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Full session information and video available at Successforce.com.TRANSCRIPT
Choosing Your Own Adventure with the Force.com Platform
Greg Tate, salesforce.com
Howard A. Brown, Senior Transitions
Narinder Singh, Appirio
Admin III – Expanding into New Areas
Safe Harbor Statement
“Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements including but not limited to statements concerning the potential market for our existing service offerings and future offerings. All of our forward looking statements involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.
The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in our operating results and cash flows, rate of growth and anticipated revenue run rate, errors, interruptions or delays in our service or our Web hosting, our new business model, our history of operating losses, the possibility that we will not remain profitable, breach of our security measures, the emerging market in which we operate, our relatively limited operating history, our ability to hire, retain and motivate our employees and manage our growth, competition, our ability to continue to release and gain customer acceptance of new and improved versions of our service, customer and partner acceptance of the AppExchange, successful customer deployment and utilization of our services, unanticipated changes in our effective tax rate, fluctuations in the number of shares outstanding, the price of such shares, foreign currency exchange rates and interest rates.
Further information on these and other factors that could affect our financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com/investor. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.
What You’ll Hear About Today
The Latest News
Compelling Customer Examples
How You Can Choose Your Own
Platform Adventure
Senior Transitions
Salesforce Solution OverviewSaaS Applications Delivered on a Platform that Enables IT Success
1 2World’s first multi-tenant platform as a service (PaaS)
World’s most trusted software as a service applications
InnovationInfrastructureServices
Network
Storage
Operating System
Database
App Server
Web Server
Data Center
Disaster Recovery
ApplicationServices
Security
Sharing
Integration
Customization
Web Services
API
Multi-Language
Multi-Currency
Workflow
Analytics
Multi-Device
Messaging
Search
OperationsServices
Authentication
Availability
Monitoring
Patch Mgmt
Upgrades
Backup
NOC
IT
Why are IT departments using PaaS for Application Development?
On-Demand Needed a PlatformIntroducing Platform-as-a-Service (PaaS)
Deep Customization
Enterprise Integration
• Every Scenario Proven
• Web Services Integration
• Service-Oriented Architecture
• 100% SOA
• No Broken Links
Trusted, Secure Infrastructure
• High Availability and Performance
• Full Backup and Disaster Recovery
• High Security
• Transparency
• Customer Tested and tracked
• Proven scale
• Deep Development Platform
• Rich Customization
• Global Management
• Logic can run on servers
• Programmable Workflow
A Massive Evolution to Meet Enterprise IT Standards
Multi-Tenant Administration
• Automatic upgrades
• All customizations and integrations upgrade seamlessly
• Single global instance
• Instant global deployment
• Predictable costs
• Common Tools
Login… Authenticate…Apply Data Security Rules… View Filtered Content
Create Any Database
Create Any User Interface
Create AnyBusiness Logic
Run On Our Infrastructure
Complete On-Demand Development Stack
Senior Transitions – Bridging the Gap for Seniors
Senior Living Communities
Seniors in Need
• Over 100,000 Visitors / Mo.
• Help Navigate the Myriad of Options & Guilt of Even Searching
• Connects Seniors With Senior Living Communities
Senior Transitions – Circa Fall 2006
Contracts with 1800 Facilities
•Online marketing
•Pre screen people (payment, type of services needed, etc.)
Contracts with 1800 Facilities
•Online marketing
•Pre screen people (payment, type of services needed, etc.)
Systems / Process
• ACT Database for Contacts
• Microsoft Maps
• Facilities Web Sites
• Email/Fax Word Docs
No visibility into reporting, productivity, or trends,
etc.. No Closed Loop Sales and Placement
AppExchange... An Introduction to the Platform
Demonstration
Senior Transitions – September 2007
Visibility = Strategy Better understanding of:
Market Segments
Our Own Operations
Client Operations
Better Results Improved Productivity
by 100% !
Better service to seniors
and community partners
Choosing Your Own Adventure with the Platform
Your Company
Platform Success
First Step to the Future Understanding Today
•Company Size?
•Growth Rate?
• Industry Dynamics?
E.g. •New Products?•Same Customer $?•New Segments?
•Sarbox•360 Customer View•Corporate Metrics Cascade
Steps to Success – Creating a Plan
Planning is Important for Long term Success..
But It Starts with Action
Simplifying the Journey… The Top 5
Simplifying the Journey… The Top 5
We Deployed Our Initial Salesforce Project in Less Than a Month
-Jim Thompson DirectorCRC Health
Simplifying the Journey… The Top 5
We Used AppExchange to take months off of our rollout of Quoting
- Adam Bataran Director, Sales OpsEcora
Simplifying the Journey… The Top 5
We Had Dozens of Spreadsheets Because We Knew We Weren’t an ‘IT Priority’
-Anonymous End User
Simplifying the Journey… The Top 5
Metrics On Productivity and our Closed Loop with the Facilities Drove the Project
-Bradley Harris,PresidentSenior Transitions
Simplifying the Journey… The Top 5
A successful Salesforce project is fully dependent on the close collaboration between the Business team and the IT team
- Mary GafnerIT Project Manager, QUALCOMM
Simplifying the Journey… The Top 5
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Thank You – Q&A
Greg Tate,
Howard A. Brown, Founder & CEO
Narinder Singh, Founder & CMO