advancing online public consultation using placespeak
DESCRIPTION
A presentation about PlaceSpeak—an online, location-based public consultation platform that seeks to transform the way people interact with "location based topics."TRANSCRIPT
Advancing Online Public Consultation Using PlaceSpeak
Delaney and Associates Inc. Webinar
September 2012
Refresher - the Problem
Anonymity breeds contempt
Core Principles
Evidence-based decision-making
Challenges
A new model
Citizen-centred: Network Effect
Lifeguards
Maritime Museum
Planetarium/Museum
Henry Hudson School
Squamish Develop-ment
Billy Bishop Patio License
Coast Guard
Development Permit application
Bike LanesKitsilano to Jericho Seawall
Artist's Residence
Boathouse Patio
Fires on beach
Traffic Circle
Parking Restrictions
Address Verification
Network Effect requires verification of participants:● Email● Home phone (audio pin)● Cell phone (sms pin) ● Mailer pin ● Other
○ property assessment roll○ credit card minimum $0.02
● FOIPPA
Personal Profile
Add:ResidenceWorkRecreation
Specify:OwnRentManage
Personal Settings
Privacy
Distance & Keyword
Proponent Types
Local Government Public & Regulated Agencies
Private Sector Non-Profits / Community
Planning Transportation Authorities
Property Developers Residents' Associations
Engineering Waste Management Planners BIAs
Parks & Recreation Telecoms Architects First Nations
Schools Utilities Engineers Block Watch
Libraries Environmental Assessment
PR & Communications Strata Councils
Fire & Emergency Services
Ports & Airports Oil & Gas Companies NGOs
Finance Health Consultants
Register Organization
Choose Plan Type
Topic Management
Determine Scope of Participation
Who can contribute feedback?
Remember: the results will reflect these decisions. Reporting is organized around spatial segments laid out from the outset.
Map Consultation area
Select Features - Inform
● Abstract○ Short description: 140 characters; include SEO keywords
● Description○ Key messaging in words and pictures; WYSIWYG editor
● Contact○ Insert email and/or phone
● Calendar○ Add open house, hearing and/or public meeting dates
● Social Media○ Plug in Facebook, Twitter feeds
● Documents○ Upload documents related to your consultation
● Links○ Insert links to relevant sites
Select Features: Consult
● Discussion Forum: moderator lead○ view number of views, popularity○ see participant name and location
● Notice Board: User generated content○ upload text, photos, videos
● Polls: simple with instant results
● Surveys: use Lime Survey engine○ scalable, flexible○ insert photos, videos
● Coming Soon:○ FluidSurvey, Survey Monkey, SAYZU
iFrames, Widgets & Buttons
Google Analytics: plug inButtons: code snippetWidgets: selectioniFrame(s): choose various shapes and sizesAPI: Application Programming InterfaceOpen Data
Integration
Integration
Promotion
Online:● Social Media—Facebook, Twitter● Email lists● Newsletters
Offline:● Flyers—templates available● Posters● Newspaperhttp://blog.placespeak.com/public-consultation-2/offline-tips-promote-online-engagement/ http://blog.placespeak.com/category/public-consultation-2/
Reporting and Analytics
Real time Analytics:All feedback received:● Quantitative (polls & surveys)● Qualitative (discussion, notice board)Data is segmented spatially:● By polygon area boundaries
Outcomes
● After conclusion of consultation, outcomes must be communicated to participants.
● Important that participants observe that their input has had an impact on the outcome.
● Process is open, accessible, dynamic, transparent and defensible.
Case StudyNew Westminster Master Transportation Plan
Contact Us
Telephone: 1-866-998-6977Address:New City Ventures, Inc.
Attn: PlaceSpeak1005 Cypress StreetVancouver, B.C. V6J 3K5CANADA
[email protected] @placespeak www.facebook.com/PlaceSpeak