7

AGENDAAT-A-GLANCE

To Register, Visit www.itexpo.com, or Contact Frank Coppola at fcoppola@tmcnet.com • 203.852.6800 Ext. 131 7

BusinessSolutions

ServiceProvider Solutions

Open SourceConferencing & Collaboration

Social CRMExpo

CloudCommunications

Summit

LightwaveONE

(Separate registrationfee required.)

Room 304B Room 304C Room 306A Room 306B Room 309 Room 407 Room 308AB

SIP Trunking:Issues,

Opportunities andSolutions

Web 2.0: The Future of WebService Delivery

Introduction to Open Source

Telephony

The Next Generationof IP-Based

Conferencing

SCRM OpeningAddress:

Jon Ferrara, CEO,Nimble

CloudCommunicationsArchitectures and

Technologies

Enterprise OpticalNetworks: Carrier

Managed, Do it Yourself,or Something in

Between

BOXED LUNCH SERVED IN SESSIONS - Paid Attendees Only

Making the BusinessCase for SIP Trunking

in the SMB

TextVisibility – The Key to

Network Optimization

Open Source in theCustomer Service and

Contact CenterEnvironment

How Video Changesthe Way We

Communicate

How Social Media IsChanging

Customer Behavior

API and PlatformRoundup

Role of Optical Networks in Cloud Computing

There's an SBC inYour Enterprise

Is VoIP a Victim of itsOwn Success?

Maintaining Quality inthe Wake of VoIP

Proliferation

Open SourceTelephony for

Everything BUT an IP PBX

Virtual Meetings:Increasing CollaborationWhile Reducing Costsand Ensuring Business

Continuity

Social MediaMonitoring Best

Practices

The Business ofCloud

Communications

Low Latency Network Strategies

SIP Trunking:Getting it Right the

First Time

The State of VoIP Peering

I Didn't Know YouCould do That with

Open Source: ATechnology Focus

VideoconferencingQoS: RemovingBarriers to Entry

IP Contact CentersDone Right!

How to DeployCommunicationsTechnologies for

Web Professionals

Panel: Data Center

Interconnection

Privacy Issues inToday's

CommunicationsEnvironment

Open Source IP PBXRoundtable/Shootout

Communication Beyondthe Enterprise: The

Personal Investment inTelepresence

Keynote Address:Joe Staples,

Interactive Intelligence

CloudCommunications

2011 - State of the Art

Today’s EnterpriseNetwork:

Make Yours Modern

KEYNOTE SESSION Featuring Alcatel-Lucent, CA Technologies

NETWORKING RECEPTION - SPONSORED BY ALOE SYSTEMS, FORMERLY MERA

STARTUPCAMP: COMMUNICATIONS EDITION

Monday, October 4, 2010

11:00-11:45

12:15-1:00

1:15-2:00

2:15-3:00

3:15-4:00

4:00

5:00

5:30

PLATINUM Sponsors

AGENDAAT-A-GLANCE

For Exhibitor and Sponsorship Information contact Joe Fabiano at jfabiano@tmcnet.com • 203.852.6800 Ext. 1328

Business Solutions

ServiceProvider Solutions

DeveloperSolutions

MobileCommunications

Social CRMExpo

CloudCommunications

Summit

LightwaveONE

(Separate registrationfee required.)

Room 304B Room 304C Room 306A Room 306B Room 309 Room 407 Room 308AB

Continental Breakfast - Paid Attendees Only - Sponsored by 8x8, Inc.

Meet the HD HandsetVendors

The Secrets of Selling SIP Trunking

Introduction to Voice Applications

Welcome to theConnected Generation

Integrating SocialMedia Into YourContct Center

Public or Private:Clearing up the Clouds

Optical ConnectivityEnables the Green

Data Center

Learn How to DriveRevenue, Increase ProfitMargins, Reduce Costs,

and Build YourSubscriber Base

Building Better HDVideo Conferencing &

CollaborationSystems

Practical Considerationsfor Deployment of aMobile FMC Client

Solution

Turning Social Mediainto a CRM Tool

The Business Value of the Cloud

Cabling the Data Center:

Best Practices Panel

A Layer Above -Controlling Decisions

in the Network

Moving from Concept toCash Flow with SaaS-

Based Switching &Network Management

Services

Beyond the BrowserAdding Voice & Real-

Time Text to YourWeb Apps

Roam Free - The Future of Mobile VoIP

Making Social MediaSites Work for Your

Business

SMB CloudCommunicationsAdoption Trends: What's Hot and

What's Not?

Power Over Ethernetand Fiber NetworksAre Not Mutually

Exclusive

Presence and theUnified UserExperience

The SOHO Market:Is it Being Served?

Building a SocialNetworking Website

using SIP andConverged Application

Framework

Achieving HD VoiceOn Smartphones

The Work-at-HomeModel for CustomerContacts: Strategiesand Best Practices

Mapping theCompetitive

Landscape of Cloud Computing

Ensuring EnterpriseSecurity in OpticalBackhaul Networks

Conference Luncheon - Featuring Keynote Address by Phil Edholm, Avaya

Bringing Social Software

into the Enterprise

Consumer MarketOpportunities forMobile VoIP and

Femtocells

Building an App for That:Best Practices for

Developing Apps forToday’s Mobile

Platforms

The Landline-LessTelecommuter

Hosted ContactCenter Solutions -Delivering UnifiedCommunications

Will the Cloud Killthe PBX?

Powering Desk toDesk Dynamic

Ethernet Lightpaths

KEYNOTE SESSION Featuring Salesforce.com, Ribbit, AT&T, ShoreTel

EXHIBIT HALL GRAND OPENING RECEPTION - Sponsored by Aculab

Tuesday, October 5, 2010

8:30-9:15

9:30-10:15

10:30-11:15

11:30-12:15

12:15

1:15 -2:00

2:00

8:00

4:00 -8:00

DIAMOND Sponsor

9

AGENDAAT-A-GLANCE

To Register, Visit www.itexpo.com, or Contact Frank Coppola at fcoppola@tmcnet.com • 203.852.6800 Ext. 131 9

Business Solutions

ServiceProvider Solutions

UnifiedCommunications

VirtualizingCommunications

Social CRMExpo

CloudCommunications

Summit

LightwaveONE

(Separate registrationfee required.)

Room 304B Room 304C Room 306A Room 306B Room 309 Room 407 Room 308AB

CONTINENTAL BREAKFAST - Paid Attendees Only - Sponsored by 888VoipStore

The Debate Rages:Hosted IP vs.

Premises-based VoIP

Meet The New Voice Mail

The UC Market: WhyBusinesses are

Replacing their LegacySystems with Unified

Communications

VirtualizingCommunications

IVVT and the Video-EnabledContact Center

Using the Cloud toSupport Social Media

Strategies

Minimizing NetworkCost and Complexitywith Air-blown Fiber;The Considerations,

Economics, andBenefits of Passive

Optical LANs;Active Optical Cabling

The Business Casefor VoIP –

Going Beyond theROI and TCO

The Importance of Bundling:

Creating Stickiness

Understanding TCO:What Does UnifiedCommunications

Really Cost?

VirtualizationStrategies –

One Size Does Not Fit All

Speech AnalyticsTrends in

Contact Centers

Cloudy with a Chanceof Collaboration?

KEYNOTE SESSION Featuring Xirrus, Level 3

EXHIBITS OPEN

CONFERENCE LUNCHEON - Paid Attendees Only

The UltimateCommunications

Makeover

Putting the QualityBack into Voice

Is Software-based UC Ready for Prime Time?

Security in aVirtualized

Envoironment

Untethering TheContact Center

What OrganizationsNeed to Know About

Cloud Security

Evolved PacketTransport &

Enterprise Services

Helping SMBsAchieve MaximumGlobal Connectivity

“Self-Service”Telecom and Beyond

Security and UnifiedCommunications:What You Need to

Know

Unified Communicationsand the VirtualizedEnterprise: More

Functionality, ReducedSpend

Getting the Messageand Integrating Social Feedback

Keys to a SuccessfulCloud Migration

In-service PreventiveMaintenance of

CWDM Networks

The IP Migration Isn’tDone Until You FoIP

Yourself

Keeping it Fair:Leveraging Network

Policies to AlignIncreased Revenue withCustomer Satisfaction Integration Strategies

for Multi-vendor UCSolutions

Enterprise WANStrategies Today

The Complete "Do-it-Yourself" Social Media

Makeover for YourSales Organization

How ServiceProviders can Benefit

from CloudCommunications

Giving Enterprises theCompetitive Edge

with Advanced FTTB Services

Dark Fiber andWireless Backhaul

Update

Virtualizing YourContact Center

Social Media in Action:

A CRM Case Study

Cloud Communicationsand its Impact on the Future of VoIP

and UnifiedCommunications?

MUSTANG CONVERTIBLE GIVEAWAY IN EXHIBIT HALL - MUST BE PRESENT TO WIN!

Wednesday, October 6, 2010

8:30-9:15

9:30-10:15

11:00am-5:00pm

12:45-1:30

1:45 -2:30

2:45 -3:30

3:45 -4:30

8:00am

10:15

12:00