Yammer for Executives

Agenda

What change are you looking to drive?

Where do you come in?

Demo & Best Practices Outcomes

What change are you looking to drive?

Teams are overwhelmed

61% of time is spent coordinating collaboration

$26,041 productivity loss per worker, per year

Employees are disengaged

Change is often met with resistance57% decline in workforce productivity

The benefits of using Yammer are real

83% of Yammer users feel better connected with

their team

25% boost in productivity in

social organizations

20% rise in supplier & partner

satisfaction

67% of new employees get up

to speed faster

78% of Yammer users

communicate more effectively

41% Of users are more prone to

share feedback via Yammer

50% of users can locate relevant

information and people faster

80% of users are more informed

with what is happening

40% greater ROI when using

Yammer and SharePoint together

Sources: IBM Global CIO Study, 2011 - Yammer User Survey, 2010 - McKinsey, The Social Economy, July 2012 - Gallup Consulting “Employee Engagement, What’s Your Engagement Ratio?”

2008 - Yammer User Surveys, 2010 and 2013

Improve team alignment- Collaborate across geos and functions- Manage projects and events- Drive competitive intelligence

Increase employee engagement - Identify expertise- Accelerate learning, development & onboarding- Share best practices

Continue to evolve- Innovate faster- Adapt and respond to change- Build a unified culture

Where do you come in?

Organizational success with social

media is fundamentally a leadership and management challenge, not a technology implementation.

The Social Organization: How to Use Social Media…

Gartner Research

Four Components of a Successful ESN1Clarity of vision

Your organization can explain how ESN helps them do their job better

2Sponsorship & Participation

Executives and key contributors are committed to driving adoption

3Integration

The right sources of business data are connected to your Enterprise Social solution

4Community Management

A proactive, analytics-based approach is applied to engaging users

Executive Engagement – Why?Top reasons why employees want their leadership to participate on Yammer:

• Validation of using Yammer

• Connection and culture

• Humanize leaders

• Recognition from leadership

• Transparency

• Direct communication

Executive Engagement – Why?Top reasons why leadership should want to participate on Yammer:

• Employees want you to!

• Research shows leadership is key to success

• Improve your reputation, humanize yourself

• Social is becoming expected leadership behavior

• Boost employee morale

• Get a pulse check on your organization

• Foster a culture of openness and sharing.

“Social CEOs lead companies with

higher reputational status”

Socializing your CEOWeber Shandwick, 2009

What are other executives saying?

14

What are other executives saying?Yammer “has solicited a degree of honesty and openness… It's been, I think, the biggest change in Telstra in terms of breaking down all 10 layers of management… I'm not Mr. Thodey, I'm David Thodey."

David Thodey CEO, Telstra

“If you engage staff in a way that shows their opinion is important, it’s extraordinary what you learn – and the excitement you generate. That’s what working social does for an organization.”

Steve CarleyCEO, Red Robin

Demo & Best Practices

Stay Engaged with Colleagues

Recognize & Praise Hard Work

Encourage & Respond to Feedback

Bring Leaders & Teams Together

Share & Receive Information

Use Announcements for company-wide messaging

Follow up on big news by sharing a Note with additional details

Share key updates with All Company to keep your

employees “in the know”

Join Groups to follow the conversations and work taking

place across teams

Businesses today are required to move fast to keep up with the ever changing needs of consumers. This can be a challenge if there’s lack of visibility into what’s happening across and outside of the organization.

Share & Receive Information

The majority of employees are disengaged and feel as though their input doesn’t matter. It’s essential to enable your employees to have a voice and show that you are listening.

Encourage & Respond to Feedback

Take note of Likes and Replies to your posts Encourage

employees to Reply to your

posts with questions and

feedback

Ask an open-ended question

Host a YamJam

Leaders and teams today are dispersed across geographies and departmental silos. It’s important to stay on top of what your fellow executives are doing and make sure leadership is in alignment.

Bring Leaders & Teams Together

Create a Leadership Group

Share regular reports and engage

in discussion around these documents

Encourage other leaders to Post updates on strategies and goals

Feedback is powerful. Employees are encouraged by the feedback and reinforcement they receive from others, especially managers and executives.

Recognize & Praise Hard Work

Post a Praise for a job well done

Like a post you find interesting or

valuable

Outcomes

• Set up your profile and notifications

• Join 3 groups of interest to you

• Post your first update

• “Like” a post you find interesting or valuable

• Download the mobile app.

Get going today!

Tip! Step through the

Getting Started Guide for Executives to get

up and running

And remember…

Lead by example and pull employees into your network with engaging communications

Engage with your members – the simplest interactions can make a big difference

It’s a journey to value – help everyone understand what that value is, why they should embark on the journey and how they will get there

Appendix

Accessing YammerAccess Yammer from your mobile device when you’re on the go.

Adjust notifications

Optimum notification settings for new users

2. Click Notifications

1. Select Edit Profile

Messages where you are @mentioned

Make Yammer relevant to you• Follow Key People

• Search for your direct reports in the

search bar

• You don't need to follow everyone

• Members will not receive a

notification if you "un-follow" them

• Join Groups

• Search and join groups that interest

you so that they appear in your

Following Feed

• No need to be too formal! This is the opportunity for you to quickly engage with

your teams and get a snapshot of what is happening on the front-line

• Keep most posts shorter than traditional communications - the idea is to engage

and start discussions

• Ask questions!

• Don't be afraid to show your personality.

Quick tips for engaging with colleagues

© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.