adult learner 360 review: metropolitan community college - … mcckc adult learner 360...
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Adult Learner 360 Review:
Metropolitan Community College - KC
Barry L. Nickerson, MBA
Council for Adult and Experiential Learning
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Ten Principles for Effectively Serving Adults
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Ten Principles for Effectively Serving Adults
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The Ten Principles are…• Integrated—They work
together
• Indivisible—They form a
whole
• Imperative—Not just a
“good idea”
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• Institutional Effectiveness Assessment
– Your faculty, staff, and administrators completed a comprehensive assessment
• Student Satisfaction Survey
– Your adult students completed a similar, shorter survey
Assessment Process
5
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Reading Results
Strong
Student
Satisfaction+
Strong
Institutional
Effectiveness= Strength
Lower
Student
Satisfaction+
Lower
Institutional
Effectiveness= Challenge
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Reading Results
Strong
Student
Satisfaction+
Lower
Institutional
Effectiveness= Disconnect
Lower
Student
Satisfaction+
Strong
Institutional
Effectiveness= Disconnect
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Principle Classifications
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Principle Principle
Outreach Adaptivity
Life & Career Planning Technology
Financing Strategic Partnerships
Student Support Systems Transitions
Assessment of Learning
Outcomes
The Teaching-Learning
Process
Strengths: Challenges: Disconnects:
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Considerations
• Consider your own report, your results,
and individual survey items
• Regional issues may be addressed
communally
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Individual Principles – Results
STRENGTHS
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Strength: Student Support Systems
11
Student Satisfaction: 3.9/5 Institutional Effectiveness: 3.3/5
Student
Satisfaction
Range:3.4 – 4.0
Institutional
Effectiveness
Range:2.9 – 4.6
Strengths
8Challenges
1Disconnects
2
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Strength: Student Support Systems
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• Referrals to wraparound services
• Disability services*
• Developmental resources
• Timeliness, flexibility in response to adult students’ requests for help
• Availability of dependent care services
• Primary contacts for supporting adults?
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Strength: Transitions
13
Student Satisfaction: 3.8/5 Institutional Effectiveness: 3.2/5
Student
Satisfaction
Range:3.4 – 4.5
Institutional
Effectiveness
Range:3.2 – 4.7
Strengths
8Challenges
0Disconnects
4
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Strength: Transitions
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• Ease of transferring to other institutions
• Understanding completion requirements
• Transcribing military experience, prior
experiential learning as college credit
• Admissions staff adequately supported
and trained to serve comebackers?
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Strength: Financing
15
Student Satisfaction: 3.7/5 Institutional Effectiveness: 3.2/5
Student
Satisfaction
Range:3.1 – 4.2
Institutional
Effectiveness
Range:2.8 – 4.4
Strengths
4Challenges
5Disconnects
7
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Strength: Financing
16
• Tuition bills and payment systems
• Satisfactory service from financial aid
office, bursar/student accounts
• Online tools for parsing scholarships for
which adults are eligible
– Rarely done well at peer institutions
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Individual Principles – Results
DISCONNECTS
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Disconnect: Outreach
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Student Satisfaction: 3.9/5 Institutional Effectiveness: 3.0/5
Student
Satisfaction
Range:3.4 – 4.7
Institutional
Effectiveness
Range:2.4 – 4.5
Strengths
3Challenges
0Disconnects
4
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Disconnect: Outreach
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• Institutional mission concerning
supporting a diverse student body
(including of age)
– Internal values?
– Cultural resistance?
• Proactive outreach to adults in danger
of falling behind in their studies
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Disconnect: Technology
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Student Satisfaction: 4.1/5 Institutional Effectiveness: 2.7/5
Student
Satisfaction
Range:3.7 – 4.6
Institutional
Effectiveness
Range:2.5 – 4.7
Strengths
4Challenges
0Disconnects
11
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Disconnect: Teaching-Learning Process
21
Student Satisfaction: 4.1/5 Institutional Effectiveness: 3.0/5
Student
Satisfaction
Range:3.8 – 4.5
Institutional
Effectiveness
Range:2.8 – 4.4
Strengths
11Challenges
0Disconnects
5
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Disconnect: Teaching-Learning Process
22
• Multiple methods of instruction
• Active feedback → Active learning
• Availability of learning resources
• Flexible academic pathways
• Proactive outreach to adult students who fall behind– Predictive analytics?
• Faculty professional development on andragogy
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Disconnect:
Assessment of Learning Outcomes
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Student Satisfaction: 3.9/5 Institutional Effectiveness: 2.9/5
Student
Satisfaction
Range:3.6 – 4.5
Institutional
Effectiveness
Range:2.5 – 4.5
Strengths
8Challenges
0Disconnects
5
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Disconnect:
Assessment of Learning Outcomes
24
• Readiness assessments for placement in
appropriately rigorous coursework
• Fairness of assessment methods
• How can assessments allow adults to reflect
upon their work, life experiences?
• Faculty professional development: Designing
and circulating assessment criteria in
student-friendly formats
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Individual Principles – Results
CHALLENGES
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Challenge: Strategic Partnerships
26
Student Satisfaction: 3.5/5 Institutional Effectiveness: 2.7/5
Student
Satisfaction
Range:2.9 – 4.2
Institutional
Effectiveness
Range:2.4 – 4.3
Strengths
0Challenges
11Disconnects
3
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Challenge: Strategic Partnerships
27
• Ease and convenience of accessing
networking experiences with employers
• Marketing internships to adults
• Interactions with working professionals
in programs of study (e.g., guest
speakers)
• Tuition assistance programs with
employer partnerships
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Challenge: Life & Career Planning
28
Student Satisfaction: 3.5/5 Institutional Effectiveness: 2.7/5
Student
Satisfaction
Range:3.0 – 4.2
Institutional
Effectiveness
Range:2.6 – 4.3
Strengths
0Challenges
13Disconnects
3
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Challenge: Life & Career Planning
29
• Engagement with career services early and often throughout pathways of study
• Is prior learning assessment (PLA) available/marketed to adults?– Promotion vs. Policy; Pathways to PLA
• Landing page for PLA-related communication
• Availability of distance education
• Availability of courses at convenient times
• Up-to-date academic pathways, including online?
• Flexible academic pathways
• Labor market information in the classroom
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Challenge: Adaptivity
30
Student Satisfaction: 3.6/5 Institutional Effectiveness: 2.8/5
Student
Satisfaction
Range:3.3 – 4.3
Institutional
Effectiveness
Range:2.2 – 4.6
Strengths
1Challenges
13Disconnects
2
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Challenge: Adaptivity
31
• Include adult students’ feedback when planning course schedules
• How is feedback collected, both internally and from adult students?
– What happens to that feedback once it is collected?
– Are adult students informed upon how their feedback is used to make decisions?
• Change management methodologies
• Utilize economic, workforce, and socioeconomic data to make strategic decisions