Handling Screens

Business users are notified by emailswhen any error-records are found

They login via web-browser to review and

fix errors

Significant increase in productivity!


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Project a Success !!!

Reduced lag time in viewing

loss information from

2+ months 2 days

All business goals met

Solution created Services

(reusable components) for

future projects

Overall process flow template

Services with business rules

Connectors for POINT Data validation rules


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About Bespoke

Cindy Powell, President

Based in New Hope, PA

Founded in 2003

Provides project management, programming

and business analyst support for Preserver

Insurance and Tower Group

Bespoke offers IT services to the property

and casualty insurance industry. Products

offered include consulting, project staffing,

and insurance engineering.


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About Preserver Insurance

Based in Paramus, New Jersey

Founded as Motor Club of America Insurance Company

in 1926

Acquired by Tower Group Inc. April 10, 2007

Preserver is a regional company committed to providingthe highest standard of property/casualty insurance

through independent agents. Preserver Group provides

a wide variety of property/casualty insurance products

specifically tailored to meet the needs of the small and

mid-sized commercial markets in the Middle Atlantic and

New England regions.


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Business Problem

New BOP program requires fast track implementation

CTI Interface does not include BOP

CTI provides 1st Release of new database (IPD) for interfaces

Technical skills required for Oracle to AS400 interface not available in-house

Programming staff are fluent in AS400 and COBOL, no Oracle experience

Business Analysts are not familiar with IPD

Early adopter problems with IPD

AGO Rating and Issuance SystemBOP Program circa 1992 POINT

Policy Mgmt System

BOP 02 CTI Rating SystemPOINT

Policy Mgmt SystemIPD


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Original As-Is Process

CTI interface delivers data through nightly batch cycle Failures require entry of data directly into POINT

Process requires IT staff to monitor and notify users when failures occur

Minimal editing resulting in incorrect or missing data in POINT

Large number of work-a-rounds in existing process not acceptable to user community

IPD is not being utilized

BOP 02 CTI Rating SystemPOINT

Policy Mgmt System

CTI

Accounting Extract

Interface programs

(custom code)

Business users correct errors in CTI

and/or manually add records to POINT


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Solution goals and approach

Goals:

Implement BOP 02 quickly and efficiently

Improve interface performance and maintainability

Improve data integrity across integrated systems

Establish framework for future integration projects

Approach

Use current CTI and POINT infrastructure to fast track new product implementation

Develop new interface to utilize IPD (performance and maintainability)

Incorporate business rules and editing in interface program

Incorporate edit correction workflow into interface process

Design interface for re-use


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New To-Be Process

ADEPTIA

Automatic e-mailnotification triggers

Business User to resolveerrors in CTI

BOP 02

CTI Rating SystemIPD POINT

Policy Mgmt System


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Business Process for new solution was modeled by Business Analysts

Developers took the business process and created a solution flow

They grouped atomic steps to identify Services

Complete business process view of the solution, not just integration


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Project Implementation and Benefits

PROJECT A SUCCESS!!!

All business goals met

Solution created Services

(reusable components) for futureprojects

Overall process flow template

Services with business rules

Connectors for IPD and POINT

Data validation rules improved data integrity

Deployment

Project completed on-time

concurrent with full system

implementation

Maintenance turned over to Bespoke

production support team

Services re-used for ACORD AL3

download project

Additional projects scheduled

ADEPTIA


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Discussion

Questions and Answers


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THANK YOU

We will keep you informed regarding future dates for the

Adeptia Webinar Series

For additional information please visit: www.adeptia.com

Please contact Adeptia to schedule a personalized demonstration of

Adeptia technology.

Adeptia would like to offer a free consultation for current or upcomingintegration projects.

Email: [email protected]

Phone: 312-229-1727 x118

adeptia webinar new approach to information integration

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