AgendaAgenda

What is knowledge?What is knowledge? What is knowledge management?What is knowledge management? Knowledge management approachesKnowledge management approaches Knowledge and Social Knowledge and Social

EntrepreneurshipEntrepreneurship

KnowledgeKnowledge

As a form of capital, As a form of capital, must be exchangeable among persons, must be exchangeable among persons, and must be able to growand must be able to grow

Knowledge Management

Knowledge management includes knowledge generation, the formalization of knowledge, storage of knowledge, diffusion of knowledge and the co-ordination and control of knowledge.

Knowledge generation or

absorption

Knowledge diffusion

Knowledge formalisation

Knowledgetransferability

Knowledge storage

EMPOWER NATIONEMPOWER NATION

MISSIONMISSION

To assist development of creative and To assist development of creative and entrepreneurial spirit among individuals, entrepreneurial spirit among individuals,

groups, communities and to develop groups, communities and to develop competencies for succescompetencies for successsful enterprising.ful enterprising.

To assist development of entrepreneurial To assist development of entrepreneurial culture in all its aspects! Culture which culture in all its aspects! Culture which promotes constant innovation to solve promotes constant innovation to solve

different problems for society's social and different problems for society's social and economic development.economic development.

IN PURSUIT OF CREATING ONE MILLION ENTREPRENEURS

Data, Information, KnowledgeData, Information, Knowledge

DataData –– raw facts; numbers raw facts; numbers Information Information –– data in context; data in context;

readily captured in documents and readily captured in documents and databasesdatabases

KnowledgeKnowledge –– information plus information plus experience to act uponexperience to act upon

KnowledgeKnowledge

Information that is Information that is contextualcontextual, , relevant relevant and and actionableactionable

Knowledge is INFORMATION IN Knowledge is INFORMATION IN ACTIONACTION

Higher than data and Higher than data and informationinformation

Crucial Concepts for Knowledge Management

Information = Information = KnowledgeKnowledge

Information is digitisableInformation is digitisable

Knowledge exists in intelligent Knowledge exists in intelligent systemssystems

Knowledge TypesKnowledge Types

Explicit knowledgeExplicit knowledge

Tacit knowledgeTacit knowledge

Explicit KnowledgeExplicit Knowledge

Objective, rational, technicalObjective, rational, technical Easily documentedEasily documented Easily transferred / taught / Easily transferred / taught /

learnedlearned

Tacit KnowledgeTacit Knowledge

Subjective, cognitive, Subjective, cognitive, experiential learningexperiential learning

Hard to documentHard to document Hard to transfer / teach / learnHard to transfer / teach / learn

Involves a lot of human Involves a lot of human interpretationinterpretation

Further Attributes of Further Attributes of Knowledge Knowledge

Know-howKnow-how Know-whyKnow-why Know-whatKnow-what Know-whoKnow-who Know-whereKnow-where Know-whenKnow-when

(Collison and Parcell, 2001)(Collison and Parcell, 2001)

Activities of Managing Activities of Managing Knowledge Knowledge

CreateCreate DiscoverDiscover CaptureCapture DistilDistil ValidateValidate ShareShare AdaptAdapt AdoptAdopt TransferTransfer ApplyApply

Knowledge Management Knowledge Management ApproachesApproaches

Self-serviceSelf-service –– internet portals; yellow internet portals; yellow pages; people finderpages; people finder

Networks and Community of PracticeNetworks and Community of Practice –– knowledge sharing; learning communitiesknowledge sharing; learning communities

Facilitated transferFacilitated transfer –– internal internal consultants; dedicated facilitators; known consultants; dedicated facilitators; known expertsexperts

Sustainable Knowledge Sustainable Knowledge ManagementManagement

Unconscious incompetenceUnconscious incompetence Conscious incompetenceConscious incompetence Conscious competenceConscious competence Unconscious competenceUnconscious competence

SOCIAL VALUE CREATIONSOCIAL VALUE CREATION

Knowledge MangementKnowledge Mangement

““The wise see knowledge and The wise see knowledge and action as one” (Bhagvad Gita). action as one” (Bhagvad Gita).

Intelligent organizations Intelligent organizations recognize that knowledge is an recognize that knowledge is an asset, perhaps the only one that asset, perhaps the only one that grows over time, and when grows over time, and when harnessed effectively can sustain harnessed effectively can sustain the ability to continuously the ability to continuously compete and innovate.compete and innovate.

Knowledge CirculationKnowledge Circulation

Industry

University

Students

Knowledge Circulation

In today’s economy business models are changing In today’s economy business models are changing towards decapitalized New Economytowards decapitalized New Economy

(Outsourced Network)

Old EconomyOld Economy New New EconomyEconomy

INTELLECTUAL/ BRAND CAPITAL

HUMAN CAPITAL

WORKINGCAPITAL

PHYSICALCAPITAL

“Push”Focus

Production Focus

High

High

Customer Focus

Low

Low

“Pull”Focus

What is the difference What is the difference between USING between USING KNOWLEDGEKNOWLEDGE forfor

““Entrepreneurship” Entrepreneurship”

and and forfor

““Social Entrepreneurship”Social Entrepreneurship”??

DIFFERENCESDIFFERENCES

Purposes,Purposes, not tools and techniques not tools and techniques

Benefits,Benefits, not efficiency and efficacy not efficiency and efficacy

Stakeholders,Stakeholders, not skills and competences not skills and competences

Methodology,Methodology, not topics and approaches not topics and approaches

Where are the differences?Where are the differences? Purposes:Purposes: to transfer modern knowledge, tools to transfer modern knowledge, tools

and techniques, to fill the social and human gap and techniques, to fill the social and human gap generated by modern economies thus not generated by modern economies thus not neglecting economic laws neglecting economic laws

to ensure longto ensure long term sustainability by puterm sustainability by puttting the ting the Human at the Centre of the System, not the high Human at the Centre of the System, not the high Capital-gainsCapital-gains

to ensure corporate social responsibility and thus to ensure corporate social responsibility and thus create wellbeing society for a difference welfare create wellbeing society for a difference welfare statestate

Benefits:Benefits: to increase quality and to increase quality and quantityquantity of opportunities for of opportunities for compcompeetence bulding and work for tence bulding and work for people with different abilities, not people with different abilities, not neglecting basic market economy neglecting basic market economy principles, efficiency and efficacy in principles, efficiency and efficacy in social enterprising….social enterprising….

Developing Stakeholders instead Developing Stakeholders instead Shareholders communities:Shareholders communities: all all the People, all the Civil Society, the People, all the Civil Society, because everyone is affected directly because everyone is affected directly or indirectly by the social-economic or indirectly by the social-economic environments discrepancies and environments discrepancies and everyone can sooner or later became everyone can sooner or later became part of “disadvantaged group”, part of “disadvantaged group”, pushed at the edges of mainstreampushed at the edges of mainstream

Methodology:Methodology: strongly focused on combining strongly focused on combining “cold” tools and techniques to improve efficiency “cold” tools and techniques to improve efficiency and efficacy with “warm” human values, and efficacy with “warm” human values, environmental care and human rights; personal environmental care and human rights; personal development growth, social capital growth, etc…development growth, social capital growth, etc…

to adapt those tools and techniques to specific to adapt those tools and techniques to specific Country/Region/Ethnic Group characteristics Country/Region/Ethnic Group characteristics (social structure, economic structure, (social structure, economic structure, environment, demographic structure, environment, demographic structure, geography…….)geography…….)

THANKS FOR YOUR ATTENTION AND I THANKS FOR YOUR ATTENTION AND I HOPE THAT ABOVE STATEMENT HOPE THAT ABOVE STATEMENT CHALLENGED YOUR CREATIVE CHALLENGED YOUR CREATIVE POTENTIAL ENOUGH TO STIMULATE POTENTIAL ENOUGH TO STIMULATE FURTHER ACTIVE DISCUISSION!FURTHER ACTIVE DISCUISSION!

Self-Assessment and Self-Reflection

Self-Assessment and Self-Reflection

” ”Who am I?”Who am I?”

Describe yourself in seven key Describe yourself in seven key words, intended for someone who words, intended for someone who don’t know you! don’t know you!

Here are some of the questions that I encourage Here are some of the questions that I encourage all potential entrepreneurs to think about-all potential entrepreneurs to think about-

1. What gets you excited, gives you energy, and motivates you to 1. What gets you excited, gives you energy, and motivates you to excel?excel?

2. What do you like to do with your time?2. What do you like to do with your time?

3. What drains energy from you in your work and in your personal 3. What drains energy from you in your work and in your personal relationships?relationships?

4. How do you measure success in your personal life?4. How do you measure success in your personal life?

5. What do you consider success in your business/career?5. What do you consider success in your business/career?

6. What are your specific goals for your personal life?6. What are your specific goals for your personal life?

7. What are your goals for your business/career, including income, 7. What are your goals for your business/career, including income, wealth, recognition and impact on your community?wealth, recognition and impact on your community?

8. What do you want to be doing in one year? In five years? In ten 8. What do you want to be doing in one year? In five years? In ten years? At retirement?years? At retirement?

9. What are the major reasons you want to start a business?9. What are the major reasons you want to start a business?

10. How many hours are you willing and able to put into your new 10. How many hours are you willing and able to put into your new venture?venture?

11. How would you describe your tolerance for uncertainty 11. How would you describe your tolerance for uncertainty and risk?and risk?

12. Do you easily trust other people working with you on a 12. Do you easily trust other people working with you on a common activity? Why or why not?common activity? Why or why not?

13. How much financial risk are you willing to take with your 13. How much financial risk are you willing to take with your new venture (personal assets, personal debt, etc.)?new venture (personal assets, personal debt, etc.)?

14. What are the non-financial risks for you in starting a new 14. What are the non-financial risks for you in starting a new business?business?

15. How do you react to failure?15. How do you react to failure?

16. How do you react in times of personal stress? How do you 16. How do you react in times of personal stress? How do you deal with stress in your life?deal with stress in your life?

17. How much income do you need with your current 17. How much income do you need with your current lifestyle?lifestyle?

18. How long could you survive without a paycheck?18. How long could you survive without a paycheck?

19. How much money do you have available to start your 19. How much money do you have available to start your business?business?

20. Whose support (non-financial) is important for you to 20. Whose support (non-financial) is important for you to have before starting your business (family, spouse, etc.)?have before starting your business (family, spouse, etc.)?