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Afrique The business of mobile broadband How advanced networks can change industries Data Wireless backhaul for data-driven markets Billing From measurement to enterprise integration Satellite Les applications vidéo et les services de données Allan Kamau at Portland Communications, speaks on social media for businesses Africa www.communicationsafrica.com Issue 4 2016 Édition 4 2016 FEATURES: Communications Radio Broadcast REGULAR REPORTS: Agenda Solutions

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Page 1: Afrique Africa

Afrique

The business ofmobile broadbandHow advanced networks canchange industries

DataWireless backhaul fordata-driven markets

BillingFrom measurement toenterprise integration

SatelliteLes applications vidéo etles services de données

Allan Kamau at PortlandCommunications, speaks onsocial media for businesses

Africawww.communicationsafrica.com

Issue 4 2016Édition 4 2016

FEATURES: � Communications � Radio � BroadcastREGULAR REPORTS: � Agenda � Solutions

CAF 4 2016 - Cover_Layout 1 26/07/2016 06:58 Page 1

Page 2: Afrique Africa

S01 CAF 4 2016 - Start_Layout 1 26/07/2016 06:21 Page 2

Page 3: Afrique Africa

Afrique

The business ofmobile broadbandHow advanced networks canchange industries

DataWireless backhaul fordata-driven markets

BillingFrom measurement toenterprise integration

SatelliteLes applications vidéo etles services de données

Allan Kamau at PortlandCommunications, speaks onsocial media for businesses

Africawww.communicationsafrica.com

Issue 4 2016Édition 4 2016

FEATURES: � Communications� Radio � BroadcastREGULAR REPORTS: � Agenda � Solutions

A note from the EditorTHIS ISSUE OF CommunicationsAfrica/Afrique examines modes ofoperation to serve increasingly digitalAfrican territories. It offers analyses ofsatellite technologies and servicesavailable to businesses andcommunities, and to networkdevelopments such as backhaulsolutions and billing mediationservices, and to customer-facingoperations with financial technologiesand social media platforms. Withrespect to broadcasting, this issueaddressing coding for televisualtransmissions and advances in radioservices. It also previews IBC, a keyEuropean broadcasting event for theglobal promotion of new equipment.

MAIN COVER IMAGE: Fotolia/AfricanWildcatCOVER INSET: Portland Communications

Une note du rédacteurDANS CE NUMÉRO deCommunications Africa/Afrique, il y ades articles sur la connexion parsatellite et les entreprisesnumériques. Il y a aussi un rapportsur le sujet de la tranmission et descultures francophones.

Bulletin 4

Events 8

Agenda 9

Solutions 34

FEATURES

Satellite 16Tracking the launch of ABS-2A, to serve Africa and Asia; and the work of the European Space Agency to extend technologicalreach to benefit businesses and communities

Billing 19Ongoing conversations and issues that are presently being raised within the mediation community

Data 20How wireless backhaul technologies and other solutions support operations in data-driven markets

Broadband 22How next generation LTE networks can reshape and reinvigorate emerging and established connectivity industries

Commerce 24Financial businesses and communications professionals work together in Kenya to shape to future of finance; andhow business has turned increasingly to the use of social media

Broadcast 27How digital coding supports the commercial viability of radio stations; and previewing IBC, which will showcase the latestequipment, software and suppliers for the broadcast industry

ARTICLES

Satellite 17Les opportunités dans la connectivité et du développement dans la Vidéo

Data 21La promesse du digital lifestyle aux populations et entreprises du Sénégal

Transmission 28France Buge, Directeur des Etudes à TV5 Monde, écrit sur les cultures francophones et des modes de transmission

CONTENTS

www.communicationsafrica.com Communications Africa Issue 4 2016 3

Managing Editor: Andrew Croft - [email protected]

Editorial and Design team: Bob Adams, Prashant AP, Hiriyti Bairu, Sejal Bhat, Miriam Brtkova, Ranganath GS, Georgia Lewis, Rhonita Patnaik, Rahul Puthenveedu, Zsa Tebbit, NickyValsamakis, Vani Venugopal, Louise Waters and Ben Watts

Production: Kavya J, Nathanielle Kumar, Nelly Mendes, and Sophia Pinto Email: [email protected]

Publisher: Nick Fordham

Publishing Director: Pallavi Pandey

Magazine Sales Manager: Vinay T Niar - Tel: +91 80 68888847, Fax: +91 80 67710791, Email: [email protected]

Country Representative Telephone Fax EmailIndia Tanmay Mishra +91 80 65700911 +91 80 67710791 [email protected] Bola Olowo +234 8034349299 [email protected] Graham Brown +971 4 448 9260 +971 4 448 9261 [email protected] Michael Tomashefsky +1 203 226 2882 +1 203 226 7447 [email protected]

Head Office: Middle East Regional Office:Alain Charles Publishing Ltd Alain Charles Middle East FZ-LLCUniversity House Office 215, Loft 2A11-13 Lower Grosvenor Place PO Box 502207London SW1W 0EX, United Kingdom Dubai Media City, UAETelephone: +44 20 7834 7676 Telephone: +971 4 448 9260Fax: +44 20 7973 0076 Fax: +971 4 448 9261

Subscriptions: [email protected]: Derek FordhamPrinted by: Buxton Press Printed in: July 2016Communications Africa/Afrique is a bi-monthly magazine ISSN: 0962 3841

Audit Bureau ofCirculations -

Business Magazines

Serving the world of business

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Communications Africa Issue 4 20164

BULLETIN

Technavio projects data centre air conditioning salesACCORDING TO MARKET research report by Technavio, the global datacentre precision air conditioning market is expected to record acompound annual growth rate (CAGR) of over 10 per cent until 2020;“Owing to the increased adoption of advanced technologies foroperational needs, enterprises are prompted to expand their data centrefootprint worldwide,” said Rakesh Panda, one of Technavio’s leadindustry analysts for automotive electronics research.

Broadband Commission calls to develop ICTs forSDGsTHE BROADBAND COMMISSION forSustainable Development hasurged policymakers, the privatesector and other partners to makedeployment of broadbandinfrastructure a top priority instrategies to accelerate globaldevelopment and progress towardsthe SDGs; Houlin Zhao, ITUSecretary-General, said, “Let us allgrasp this vital opportunity to strivefor a world where every citizenenjoys the opportunities andbenefits of universal, affordable andinclusive access to ICTs.”

Research reveals SES reach in Nigerian TVSATELLITE OPERATOR SES indicates, in its first Satellite Monitor study onthe Nigerian market, which provides insight on the important role SESplays in the growth of the satellite television reach in the country, that itreaches 2.81mn TV homes across the country, of which 1.69mn arereached directly by SES satellites and 1.12mn through cable TV fedindirectly by the SES fleet; Eric Lecocq, General Manager of North, Westand Central Africa at SES, said, “We aim to connect the entire Nigerianpopulation with our satellites, by developing the broadcastinglandscape in partnership with our local partners and in closecoordination with broadcasters.”

ALTV brings original content to underserved areasA NEW FREE streaming service aimed at delivering original content tounderserved areas, ALTV.com has been launched in the Middle East andNorth Africa, with expansions soon planned for South America and Sub-Saharan Africa, by telecoms group Granahan McCourt Capital (GMC);the launch was attended and promoted by Prince Bandar Al Saud, DavidMcCourt (chairman and CEO of Granahan McCourt), Omar Talib andHollywood actor Omar Miller.

Italtel joins HPE OpenNFV Partner ProgrammeA SPECIALIST IN network functions virtualisation (NFV), software definednetworking (SDN) and all-IP communications, Italtel has joined theHewlett Packard Enterprise (HPE) OpenNFV Partner Programme as anofficial application partner to help communications service providers(CSPs) launch new services faster, easier and more cost-effectivelythrough the virtualisation of their network functions; Federico Descalzo,VP chief marketing and technology officer at Italtel, said, “Italtel will takeadvantage of this partnership programme in order to provide NFVsolutions that can be quickly and easily delivered in telcos’ network,reaching significant objectives in terms of operational efficiency andbusiness agility.”

Dizengoff Ghana selects Gilat satellite broadbandSPACE-BASED TECHNOLOGY COMPANY Gilat Satellite Networks hasbeen selected by Dizengoff Ghana Limited to implement a turnkeysolution for the delivery of broadband and cellular services via satellitethroughout rural Ghana; Gilat will deploy its SkyEdge II-c hub, which iscapable of supporting multiple applications, while its Gemini VSATs willdeliver broadband services to schools, and its Capricorn VSATs, inconjunction with its solar-powered CellEdge small cells, will extendcellular service for several mobile network operators (MNOs) in Ghana.

Vantage Mezzanine Fund III invests in VumatelMEZZANINE FUND MANAGER Vantage Capital has disbursed the secondand final tranche of a R250mn (US$16.6mn) expansion capital facility toSouth African fibre network specialist Vumatel for the on-goingexpansion of Vumatel’s fibre-to-the-home (FTTH) network inJohannesburg and Cape Town suburbs; Yaw Keteku, associate partner atVantage Capital, said, “Vumatel is laying the foundation for SouthAfricans to participate in a world that is increasingly data-driven.”

ITU focus group reports on digital financial servicesTHE INTERNATIONALTELECOMMUNICATION Union (ITU)Focus Group on Digital FinancialServices has now published sixreports as it seeks to develop aninternational framework of goodpractice guidelines for regulators,operators and providers in thetelecom and financial servicessectors; ITU Standardisation Bureaudirector Chaesub Lee commented,“Both telecom and financialservices regulators have a crucialrole to play in rolling out digitalfinancial services that areaccessible to everyone aroundthe world.”

Houlin Zhao, Secretary-General, ITU

www.communicationsafrica.com

SES-5 is one of the satellites serving the satellite TV market across Africa(Photo: ILS International Launch Services, Inc)

Chaesub Lee, director,ITU Standardisation Bureau

Prince Bandar Al Saud, David McCourt chairman and CEO of GranahanMcCourt, Omar Talib and Hollywood actor Omar Miller at the launch of ALTV

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Communications Africa Issue 4 20166

BULLETIN

Orange conclut l’acquisition d’Airtel au Burkina FasoL'UN DES PRINCIPAUX opérateurs de télécommunications dans lemonde, Orange a réalisé, conjointement avec sa filiale Orange Côted’Ivoire, l’acquisition de 100% de l’opérateur mobile Airtel au BurkinaFaso auprès de Bharti Airtel International; a propos de cette acquisition,Bruno Mettling, Directeur Général Adjoint du groupe Orange et Président-Directeur général d’Orange MEA (Afrique et Moyen-Orient) a déclaré : «Cette nouvelle acquisition vient renforcer les positions stratégiques duGroupe sur le continent africain.

Camusat connecte un village à MadagascarUNE SOCIÉTÉ SPÉCIALISÉE dans l’infrastructure de télécommunications,Camusat a dévoilé les résultats du premier site mis en œuvre auMadagascar utilisant sa solution rurale; installé et mis en service en 5jours, ce site de télécommunications construit sans béton et alimenté à100% par l’énergie solaire, permet à un opérateur de téléphonie mobile,clients de Camusat, de relier aux réseaux mobiles un village nonconnecté de 5000 habitants.

Le lancement d’ALTV apporte du contenu originalLE GROUPE DES télécoms Granahan McCourt Capital (GMC) a lancéALTV.com, un nouveau service de streaming gratuit qui apportera uncontenu vidéo plus captivant et plus pertinent aux régions maldesservies; ALTV fait maintenant ses débuts au Moyen-Orient et enAfrique du Nord, et prévoit des lancements prochains en Amérique duSud et en Afrique subsaharienne.

StarTimes renforce ses ressources satellitairesOPÉRATEUR DE TÉLÉVISION numérique, StarTimes se prépare à étendrela diffusion de ce bouquet TNT à la RD Congo et à la Zambie, dans lecadre dans plan pour accélérer le déploiement de la télévisionnumérique en Afrique, avec Eutelsat; Pang Xinxing, Président deStarTimes Group, a déclaré : « Notre développement se poursuivra encollaboration avec Eutelsat afin que nos clients africains bénéficient dumeilleur service de télévision numérique.

GlobalMed établit une nouvelle base d'opérationsCOMME INDICE DE l'importance croissante du marché africain pourl'économie mondiale, GlobalMed - spécialisée dans les systèmes deprestation des solutions de télémédecine - a choisi le groupe Mbaoua enCôte d'Ivoire pour superviser les opportunités et les déploiements enAfrique; « Ceci constitue un énorme avantage concurrentiel pourGlobalMed et ceci est nécessaire pour le succès dans toutes les régionsde l'Afrique », a déclaré Yaya Mbaoua, PDG de la société.

InfraMed investit dans « Broadband for Africa »EUTELSAT COMMUNICATIONS ET InfraMed ont conclu un accord auxtermes duquel InfraMed devient actionnaire à hauteur d’environ 21% dela société Broadband for Africa, créée par Eutelsat; Laurent Grimaldi,Directeur général de Broadband for Africa, a apporté son éclairage : «Grâce aux technologies satellitaires de pointe sur lesquelles nous allonsnous appuyer, Broadband for Africa sera en mesure d’apporter dessolutions de connectivité performantes aux opérateurs detélécommunications, aux fournisseurs d’accès à Internet et aux agencesgouvernementales, avec qui nous partageons la volonté de favoriserl’inclusion numérique en Afrique. »

De la connexion des personnes non connectéesUNE ÉTUDE INDÉPENDANTE commandée par la Wireless BroadbandAlliance pour marquer la Journée mondiale du Wifi révèle l’étendue dufossé numérique qui existe au niveau mondial - plus particulièrementdans certaines des plus grandes villes au monde; « Nous demandonsdonc aux villes, gouvernements, opérateurs et sociétés de technologie,dont Facebook, Google et Microsoft, de se rassembler aujourd’hui pourcontribuer à la fourniture d’une connectivité abordable et durable pourchacun et en tout lieu, » a déclaré Shrikant Shenwai, PDG de la WirelessBroadband Alliance.

Autours des transferts d’argent vers l’AfriqueORANGE A LANCE Orange Money en France métropolitaine pour lesabonnés mobiles Orange; ce service leur permet d’effectuer destransferts d'argent via leur mobile vers d'autres clients Orange Moneysitués dans un premier temps en Côte d'Ivoire, au Mali et au Sénégal.

Air-Lynx expose au CCW 2016AIR-LYNX A PRÉSENTÉ au salon CCW 2016 à Amsterdam; il a étél’occasion pour la société de présenter en avant-première mondiale lesnouvelles solutions proposées dont le support de la diffusion en modeeMBMS qui optimise l’usage de la bande radio pour les communicationsde groupe, une passerelle radio d’interfonctionnement LTE-TETRA pourune transition facile entre les deux technologies et des solutions decouverture longue portée adaptée aux besoins des professionnels.

SES atteint 2,81 millions de foyers TV au NigériaOPÉRATEUR MONDIAL DE satellites, SES SA a annoncé les résultats de sapremière étude « Satellite Monitor » sur le marché nigérian, qui souligneque SES atteint 2,81 millions de foyers TV sur l’ensemble du pays, avecune couverture directe de 1,69 million de foyers TV par satellite; EricLecocq, General Manager of North, West and Central Africa chez SES, adéclaré : « Nous voulons connecter toute la population nigériane avecnos satellites à travers le développement du paysage de la télédiffusion,en collaborant avec nos partenaires locaux et en étroite coordinationavec les télédiffuseurs. »

David McCourt (le président du conseil et PDG de la société)et l’acteur Omar Miller

www.communicationsafrica.com

SES-5 travaille pour l’Afrique (Photo: ILS International Launch Services, Inc)

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The Intelsat

Globalized Network

www.intelsat.com/data-telecoms/7/

Profi tably connect the unconnected.The Intelsat Globalized Network allows you to quickly and cost-e� ectively expand into new markets and

upgrade existing networks to 4G service. Now you can deliver reliable and high-performance broadband

connectivity to anyone, anywhere in the world by incorporating high-throughput satellite technology into

your terrestrial networks.

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Communications Africa Issue 4 2016

AGENDA

8

SEPTEMBER/SEPTEMBRE8-12 IBC Amsterdam, The Netherlands www.ibc.org

13-16 VSAT Global London, UK tmt.knect365.com

20 TMT Finance Africa Lagos, Nigeria www.tmtfinance.com

20-21 Nigeria Com Lagos, Nigeria tmt.knect365.com

21-22 Carriers World London, UK www.terrapinn.com

27-28 Managed Services World Congress London, UK tmt.knect365.com

OCTOBER/OCTOBRE5-6 AITEC Banking & Mobile Money Lagos, Nigeria aitecafrica.com

18-19 Broadband World Forum London, UK tmt.knect365.com

19-20 Apps World London, UK tmt.knect365.com

31 Oct-1 Nov TV Connect MENA Dubai, UAE tmt.knect365.com

NOVEMBER/NOVEMBRE1-2 MVNOs Networking Congress London, UK tmt.knect365.com

2 DevOps World London, UK tmt.knect365.com

2-4 DISCOP Johannesburg, South Africa discopafrica.com

7-8 Critical Communications MENA Dubai, UAE tmt.knect365.com

9-10 WorldDAB General Assembly Vienna, Austria www.worlddab.org

14-18 Africa Com Cape Town, South Africa tmt.knect365.com

15-17 LTE Africa Cape Town, South Africa tmt.knect365.com

15-17 TV Connect Africa Cape Town, South Africa tmt.knect365.com

Events/Événements 2016

www.communicationsafrica.com

A FINANCE AND investment focused executive-only event, TMTFinance Africa 2016 brings together international investors,bankers and advisers, private equity professionals,governmental representatives and regulators. Held in Lagos,Nigeria, on 20 September, the event bears a comprehensivepan-African focus.TMT Finance Africa in Lagos features more than 50

speakers addressing 200 delegates. There will be sixleadership panel debates and four keynote presentations. The

event is also structured around 10 peer-to-peer round tablesessions. All are supported by five hours of networkingbreaks.The event is focused on key themes affecting strategic

decision-making in African finance and technology today.Delegates will discuss: telecoms leadership; infrastructureinvestment; mergers and acquisitions; data centres and thecloud; mobile banking; private equity; digital contentstrategies; and regulation and policy.

Issam Darwish,executive vice chairman and CEO, IHS

Executives entertain the future of finance and technology at pan-African TMT event

Issam Darwish, CEO, IHS TowersSegun Ogunsanya, CEO, Airtel NigeriaKarl Olutokun Toriola, VP, West and Central Africa, MTN GroupFunke Opeke, founder & CEO, MainOneAndile Ngcaba, founding partner & chairman, Convergence PartnersInvestmentsNina Triantis, global head of TMT, Standard BankIfeanyi Amah, group executive director, ipNX Nigeria LimitedAniko Szigetvari, global head of TMT, IFCCordel Robbin-Coker, vice president, The Carlyle GroupTed Manvitz, chief investment officer, IHS TowersIyabo Soji-Okusanya, group head of telecoms, Access BankJerome Claraz, director, JumiaPay Africa Internet GroupTunde Kehinde, co-founder & co-MD, ACE

Laurence Hainault, head of EMEA telecoms, Credit SuisseJason Njoku, founder and CEO, Iroko PartnersShola Akinlade, co-founder/CEO, PaystackChioma Viola Opara, regional sales director, FlexenclosureDipo Ogunbiyi, head, equity capital markets, FBN CapitalMohamed Darwish, interim CEO, IHS NigeriaWilliam Saad, chief operating officer, IHS TowersEghosa Omoigui, founder/managing general partner, EchoVC PartnersEyitayo Onadipe, COO, Afro TechnologiesStéphane de Vaucelles, managing partner, CadmosGerman Cufre, team leader Africa TMT, IFCOlufunso Fasetire, investment officer, IFCAyodeji Aladejebi, CEO, Dabar Objects SolutionsElizabeth Rossiello, CEO and co-founder, BitPesa

Numerous leading industry figures are set to speak at TMT Finance Africa, including:

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TELECOMMUNICATIONS AND MEDIA company Millicomhas confirmed thatits Tigobrand has reached approximately 2.7mn active users across Africa,establishing its position as a regional leader in mobile microinsurance.Tigo Insurance, delivered in partnership with mobile microinsuranceprovider BIMA, has positively disrupted the traditional insurance industryin Africa, driving financial inclusion and bringing mobile microinsurance tocustomers who otherwise would not be able to afford it - 99 per cent ofTigo’s Insurance customers in Africa live on less than US$10 per day.

“Mobile insurance is a critical component of our strategy to shape thefuture of Mobile Financial Services in Africa,” said Cynthia Gordon, chiefexecutive officer, Africa division, at Millicom. “Reaching the milestone of2.7mn active users is a testament to our dedication in bringing TheDigital Lifestyle to our customers and demonstrates how Tigo hasbecome a force for financial inclusion in Africa.”

Mobile-delivered insurance is one of Tigo’s strongest performingmobile financial service (MFS) products. In Africa, the company now hasover 30mn active MFS customers. All of these customers are on paidproducts, demonstrating that operators can create a sustainable MFSbusiness that services the low-income segment.

Communications Africa Issue 4 2016

AGENDA

9

THE GSMA, WHICH represents the interests of mobileoperators worldwide, has called for the Egyptian authoritiesand the country’s mobile industry to work closely togetherto set a roadmap for the successful introduction of 4Gservices. Egypt has been making some advances towardsestablishing licensing spectrum to support 4G, although it isnot yet clear if sufficient spectrum will be made available onterms that will encourage rapid and large-scale investmentsin 4G networks and services.“There are some critical success factors that should to beclarified before moving forward with 4G licensing in Egypt,”said John Giusti, GSMA chief regulatory officer. “The GSMA isconcerned about sufficient spectrum being made availableat fair, market-reflective prices to support full-fledged 4Grollout. A clear spectrum roadmap is necessary to allowoperators to understand how and when sufficient spectrumwill be made available. We believe that further dialoguebetween government and industry ahead of the proposedlicensing process could provide clarity on a plan to bringworld-class 4G mobile broadband to consumers andbusinesses across Egypt.”Based on the GSMA’s international experience, the totalamount of spectrum assigned to each operator for 4G needsto be in the range of 2x30MHz to 2x60MHz, across a rangeof coverage and capacity bands, with a minimumcontiguous bandwidth of 2x10MHz in each band (to enableefficient network economics). It is also essential that cost ofspectrum access enables the delivery of the long-term

social and economic benefits of mobile broadband andtakes into account the investment necessary to providerobust networks.“To ensure the lowest possible cost and best possibleexperience for consumers, national 4G services must beable to scale rapidly,” said Giusti. “This requires thatsufficient spectrum be made available now, and that plansfor future spectrum releases are clarified. Having aspectrum roadmap is critical for business and investmentplanning.”A recent Memorandum of Understanding between the GSMA,the Government of Egypt and the NationalTelecommunications Regulatory Authority (NTRA) wasagreed to promote a regulatory environment in Egypt thatstimulates long-term investment in mobile services.

The growth of the Tigo Insurance initiative indicates that there is hugepotential for MFS in Africa beyond mobile money platforms

THE AFRICAN UNION Commission (AUC), through its Infrastructureand Energy Department, and in collaboration with Kenya’s Ministryof Information, Communications & Technology, has launched theKenya Internet Exchange Point of Presence in Mombasa. Through theAfrican Internet Exchange System (AXIS) project of the African UnionCommission, Member States with internet exchange points haveincreased from eighteen to thirty two. The Commission has furtherprovided grants to six internet exchange points to be supported tobecome regional internet exchange points. The following four areasare to be supported: capacity building; the Kenya Internet ExchangePoint (KIXP) site in Mombasa; the GSM Regional Exchange (GRX);and the promotion of KIXP as a regional internet exchange.

“In the context of celebrating 50 years, the AU Heads of State andGovernment agreed to develop a Continental Agenda 2063. Theoverall objective of Agenda 2063 is to chart Africa’s developmenttrajectory over the next 50 years. One of the envisaged activities isputting in place an intra-African broad band terrestrial infrastructure,”said H E Dr Elham M A Ibrahim, AU Commissioner for Infrastructureand Energy.

“As access to information and knowledge is a prerequisite toachieving development goals set by Africa, I call upon the publicsector, private sector and civil society to partner and find effective and innovative ways to put the potential of ICT at the service of African citizens.”

Africa is currently paying overseas carriers to exchange intra-continental traffic on our behalf. This is both costly as well as aninefficient way of handling exchange of local Internet traffic.

“We are keen on enhancing local and regional connectivity to makeAfrica technologically competitive,” said Victor Kyalo, PrincipalSecretary at the Ministry of Information, Communications andTechnology of Kenya.

RESEARCH AND MARKETS haspublished ‘Worldwide DTH MarketEnd 2015’, a report tracking payTV subscribers on a quarterlybasis based on technology type -cable, digital terrestrial television(DTT), internet protocol television (IPTV) and direct-to-home (DTH) TV. The reportanalyses DTH pay TV subscribersglobally and the share of telecomoperators in the DTH space.

The distribution of DTHsubscribers is growing in all theregions except North Americawhere DTH subs has gone down.Most of the growth for DTH subsare coming from Latin Americawhere subscribers have grownfrom 14mn in 2010 to 35mn in 2015at a CAGR of 20 per cent.

Next to Latin America, the nextfastest-growing region is Asia-Pacific (APAC), at a CAGR of 17 percent followed by the Middle Eastand Africa at a CAGR of 15 per cent.Europe has grown at a CAGR of fiveper cent for 2010-15.

DTH market grows

Tigo Insurance reaches new users AU launches Kenyan internet exchange PoP

www.communicationsafrica.com

There are some critical success factors to be clarifiedbefore moving forward with 4G licensing in Egypt

GSMA calls for dialogue on Egyptian 4G spectrum

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www.liquidtelecom.com

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We can bring world-class banking to all of Africa.

We believe better, more accessible banking can help unleash Africa’s unlimited potential. It’s why we’ve built Africa’s largest �bre infrastructure and provide an award-winning satellite network, capable of making systems faster, more dependable and more secure across the continent. Because we are not just a telecoms company.

We are your technology partner.

AFRICAN.

Building Africa’s digital futurew

10:41

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THE LATEST EDITION of theEricsson Mobility Report indicatesthat the Internet of Things (IoT) isset to overtake mobile phones asthe largest category of connecteddevice by 2018.

Between 2015 and 2021, thenumber of IoT connected devicesis expected to grow 23 per centannually, of which cellular IoT isforecast to have the highestgrowth rate. Of the 28bn devicesthat will be connected by 2021,near to 16bn will be IoT devices.

Rima Qureshi, senior vicepresident & chief strategy officerat Ericsson, said, “IoT is nowaccelerating as device costs falland innovative applicationsemerge. From 2020, commercialdeployment of 5G networks willprovide additional capabilitiesthat are critical for IoT, such asnetwork slicing and the capacityto connect exponentially moredevices than is possible today.”

The number of mobilesubscriptions exceeds the

population in many countries.This is largely due to inactive

subscriptions, multiple deviceownership or optimisation of

subscriptions for different typesof calls. This means the number ofsubscribers is lower than thenumber of subscriptions. Todaythere are around five billionsubscribers compared to 7.4bn subscriptions.

Smartphone subscriptionscontinue to increase and areforecast to surpass those forbasic phones in Q3 2016. By 2021,smartphone subscriptions willalmost double from 3.4bn to 6.3bn.

The report reveals that globalmobile data traffic grew by 60 percent between Q1 2015 and Q12016, due to rising numbers ofsmartphone subscriptions andincreasing data consumption persubscriber. It also indicates that,by the end of 2021, around 90 percent of mobile data traffic will befrom smartphones. Mobilebroadband subscriptions willgrow four-fold in the Middle Eastand Africa between 2015and 2021.

Communications Africa Issue 4 2016

AGENDA

12

THE NIGERIAN COMMUNICATIONS Commission (NCC) has confirmed MTN aswinner of its latest auction for a ten-year frequency spectrum licence for the2.6GHz band, which guarantees superior performance for wireless networks,especially 4G LTE services. The NCC had earlier confirmed that MTN's bid was infull compliance with provisions of the Information Memorandum (IM) forthe exercise.Although Nigeria is one of 28 African countries that currently offer 4G/LTE

services, the rate of penetration is restricted to a few major cities. As such,MTN’s success in this auction is a big boost to its plan to deliver global mobilebroadband and LTE 4G services to over 60mn customers in Nigeria.MTN also plans to use FDD networks in addition to its existing WIMAX over

TDD networks, as this provides for greater consistency with existing 2G and 3Gdeployments. MTN Nigeria CEO Ferdi Moolman said, “After complying with all therequirements for the 2.6GHz auction and making the licence payment ofN18.96bn (US$67.05mn) to the NCC, MTN has been issued a letter of award. With the 2.6 GHz band, we expect to roll out and provide the full range of LTE services to Nigerians, empowering Nigeria with the latest mobile broadband technology.”The award of the spectrum by the NCC was further to an open, transparent

and competitive process in which all operators - local and foreign; enjoyedequal and unfettered rights of participation in line with the NCC’s desire fortransparency and ensuring a level playing field for all. The NCC has describedthis spectrum as a significant trigger for a broadband revolution that willunlock benefits such as greater coverage, access, affordability and innovation,with the customer at the centre of these gains.Mr Moolman also said, “This license acquisition further demonstrates MTN’s

abiding faith in the future of Nigeria and the resilience of the Nigerianeconomy. MTN continues to believe in Nigeria and we have expressed this beliefin the level of our investment, which currently stands at approximately US$15bnand counting. We strongly believe that there is need for significant levels ofinvestment in broadband infrastructure and services.”

MTN Nigeria commits to more broadband

TELECOM AND MEDIA company Millicom has established two new data centres inChad and Senegal, reinforcing its commitment to its business customers andanticipating rising regional demand for data centre services.

The facility in N’Djamena, Chad, is a 126-rack capacity data centre designedto service all of Tigo Chad’s hosting requirements, with a total power load ofclose to 1 MW, with the possibility of expanding to double its initial capacity. Thefacility boasts the highest security procedures through biometric access and afully automated intelligent system capable of automatically warning staff of anyimminent issues.

Cynthia Gordon, chief executive officer, Africa Division, at Millicom, said, “Ournew data centre represents a significant investment for Tigo Chad which willcontinue to improve B2B customer experience and ensure operational stability.It significantly expands our data capacity, allowing us to offer our customers inChad new and exciting business, internet and mobile services.”

In recognition of the growingrevenue opportunity in Senegal,Millicom has also confirmed plans todevelop a similar facility there.Following a recent meeting with theSenegalese Prime Minister, HE MrMahammed Boun Abdallah Dionne, theconstruction of the new data centre willtake place in Diamniadio, in the Dakarregion of Senegal.

By offering business customers inSenegal a full range of secure hostingsolutions, Millicom is also supportingthe government led Plan SenegalEmergent (PSE), designed to positionthe country as a leaderin its subregion.

Billions of connected devices projected over five years

Millicom opens data centres in Chad and Senegal

www.communicationsafrica.com

Diego Camberos, Tigo SenegalCEO, Senegal Prime Minister HEMahammed Boun Abdallah Dionne,Cynthia Gordon, Africa DivisionCEO at Millicom, and Pape NdiayeKa, Millicom’s head of regulationand governmental relations

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Page 13: Afrique Africa

A NEW ONLINE tool has been launched bythe GSMA to measure the ability ofcountries to connect offline citizens to themobile internet. The GSMA MobileConnectivity Index measures each countryon the four key enablers for driving mobileinternet adoption: infrastructure;affordability; consumer readiness; andcontent. The tool aggregates data frommultiple sources and is designed tosupport the efforts of the mobile industryand the wider international community todeliver on the ambition of universal accessto the internet.

“Already more than three billion peopleworldwide are accessing the internet viamobile, but this still leaves more than fourbillion people offline and excluded from thepowerful opportunities for social andeconomic development that the mobileinternet enables,” said Mats Granryd,director general of the GSMA. “Mobile isthe primary enabler of connectivity indeveloping world markets where the highcost of deploying fixed-line networksmeans that internet penetration is low.”

He added, “Connectivity to the mobileinternet is also an important foundationupon which the UN SustainableDevelopment Goals (SDGs) depend fortheir delivery, providing a platform forreducing poverty and improving healthcare,education, commerce, information sharing,employment and innovation.

“The launch of the GSMA’s MobileConnectivity Index will provide valuableinsights that will inform projects designedto support the ambition of universal accessto the internet”

According to GSMA Intelligence, therewere approximately 3.2bn peopleaccessing the mobile internet at the end of2015, representing about 44 per cent of theglobal population. Among these users,about a third were accessing the internetusing 2G networks and two-thirds wereusing mobile broadband (3G/4G).

This leaves approximately 4.16bnpeople, about 56 per cent of the globalpopulation, still not on the mobile internet.Among this segment, 2.5bn people (34 percent of the global population) live withinthe footprint of a mobile broadbandnetwork but do not access services, whileapproximately 1.6bn (22 per cent) liveoutside of a mobile broadband networkfootprint.

The GSMA Mobile Connectivity Index isan analytical tool that measures theperformance of 134 countries, representing more than 95 per cent of theworld’s population.

Communications Africa Issue 4 2016

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A SOFTWARE TOOLKIT from Medic Mobile isnot only improving Africans’ access tohealthcare, in the remotest parts of Africa,but also the quality of that healthcare. Themobile and web tools work on the simplest ofmobile technologies - a basic cell phone -enabling health workers to registerpregnancies, track disease outbreaks, keepstock of medicines, and communicate aboutemergencies and with patients.

An American non-profit, Medic Mobile ismade possible via a mobile networkvirtualised by VMware, a specialist in cloudinfrastructure and business mobility.Currently, more than 9,000 healthcareworkers, serving more than five millionpeople in 23 countries are using MedicMobile tools with tangible results.

The results pertaining to maternal andinfant health provide an especially goodillustration of the successful use of mobility.In Uganda, for example, infant mortality ratesare falling year after year since theimplementation of the technology. This islargely due to the ability of community healthworkers to now register pregnancies via asimple text message to the Medic Mobilesystem, containing the patient’s name,estimated due date, and risk factors. The

system automatically creates a patient ID andsends automated reminders to patient andhealth worker regarding scheduled antenatalappointments. If a patient misses anappointment the system will alert the heathworker to follow up with the patient.

The Medic Mobile solution is Linux-basedand runs on VMware Player. It allows thehealthcare workers to collect and transmitpatient information wirelessly to the centralclinic using basic cell phones. The result dramatically reduces travel time andcosts while improving the quality ofhealthcare delivery.

A PARTNERSHIP BETWEEN video creation andmanagement solutions supplier Sonic Foundry, Incand the University of the Free State (UFS) hasrevolutionised academic video delivery tobandwidth-challenged areas in South Africa.

The university’s IDEAS Lab in the open anddistance learning campus, which is in the UFS SouthCampus, (Previously, ICT Innovation in SchoolEducation Department (ICTISE)) have been usingSonic Foundry’s Mediasite platform for the past fiveyears to provide video instruction to Free StateDepartment of Education learners and teachers at83 rural high schools in the region. More than54,000 learners and 3,000 teachers participate inthe instruction on a weekly basis.

The university’s IDEAS Lab uses a privateMediasite network that includes Mediasite VideoPlatform at the end-point schools to deliver fivehours of daily video lectures from highly-qualifiedteachers from around the Free State province.Videos are created in the central IDEAS Lab studiousing Mediasite, and then automatically distributedto the remote Mediasite end-points via a robustMPLS VSAT content delivery network.

“Often rural areas present unique bandwidthchallenges, either from a cost or infrastructurelimitation, or both. We have architected Mediasitenot just for online environments, but for distributedvideo deployments as well. Mediasite has the

unique ability to put the content in front of theright audience using network optimisation forviewing in local schools, while keeping it centrallymanaged,” said Gary Weis, chief executive officer,Sonic Foundry.

The distributed content maintains the benefitsof a centrally-managed, secure and automatedMediasite deployment, including powerful analyticsthat measure student and school success.

“We can see what videos schools are viewingand judge that against how much the school isimproving at the end of the day. Although we take aholistic educational approach, we can definitely seea direct correlation between Mediasite andsuccess. The more content a school views, thelonger they view it and the more they repeatwatching the lessons, the better learning resultsthey have at the end of the term and the end of theyear,” said Edward Musgrave, IT & AV manager,IDEAS Lab, University of the Free State.

Since the program began in 2011, most school siteshave shown improvement in pass rates, with someschools jumping from 17 per cent to over 96 per cent.

Trusted by 1,400 colleges and universitiesglobally, the patented Mediasite webcasting andvideo content management system quickly andcost-effectively automates the capture,management, delivery and search of live and on-demand videos and rich media.

GSMA measures mobile internet

www.communicationsafrica.com

SA university accelerates video delivery to remote campuses

Using VMware technologies, Medic Mobile hasdeveloped a software kit to be used in almost anykind of environment

Improving healthcare access and quality with VMware

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GEMALTO A REMPORTÉ un appel d’offres internationalémis par la CENI, la Commission électorale nationaleindépendante de la République démocratique du Congo(RDC). Dans le cadre de la modernisation du registreélectoral national, quelque 22 000 kits portablesd’enregistrement biométrique des électeurs seront livrés.Les stations mobiles d’enrôlement Coesys de Gemaltopermettront aux 18 000 centres d’inscription de saisirrapidement portraits numériques, empreintes digitales etsignature des citoyens, puis d’émettre instantanément descartes d’électeurs personnalisées en vue des prochainesélections nationales. Gemalto formera également lesinstructeurs de la CENI et assurera maintenance etassistance tout au long du projet d’inscription desélecteurs, l’un des plus importants à ce jour.

Les solutions d’enrôlement Coesys de Gemalto sontintégrées dans une valise renforcée pouvant facilement

être déployées partout dans le pays. La CENI utilisera cesstations mobiles d’enrôlement pour assurer la saisie fiableet de qualité des données personnelles et biométriquesdes citoyens. Ce processus permettra à la fois d’ajouterles nouveaux électeurs éligibles au registre électoral, denettoyer et mettre à jour les dossiers existants avant leséchéances électorales. L’utilisation de donnéesbiométriques irréfutables permettra en particulier dedétecter et éliminer les doublons. La CENI est responsablede la gestion et du fonctionnement de la totalité duprocessus d’enregistrement, ainsi que de la mise à jour duregistre électoral.

« Nous recherchions un partenaire de confiance pourrendre possible cet ambitieux programme, qui devraitpermettre d’enregistrer jusqu’à 45 millions d’électeurs »,explique Corneille Nangaa, Président de la CENI. « Avecune solide expérience dans les projets d’enrôlement et deregistres électoraux en Afrique et ailleurs, Gemalto nousfournit une solution technique adaptée et la capacité deréagir rapidement à nos exigences. »

« Notre solution d’enregistrement sécurisée permettraà la CENI d’établir un registre électoral fiable et reconnucomme tel, fondé sur des données biométriquesincontestables, et offre toute la flexibilité nécessaire à lamise en place de bureaux d’inscription des électeurs surtout le territoire », a déclaré Frédéric Trojani,Vice-Président Exécutif, Programmes Gouvernementauxchez Gemalto.

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LA FIBRE OPTIQUE jusquechez le client, FTTH ou ''FiberTo The Home'', de MarocTelecom est disponible dansl'ensemble des grandes villesdu Maroc. Après une phased’expérimentation concluanteau niveau de quartiers pilotesà Casablanca et Rabat, MarocTelecom fournit désormais leservice dans l’ensemble desgrandes villes du Royaume. Lafibre de Maroc Telecom estinstallée jusqu’à l’intérieur dudomicile ou du lieu de travaildes clients pour leur apporterles meilleurs débits. La fibreoptique permet égalementl’utilisation de nouvellesapplications pour les clientsparticuliers et entreprises,telles que la télévision enhaute définition (HD), le multi-écrans avec un usagesimultané du réseau sanscontrainte liée au partage desdébits, la visioconférence, letélétravail, etc.

L'UIT ET LE Gouvernement de la Tunisie ont signé l'accord de payshôte officialisant les dispositions prises pour l'Assemblée mondialede normalisation des télécommunications de 2016 (AMNT16),conférence majeure de l'UIT organisée tous les quatre ans pour définirles orientations stratégiques et la structure du Secteur de lanormalisation des télécommunications de l'UIT (UITT).

Cet accord a été signé par le Secrétaire général de l'Union, HoulinZhao, et le Ministre des technologies de communication et de l'économienumérique de la Tunisie, M. Noomane Fehri, lors d'une cérémonieorganisée à l'occasion de la session de 2016 du Conseil de l'UIT.

L'AMNT16 se tiendra du 25 octobre au 3 novembre à YasmineHammamet et sera précédée, le 24 octobre, du Colloque mondial surla normalisation. Lors de l'Assemblée, les Membres du Secteur de lanormalisation des télécommunications pourront veiller à ce que lesactivités de normalisation menées à l'UIT continuent d'appuyer lapoursuite de l'édification de la société de l'information évoluée àl'horizon 2020.

L'AMNT16 définira la stratégie mise en oeuvre par l'UIT dans ledomaine de la normalisation, afin d'appuyer le développement del'infrastructure des TIC, élément indispensable à la réussite del'innovation dans des domaines comme les aspects nonradioélectriques des IMT2020 (5G), l'Internet des objets (IoT) et lesvilles intelligentes et durables. Elle aura notamment pour tâche derevoir les mécanismes de collaboration entre l'Union et d'autresorganismes de normalisation, les PME et les communautés OpenSource, ainsi que les nombreux secteurs dits "verticaux", pourlesquels les TIC sont indispensables.

"L'AMNT16 qui aura lieu à la fin de cette année en Tunisiedéfinira les réseaux qui prendront en charge lestélécommunications, les TIC et les services de demain", a déclaré leSecrétaire général de l'UIT, Houlin Zhao.

La signature du contrat d’un projet d’enregistrementdes plus importants à ce jour

La Tunisie accueillera une conférence internationale

TILLMAN GREEN, LLC et Global Tower Solutions (GTS) ont annoncé laformation de Tillman GTS, une coentreprise mondiale qui redéfinira lamanière dont l’énergie est consommée par l’industrie des tours detélécommunications.

La nouvelle entreprise rassemble l’expérience de Tillman dans laconstruction des infrastructures de télécommunications dans lesmarchés émergents et les marchés développés, et l’expérience de GTSavec les sources d’énergie renouvelable.

Tillman GTS prévoit investir 500 millions de dollars au cours des troisprochaines années en fournissant des capitaux au marché des tours detélécommunications mobiles. Ses efforts porteront sur le marchéconcurrentiel du diesel en tirant parti de ses sources d’énergierenouvelable et ses solutions de batteries de stockage.

« Nous sommes ravis d’annoncer ce partenariat avec GTS. TillmanGreen est convaincue que l’énergie renouvelable est une importanteressource qui peut profiter aux entreprises et aux particuliers à travers lemonde. GTS a fait ses preuves dans l’identification et l’exécution desolutions solaires pour les entreprises de tours de télécommunicationset nous avons l’intention de construire une plateforme d’énergierenouvelable ensemble », a déclaré Sanjiv Ahuja, président du conseild’administration de Tillman Green.

« Les gouvernements, les propriétaires de tours detélécommunications et leurs clients s’unissent pour exiger unealternative d’énergie verte au diesel comme source d’énergie pour lestours de télécommunications hors réseau ou sur un mauvais réseau.Notre solution solaire et de batterie est une solution énergétique fiable,économique et durable pour l’industrie. Nous croyons que le partenariatavec Tillman Green nous permettra de déployer nos solutions dans lemarché de la téléphonie mobile des pays en développement et des paysdéveloppés, et d’autres secteurs qui peuvent profiter de notre expertise», a commenté Robert Suss, Directeur général de Global Tower Solutions.

FTTH à Maroc TelecomCongo choisit une solution biométrique mobile de Gemalto

Tillman et GTS investiront en infrastructure

www.communicationsafrica.com

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Communications Africa Issue 4 2016

QUOTES

15www.communicationsafrica.com

“Putting the right tools andtechnologies in front of users enablesthem to better respond to the

changing content consumption habits oftheir respective audiences.”

- Ben Davenportdirector of marketing Dalet

“The insatiable demand for data, drivenby increasing amounts of smartdevices and endless apps, has

transformed the mobile world and madecontinuous connectivity more crucial thanever before.”

- Arif Rezachief executive officer WorldSIM

“Africa is the world’s second fastesteconomic growth region, and it iscommon knowledge that connectivity

is crucial to its continued growth.”

- Kenneth Munyicountry manager, KenyaiWayAfrica

“Enterprises of all sizes must educatethemselves on the security threatsthey face and invest in solid measures

to protect their networks and corporatedata.”

- Rick Rogersarea manager for East and West Africa Check Point Software Technologies

“With the advent of Big Data, Internetof Things and cloud-based businessapplications and the increasing need

for companies to use high-speedconnectivity, the requirement for high-

speed internet access is growing acrossbusinesses of all sizes and in all sectors.”

- Iain Stevensonchief executive officer Comsol

“Enhancing education and training inthe field of ICT is critical in enablingcountries to establish and develop

national e-strategies for sustainabledevelopment.”

- Brahima Sanoudirector, telecommunication developmentbureau International Telecommunication Union (ITU)

“If the cloud has taught us anything, itis that the customer wants flexibilityfrom their partner relationships as well

as their software and solutions.”

- Dan Connollysenior vice president and general managerWestcon-Comstor Cloud Solutions Practice

“By providing OTT localised content,operators can incentivise consumersto purchase smartphones, and in-turn

increase smartphone penetration on theirnetworks.”

- Mak Rahnamasenior analyst Pyramid Research

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ABS celebrates the successful launch of ABS-2A, one year after the launch of ABS-3A, andthe promise of optimised connections across Africa and Asia

A strategically significantsatellite launch

SATELLITE ABS-2A

ABS IS ONE of the fastest growing global satellite operators inthe world. ABS offers a complete range of tailored solutionsincluding broadcasting, data and telecommunicationservices to broadcasters, service providers, enterprises and

government organisations.ABS recently successfully launched ABS-2A aboard a SpaceX Falcon

9 full thrust rocket from Cape Canaveral, Florida, in the USA. The satellitelifted off as part of a dual launch, with a second deployment following ahalf-hour after lift off.The ABS-2A satellite is the second of the pair of the innovated all-

electric propulsion satellites, manufactured by Boeing Satellite SystemsInternational. It is equipped with an all Ku-band payload of 48 highperformance transponders connecting Africa, MENA, Russia, South Asiaand South East Asia regions. ABS-2A will be co-located with ABS-2 andwill deliver enhanced broadcast and data services from 75°E.

A global fleetBefore the launch of ABS-2A, ABS already operated a fleet of satellites,comprising: ABS-2, ABS-3, ABS-3A ABS-4/Mobisat-1, ABS-6, and ABS-7.The satellite fleet covers over 80 per cent of the world’s populationacross the Americas, Africa, Asia Pacific, Europe, the Middle East, CISand Russia.A new satellite, ABS-8, is under procurement for future deployment.

A growing businessTom Choi, CEO of ABS, “The launch of ABS-2A represents a significantmilestone for ABS. Today we launched the third of our three satellitebuild strategy which completes a US$700mn capex programme. ABS-2, ABS-3A and ABS-2A are extremely capable satellites which havebeen optimised for CATV and DTH services.“Satellites are unmatched by any other forms of technology for

video distribution and it has been ABS’s intention to strategicallybuild satellites that have been designed for this purpose. ABS’s videobusiness has grown from 10 per cent of our business in 2012 to 45 percent today. With the launch of ABS-2A, the second satellite to ourpremium DTH neighbourhood at 75°E, we will be offering ourcustomers expansion capacity and in-orbit redundancy for theirgrowing DTH businesses.“We would like to thank our technology partners Boeing and

SpaceX for making today’s achievement possible and we also thankthe US EXIM bank for believing in our vision and providing financingfor all of our satellites.”

All-electricBoeing gained a contract to build ABS-2A, a 702SP (small platform)

satellite, after building the world’s first all-electric propulsion satellite forABS in 2015 - the ABS-3A spacecraft.The ABS-3A has been operational since an on-orbit handover last August- at which point it expanded ABS’ communications services in theAmericas, Europe, the Middle East and Africa.The ABS-3A spacecraft’s all-electric xenon-ion propulsion system

contains a sufficient quantity of the inert, non-hazardous element xenonto extend the satellite’s operations beyond the expected spacecraftdesign life of 15 years. Boeing says that the spacecraft’s technology isbased on 210,000 hours of ion propulsion flight experience and is 10times more efficient than liquid-fuelled rockets. Four 25-cm (9.8-in)thrusters using xenon as a propellant allow the 702SP satellite tomaintain station-keeping while using only 5 kg (11 lb) of fuel per year.“Boeing is proud to have ABS as one of our first customers to choose

the 702SP design, the world’s first all-electric propulsion satellite,” saidMark Spiwak, president of Boeing Satellite Systems International.“Electric propulsion is more efficient and helps lower the mass of a

satellite allowing for larger, high-power payload capabilities.”�

The ABS-2A satellite at launch in June 2016

“Satellites are unmatched by any otherforms of technology for video distributionand it has been ABS’s intention to strategicallybuild satellites that have been designed forthis purpose.” - Tom Choi, CEO, ABS

Communications Africa Issue 4 201616 www.communicationsafrica.com

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Autour de la croissance en des opportunités dans la connectivité et du développementdans la Vidéo

Les priorités stratégiqueset les objectifs financiers

SATELLITEMarché

CES DERNIERS MOIS, les activitéstraditionnelles dans le secteur desServices fixes par Satellite sontentrées dans une phase de

ralentissement causée par une quasi-stabilité de la demande dans les marchésmatures (Europe) et une conjonctureéconomique dégradée dans des zonescomme la Russie ou l’Amérique latine,seulement partiellement compensée par unecroissance plus robuste en Afriquesubsaharienne, au Moyen-Orient et Afriquedu nord et en Asie. La concurrence continuede s’accentuer dans les Services de Donnéesoù nous anticipons la poursuite de lapression les prix.Dans ce contexte, Eutelsat a procédé à un

réexamen approfondi de ses prioritésstratégiques et de ses objectifs financiers.

Le cash-flow, et les investissementsLa priorité du Groupe sera, dans un premiertemps, de maximiser la génération de cash-flow libre de ses activités existantes afin depoursuivre son désendettement compte tenude son engagement de maintenir une note decrédit de qualité Investissement, tout enversant un dividende stable ou en croissanceet en finançant des investissements cibléspréparant un retour à la croissance.Des économies en matière

d’investissement seront réalisées sansimpacter le plan de déploiement actuel et lechiffre d’affaires futur qui en résulte. Ceséconomies seront permises par la mise enplace d’une approche de conception par lescoûts, un accent mis, le cas échéant, sur lesopportunités de partenariat ou de«condosats» ainsi que sur les charges utileshébergées, tout en en capitalisant sur lesgains d’efficacité de l’industrie. Lesinvestissements dans les infrastructures ausol feront l’objet d’un contrôle rigoureux.

Les applications vidéo et les services dedonnéesEutelsat continuera de prendre enconsidération les opportunités de rationaliserson portefeuille d’actifs, dans la continuité de lacession d’Alterna’TV en avril 2016, ainsi que lesopportunités de partenariats pour certains deses projets dans l’Internet Haut Débit à l’imagede ViaSat en Europe et Inframed en Afrique.

L’organisation d’Eutelsat est réalignéeautour des cinq lignes d’activité suivantes :métiers de base (Vidéo, Services de Données,Services aux gouvernements) et Connectivité(Haut Débit Fixe et Connectivité Mobile). Desmesures seront prises pour poursuivre lerenforcement des forces de vente et lesindicateurs sur la base desquels le personnelclé sera évalué seront alignés sur les objectifsde génération de cash-flow. La demande dansles Applications Vidéo est attendue en faiblecroissance dans les cinq prochaines années.D’une part, les marchés émergents, enparticulier le Moyen-Orient et l’Afrique, oùEutelsat bénéficie de pôles audiovisuels deréférence devraient poursuivre leur croissancegrâce notamment à une augmentation dunombre de chaînes. La demande globale envolume pour les Services de Données vacontinuer à croître compte tenu de besoins deconnectivité accrus. Toutefois,l’environnement dans cette Application resteradifficile, avec l’arrivée de nouvellestechnologies, en particulier des systèmes HTSde forte capacité qui viendront s’ajouter à unmarché d’ores et déjà en situation desurcapacité et se traduiront par une pressionaccrue sur les prix.Les Services aux gouvernements sera

impacté par l’arrivée de capacité HTS, avectoutefois un rythme de migration plus lent quedans les Services de Données. En revanche,des opportunités de développement existentdans d’autres régions comme par exemplel’Europe, l’Asie, le Moyen-Orient et l’Afrique duNord ainsi que pour des applications civiles.

La vidéo, et l’Internet Haut DébitLa Vidéo par satellite va continuer de croître,

avec, à long terme une distribution Vidéo quis’effectuera pour l’essentiel par deux canaux: le satellite d’une part, et la Télévision sur IPd’autre part.De nouvelles sources de demande seront

générées par l’externalisation de certainsservices par les télédiffuseurs. Dans cecontexte, une intégration plus forte avecl’écosystème IP en s’appuyant sur lestechnologies existantes permettra au satellited’améliorer l’expérience du téléspectateur,d’accroître sa fidélisation et de générer desservices supplémentaires pour lestélédiffuseurs, les opérateurs de télévisionpayante et les annonceurs.Le marché potentiel pour l’Internet Haut

Débit par satellite est significatif. Il est en effetsoutenu par le faible niveau de déploiementdes infrastructures Haut Débit dans lesmarchés émergents et dans certains paysdéveloppés ainsi que par la compétitivité-coûtdu satellite par rapport aux infrastructuresterrestres dans les zones à faible densité. Leprincipal défi pour l’industrie du satellite serad’être en mesure de délivrer une qualitécomparable à la fibre à un prix similaire. Cetobjectif sera atteint au début de la prochainedécennie avec l’arrivée de satellites « VHTS »(satellites de très forte capacité).Dans le même temps, Eutelsat se

préparera à l’avènement d’un marché demasse pour cette application en déployantdifférents modèles commerciaux sur sacapacité existante ou commandée (KA-SAT,projets en Russie et en Afrique) et entravaillant avec des partenaires industrielspour réduire le coût des terminaux afin dedéterminer le niveau adaptéd’investissement à partir de 2018. �

Eutelsat continuera de prendre enconsidération les opportunités industriels

Communications Africa Issue 4 2016 17www.communicationsafrica.com

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How the European Space Agency extends is technological reach to benefit the continent'sbusinesses and communities

A European sourcefor African satcom services

SATELLITE Distribution

ACROSS THE MPUMALANGA Province of South Africa, wheresome communities can be as much as 100km from thenearest major towns or cities and have no fixed-line ortraditional wireless communications, rural primary schools

are set to use satcoms in the delivery of eLearning on a regular basisfollowing the success of a trial, which began in July 2015.Delivered by the European Space Agency (ESA), the pilot project

beamed eLearning lessons via satellite to12 schools equipped with VSATterminals, with some 6,500 students in Mpumalanga Provincebenefitting from the installation. With the recommendation now made bythe country’s Minister of Education of Mpumalanga, Mrs MakgaboReginah Mhaule, to expand on the pilot scheme once it ends in Q2 2017,seven more schools will soon take delivery of satellite terminals, solarpanels, laptops, tablets, projectors and screens and loudspeakers,taking to 19 the number of primary schools connected. This will alsomean primary schools in the entire Ximhungwe district of MpumalangaProvince are covered. The whole eLearning bundle provides Internetconnectivity and access to eLearning for teachers and students, mediacontent and other online monitoring tools and information. It isunderstood that South Africa’s Department of Education has made acommitment to pay for the service at least until mid-2020.

A sustainable projectSupervising the installation of the equipment, as well the provision of‘raw material’ for the online courses, is SA’s Singita CommunityDevelopment foundation, which is working in collaboration with theDepartment of Education. As part of their remit they have taken on thementoring and training of 200 teachers in the effective use of the system. According to ESA’s Davide Tomassini, the easy-to-use system relies

on each school to look after it but with this happening without muchtrouble it appears to be a sustainable project that “stands out as one ofonly a few among many distance education projects, that really seems tobe taking off”. Behind the project is ESA and its telecommunications programme,

which seeks to enhance the competitiveness of European industry bypromoting the use of satellites in such functions as: aviation services,broadcasting, multimedia and mobile communications, education, data

relay, search and rescue and wildlife conservation. ESA is workingtogether with Openet Technologies in partnership with Luxembourg’ssatellite broadband operator SESTechcom Services to close the digitaldivide for the unconnected. Speaking of these new Sway4edu2,(Satellite Way for Education), services, ESA’s Amnon Ginati said theservices had been developed within ESA’s ARTES (Advanced Research inTelecommunications Systems) applications programme and can beused in a variety of ways. In the mornings they can support teachers andstudents, in the afternoons to promote new teaching methods, and inthe evenings to provide educational media and entertainment in thelocal language for the whole community. If the service were rolled outnationally, it could potentially provide connectivity for some 3,000 ruralprimary schools.Sway4edu2 also began educational pilots in rural regions of the

Democratic Republic of Congo in the second half of 2015.

Environmental awarenessIn addition to the educational value of the system, it is also a valuabletool for raising environmental awareness among rural communities,according to Pam Richardson, Singita wildlife and game reserveorganisation’s community development director.She said, “One of the eLearning courses will assist teachers and,

thereby, their students to foster awareness of the importance ofpreserving the local wildlife heritage, and of adopting a moresustainable approach to their own daily living. Game reserves acrossAfrica are at risk and need the close collaboration of local communitiesto keep them safe. This course is seen as an important tool in achievingthis.”Today, Singita operates over half a million acres of pristine land in

Africa and responsible for successful community development projects,making a tangible difference in the lives of the people living and workingin and around its 12 lodges and camps, each a unique experience in itsown right, in five regions across three countries in Africa. Being involvedin the ESA project could have far-reaching benefits for Singita’s wildlifeconservation efforts in the long-run. �

Tim Guest

ESA’s ARTES programme offers extensive applications research

Communications Africa Issue 4 201618 www.communicationsafrica.com

Sway4edu2 delivers satellite services to rural schools

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Communications Africa Issue 4 2016 19www.communicationsafrica.com

Ongoing conversations and issues that are presently being raised within themediation community

Usage managementand use cases

BILLING MEDIATION IS not easilyaddressed, at least in an organisedway. However, it is an area ofoperational management that

prompts a number of responses. As productmanager for billing mediation atDigitalRoute, I have gained insights fromongoing conversations and issues that areraised within the mediation community.

The function of mediationI think the telco/BSS market is not fullyversed in the importance of usagemanagement. Those who have an old, legacy-based view of what to expect from mediationapplications are seriously at risk ofoverlooking important opportunities. Formany, this is already the reality.The issue here isn’t really just the value of

usage management itself, which is just onefunctional extension among many possiblealbeit arguably the most impactful one at thepresent time. It’s that those of us who work inand with mediation need to expand the frameof our conversation but are not doing soquickly enough. I feel strongly that we can’tdo that by hiding behind either oldterminology or old functionality.

I know from first hand experience that themediation and telco markets ten years agobear little resemblance to the market todayand nor should the products within it. usagemanagement is one, if an important, part ofthe change. I think we need to put this, andother terms, on an equal footing withmediation itself.We (and I include DigitalRoute in this)

talk a lot about ‘use cases’: individualfunctional solutions to solve specific,individual business problems. Personally, Idon’t like the term because I think itminimises the perception of what mediation(or, for that matter, any other application) isand does. In the world as I see it, success is

dependent upon a broader view and usecases offer only a narrow way to approachthe conversation. To me, mediation is acentral component or hub that tackles thedemands of enterprise data integration andmanagement. If we always keep in mind thismore all-encompassing definition thenwe will access more opportunities toleverage the technology and spend lesstime being lost in the weeds, with theinevitable limited benefits that follow.

Responsive processesIn BSS, the phrase that ‘launched a thousandships’ (at least back in the late 90s) is ‘real-time’. Real-Time has been a core part of theconversation ever since, but it’s stillshrouded in interpretation rather than clarityin many senses. What is real-time? What itdoes it mean in the context of applications?For instance, some say real-time is hard to

design and expensive to run. But I could justas well argue that batch-systems are moreexpensive as they are idle for long periods oftime and then burst with high loads of datathat needs to be processed quickly. Also, youhave to factor in transaction safety to batch-mode, and trust me, that is a real pain todesign and handle! I know. I’ve worked on it.My point is, there isn’t an easy answer; everyapproach presents different challenges butall present challenges nonetheless.It is true that real-time processing requires

extremely responsive systems with lowlatency and a high level of parallelism thatmust always be up and running. This setsnew requirements on both design andhardware. Batch, legacy systems areincapable of addressing these so somethinghas to give as the industry and servicesprogress. And that’s what the reader reallyneeds to worry about; what his IT is capableof delivering to support his commercialgoals. To that extent, the underlyingcomplexity of system design is our problem;not yours.

Acting, not measuringAnother term, ‘acting’, is or at any rate shouldbe the next keyword in enterprise dataintegration and management. Since itsinception, mediation has essentially beenabout measurement but in my view, it isn’tjust this task that’s important any more.While measuring, in batch, real time or bothremains a core requirement, it’s what you dowith the measurements that’s importanttoday. It’s predictive and proactive actionsthat are likely to be the biggest weaponmediation can deliver to telco fighting formarket share on today’s commercialbattleground. �

Danniel Elmbear, product manager,DigitalRoute

Mediation is a critical factor inmanaging the enterprise data market(IMAGE: olly)

BILLINGMediation

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How wireless backhaul technologies and other solutions offered by companies such asCBNL enable operators to work efficiently in increasingly data-driven markets

A new wave inwireless communication

DATA Backhaul

IN INCREASINGLY DATA-DRIVEN markets,operators look for technologies thatprovide high capacity and superiorefficiency. They value solutions that

improve network spectral efficiency, whilstdelivering significant ownership savings overexisting or alternative technologies.Operators can learn from enterprises such

as CBNL how wireless backhaul technologiesin particular can support their drive towardscost-efficiencies. They look to seniorprofessionals such as Dr John Naylon, chieftechnology officer (CTO) at CBNL, on suchsolutions as small cell backhaul architecturesand - in particular - the company’s VectaStarportfolio.Deployed in over 45 countries, VectaStar is a

proven solution - utilised for backhaul, smallcell backhaul, enterprise access and Internetservice provider (ISP) network applications.Offering 600Mb/s per link, up to 20km rangeand total cost of ownership (TCO) savings of upto 50 per cent, VectaStar represents apersuasive business case for operatorsseeking to improve capacity and profitability. Itis a versatile platform, and arguments forpurchasing range include not only cost andcapacity but also scalability and spectralefficiency. It is possible, for example, to gainspectral efficiency improvements of at least 40per cent, when compared to point-to-point,through sector aggregation. It is possible for asingle installation team to connect new sitesquickly, with no need for additional spectrum,and to significantly reduce network powerconsumption and environmental impact.

Backhaul for next-gen connectionsDr Naylon recently discussed withCommunications Africa/Afrique the steps

taken by CBNL to advance networktechnologies for the next generation ofdeployments around the world, includingAfrica’s emerging LTE networks, where dataconsumption requires increasinglysophisticated and agile network management.Dr Naylon highlighted CBNL’s millimetre

wave licensed point to multipoint (PMP)solution, introduced in April 2016 - a 39GHzVectaStar variant that anticipates the scarcityof spectrum resource by offering a moreefficient route to transform last milethroughput to multiple Gigabits per second(Gbps). He cited research by analysts at RealWireless, which indicated that a typical ISP,building out a network to supply carrier-gradeconnectivity to enterprises, can utilise PMPmicrowave and sub-6GHz to break even morequickly than comparable point-to-point (PTP)

deployments, potentially enabling connectionswith 67 per cent more customers and up to 1.8xhigher returns on investment (ROI). He spokealso of his own research, which indicates that“efficiency will become more critical asnetworks evolve”, as costs rise along withexponential increases in data traffic. He seescritical junctures for operators in bothspectrum management and the equipmentdeployed - and hence stresses the criticalimpact of virtualisation, of virtual networks thatcan gain more functionality from existingphysical assets, which often will have alreadybeen paid for through previous operational ROI.There is real-world evidence that

virtualisation does indeed offer real promise.Virtual architectures already create valuablenew revenue streams in established andemerging technology markets. Perhaps mostnotably, South Africa offers numerousexamples of how organisations have becomemore efficient and profitable during thisdecade - with solutions from enterprises suchas VMWare, HP, IBM, Juniper and Oracle,channelled through vendors such as WestconAfrica. Dr Naylon sees the future for Africanoperators extending virtualised scenarios intonew LTE deployments, to complement existingfixed broadband services, supported byincreasingly agile backhaul solutionssupporting strategies geared towards superiorcost-efficiency, capacity and reach. In thissense, technologies like PMP microwaveincorporate virtualisation techniques to enablemultiple service provision from existingoperational equipment and services.Dr Naylon said, “Operators are waking up to

the potential of virtualisation to optimisebusiness models and provide a morecompetitive edge in the market.”�

Dr John Naylon, CTO at CBNL

Communications Africa Issue 4 201620 www.communicationsafrica.com

TELCO SYSTEMS, WHICH provides CE 2.0, MPLS, IP and SDN &NFV solutions, has deployed a new 10GE high capacity carrierEthernet network for the Kenya Education Network (KENET),to supporting the communication needs of education andresearch institutions in the country. KENET is designated asthe National Research and Education Network (NREN) of Kenyaand provides Internet bandwidth services to memberinstitution campuses.The new carrier Ethernet network built by Telco Systems forKENET initially provides Internet access and data center

interconnectivity to all the universities and researchinstitutes in Kenya. KENET’s new network could eventually beextended to provide connectivity to other educationalinstitutions, including the primary and secondary schools inthe country.Professor Meoli Kashorda, executive director of KENET, said,“We are confident that Telco Systems and its technology willsupport our growth plans and contribute to helping us fulfillour mission of providing high quality communications servicesto all the educational institutions in our country.”

Professor Meoli Kashorda,executive director, KENET

KENET gains 10GE high capacity carrier Ethernet network

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Autour de l’ambition de Tigo Sénégal de faire découvrir et vivre le digital lifestyle auxpopulations et entreprises du Sénégal

La construction d’undatacenter à Diamniadio

DATAInfrastructure

DEPUIS 2012, TIGO SÉNÉGAL, filiale du groupe Millicom, ainvesti massivement dans la modernisation et l’expansionde son infrastructure afin de devenir un acteurincontournable au Sénégal dans les télécommunications,

l’accès à Internet et les services mobiles innovants.

La promesse du digital lifestyleTigo est la marque commerciale de Sentel SA qui est une filiale dugroupe Millicom International Cellular (MIC) exploitée au Sénégal depuis2005. Tigo est aujourd’hui le deuxième opérateur de téléphonie mobileau Sénégal, avec 23% de part de marché, et 3 400 000 clients.Depuis le lancement de sa 3G+, Tigo Sénégal s’est donné pour

ambition de faire découvrir et vivre le digital lifestyle aux populations etentreprises du Sénégal. Cette promesse se concrétise d’une part par lesoffres innovantes et accessibles que l’opérateur lance sur le marché,mais surtout s’inscrit dans une démarche d’entreprise citoyenne quisouhaite mettre le numérique au service des communautés et dudéveloppement économique du pays.La stratégie de Tigo et du groupe Millicom passe par le déploiement

de technologies innovantes qui permettront de fournir les servicesnumériques de dernières générations aux populations vivant au Sénégalet aux entreprises établies dans le pays: services en ligne, servicesfinanciers, vidéo à la demande, accès Internet à très haut débit, accèsinternet dédié pour les entreprises, etc.Cette stratégie ambitieuse s’inscrit parfaitement dans le cadre du

Plan Sénégal Emergent (PSE) qui vise à positionner le Sénégal commeleader de la sous-région.Cette stratégie se décline également dans le pôle urbain de

Diamniadio, zone à l’avant-garde des projets de développements duPSE.

La réelle avancée technologiqueSur Diamniadio, Tigo a pour ambition d’offrir le meilleur destechnologies et services avec :• La construction d’un Datacenter de dernière génération offrant unesécurité et disponibilité aux standards internationaux et sur la based’un design limitant la consommation d’énergie et qui favorise les

énergies renouvelables. Ce Datacenter permettra de fournir dessolutions d’hébergement sécurisées pour les entreprises au Sénégal.

• L’installation d’un bureau de Tigo au niveau de Diamniadio. �• L’aménagement du Pôle urbain Diamniadio en une vitrinetechnologique pour le Sénégal, en tant que ville connectée au trèshaut débit fixe et mobile. �

Ce projet d’une valeur de plus de trois milliards de francs CFA (3 000 000000) marque une réelle avancée technologique pour l’Etat du Sénégal etles entreprises implantées au Sénégal et dans la Sous région.Ce vendredi 17 juin 2016, Mme Cynthia Gordon Directrice Générale de

Millicom, Zone Afrique et M. Diego Camberos, Directeur Général de TigoSénégal, ont rencontré le premier ministre du Sénégal Son Excellence M.Mahammed Boun Abdallah Dionne pour réitérer l’engagement de Tigoau Sénégal.

Un entreprise africainLa construction du Datacenter a été l’un des sujets clés de la rencontre.« Ce Datacenter sera un facilitateur d’échanges et de mémorisation

des données, un outil d’optimisation et d’accélération de performancepour les entreprises. Tigo entend apporter sa pierre à l’édifice dans laconstruction d’un environnement technologique de haute pointe auSénégal » a affirmé M. Diego Camberos, au sortir de cette rencontre.Mme Cynthia Gordon a à son tour rappelé que ce projet s’inscrit dans

une stratégie globale du groupe : « Après le Datacenter du Tchad quenous venons de terminer, nous sommes heureux de rééditer ce projet iciau Sénégal. Nous souhaitons accompagner les entreprises africaines engénéral, et celle du Sénégal en particulier dans leur développementgrâce aux technologies innovantes et aux services numériques ».Mme Gordon a également ajouté : « Nous sommes particulièrement

fiers de soutenir le gouvernement Sénégalais dans ses efforts pour quele Senegal devienne un hub en matière de technologies de l’informationet de la communication pour la sous région.»�Le Datacenter à Diamniadio

Communications Africa Issue 4 2016 21www.communicationsafrica.com

Audience chez le Premier Ministre (de Gauche à droite): M. Diego Camberos,Directeur Général de Tigo Sénégal, le Premier Ministre du Sénégal SEMMahammed Boun Abdallah Dionne, Mme Cynthia Gordon Directrice Généralede Tigo zone Afrique, M. Pape Ndiaye Ka, Responsable de la Régulation et desRelations gouvernementales

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How next generation LTE architectures can reshape and reinvigorate connectivityindustries in Africa

Accelerating business-drivennetwork transformation

BROADBAND Mobile

AFRICA PRESENTS UNIQUE andexciting market challenges fortelecommunications serviceproviders and mobile network

operators (MNOs). A complex interplay ofconditions, including the sheer scale of alarge land mass with its often difficult andimpenetrable terrain and highly distributedpopulation densities, makes the cost-effective creation of a telephonyinfrastructure capable of supporting amodern economy difficult.Outside of the well developed economies of

South Africa, Nigeria and Zimbabwe, whichoffer the most clearly defined mass markets inthe sub-Saharan region, wireless hasburgeoned across the continent and thesubsequent build out of next-generationbroadband mobile services has helped tosignificantly boost Africa’s digital economy.Mobile technology now accounts for six percent of GDP and is on the rise. Indeed, industryanalysts predict that the continued migrationto mobile broadband and the growth of newservices will see this figure increase to 8.2 percent of GDP by 20201. Today, mobile plays a central role in

improving access to health, finance,education and public services. Newlyconnected populations have gained access tothe internet and a growing range of financialservices for the first time and in some areasthe new mobile infrastructure has enabledsolutions that are improving access to reliableenergy and clean water.But when it comes to enterprise networking,

today’s providers face a new and evolvingchallenge – scaling infrastructures andimplementing new services in hard to reachlocations while maintaining requiredperformance and availability levels.

Africa – a ‘mobile first’ continentAccording to the GSMA, in the last five years,the sub-Saharan Africa (SSA) region hasbecome the fastest growing area in terms of

both unique subscribers and connections; inmid-2015 there were 367mn subscribers andrising. What’s more, the region is experiencingrapid technology migration to high-speednetworks, thanks to the growing availability oflower-cost smartphone devices and on goingnetwork developments by operators. All this digital transformation is playing a

central role in addressing a range of socio-economic developmental challenges acrossthe region. Greater digital inclusion isimproving access to vital services such aseducation and healthcare while drivingeconomic and infrastructure development, andincreased productivity and employment acrossthe economy. According to estimates, the

communications technology industry alone isset to employ 3.5mn by 2020, while wirelessnetworks are stimulating a thriving mobileeconomic ecosystem on the continent.

Nairobi in Kenya, for example, has becomethe inspirational poster-child for other Africancountries, thanks to innovations such as the M-Pesa mobile money services, Ushahidicrowdsourcing app and iHub community spacefor technology entrepreneurs. Indeed, researchsuggests there are now around two hundred IThubs, 3,500 new tech ventures and a projectedUS$1bn in venture capital for start-ups acrossthe SSA. Meanwhile, in the six major marketsof Nigeria, South Africa, Tanzania, Ethiopia andDR Congo, incubators and accelerators havesprung up alongside a flourishing appeconomy reinforcing local trends in businessand modernisation.This dynamic digital economy has seen

tech giants like IBM, Microsoft and Googleexpand their operations in the region andpartner with innovation centres. Meanwhile,Facebook’s recent announcement that it willbeam Internet connectivity directly to remote

The region is experiencing rapid technology migration to high-speed networks, due to the growingavailability of lower-cost smartphone devices and on going network developments by operators

The rollout of 3G and 4Gnetworks has played a majorrole in changing the region’s

network landscape

Communications Africa Issue 4 201622 www.communicationsafrica.com

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Communications Africa Issue 4 2016 23

BROADBANDMobile

parts of Africa via satellite is set to providelimited services for free to the poorest andmost offline parts of the continent.With the world’s fastest growing population

forecast to consist of 540mn smartphoneowners by 2020, according to the GSMA,emerging enterprise networking opportunitiesare already making it possible for businessesacross the region to reach new customers andmonetise new products and services. This growth in the mobile enterprise is being

generated through value-added services withinthe ecosystem, including the increasinglytransformative nature of the Internet of Things(IoT). We’re already witnessing the emergenceof innovative new machine-to-machine (M2M)services that include mission-criticalhealthcare applications such as dialysis andcardiac monitoring, blue light applications,smart metering, security surveillance andbanking with placement ATM machines.

Rollout of next generation networksThe rollout of 3G and 4G networks has played amajor role in changing the region’s networklandscape. According to the GSMA, as of June2015, commercial 3G networks had beenlaunched in 41 countries across the SSA region,while 4G networks had been launched in 23countries. The recent launch of 4G in Kenya andthe government-backed single wholesalenetwork (SWN) plans in Rwanda, is helping todrive further significant regional expansion asmigration to higher speed mobile broadbandnetworks continues apace.However, the implementation of digital

transformation in Africa requires specific andlocalised execution. 3G/4G LTE networktechnologies are proving vital to help drivegrowth throughout the wireless ecosystem.Africa’s low rate of fixed-broadbandpenetration has, until now, presented a keyproblem for businesses looking to createprimary connections where wires aren’tavailable or installation would be tooexpensive or solutions would take too long todeploy. But these cost-effective solutions canbe deployed in hours, compared to the weeksand months it would take to install fibre –delivering a ‘day one Internet’ solution thataddresses the fast evolving networklandscape and helps businesses to reachevery part of the continent.Indeed, LTE network architectures are

proving to be the ideal solution for eliminatingthese barriers to deployment, enablingenterprise networking and connectivity inalmost any location. Providing not only the

agility, cost, performance and security Africanenterprises need, LTE also enables greaternetwork capacity and efficiencies along withthe higher network speeds that translate into abetter user experience – especially in rural andunderserved areas.

Today’s distributed enterprises, emergingindustries and government agencies need to beable to get Internet and network connectivity tonew locations such as retail stores, banks, fast-food restaurants or any customer or citizen-facing environment fast. And the practicalapplications of LTE network architectures offer alow-cost way to achieve data connectivity andreach in locations that were previouslyunreachable or uneconomic to support.As governments within the region adopt LTE

radio frequency spectrum policies, operatorsare readying themselves to build out the next-generation networks capable of catering for theburgeoning data demand; by 2020 the number

M2M connections is forecast to reach 30mn.As a consequence, a growing number of

organisations in the region are now deploying3G/4G LTE networks for permanent primaryconnectivity, finding they can optimise andpool data among multiple distributed locationsthanks to the highly agile architecture offeredby the technology. From ‘pop up’ networking for industries like

retail, to enabling seamless load balancingbetween multiple WAN sources, LTE offersAfrican enterprises the networking flexibilitythey need to serve a variety of customer anduse cases. That includes enabling new M2Mservices whose success depends on easy low-cost installation and reliable day-to-dayoperations. Designed specifically to meet thespace constraints and connectivity challengesmany businesses in the region face, LTEnetworking technology is fast becoming the ‘goto’ solution in the M2M space.The future of the SSA networking landscape

looks bright, as businesses and governmentorganisations continue to connect with theregion’s demographic with innovative uses ofmobile technology. �

Hubert Da Costa, vice-president EMEA,Cradlepoint

LTE enables greater network capacity and efficiencies along with the higher network speeds thattranslate into a better user experience – especially in rural and underserved areas

Today, mobile plays a centralrole in improving access tohealth, finance, education

and public services

Mobile technology nowaccounts for six per cent ofGDP in sub-Sharan Africa

and is on the rise

www.communicationsafrica.com

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Communications Africa Issue 4 201624 www.communicationsafrica.com

With so many successful mobile wallet offerings and mobile banking solutions available acrossAfrica, how can African businesses find a way to easily collaborate with all of them?

A collaborative payments ecosystemto fit Africa’s digital future

SOCIETY IS BECOMING cashless.Driven by a dramatic change inconsumer behaviour as well as majordigital disruption, a revolution is

happening in the payments world, with alltypes of transactions increasingly goingdigital. In Africa, new trends in paymentsolutions are helping to facilitate the growthof businesses as well as bring informalfinancial services to the unbanked.

Although the continent’s transition tocontactless payments lags well behind Europe,where cash usage is expected to decline to just43 per cent by 2018, Africa has acceleratedahead in its adoption of mobile financialservices. The early dramatic rise of mobilemoney across parts of East and West Africa hasled to an influx of mobile money services andthe exploration of innovative partnershipsbetween banks, mobile network operators(MNOs) and retailers. This in turn has created alarge but unwieldly ecosystem of mobilefinancial service propositions looking for waysto easily and securely integrate with thirdparties.

End-to-end solutions Liquid Telecom Payment Solutions has beenproviding payment solutions across Africa since1992, when it was first known as transactionpayment solutions (TPS). Acquired by the Liquid

Telecom Group in 2007, it today provides end-to-end solutions tailored for businesses of allsizes in Africa’s financial and retail sectors.

As well as offering the latest state-of-the-artmobile, in-store point of sale (POS) terminals,Liquid Telecom Payment Solutions can alsoprovide till integration and fully-servicing ATMmachines.

Following a customer transaction, LiquidTelecom is then able to offer behind the scenessupport - including transaction processing andcomprehensive financial reporting. This couldsupport, for example, a large bank looking toimprove client identification and transactionprocessing, or a small business looking toefficiently manage its cash flow.

Moving with the timesRecently, Liquid Telecom Payment Solutionshas been exploring ways to help businessesacross Africa tap into new trends in paymentsolutions.

The African market is becoming saturatedwith mobile money platforms eager to replicatethe astonishing rise and success of theVodafone M-Pesa service, which at the end ofMarch 2016 surpassed the 25 million customermilestone globally.

The service transformed economicinteraction in Kenya, bringing informal financialservices to an estimated 20 million Kenyans

and helping to facilitate the growth ofthousands of small and medium-sizedenterprises (SMEs).

Mobile money has had a profound effect onother African economies as well. In Zimbabwe,EcoCash is becoming an increasingly preferredmode of payment for a range of goods andservices - even helping to ease the country’scurrent cash crisis.

Restrictive regulation and a population morereliant on traditional banking services hasmeant mobile money adoption failed to reachsuch heady heights in South Africa. But that isnow changing as a flurry of new services enterthe market, including WeChat wallet; anambitious mobile money offering that, amongother things, allows for peer-to-peer moneytransfers and the ability to cash out at retailers.

Collaborative financial servicesYet as more sophisticated and successfulmobile wallet solutions appear on the market,the harder it has become to create a paymentsecosystem that can accommodate all of them.

There is a growing need to not only bringtogether disparate mobile wallet and mobilebanking offerings, but to also integrate the largenumber of third party programmes - thepartnerships with supermarkets, gas stations,utility companies and alike.

Which is why Liquid Telecom PaymentSolutions is offering one unified platform thatcan bring all these parties together.

Mobile Financial System Platform by LiquidTelecom Payment Solutions is the first whitelabel product of its kind in Africa that canprovide banks, MNOs and retailers with accessto value-added services from unlimitedstakeholders on any mobile wallet programme.

Offering a comprehensive agencymanagement system, the platform can enablebusinesses to integrate various walletprogrammes and service providers - creating anew ecosystem of collaborative mobilefinancial services.

A more advanced payments ecosystemthat brings together the latest innovations inmobile financial services is critical to helpingall businesses across Africa grow, and thisplatform ensures Liquid Telecom PaymentSolutions is at the heart of their digitaljourney. �

Mobile Financial System Platform by Liquid TelecomPayment Solutions can provide banks, MNOs andretailers with access to value-added services

COMMERCE Mobile Money

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Financial businesses and communications professionals have been working together inKenya to shape to future of finance

The ultimatedigital money machine

COMMERCEMobile Money

BETWEEN 2015-21, SUB-SAHARAN Africa is expected to behome to between 170mn to 690mn smartphones users, andby 2021 it is expected that the region shall have attractedone billion mobile phone subscribers. the region will also

see that between 180mn to 800mn mobile devices will be in use inthe six years to 2021.

“In Africa the mobile phone, among other mobile devices, is theultimate face of the digital concept given that it has provided Africawith the first and major encounter and experience on the Internet,”explained Rajiv Bhatia, Ericsson’s head of mobile financialservices/head of commerce, Europe, Middle East and Africa (EMEA),in a presentation titled M-Commerce — a major source of innovationat the recent Dot Finance 2016 event held in Nairobi, Kenya.

Ericsson was among the major partners involved in organising theevent. Others included RedCloud (premier partner); IBM, MISYS, HPEnterprise, Infosys Finance, Intel, Temenos (gold partners); SopraBanking, ITS (silver partners) and ebankit, Automic, Matchi-Biz,zagtrader, Profile and Rise (bronze partners).

Hosted from 4-5 May 2016 at the Visa Oshwal Centre located inWestlands, the event attracted over 600 delegates, 300 financialinstitutions, 60 exhibitors, representing 29 countries, and 100speakers that included 14 keynote, 38 keynote stage, 16 innovationstage and 19 startup ones

Among interesting and relevant topics were ‘The Future of Finance’,‘Digital Banking & Customer Experience’ , ‘Fintech’, ‘MicroFinance &Financial inclusion’, ‘Innovation’, ‘Risk, Security & Compliance’ ,‘Payments & CryptoCurrencies’, ‘Insurance & Capital Markets’ and‘Islamic Banking’. The gamut of the knowledge and ideas provided atthe event was diverse and could only be captured through intenseconcentration and focus on specialist areas.

Bhatia asserted that about 50bn connected devices shall be in useglobally by 2020 indicating a massive, much accelerated pace ofchange in technology and connectivity that will, in turn, exponentiallyimpact financial services. He described mobile devices agents ofseveral firms as the entry point to mobile money and financialservices usage.

“We are empowering our agents enabling them to educateconsumers and raise confidence in them,” he explained. According tohim, mobile E-commerce will provide an interesting future in Africawith lots of activities.

Areas of interest in fintech innovation include credit, in terms ofpayments, acceptances and cross-border remittances and lending,according to Bhatia. Related panel discussions were held by JonMatonis, founding director, Bitcoin Foundation; Graham Tonkin, head ofbusiness, Nedbank and John Karanja, founder, BitHub Africa.

What does it mean for Africa?The discussions heard that bitcoins form part of the emerging globalblockchain currency that enable savings especially in multiplecurrencies. Moreover, according to Karanja, such global blockchaincurrencies allow for more access to credit and insurance. “Bitcoins arealready trading and investors are working to promote their use. There islow barrier to entrance and they allow global financial interactions,”Karanja explained. The audience also heard that the bitcoins concept isstill relatively new in many markets especially in Africa wheretransmitting bitcoins online has presented many conceptual issues thatare least understood. Yet, bitcoins remain free of poor monetary policiesthat lead conditions such as inflation; they allow for peer-to-peer lendingat relatively lower rates.

According to Karanja, investors committed to the development andthe growth of bitcoins usage in the country have now turned theirfocus to other markets. Yet, it is still not illegal to use bitcoins in thecountry he explained.

Many e-commerce startups all over the world are committing tofinding solutions that could improve on customer experience in banking.The discussions heard that internet blockchains for instance provideblocks every ten minutes showing every blockchain transaction.“Blockchains are at their infancy in Africa and in many developing worldmarkets but it is still critical to watch the space to find out what willhappen,” the panelists observed. �

Mwangi Mumero

Dot Finance Africa brought together financial institutions, leading technologyvendors and disruptive startups to build valuable new partnerships and definethe future of finance in Africa. (Photo: Dot Finance Africa)

Among the areas of interest in fintechinnovation will include in credit in terms ofpayments, acceptances and cross-border

remittances and lending

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Young, educated and tech savvy Africans are in increasingly using social media toconnect and converse

An African contextfor virtual communities

COMMERCE Social Media

THE RECENTLY-RELEASED REPORT‘How Africa Tweets’, compiled byPortland Communications,represents research and analysis

around 1.6bn geolocated tweets and the top5,000 hashtags on the continent in 2015.

This year , the third such survey indicatedthat there was a 34 per cent growth in Twitterusage from 2012. Tweets on showbiz andentertainment dominated the conservationduring last year, representing over 20 per centof the overall discussions, beating politics,which has grown to 10 per cent.

Nigeria, South Africa, Ethiopia, Burundi andEgypt were the most active in politicaldiscussions. Analysts have noted that most ofthese countries held their elections in the year.Another important finding was that English wasthe dominant language on Twitter in Africa. Ofall tweets, 77 per cent were in English, followedby Arabic and French at seven per cent and fourper cent respectively. Across the continent,Egypt had the largest volume of tweets at450mn representing 28 per centof thecontinent’s total, followed by Nigeria at 350mn,South Africa at 325mn, Kenya at 76mn, andGhana at 65mn. However, even with growth inTwitter use across the continent, commercialhashtags - such as brand names andpromotional offers - are less prominent inAfrica compared to other regions such asthe North America.

“Our previous studies have shown thattwitter in Africa was a space of socialinteraction or frivolous banter. With this study,the platform is prevalent with serious debateabout politics and government,” noted MarkFlanagan, Portland’s senior partner for contentand digital strategy.

Perspectives on a platformTo get a further perspective on the report,Communications Africa/Afrique interviewedAllan Kamau, associate director at Portland ,who is in charge of the company’sNairobi office:Communications Africa/Afrique: Africa seemsto be doing quite well in entertainmentcompared to commerce and other areas. Is thisdemographics? Young educated tech savvypersons taking on twitter?Allan Kamau: Yes, it is definitely partiallydemographics. Young people make up a large

part of Twitter users in Africa and are usuallymore in tune with the entertainment industry.We found that entertainment is one of the mostpopular Twitter themes from around the world,showing a similar demographic breakdown onTwitter globally.

CA: Commerce is performing lower comparedto politics. Is it that businesses have notrealised the potential of Twitter in marketingtheir products/services? Is it that manybusiness execs are not adept with socialmedia and specifically Twitter?AK: This has been a trend we have found in ourpast ‘How Africa Tweets’ studies as well. It’s apervasive trend in Twitter use in Africa that is apuzzling one. We think that it points toan overall lower level of ecommerce in mostof Africa.

There is a potential for African marketing onTwitter and other social media platforms toexpand and grow in the future. It will beinteresting to check back in on this statistic inthe coming years and see if commercial use onTwitter has grown.

CA: How can businesses and individualconsultants benefit from their twitter accountsacross the continent?AK: Twitter is a great platform for reachingpeople from all over Africa. We found in ourstudy that conversations move from country tocountry almost instantaneously, aided by the

dominance of English as a common languageon Twitter.

Businesses and individuals should takeadvantage of Twitter as a tool to reach theiraudiences effectively and quickly. As statedabove, there is a lot of space on Twitter forbrands to talk about their products andservices, as there hasn’t been muchecommerce on Twitter so far.

CA: As your press release notes, Twitter is‘more of a space for social interaction or socialbanter’. What impact do you think twitter andother social platforms have on the realpolitical changes happening on the continent?AK: Social interaction about entertainment iscurrently the most popular theme on Twitter inAfrica, but political conversations are also verypopular - making up approximately 10 per centof all of the top hashtags. We have investigatedpolitical hashtags from election campaignsand social issues and found that they were verywidespread through those communities.Hashtags like #BringBackOurGirls wereextremely pervasive in the media beyondTwitter as well, bringing people’s attention toimportant issues. We see Twitter playing animportant role in political change in Africamoving forward.

CA: While your research focused on Twitter, inyour opinion, are other social networks -specifically, Facebook - underutilised bybusinesses in the continent?AK: Twitter is an interesting platform to studybecause it’s a platform that allows openexchanges of ideas between diverse groups ofpeople. We’ve found it to be one of the bestplaces for important conversations, especiallyin Africa. However, other platforms likeFacebook are important as well.

Facebook is still the largest social network inAfrica, and will only continue to grow. There isno doubt that commercial and politicalconversations are taking place on the platform,but there is also room for those conversationsto grow. Facebook is a more personal platformthan Twitter and people largely use it to keep intouch with their friends and family, so of coursethere is potential to utilise this platform fordifferent means. �

Mwangi Mumero

Allan Kamau, associate director, PortlandCommunications

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How digital coding for digital shortwave technology improves reception and how it cansupport the commercial viability of African radio stations

Why clearer signalsmean more radio revenues

BROADCASTRadio

RADIO BROADCASTING HAS come along way in sub-Saharan Africa sinceit first arrived in the Francophoneand Anglophone territories in the

1920s and 1930s. The broadcast media hasplayed - and continues to play - a crucial rolein consolidating peace and democracy in theregion. At this year’s ‘World Radio Day’, theUNESCO Regional Office in Dakar, Senegalalso spoke of the importance of communityradio as a tool for education and for tacklingdisasters and other major regional emergencies.

Strategic developmentBy 2030, radio is expected to play an evenmore strategic role in Sub-Saharan Africa. 2016is the first year of the 2030 Agenda forSustainable Development, a new globalblueprint for change that was adopted by worldleaders in September 2015 at the UnitedNations in New York. This builds on theMillennium Development Goals (MDGs) thatconcluded last year. Kevin Perkins of FarmRadio International, which works with morethan 600 radio partners across 39 Africancountries focusing on small-scale farmers,commented, “Strategically applying ICTs andradio in particular will be the key to achievingthe ambitious Sustainable Development Goalswithin the next 15 years.”

He continued, “Combined with cell phones,radio has been re-born as a two-way,interactive tool that can give voice to those whoare typically heard from the least.” Perkins saidthey are numerous examples of howinteractive, participatory radio is acceleratingchange across sub-Saharan Africa. “With cellphones in their hands, rural people aren’tlimited to listening to radio programmes; theycan also participate.” Farm Radio Internationalhas developed a tool called beep2vox to givefarmers a free way to connect with radiostations and shape the broadcasts that servethem. One of the projects currently employing

beep2vox technology is a project designed tohelp create African farm radio programmes forwomen by women.

Modern communicationThere remains, though, a sharp divide betweenSub-Saharan Africa’s urban ‘haves’ and therural ‘have-nots’ - a fact exacerbated by the upto 3,000 languages spoken in the region.Although many countries have made theformer colonial language the ‘official’ languageof the country, not everyone is comfortable oreven able to communicate in it. Jean-PierreIlboudo, chief of section for communicationand information at UNESCO’s Regional Office inDakar, Senegal, observed, “Today, Africa istorn between its aspiration to modernisation -whose imported forms are mostly visible in thebig cities - and its search for identity defined bya better understanding of its traditions,languages and customs.”

There is also an incompatibility between thedifferent FM, AM and shortwave systems thatare in use. FM analogue broadcasting is widely-used throughout the African continent. But theFM band in most African major radio markets isnow over-subscribed. Despite the spread ofFM, radio broadcasting in Sub-Saharan Africastill relies heavily on shortwave - a feature ofbroadcasting not often seen elsewhere in theworld. This comes with major drawbacks,including interference, fading and distortion. In

a bid to counter these problems Digital RadioMondiale (DRM) was formed by the majorinternational radio broadcasters (the BBC,VOA, Radio Deutsche Welle and others). Thetechnology employs digital coding, whichvastly improve AM/SW reception.

After a slow start, it is gaining ground inAfrica led by Nigeria, Botswana, Zambia,Mozambique and South Africa. At the May2016 Digital Broadcasting Forum held in Lagos,Nigeria, under the aegis of the CommonwealthTelecommunications Organisation (CTO), sub-Saharan policymakers, regulators andbroadcasting executives expressed keeninterest in how best to use spectrum andachieve success in the digital migrationprocess. Ruxandra Obreja, DRM ConsortiumChair warned that “radio cannot afford to waitto see TV digitised before embarking on its owndigital journey”.

South Africa is leading the way in thisendeavour. The National Association ofBroadcasters and the Southern African DigitalBroadcasting Association (Sadiba) are triallingboth DAB+ - an update to the original DABtechnology that was developed in the mid1980s - and DRM, in the province of Gauteng.Initially, DAB+ is being introduced alongside FMin urban centres while DRM is being introducedin addition to DAB+. �

Nnamdi Anyadike

FM analogue radio is widely usedthroughout Africa (IMAGE: Kasami)

“Radio cannot afford to wait to see TV digitised

before embarking on its owndigital journey.”

- Ruxandra Obreja, chair, DRM Consortium

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Le temps est venu pour les annonceurs internationaux de franciserleur communication en Afrique

Autour des campagnes« multi-locales »

TRANSMISSION Culture

PARMI LES NOMBREUSES festivitésqui marquent l’arrivée du Printemps,il en est une qui est peu connue dugrand public, mais néanmoins chère

au cœur des francophones vivant à l’étranger: la Fête de la Francophonie. Cinéma,littérature, musique, théâtre, concerts, desdizaines d’événements sont organisés lasemaine du 17 mars, déclaré JournéeInternationale de la Francophonie, pourcélébrer sa richesse et son dynamisme surles 5 continents. Pendant toute la durée duFestival, et dans des villes aussi éloignéesqu’Abidjan, Oslo, Los Angeles, Tokyo, lesparticipants découvrent chaque année denouveaux artistes et nouvelles créations,tous unis malgré la distance, par un mêmeattachement pour la langue française, et lescultures de la francophonie.

La langue, la culture, la diversitéDepuis que l’anglais s’est affirmé comme lalangue de base du commerce et des affairesdans une économie mondialisée, il reste unespace où le français peut encore affirmer sonimportance, celui de la culture et du respect dela diversité. Pays à forte attractivité touristique,numéro un pour le nombre de visiteurs étrangersdepuis plusieurs années, la France jouit depuis

longtemps d’une réputation d’excellence dansle domaine du luxe, du style et de lagastronomie, qui porte son rayonnement àl’échelle mondiale. Dans la classement suSoftPower établi par la firme de consultantsPortland, en partenariat avec Facebook etComeRes, la France se classe d’ailleurs à latroisième place mondiale dans le domaine de laculture – après les Etats Unis et le Royaume Uni

– et premier sur le critère d’engagement sur lascène internationale grâce notamment à sonimportant réseau diplomatique. Selon l’étude Affluents 2015 d’Ipsos, un

tiers des européens à hauts revenusconnaissent aux moins deux languesétrangères, et 36% aiment regarder deschaînes de télévision d’autres pays. Autant deconditions favorables au français, qui est ladeuxième langue la plus répandue dans lespays d’Europe non francophones, avec unpourcentage de pratiquants de 19% parmi leshauts revenus étudiés par Ipsos, soit unepersonne sur cinq. La pénétration du françaisest plus forte dans les pays du sud de l’Europe,notamment l’Italie (38%), ainsi qu’au RoyaumeUni et en Irlande où le français reste la langueétrangère la plus enseignée. Pour desannonceurs qui visent les consommateursinstruits, ayant une appétence culturelle etouverts au monde, les francophonesconstituent donc une cible de choix.

Des références culturellesL’étude d’Ipsos montre ainsi que lesfrancophones de seconde langue, sont plusnombreux à avoir suivi des études supérieureset à voyager fréquemment : 19% ont réalisé 6voyages internationaux ou plus au cours de

France Buge, membre du inTV Group etDirecteur des Etudes à TV5 Monde

Communications Africa Issue 4 201628 www.communicationsafrica.com

Les participants de la Fête de la Francophonie découvrent de nouveaux artistes et nouvelles créations

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TRANSMISSIONCulture

l’année passée, contre 13% pour la populationde référence. Ils profitent également derevenus qui sont supérieurs à ceux de leurspairs, et sont plus nombreux à occuper despostes de direction dans les entreprises etadministrations. L’appétence culturelle de lacible se manifeste, toujours selon Ipsos, dansdes sorties plus nombreuses au cinéma etdans les musées. L’intérêt pour les cultures francophones et

un style de vie « à la française » se manifesteaussi chez des non francophones, en Asie et auMoyen Orient par exemple, qui ont accès auxprogrammes de TV5 Monde grâce au soustitrage. Toutefois, le plus grand bassind’audience est en Afrique où se focalisedésormais l’attention des investisseurs.L’Organisation Internationale de la

Francophonie estime à 212 millions le nombrede personnes qui pratiquent le français dansleur vie courante, dont un peu plus de la moitiéen Afrique (55%). Le poids du continent noirdevrait croître fortement puisque selon lesdémographes, l’Afrique générera plus de lamoitié de la croissance démographiquemondiale au cours des trois prochainesdécennies. Si les objectifs sont atteints pourl’accès à l’enseignement, la populationfrancophone mondiale pourrait atteindre 650

millions à l’horizon de 2060 selon l’OIF. Lepays qui devrait connaitre la plus fortecroissance démographique sur le continent estle Nigéria, déjà classé au septième rangmondial pour sa population, et qui au rythmeactuel devrait dépasser les Etats Unis pour sehisser à la troisième place des pays les pluspeuplés au monde à l’horizon de 2050 !Dans le meilleur des scénarios, l’addition

des hausses de population et de pouvoird’achat débouchera sur une hausse massivedes besoins de consommation, tant dansl’alimentation et les produits de soin (hygiènebeauté, santé), que pour les biensd’équipement (électroménager, transport).Dans une récente tribune, Celia CollinsDirectrice générale de l’agence médias Carat àJohannesburg, observait que « les grandesmarques internationales ou régionales – tellesque P&G, Coca Cola, General Motors, Diageo,Peugeot – avaient déjà augmenté leursinvestissements et capacités de production enAfrique, et continueraient à développerfortement leur communication sur le continent. »

Un contexte favorableCe contexte est également favorable auxmédias qui ont su établir au fil des années unlien direct et étroit avec les publics africains,

par-delà les frontières. TV5 Monde et France 24ont ainsi vu la part des budgets africains dansleurs recettes publicitaires augmenter de 70%entre 2011 et 2015, sous l’impulsiond’annonceurs comme Castel, GSK mais ausside banques et institutions gouvernementales.Nos médias internationaux leurs permettentd’atteindre efficacement les classes moyenneséduquées, notamment dans les pays où lapublicité est sectorisée, avec des limitationsvoire des interdictions totales pour les chaînesnationales.Parce qu’ils offrent aussi l’avantage de

centraliser les points d’achat et de limiter lenombre de créations, les médiasinternationaux tels que TV5 Monde contribuentà réduire les coûts pour des annonceurs quiseraient tentés par des campagnes « multi-locales » conduites pays par pays. (Le sitewww.intvgroup.org présente de nombreusesétudes de cas et un guide destiné aux agenceset annonceurs intéressés par ces questions).Le français ne connait pas les frontières et à

mesure que la communauté francophonegrossit, les investisseurs trouveront dans nosmédias des moyens rapides et efficaces pourcommuniquer auprès de leurs cibles, enAfrique et partout dans le monde. Lemouvement est déjà en marche.�

www.communicationsafrica.com

BBC Infos A diffusé sur la chaînetélévision sénégalaise Dunyaa TV (DTV)pour la première fois. Dans une éditionspéciale, outre l’opération de lancementco-présentée, il y avait au programmedes sujets concernant l’actualitésénégalaise. Partie magazine il y aurades reportages sur la lutte sénégalaise etune nouvelle application pour téléphoneportable conçue par un Dakarois, pouraider à se déplacer dans la capitale.Aussi, la Radio BBC Afrique (105.6 FM

pour le Sénégal) a présenté un débatspécial, enregistré à Dakar, sur les jeunesen Afrique et l’entreprenariat numérique.“La part du Sénégal est importante

pour nos résultats d’audience” souligneHervé Yonkeu, rédacteur en chef de BBCAfrique. “Nous allons maintenantpouvoir faire bénéficier de nos émissionsles téléspectateurs de DTV. L’équipe dubureau de Dakar continuera de couvrirles nouvelles importantes de l’actualitédu Sénégal et du reste du monde etd’analyser l’actualité locale dans uneperspective internationale”.Jupiter Diagne, directeur-général de

DTV: “ La retransmission de BBC Infos surDTV constitue un plus pour la crédibilitéde notre chaîne et renforcer le partenariatexistant entre les deux media”.

L’audience de BBC Afrique, qui estdiffusée dans 23 pays francophones, estestimée à 14,8 millions de personnes parsemaine. Trois nouveaux journaux TVvont être diffusés au Sénégal dans unavenir proche. BBC infos est notreémission phare, un journal TV de 15 mn,consacré aux principaux dossiers del’actualité en semaine, avec nosprésentateurs Léone Ouédraogo, OlivierWeber et Vénuste Nshimiyimana. Lesamedi BBC Eco revient sur lesprincipales nouvelles économiquesafricaines et internationales et ledimanche, dans BBC Hebdo lestéléspectateurs peuvent suivre unrésumé de l’actualité de la semaine. Le JTBBC Afrique est diffusé en Afrique del’Ouest et centrale, notamment auBurkina Faso, Niger, Cameroun,également en Guinée et Républiquedémocratique du Congo.BBC Afrique, inaugurée il y a vingt ans

en 1996, s’appuie sur les valeurs de laBBC pour offrir ce qu’il y a de mieux dansle journalisme aux auditeurs de l’Afriquefrancophone et de la diaspora dans lemonde. Outre la radio, la Télévision etson site en ligne, BBC Afrique estprésente sur Twitter, Periscope,Facebook, Instagram et Soundcloud.Léone Ouédraogo, présentateur de BBC Infos

Le lancement de BBC Afrique en TV au Sénégal

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IBC showcases solutions and shares knowledge for the creation, management anddelivery of entertainment and news content

Delivering more controlover content monetisation

BROADCAST IBC

WITH A CONFERENCE held from 8-12 September and an exhibitionrunning from 9-13 September inAmsterdam, the 2016 edition of

IBC promises again to deliver insights andinnovations to serve broadcast industryprofessionals across the globe.Knowledge-sharing again is high calibre,

with confirmed event speakers including:Claudia Vaccarone, head of market researchand customer experience at Eutelsat;Dominique Delport, global managing directorand chairman of Havas Media Group andVivendi Content; Nikki Mendonca, EMEApresident at OMD; Sir Martin Sorrell, CEO ofWPP; and Spencer Stephens, CTO at SonyPictures Entertainment. They will speaking toprofessionals among the 55,000 attendeesexpected. Their views will be borne out by thetechnologies and services promoted in fifteenexhibition halls - themed by creation,management, and delivery - and numerousfeature areas. The event is designed this yearto allow a deeper understanding of what worksin broadcast media, as well as facilitatingextensive networking.

Enterprises on showExhibitors at IBC include a plethora of solutionsproviders from all areas of the broadcast industry.CSG International will show how it enables

pay TV, telco, broadcaster, content owner andretailer clients to more rapidly launch andmonetise new digital offerings for premiumcontent and services. Dalet will demonstratehow its software-based solutions enable mediaorganisations to create, manage and distributecontent faster and more efficiently, fullymaximising the value of assets. The Opera TVwill explain how its portfolio powers rich webexperiences on tens of millions of smart TVs,set-top boxes, Blu-ray players and chipsets.Hewlett Packard Enterprise (HPE) will exhibit

to offer insights into optimisation of the mediaservices value chain and the alignment of

services with operations strategy, from contentproduction to content distribution andcustomer experience. IBM Cloud Video willdemonstrate the delivery of reliable andscalable video streaming services, which itprovides to customers globally acrossindustries. Infomir will offer its specialism inmanufacturing set-top boxes for interactivetelevision service providers, showcasingproducts including not only basic set-top boxesfor IPTV, OTT services but also hybrid STB thatsupports DVB-C and DVB-C/T/T2 standards ontop of IPTV and OTT, powerful premium 4K set-top boxes and Stalker Middleware. Minerva willoffer its range of multiscreen clients includingpremium features such as whole home DVR,VOD, pay per view, network DVR, catch-up andrestart TV, and customisable Internet content.At IBC2016, SPB TV will showcase its latest

products allowing broadcasters, media

companies and telcos to expand the scope oftheir video services, stay competitive andensure a solid revenue stream.

Industry developmentsLike many companies at IBC 2016, leadingindustry professionals will represent keydevelopments, from new forms ofcollaboration or ventures to improved businessmodelling to technical breakthroughs.One example of a development that has

attracted interest and concern in equalmeasures is the prospect of virtual reality, orVR. It's still very early days for VR, and much ofthe debate is theoretical rather than evidence-based. However, there have been predictionsfor VR’s disruptive impact on everything fromfilmed entertainment to journalism. It maydifficult to predict the impact of VR, but it isreasonable to expect that VR will not repeatthe failure of stereo 3D. Analysts such asAmpere’s Andrew White maintain that, sinceVR does not compete with standard video inthe same way that 3D did (since there is noway to convert 360-video to 2D while retainingthe original context), it should be seen as anentirely new medium, running in parallel or asa companion to TV and movies, rather than as

IBC is essential for resource control, contentsharing and collaboration - using equipment likethe Black Box DCX3000 Digital KVM Matrix switch(IMAGE: Black Box)

Communications Africa Issue 4 201630 www.communicationsafrica.com

Amongst exhibitors at IBC, Canon Europe is notable for itscommercial reach and economic contribution; it is

represented in 116 countries and employs over 18,000 peopleacross Europe, the Middle East and Africa (EMEA)

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BROADCASTIBC

an evolution of them. In line with thisexplanation, JPMorgan Securities forecaststhat VR will be a US$13.5bn industry by 2020,mainly comprised of hardware sales topping89.3mn units.To mention just two of many significant

investments in this space, VR display makerHTC recently earmarked US$100mn forcontent, and Disney has invested US$65mn in360-video camera maker and producer JauntVR. It is well-documented, too, that Facebookshowed significant interest in this area with itsUS$2bn purchase of Oculus Rift in 2014 - thelaunch of a 17-camera rig design pending. Ofsimilar significance is Google’s development ofa VR ecosystem that promises to encompassthe full value chain from capture to distribution- with the next notable event being the launchof Daydream, an advanced operating systemfor Android complete with Daydream-readyphones and motion controllers. Google is alsomaking a cinema-style VR camera with IMAX –and it is expected to launch a number ofphysical VR cinemas later in 2016.Broadcasters have spent the year road-

testing VR on everything from documentaries totalk shows, with most of the developmentfocused on live events. FuturesourceConsulting analyst Carl Hibbert commented,“Currently, there is a joint industry initiative tomake the technology work and drive uptake byenticing customers to the platform with freecontent. As soon as consumer paymentbecomes a core component, rights will becomea major issue - whether that’s sports, concertsor other types of event.”Sponsorship opportunities will also deliver

new revenue streams. In this regard, NextVRco-founder Dave Cole said, “2016 is a year ofaudience building. We are not going to put apaywall in the way of audience aggregation.”Indeed, VR opens up new opportunities in

advertising on multiple fronts. Outside ofgaming and entertainment VR has a future in allmanner of industries from flight simulation toarchitectural fly-throughs. Applications ineducation including teaching via virtualclassrooms and providing digitised campustours to prospective students. VR is also

making exciting strides in the healthcaremarket. Indeed, the global AR and VRhealthcare market is poised to grow at a CAGRof around 17.8 per cent in the next five years toreach US$1.45bn by 2020, according toResearch and Markets.

Influencers leading the debates on innovationAnother way in which IBC will seek both torepresent and to influence the broadcastindustry is through the Leaders’ Summit, whichis an exclusive invitation-only event attracting150 leaders from the electronic media andentertainment industry in Europe, the MiddleEast ad North Africa. The Summit offers a blend

of penetrating insights from influentialspeakers, independent and exclusiveresearch, and the collaborativeparticipation of C-level delegates in aday-long event that informs andshapes future strategy.The Leaders' Summit provides a

single day of high-powereddiscussion. It takes place behindclosed doors, so delegates can speaktheir minds, address the issues andhighlight their concerns in an openand inspiring environment.The agenda for 2016 incorporates

key transformational insights andcase studies to be shared across theindustry. There will be exclusiveresearch findings and networking.Sessions will include a discussion onreputational management andsecurity - including what happenswhen data leaks can potentially

damage your brand and affect a company’sshare price. With content and user protectionunder intense scrutiny, there will muchdebating around the best practices available,the latest on security and how must beinvested in corporate and network security. The2016 programme also features a paneldiscussion on broadcasters' strategies foronline audiences.The IBC Leaders' Summit will look at how

and what strategic stakes and partnerships arenecessary and where smart business shouldbe investing. It will offer an examination of thebig regulatory issues - including the evolutionof digital markets and media frameworks.�

Storage solutions are a critical component as content providers work with increasingly data-intensiveprocesses and files, so equipment such as G-Technology’s Evolution series generate a great deal of interest

www.communicationsafrica.com

A SIGNIFICANT PART of the BusinessTransformation stream at IBC 2016 will bededicated to IP and Cloud. Under the theme‘Transformation in the Digital Era: Leadership,Strategy, Creativity in Media and Entertainment’,there are key questions to be addressed:• Are IT- and IP-based workflows ready to

replace the entire broadcast chain, includingthe current standard SDI baseband operation?

• In a cloud-based world powered by giantgeographically dispersed data centres, howsecure is your data and content?

• How do you begin to approach a newenterprise system design?

• How do you move from CapEx to OpEx?• Should it be SaaS- rather than hardware-

based?• What kind of case studies would be of benefit

to your operation?• How vertically integrated is your business?

Emerging superpowers like Amazon and Netflixhave made dramatic gains thanks to exclusivecontent, ownership of data and complete control

of the user interface – diametrically opposed tothe traditional scattergun broadcast model. Thistype of transformation is a major challenge to alllegacy content owners, networks anddistribution models. IBC 2016 seeks to definethe future role of the internet for broadcast andcontent delivery, as vendors, broadcasters andstandards bodies are working to bring aboutstandardisation for IP-based operation, in orderto prevent the type of fragmentation andproprietary-based systems that operators havebeen locked into in the past.

The IP revolution at IBC 2016

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Satellite operator SES responds to new viewing behaviours with extended platformcapabilities and a hybrid delivery network

Fundamental factors forcommercial content

BROADCAST Video

SATELLITE IS VITAL to the success of the future videolandscape. It provides the answer to delivering high qualityvideo, anywhere, and to any device. A white paper publishedby satellite operator SES at its recent Investor Days event -

‘Satellite Captures the Wave of Video Growth’ - affirms this concept,through the company’s strategy for the video industry, andchampions using a hybrid network to meet the high quality videodemands of today’s viewing public.Looking towards the future, SES addresses its acquisition of RR

Media in the White Paper. Based in Tel Aviv, Israel, RR Media is adigital media services company. SES is committed to merging RRMedia with SPS, SES’s media services subsidiary. The new companywill support over 900 customers, 440 playout channels, 1,000 TVchannels, and over 100 video on demand (VoD) platforms - includingNetflix, Amazon, iTunes and Hulu. According to SES, “Technicalinfrastructure such as data centres, playouts, and teleports will bemanaged across the globe.”

The satellite factorSES considers the ways in which viewing behaviours are changingglobally, and details the value of a hybrid satellite/terrestrial network inthis landscape.“Delivering one HD movie via terrestrial broadband to 2,500,000

viewers could cost thousands of euros. This compares to around 10euros (US$11) to deliver one HD movie over satellite to a countlessnumber of viewers, limited only by the boundaries of the satellitefootprint,” the White Paper explains. “This demand for quality and thedelivery methods it requires is a key factor that makes satellite vital tothe success of the future video landscape.”Video satellites strengthen the distribution ecosystem. According

to SES, “Viewers are increasingly demanding to have an unrestrictedexperience (any place, any time, any device). Enabling such a videoservice demands a system with holistic capabilities where satellite

enabled distribution retains an essential role. Increasing reach,enhancing quality of experience, and delivering unsurpassedeconomic efficiency are among the key benefits of puttingsatellite communication at the centre of present and futuredistribution ecosystems.”

Capabilities for deliveryThe SES global footprint is extensive enough to support delivery of anintegrated, complementary video experience. SES details thisapproach in its white paper. The company defines the role of satellitetechnology in the new video ecosystem by focusing on a set of futureoriented innovations, which are built on providing powerful capacityand high quality services. Its ambitious satellite launch plan willcontinue to feed the ever increasing bandwidth requirements oftoday’s video ecosystem. And customers can access a full range ofvideo distribution services within the SES group. From playoutservices, to media platform creation, the value chain of distributingcontent has become increasingly complex. SES offers to deliver toexacting standards throughout the video value chain.

A new enterpriseThe merger of SPS and RR Media creates a new company that willdevelop and deliver solutions along the complete media value chainas an independent media solutions provider, focused on customerneeds. SES’s service subsidiary will work with broadcasters, contentowners, distributors, and rights holders, so that they can benefit froma kind of ‘one stop shop’ solution. The company’s white paper notes,“Technical infrastructure such as data centres, playouts, andteleports will be managed across the globe irrespective of theownership behind. The complete range of services the new companyhas will be delivered in both developed and emerging markets.”Over time, the new enterprise will enhance SES’s ability “to ensure

seamless coverage and scalable product designs together with itsstrategic partners”.The satellite operator’s capabilities in the video market, and its

deep operational expertise will benefit diverse customers throughsimplified work flows for linear and non-linear content distribution. Interms of benefits to African broadcasters, SES offfers the example ofits work in West Africa with local broadcasters as they transition fromanalogue to digital transmission. “SES supplies an end to endsolution to these customers, from capacity in the sky to groundinfrastructure, and finally service support.”The company adds that it “intends to support digitalisation by

starting with the Ghanaian and Nigerian markets and eventuallyenhancing the television experience for the millions of viewers inall of West Africa”. �SES is responding to the changing demands of video markets across the world

In West Africa, SES is working with localbroadcasters to assist the regionaltransition from analogue to digital

Communications Africa Issue 4 201632 www.communicationsafrica.com

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Uganda’s communications body says broadcasting is the most widely accessedand used channel of communication in the country

UCC distributescontent with DTT

BROADCASTRegulation

THE UGANDA COMMUNICATIONSCommission (UCC) says broadcastingis the most widely accessed and usedchannel of communication in

Uganda, due to its ability to reach a widepopulace simultaneously at a low cost.

The UCC was established to implement theprovisions of The UCC Act (2013), and theprincipal goal of developing a moderncommunications sub-sector and Infrastructurein Uganda. Its mandate is to undertake a rangeof functions in the following areas: licensingand standards; spectrum management; tariffregulation; research and development;consumer empowerment; policy advice &implementation; rural communicationsdevelopment; and capacity building. The UCC’sBoard of Commissioners are responsible forpolicy formulation and guidance to theCommission’s management. With respect tobroadcasting policy, the UCC ensures that thebroadcasting industry continues to play apivotal role in the socio-economic developmentof the country. As Dr. James Nsaba Buturo (MP),Minister of State for Information, Office of thePresident, wrote, the UCC aims to promote“national unity, democratisation of theairwaves, education of communities andstrengthening of the moral fibre of society.”

UCC is thus not only the regulator, but also afacilitator and promoter of coordinated andsustainable growth and development ofUganda's communications sector. Theregulatory body of the communication industryin the country adds that the broadcastingindustry is currently served by by 250operational FM radio signals covering over 89per cent of the country and 97 per cent of thepopulation while the digital terrestrial television(DDT) currently covers 51 per cent of thecountry's geographical area and 65 per cent ofthe population.

UCC’s performance report for 2014/15 notes,“Uganda has achieved 100 per cent radio signalwith over 290 operational FM station. Everydistrict in Uganda has more than two stationsbroadcasting in local languages. In June 2015,ahead of the global switchover from analogueto digital broadcasting, UCC embarked on aphased approach to analogue switch off,thereby heralding digital broadcasting inUganda. Currently, the entire country, except afew shadow areas, enjoys digital broadcasting."

New interventions for DTTIn preparation for the transition of thebroadcasting industry, various interventionswere undertaken by the relevant stakeholders,although a key priority for the Commission wasto ensure a coordinated and harmonisedapproach with neighbouring countries toensure efficient utilisation of spectrum as wellas limit interference of broadcasting services inareas along the borders.

"In this regard, Uganda completed thecoordination arrangements with neighbouringcountries” under the auspices of theInternational Telecommunication Union (ITU)and the African Telecommunications Union(ATU), “hence ensuring harmonisation ofUganda's plans with those of the region andneighbouring countries". UCC added that "thisis a critical input for implementing the road mapfor digital migration in Uganda".

UCC confirms that it also reviewed theregulatory environment in a bid to promote theprovision of digital terrestrial television servicesin Uganda - and, to this effect, a licensingframework was developed for digital terrestrialtelevision in Uganda, which includes the digitalsignal distributor (DSD) and content serviceprovider (CSP) licenses.

The Commission states, “This framework isexpected to foster competition in thebroadcasting industry, promote efficientutilisation of communication resources andpromoting content creation.”

Having developed the framework, UCCcommenced conversion of existing analogue TV broadcasting licenses to the newregulatory framework.

Targeted rolloutsDuring the year under review, UCC alsoembarked on the second phase of theinfrastructure roll out, to address other areas ofthe country covered by analogue broadcast. Thesecond phase of support targeted 17 sites in thedistricts of Arua, Mbarara, Masindi, Msaka,Mbale, Hoima, Kisoro, Kabale and others. Thisinvolves the acquisition of and set�up of equipmentfor the 17 sites, the satellite signal distributionnetwork, and a network operation centre.

The Commission reported that, by the end of2015, "50 per cent of the project phase hadbeen completed”. The aim was to make digital terrestrial television broadcastingsignalling over all the areas in 2016 that werepreviously transmitting under the analoguebroadcasting system.

The regulatory body says the communicationsector has remained one of the fastest-growingsectors of the economy, with an average growthrate of 22 per cent over the last three years. Ithas also facilitated access to a diversity ofquality communication services in its attempt todrive the development of a robustcommunication sector. �

Geoffrey Muleme

Communications Africa Issue 4 2016 33www.communicationsafrica.com

EAST AND CENTRAL African broadcastingnetwork Family Media TV has chosen abroadcast playout solution based on thePlayBox Technology AirBox Neo. The newsystem has been installed as part of a majorupgrade of the facilities at the network'sheadquarters in Nairobi."We have been aspiring to AirBox playout

for several years," said Leo Slingerland,founder and CEO of Family Media. "Thesystem we have chosen will allow us toadvance our Family TV channel fromstandard definition to high definition. OurAirBox Neo configuration combines theefficiency of automated playout with thefreedom to insert live content from our

production studio into the schedule.Colleagues from other channels speak veryhighly of AirBox so it was a logicalreplacement for old SD legacy system."

Family Media TV deploys PlayBox Technology’s AirBox Neo

Family Media TV is working PlayBoxTechnology’s AirBox Neo

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Communications Africa Issue 4 2016

SOLUTIONS

34

THE INTERNET OF Things (IoT) has dramatically shifted businessmodels and disrupted numerous markets. However, in terms of globalconnectivity management solutions, it has fallen short. Enterprisesacross Africa are currently being held back due to poor coverage,network outages and industry complexity. To address this, Eseyeoffers its AnyNet Gold SIM. Africa’s first true multi-IMSI SIM card,offering one SIM for multiple countries to simplify logistics, a privateAPN infrastructure for enhanced security and higher connectivityuptime compared to single IMSI solutions.Established in 2007,

Eseye is a leading globalcellular internetconnectivity provider for IoTdevices. The companydelivers machine-to-machine (M2M) solutionsand designs and developsinnovative long-lifesolutions focused on realbusiness outcomes. Eseye covers a large global footprint, withcustomers in 116 countries, and offers unparallelled lifetime serviceand support for the most robust and reliable network for theInternet of Things.Eseye aims to provide customers with its simple managed

connectivity solution. The AnyNet Gold SIM solution provides routingacross multiple networks to ensure continuous service while alsoresolving challenges around security and reliability in both local andglobal deployments.According to Stephen Stewart, Africa regional director at Eseye, if

IoT deployments are to be successful, “units need to be operational100 per cent of the time, without the concerns or barriers to doingbusiness caused by data, management, or support". A recent studyconducted by James Brehm & Associates supports Stephen’scomment, finding that 73 per cent of enterprises are eitherexperimenting with or implementing IoT solutions, but connectivityand interoperability are making global scalability a challenge.Additionally, there is a common misconception that simply adding

a SIM card will enable IoT innovation to operate like a mobile device,however this line of thinking can be time consuming and complex. Asa result, many IoT solution providers have in the past turned to MNOSIM cards, relying on these MNOs or the service providers for granulardetails on device behaviour that simply haven’t been available. Eseye’s main focus is to normalise the behaviour of IoT devices the

world over, making IoT deployments easier and more predictable. Thesecapabilities have proved to be pivotal in enabling Eseye to establish thelargest global footprint of any non-mobile network operator, allowingthe company to respond to growing client demand across developed,developing and emerging markets all over the world.

LES ENTREPRISES DU monde entier, y compris des sociétés figurant auclassement Global 500, ont investi des millions dans leurs centres decontact au cours des dix dernières années. Et pourtant, la plupart d'entreelles sont mal servies par une technologie qui n'a simplement pasl'échelle, la portée et l'intégration requises pour suivre le rythme de lademande qui existe pour une réponse client connectée en permanence.Afin de résoudre ce problème, LiveOps Cloud a développé CxEngage,une plateforme « Contact Center as a Service » (CCaaS) entièrementnouvelle présentant la fiabilité et l'évolutivité requises par lesentreprises pour fournir des expériences de service clientexceptionnelles, n'importe où. En misant sur ses premières innovationsdans le centre de contact cloud et en exploitant ses antécédents enexpérience client, LiveOps Cloud a conçu CxEngage afin de simplifier lecentre de contact, tout en fournissant le contexte et les perspectivesutiles requis pour exercer un impact immédiat sur le support clientèle.

Les fonctionnalités de CxEngage sont conçues pour offrir auxentreprises de toute taille : une administration sans efforts; Uneperformance informée; une expérience d'agent simplifiée; et unsouveraineté des données.

« Avec CxEngage, les entreprises peuvent focaliser des ressourcesprécieuses sur leurs clients au lieu d'entretenir l'infrastructure,améliorant ainsi directement les résultats d'une entreprise », a déclaréJon Brinton, vice président exécutif et directeur général de Mitel CloudServices. « CxEngage complète notre portefeuille existant en fournissantune solution de centre de contact omnicanal, dématérialisée, de classeentreprise qui est en phase avec la numérisation qu'exigent aujourd'huiles clients pour leurs besoins en termes de services. »

Eseye’s AnyNet Gold SIM connects companies LiveOps Cloud lance la plateforme CCaaS

Company .................................................................................... page

F G Wilson Engineering Ltd ................................................................5

IBC UK (IBC 2016) ............................................................................35

Intelsat................................................................................................7

Kirloskar Oil Engines Ltd. ................................................................36

Liquid Telecommunications..............................................................10

Telecom Italia Sparkle S.p.A. ............................................................2

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The Eseye AnyNet Gold SIM solution

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