aes eletropaulo in numbers

Combating fraud and energy theft: An integrated field force and management approach

Nirlei Aparecida Ferreira Newton Augusto Magalhes dos Santos

AES Eletropaulo in Numbers

OESTEOperational Structure

14 ETTs102 delivery pointsElectric SystemDISTRIBUTION SECUNDARY 127/220 185.000 DISTRIBUTION TRANSFORMS6 Fraud Dispatch Center RESIDENTIAL COMMERCIAL / INDUSTRIAL -MT10.000 CUSTOMERSDISTRIBUTION PRIMARY CIRCUITS 13.800 V Substransmission Lines 138.000 V or 88.000 VETDETC INDUSTRY IN HVCOSSystem Operation CenterTransmission over 230.000 V.CODDistribution Operation Center1.000.000 POLE140 ETDs106 ETCSUSINAS 5.000.000 CONNECTIONS4 Public Ilumination Dispatch Center530.000 LIGHT BULBS (SP)281.000 LIGHT BULBS (ABC E OESTE)1700 PRIMARY CIRCUITS18.700KM GRIDCTEEP

Eletropaulo Operation CenterCOS System Operation CenterCEAC Customer Attendance CenterCODDistribution Operation CenterArea: 13.139 m2Employees: 335

ET 80249ET 96582RUA COLNIA DA GLORIAVMA 11CH 60874RUA TUBARANAAV. LINS DE VASCONCELOSEP 2193JGL 2Energy: 2182 GWh (5,6%)Cost: R$ 195 MMEnergy: 1730 GWh (4,4%)Cost: R$ 600 MMEnergy: 1233 GWh (3,2%)Cost: R$ 430 MMTotal Losses

Energy Loss Evolution (%)

Total Losses - LTM12,26%12,54%12,41%12,84%12,84%12,84%13,09%12,48%12,67%12,77%12,50%12,23%12,34%10,0%10,5%11,0%11,5%12,0%12,5%13,0%13,5%Dec-03Jan-04Feb-04Mar-04Apr-04May-04Jun-04Jul-04Aug-04Sep-04Oct-04Nov-04Dec-04Energy Loss Evolution (%)

MAIN ACTIONS Loss Reduction Program - 2004

Theft and Fraud of Electric Energy;Illegal Connections and Minimum Fee;Register Errors;Reactive Energy Collection. Loss Reduction ProgramMain Initiatives 2004setembro842.758MWh RecoveredTotal Recovered2004 Energy Recovered 2005320 Crews at Fraud Combat500000 inspections

Loss Reduction Program Campaigns

Loss Reduction Program Other Actions

Loss Reduction Program Other Actions

Loss Reduction Program Other Actions

The Atende CI system allows a corporate management of field inspections, enabling a higher control of the steps of detection, action and collection of the irregularity, increasing the company Losses Program efficiency. The integrated management of crews turn the process of fraud combat more efficient once it standardizes the criteria, the methodologies for irregularities identification and the entire detection history record.ATENDE CIAtende CI - Loss Reduction Program

Integration of Systems

Operation FlexibilityAny Unit is able to audit areas already inspected with no fraud detected, by just changing the radio frequency.Audits through cross-inspections

Reallocation of the Inspections from the Unit that is below Target to help neighbor UnitsOperation Flexibility

The system allows areas unification on the weekends and night shift (smaller inspections flow). It is a 24-hour / seven-day operation.Operation Flexibility

InspDW System - Generation of Suggestions for Inspections

InspDW System - Generation of Suggestions for Inspections

InspDW System - Generation of Suggestions for Inspections

on line CountersFraud Management Terminal

Plan1

Total Unidade: xxxxxxxxPerodo:23-Nov22-Nov01/Nov 22/Nov01/Out 22/OutVariao (%)Total Eletropaulo23-Nov22-Nov01/Nov 22/Nov01/Out 22/OutVariao (%)

Qte. Gerada19172,08930

Total Inspeo17161,37328

Em Ordem161627323

TOI111241

Anomalia3191

No Inspecionada112003

MWh

Acertividade (%)TOIAnomTOIAnomTOIAnomTOIAnomTOIAnomTOIAnomTOIAnomTOIAnom

5.213.15.93.57.1

1 casa decimal

Productivity per Electrician, Unit

Productivity per Crew, Unit

Localization Spans, Repair per Record

Management Fraud Terminal Graph Picture

Management Fraud Terminal Graph Picture

Indexes - Fraud

Inspection Attendance Time TAITIME INTERVAL BETWEEN THE START OF DISPLACEMENT AND THE END OF INSPECTION.

Displacement Time TD TIME INTERVAL BETWEEN THE MOMENT OF AUTHORIZATION FOR DISPLACEMENT OF THE INSPECTION CREW THROUGH THE MOMENT OF ARRIVAL AT THE INSPECTION SITE.

Inspection Time TITIME INTERVAL BETWEEN THE ARRIVAL OF CREW AT THE SITE AND END OF INSPECTION.

Time Non Aggregated TNATIME INTERVAL BETWEEN THE END OF INSPECTION AND START OF OTHER INSPECTION AND THE TIME OF THE BEGINNING OF THE JOURNEY UP TO THE FIRST DISPLACEMENT AND THE END HOUR OF THE LAST INSPECTION OF THE JOURNEY.TDTD