agile and change management
TRANSCRIPT
Agile + Change ManagementReal Stories from Real Organizations
Jason Little, Leanintuit | @jasonlittle | leanintuit.com
http://sli.dousecodeVirtualSummit17
@jasonlittle|leanintuit.com
HowdoIuseagiletotransformanorganization?
Anagiletransformationprojectendeduponmylap,howdoIdothat?
HowdoI,asachangemanager,workwithanagileteam?
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-CarlSagan
“Youhavetoknowthepasttounderstandthepresent”
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www.agilemanifesto.org
2001-TheAgileManifesto4Values
12Principles
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-MartinFowler
“Wedecidedtocallitamanifestosinceitwasacalltoarmsanda
statementofourbeliefs.”
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-JimHighsmith
“Inordertosucceedintheneweconomy,tomoveaggressivelyintotheeraofe-business,e-commerce,and
theweb,companieshavetoridthemselvesoftheirDilbertmanifestationsofmake-workandarcanepolicies.”
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Marketing Development Operations Change/HR
Marketing’s Agile Process Dev’s Agile Process Operation’s Agile
ProcessChange/HR’s Agile
Process
Enterprise mandated Agile Process
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Marketing Development Operations Change/HR
‘GoingAgile’inMarketing
Pros:
- createdcross-functionalteamsfrom7differentmarketingareas
- Workedonhighly-uncertainprojects
- Created‘designsprint’process
- Increasedlearningbetweensub-groups
“Wedidwhatnormallytakes3months,in1week!”-VP
Cons:
- projectwasreadyfordevelopment,satinaqueuefor7+months
- Toosuccessful,consideringtheorganizationalnorm
- Didn’treplicatesuccessonsubsequentmarketingprojects
Result:Manypracticesstuck,whichwassignificantincertainareas.
ALessoninLocalOptimization
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Agilewasmeanttooptimizethetimefromconcepttocashinordertohelporganizationsstayrelevantinthe
neweconomy
Yourcustomersdon’tcareaboutanythingthathappenshere…
…orhere…
…orhere…
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Wedesperatelywantchangetolooklikethis
Plan Execute Closeout
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Becauseourbrainscravecertainty“theonethingthat'scertainisthatpeoplewillpaylotsofmoneytoatleastfeellessuncertain”-DavidRock
https://www.psychologytoday.com/blog/your-brain-work/200910/hunger-certainty
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Experiments Show progress
early
Man, this change is
really hard
Uh-oh…
Reboot
Hey, it’s working!
Uh-oh…
Intervention
Eek, this is getting hard…
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Farfromcertainty
Farfromagreement
Closetocertainty
ClosetoAgreement
Moving printers
Agile or digital transformation
Using agile on projects
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-Me.
“Agilepractitionerssay‘wemustembraceuncertainty’,Isayweneedtofigureouthowtoreduceit,orat
leastcopewithit”
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Forgetagile…whatismeaningfulchange?
4ShortStories
leanchange.org/stories
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Problems:- nounderstandingofchangevalue- Changemanagementwasisolated- “Usandthem”mentality
ALargeBank1
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http://leanchange.org/2017/05/lean-change-management-in-action/
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ChangeCanvashelpedkickstartalignmentAbigvisiblechangewallhelpedreinforcealignment
AnExperimentationapproachhelpedcaptureoutcomesandinsightsAfeedback-drivenapproachhelpedintegratedeliveryandchangemanagement
KeyLearnings
leanchange.org/resources
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Problems:- Noclearunderstandingofthechange- Noownershipofthechangebymanagers
ALeasingCompany2
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97%ofthepeoplesaidtheyfeltwell-preparedforthechangeProgramlaunchedwithin2weeksoforiginaldateDress-rehearsalshelpedpreparepeopleforlaunch
ChangeCanvaseshelpedthepeopleaffectedbythechangedesignthechange
KeyLearnings
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Problems:- 50+stakeholders- 1000’sofdeskagentsneededtraining
ALargeTelecom3
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WhatHappened:Trainersjoinedbi-weeklysprintdemos
Teamcreatedbefore/afterscreenshotautomationfortrainersBusinessdrovethereleasedate,nota‘continuousdeployment’process
Sorry,thisstorypre-datesphotos.
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BeawareoftheenterpriseLetallupanddown-streamgroupschoosetheirownlevelofinvolvement
Listentothesystem
KeyLearnings
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Problems:- 18monthsintoa5yeartransformation- Plentyofsilos- Feelingstuck
AnotherLargeBank4
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2Days200people,20facilitators
$25,000inLego17changecanvases
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$25,000worthofLego… …takenbyboatfromDenmarktoSweden
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Thechangeteamdoesn’tdriveanything,theyfacilitate“Thepeoplewhowritetheplandon’tfighttheplan”-JillForbes
Theconversationmatters,nottheprocess,canvas,templateordocumentDefininganagilechangemanagementprocessinisolationmeansyou’vealreadylost
VisualizingchangeworkisincrediblyimportantTheprimaryresponsibilityofachangemanagerisoneofsense-making,notcontrol
CommonPatterns
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-DarrylConnorfromCBoC’s2013ChangeConference
“Ifyouaren’tinthisprofessiontofacilitatemeaningfulchange,getoff
thepath.”
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Thefutureofchangemanagementisn’tagile,orastandardprocessorawatereddowncertification.
Everythingweneedtoknowhasalreadybeeninvented.Allthat’srequiredisashiftinstance:AwayFrom:
ControlBuy-in
BestpracticesCommunication
Urgency
Towards:FacilitationCo-Creation
GoodpracticesDialogue
CauseandPurpose
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Referenceshttps://martinfowler.com/articles/agileStory.html
http://agilemanifesto.org/history.htmlhttps://www.psychologytoday.com/blog/your-brain-work/200910/
hunger-certaintyhttp://leanchange.org/stories
Thankyou!