admissions management services · 2020-02-07 · the business of admissions management services...
TRANSCRIPT
Admissions Management Services
Presented by
Eileen Broyles
Roland Benoit, Jr.
Admissions Management
Services
The Business of AdmissionsManagement Services (AMS)
• Admissions Management Services (AMS)
assists supported program offices with
the acquisition of all documentation required
for submission by an applicant in order
to initiate, follow-up, and complete
their application record.
The Business of AdmissionsManagement Services (AMS)
• AMS strives to maintain accurate admission
records for supported program offices, which
are updated within a 24 hour turnaround time.
AMS’ goal is to provide those program offices
with completed applicant files for admission
review.
History of AdmissionsManagement Services (AMS)
2009Abraham S. Fischler
College of Education
and School of Criminal
Justice
2011Health
Professions
Division
2012-2014Undergraduate
Admissions
• Health Professions Division o All programs in 7 of the 8 colleges
• Abraham S. Fischler College of Education
and School of Criminal Justice o Doctor of Education
o International Teacher Education Program (ITEP)
All programs follow the AMS model, based on established
program policies and procedures.
AMS-Supported Programs
AMS Process
New Applications
Imaged Documents
Systematic Follow-ups
Quality Control
AMS Process
• Daily New Application Reports
• Review All Documents
• Check Orphans
• Update Transcripts
• Update Checklist
• Update Status Code
• Ready for Review or Complete File
• Make Introductory Call
• Daily Follow-Up Reports
• Review Documents
• Check Orphans
• Update Status Code
• Ready for Review or Complete File
• Make Follow-up Call
• Daily Imaging Reports
• Review Documents
• Update Checklist
• Review Status
• Update Status Code
• Ready for Reviewor Completed File
New Applications Follow-up Imaging Updates
Quality Control
• Maintain Accurate Records
• Program Office Status Change
• Call Center Updates
AMS Tools
AMS Recruit Process
Program Fact Sheets
nova.edu/portal/ess/fact-sheets/index.html
Program Fact SheetsGeneral Program Information
Program Fact SheetsAdmission Requirements
Program Fact SheetsDetailed Program Information
Imaging Databases
novaxl1.nova.edu/c2s/uxl/jsp/signon.jsp/
Imaged Record List
Automated EmailRecruit
Duplicate Record Searches
• General Search (GUISRCH)o Email
o Phone
• SSN/SIN Alternate I.D. Search (GUIALTI) o Name
o Social Security Number
• Person Search (SOAIDEN) o Name
Duplicate Record Searches
AMS 2019 Productivity
Applications Processed 16,777
Documents Reviewed 94,298
Follow-Up Calls 15,317
Missing Signature/Email Contact 5,968
AMSQC Emails 8,917
AMS 2019 Monthly Volume
8,228
6,119
4,919
3,867 3,738
6,579
11,268
10,411
7,718
6,464
5,1624,926
JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
AMS Monthly Volume
AMS in Comparison to University
Application Volume
• If application checklists are not updated
in a timely manner or accurate:
o Possibly cause an applicant to miss a program
deadline and not be admitted into the program
o Possibly cause delays in the applicant’s file being
reviewed
o Possibly cause delays in an applicant being fully
admitted and financial aid being disbursed
Impacts onProspective Students
• The Family Educational Rights and Privacy Act
(FERPA)
o ESS Authentication Protocol
Regulatory Governance
• AMS works in a paperless document
environment.
• Employees follow several rules to ensure
document security:
o Log out when leaving workstation
o No NSU I.D. or identifying information is used
in subject line of emails
o All confidential information printed/written down
is immediately shredded after completing task
o AMS follows ESS Authentication Protocol before
discussing confidential information with an applicant.
Protection of
Student Information
• The Office of Student Financial Assistance
• Transfer Evaluation Services
• ESS Systems
• Office of the University Bursar
• Office of the University Registrar
• University Call Center
Areas of Student Impact
• Health Professions Division Admissions
• Abraham S. Fischler College of Education
and School of Criminal Justice
• Academic Advisors
• Office of Undergraduate Admissions
• Office of International Students
and Scholars (OISS)
• Recruiting
• Marketing
Areas of Student Impact
• Graduate Assistance
Any correspondence for updates to records
serviced by AMS, including documents
received from applicants.
• Need Access?
Email Aliases
David TyreeDirector, Enrollment Processing Services
Phone: Ext. 27431
Email: [email protected]
Eileen BroylesSupervisor, Admissions Management Services
Phone: Ext. 27464
Email: [email protected]
Contact Information
Name three parts of a Fact Sheet.
A. General Program
Requirements
B. AMS Requirements
C. Admission Requirements
D. Detailed Program
Information
E. Financial Aid Information
F. A, C, and D
G. B, C, and E
AMS places outbound calls
to all applicants who submit
an application.
A. True
B. False
Which of these programs does
AMS support?
A. All university programs
B. Health Professions Division, and
and Abraham S. Fischler College
of Education and School
of Criminal Justice
C. Health Professions Division,
H. Wayne Huizenga College of
Business and Entrepreneurship,
and College of Computing
and Engineering