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Agile and Lrning Organizations LnAgileUS 2017 - Fort Lauderdale Wolfgang Wiedenroth @iedenroth @iedenroth

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Page 1: Agile and Organizational Learning

Agile and Learning OrganizationsLeanAgileUS 2017 - Fort Lauderdale

Wolfgang Wiedenroth @wwiedenroth

@wwiedenroth

Page 2: Agile and Organizational Learning

Learn to better use Scrum’s potential to become a learning organization.

For this, linking the teams to the rest of the organization is essential.

About this talk

@wwiedenroth

http://www.it-agile.de
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Page 3: Agile and Organizational Learning

:) :| :(

€

Vision

Product Owner

Product Backlog Sprint

Backlog

Retrospective

Review

ScrumMaster

Development Team

Product Increment

Daily Scrum

Agile is about learning An agile organization is a learning organization

@wwiedenroth

http://www.it-agile.de
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Page 4: Agile and Organizational Learning

Hirotaka TakeuchiIkujirō Nonaka

Nonaka, Takeuchi: „The New New Product Development Game“, Harvard Business

Review, 1986

Scrum - the origin

@wwiedenroth

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Page 5: Agile and Organizational Learning

Fuji Xerox FX-3500 in 1978Honda City in 1981

NEC PC8000 in 1979 Canon AE-1 in 1978

Scrum in the 70s?

@wwiedenroth

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Page 6: Agile and Organizational Learning

sequential

Scrum

overlapping

fast and innovative@wwiedenroth

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Page 7: Agile and Organizational Learning

The Scrum-Team

cross-functional autonomous

inspect&adapt

@wwiedenroth

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Page 8: Agile and Organizational Learning

1987: Matsushita releases the first home

bread maker

see Nonaka, Takeuchi: „The Knowledge-Creating Company“@wwiedenroth

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Page 9: Agile and Organizational Learning

explicit knowledge

lkadslö adskl jadslköasdjölkjadsö lkjasd ÖLKasdölk jasdölkjöl adslökasd jÖLK Asölkj aslök asölkjasöl ÖLKasd jölasd jölkasd jölkja slkö jasdöLK JAsödl

jölsad kJÖLasd jölasdkjlöasd jlöasd jÖLAsd kjölaks jÖL Ask jölads jÖL adskjölasd jÖLAsd kjlöasd

ÖLasdlöads jlöads jlöads jLÖAsd jlöads KLÖasölkadsj lökasd

Explicit Knowledge

@wwiedenroth

http://www.it-agile.de
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Page 10: Agile and Organizational Learning

lkadslö adskl jadslköasdjölkjadsö lkjasd ÖLKasdölk jasdölkjöl adslökasd jÖLK Asölkj aslök asölkjasöl ÖLKasd jölasd jölkasd jölkja slkö jasdöLK JAsödl

jölsad kJÖLasd jölasdkjlöasd jlöasd jÖLAsd kjölaks jÖL Ask jölads jÖL adskjölasd jÖLAsd kjlöasd

ÖLasdlöads jlöads jlöads jLÖAsd jlöads KLÖasölkadsj lökasd

tacit

know

ledge

Tacit Knowledge

explicit knowledge

siehe Michael Polanyi: „The Tacit Dimension“

Michael Polanyi: „We can know more than we can tell“.

@wwiedenroth

http://www.it-agile.de
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Page 11: Agile and Organizational Learning

explicit knowledge

lkadslö adskl jadslköasdjölkjadsö lkjasd ÖLKasdölk jasdölkjöl adslökasd jÖLK Asölkj aslök asölkjasöl ÖLKasd jölasd jölkasd jölkja slkö jasdöLK JAsödl

jölsad kJÖLasd jölasdkjlöasd jlöasd jÖLAsd kjölaks jÖL Ask jölads jÖL adskjölasd jÖLAsd kjlöasd

ÖLasdlöads jlöads jlöads jLÖAsd jlöads KLÖasölkadsj lökasd

tacit knowledge

transforming knowledge is learning

Dave Snowden: „Knowledge is only known, when it is needed to be known.“

@wwiedenroth

http://www.it-agile.de
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transforming tacit to tacit knowledge

socialization

taci

t

tacit

e.g. internship at customer

@wwiedenroth

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transforming tacit to explicit knowledge

socialization

taci

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tacit

externalisation

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expl

icit

e.g. building a prototype

@wwiedenroth

http://www.it-agile.de
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transforming explicit to explicit knowledge

socialization

taci

t

tacit

externalisation

tacit

expl

icit

combination

explicit

expl

icit

e.g. creating a business model

@wwiedenroth

http://www.it-agile.de
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socialization

taci

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tacit

externalisation

tacit

expl

icit

combination

explicit

expl

icit

explicit

taci

t

e.g. using the product

internalisation

@wwiedenroth

http://www.it-agile.de
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product-related learning in Scrum

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internalisation

socialization

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externalisation

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expl

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combination

explicit

expl

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Working with customers

developing the product

Sprint Review

Sprint Review Sprint Planning

Working in the team

@wwiedenroth

http://www.it-agile.de
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process-related learning in Scrum

explicit

taci

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internalisation

socialization

taci

t

tacit

externalisation

tacit

expl

icit

combination

explicit

expl

icit

Working in the teams

Sprint Retrospective

Sprint Retrospective Sprint Planning

Working in the team

@wwiedenroth

http://www.it-agile.de
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Knowledge spiral in Companies

explicit

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internalization

socialization externalization

combination

see Nonaka, Takeuchi: „The Knowledge-Creating Company“

@wwiedenroth

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tacit

explici

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Individual Group / Team

Company

Scrum- FrameworkKn

owled

ge

???

@wwiedenroth

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tacit

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Individual Group / Team

Company

Scrum- FrameworkKn

owled

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???

linking business- und innovationsystem

Knowledge transfer between teams

Knowledge transfer „bottom-up“

Knowledge transfer “top-down”

…@wwiedenroth

http://www.it-agile.de
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optimize flow efficiency maximize

learning

Business and Innovation System

@wwiedenroth

Innovation system

Businesssystem

http://www.it-agile.de
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optimize flow efficiency

maximize learning

stableunstable

@wwiedenroth

Innovation system

Businesssystem

http://www.it-agile.de
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knowledge transfer by rotating employees

isolated system but still linked

Innovation system

Businesssystem@wwiedenroth

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Business and innovation system are mixed; one-size fits all mentality

employees aren’t rotating between business- and innovationsystems

Agile development is seen as “execution” focussing on higher throughput (absolutely valid for the business system, but nonsense for the innovation system)

Most Scrum-Teams are minimal cross-functional (Programmers, Testers).

reality in software development

deficits in developing relevant

innovations

@wwiedenroth

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internships at customers, customer service, or sales.

attending communities of practice outside your specialization

cross-departmental open spaces

Support Party (Jimdo)

Customer Service employees as part of dev teams (Jimdo).

…

Path to employee rotation

@wwiedenroth

http://www.it-agile.de
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Spreading knowledge

employee rotation, internships,…

Story Telling, Open Space,

Communities of Practice, …

trainings, coaching, …

Communities of Practice,

Workshops, …

explicit

taci

tta

cit

tacit tacit

expl

icit

explicit

expl

icit

@wwiedenroth

http://www.it-agile.de
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Do we practice all forms of knowledge transfer?

What’s your business system?

What is our innovation system?

How do we ensure learning (tacit and explicit) takes place throughout the company incl. the business and innovation system?

What is our strategy regarding employee rotation?

ask yourself

@wwiedenroth

http://www.it-agile.de
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Thanks for listening!

Wolfgang [email protected]

@wwiedenrothwww.agilemanic.com

mailto:[email protected]
http://www.agilemanic.com
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