advanced executive assistants and pa’s including ... - exim .pdf · • understanding internal...

Advanced Executive Assistants and PA’s including Protocol & Diplomacy

"We are what we repeatedly do. Excellence, then, is not an act, but a habit." Aristotle.

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Dates and Venue

Working in the Executive Office

Handling Confidential Information

Sound foundation for communication

Presentation Skills and communication

Report writing Skills

Stress Ma nagement

Protocol & Diplomacy Workshop

Venues & Hospitality, Trusted carriers

& sp onsors

Registration For m 16

USER

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• Past attendees of the Symposium for Executive Secretaries and

• PA’s

• Senior Secretaries and PA’s

• Senior Administrators

• Organisation Reps

• Managerial Assistants

Ability to cope with greater responsibility by addressing the Organisational challenges Exposure to international platforms and networking globally Interactive sessions and role playing

Benefits Include

Who Should Attend?

Budget Conferences © | Advanced Executive Assistants and PA’s including Protocol & Diplomacy

Our global reach is utilised to attract over 100 speakers annually

Budget conferences produces over 30 high quality events anually, designed to provide key strategic business information, best practice and networking opportunities for senior industry decision makers.

We believe in building long term partnerships with the most innovative and forward-looking organisations. Our global reach is utilised to attract over 100 speakers annually, ensuring niche focused subject matter presented directly by practitioners and a diversity of information to assist our clients in adopting best practice in all business disciplines.

Advanced Executive Assistants and PA’s including Protocol & Diplomacy Dates & Venues

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16 Cities on 5 Continents Dates & Venues

April - August 2016

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New York

sydney

Miami

Cape town Johannesburg

Pretoria

Paris

Dubai ,

Bang Kok

Kuala Lumpur

London

Christ church

Addis Ababa

Rio de Janeiro

Hong Kong

Toronto

Doha

18th - 22nd July 2016 @ the Sheraton Addis, Addis Ababa, Ethiopia

20th- 24th June 2016 @ the Sheraton Deira hotel ,Dubai ,UAE

20th - 24th June 2016 @ Hilton Hotel in Doha, Qatar

2nd - 6th May 2016 @ the Hilton Time Square, Manhattan, New York ,USA

18th - 22nd April 2016 @ the Pullman St.Pancras hotel, Central London, UK

2nd - 6th May 2016 @ the Hotel Ibis Paris, Bastille Opera 11th Paris, France

16th - 20th May 2016 @ the Sheraton Grand Hotel and Resorts, Rio de Janeiro, Brazil

16th - 20th May 2016 @ the George hotel Christchurch, New Zealand

23rd - 27th May 2016 @ the Park inn Sandton, Johannesburg, South Africa

2nd - 6th May @ the Novotel hotel ,Bangkok, Siam Square, Thailand

9th -13th May @ Sheraton Toronto Airport and Conference centre ,Toronto, Canada

25th - 29th July 2016 @ the Sheraton Imperial , Kuala Lumpur ,Malaysia

22nd - 26th August 2016 @ the Intercontinental Hong Kong ,China

9th -13th May 2016 @ the Park inn Sandton, Johannesburg, South Africa

18th - 22nd April 2016 @ the Hilton hotel Cape town, RSA

9th -13th May @ Sheraton hotel, Pretoria, South Africa

18th - 22nd July 2016 @ NOVOTEL Darling harbour ,Sydney, Australia

25th - 29th July 2016 @ theSheraton Hotel, Miami Airport, USA

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08:00 Morning Coffee & Registration

08:15 Working in the

Executive Office

Day One*

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It is important to understand the vision of the Organisation and the role of your Executive Office as a front to internal and external stakeholders

• Obtaining specific instructions

• Filing manually and electronically

• Digital dictation

• Taking initiative

• Taking responsibility

• Organising

• Controlling and ensuring that events occur in conformity with plans

• Welcoming important guests

• Identifying important non-verbal gestures

• Representing your superiors

Strategies for Effective Office Management

In order to support your role in the Executive office, one is expected to streamline processes in your office so that Information and communication is efficient. The proactive PA will use the available pool of resources to her/his advantage whilst retaining a sound relationship with internal and external stakeholders.

• Electronic Diary Management

• Electronic Ticketing

• AIRY Files

• 12 tips for superior/PA synergy

• Quit time for your manager

• Managing access to your Superior

Types of meetings;

• Recurring meetings

• Ad hoc meetings

• General meetings

• Periodic meetings

• Important meetings

Meetings affect everyday business in the corporate arena. The goal of every PA/Executive Assistant is to get the most out of the meeting in the least amount of time

• Preparing and planning for meetings

• Invitations and agenda

• Punctuality and Hospitality

• Minute Taking and Distribution

• The Role of the Minute taker

• Guidelines of teleconferences and video Conferences

• Venues- equipment and visuals

• Identifying urgent messages that interrupt meetings

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Working in the Executive office


Handling Confidential InformationAll organisations must be aware of the various types of Information that it handles whether this constitutes sensitive confidential and classified information.

08:00 Morning Coffee & Registration 08:15 Handling Confidential Information

Day Two

A thorough information audit is necessary to ascertain this• Sources of confidential info • Identification• Understanding internal policy • Maintenance of paperwork • Recommended base practices• Data ownership and responsibilities • Accessibility and re-enforcing individual obligations

Building Human Relations This programme will give Managers and Leaders the necessary skills to build good Interpersonal relationships with their teams. It will also give team members a base for future communications that will be more effective.

• How do we move our level of service from “good”

to “delightful

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• Customer Service paradigm and the shift

• Identifying our customer’s needs through questioning techniques

• Identifying our customer’s behaviour styles and meeting their needs through behaviour styles

• Building Human Relations

• Empathy Skill

Dealing with difficult clients

The programme consists of;

• Sound foundation for Communication

• 10 principles ofcommunication

Practical and Personal needs

• Esteem

• Ask for Help and Encourage involvement

• Share thoughts, feelings and rationale

• Provide support without removing responsibility

Listen and Respond with Empathy

• Modern Business writing skills learn to write effective letters and emails using the six principles of modern business writing.

• Practical Minute-taking Guidelines skills to manage the entire minute-taking process and format for good minutes

Write effective letters and emails

MODULE CONTENT

SUPPORTED BY EXPERIMENTAL TRAINING ACTIVITIES AND SIMULATIONS

JOHARI WINDOWFEEDBACK SKILLS

FIVE KEY PRINCIPLES

Sound foundation for for Communication

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Building Human Relations

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Presentation Skills and Communicating


Day Three

08:10Organisational objectives with confidenceMorden Business Writing Skills/Report Writing

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Why do we go blank when we have to put words onto paper? Initiating correspondence; what is important and what is admirable? Speaking better in a manner of writing

• Main objectives; Clarity,Speed and Image

• Writing to express not toImpress

• Active not Passive

• Report writing

Presentation Skills and CommunicatingOrganisational Objectives with Confidence Modern Business Writing Skills/ Report Writing

Report Writing Skills • Initiating Reports

• Design and editing

• Effective strategies of good minute taking

• Role playing and Practical Exercise Sounding Confidentand

• intelligent whilst writing effectively

Presentation Skills The best quality presented out of the least of input • Getting started preparing your presentation

• Sequencing your information for optimum impact

• Presenting with confidence

• Winning the audience’s appeal

• Understanding audience styles and applying theknowledge to reach each style in the audience inorder to meet individual requirements

• Understanding non-verbal communication andbody language

• Creating the greatest Impact from the leastamount of Input

PowerPoint Presentations• Purpose for PowerPoint Presentations and

effective usage

• Preparing the presentation

• Using Visual Aids effectively

• Overcoming Presentation nerves

• Delivering the Presentation confidently

• Answering questions confidently with thehelp of visual aids


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Tohuro Our ShareholdersHabus ori prorium ac-cissedet loremus etui.

Tohuro Our ShareholdersHabus ori prorium ac-cissedet loremus etui.

What is stress?

Positive and negative stress

Identifying your personal causes of stress and symptoms

Analysing stress contributors, lifestyle, habits, patterns

Setting goals and action plans for a less stressful lifestyle

How to achieve emotional wellness in the workplace

Emotional IntelligenceSuccess does not only depend on technical ability and Mental dexterity (IQ), but also on emotional awareness and maturity: to be aware of, and regulate one’s emotions-and manage relationships with sensitivity

• Analysis of preferredbehaviour styles

• Values of emotionallyintelligent professionals

• EQ as part of your dailybread

• Benefits of EQ-EmotionalIntelligence

Urs simisul intempr iontere, pul hae nos ver feciem intre ontrar.Il imolore, illitas simp

Urs simisul intempr iontere, pul hae nos verfeciem intre facid contrar. At fin sentis actorionum verfex senihil neresil inon senatiena,

Stress Management and Wellness for the Executive Assistant/Personal Assistant

Stress Management


Day 4 & 5


Protocol & Diplomacy Workshop

Social Etiquette • Background to etiquette

• Professionalism

• Telephone, e-mail and voicemail etiquette

• Business lunch etiquette

• International etiquette

• Etiquette with the physicallyhandicapped

• Table etiquette

• Business card etiquette

Working in an Executive Office • First impressions

• Taking initiative

• Diary

• Taking responsibility

The National Flag | National Coat of Arms | The National Anthem

Precedence or Seniority• Importance• International Government Systems• Official Table of Precedence of different countries• Practical application at the office

Official Forms ofAddress and Titles• Introduction• Verbal use of forms of address and titles• Written use of forms of address and titles

Introduction to the Use of National Symbols of Different Countries

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Difference Constitution of various African Countries Applies to Protocol Matters

Basics of Diplomacy

Why the importance

Introduction to Protocol and Diplomacy


Mei tum postratua nihinatis? iam hostius potilibus. Catiam publi tiusqui iam ad ata. Artesse occips, ta me et vivivehendam publium ore quonfecrei int?

Venues and Hospitality, Trusted Carriers & Sponsors

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Venues and Hospitality

Trusted Carriers

Trusted Carriers

Sponsors

Telephone: Fax:

+442 07 873 2215+27 86 657 [email protected] E-mail: www.budgetconferences.com

Easy ways to register or make an enquiry

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