Agile Partners is a leading and a globally focused IT Strategy & Services Company.

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Agile Partners is a leading and a globally focused IT Strategy & Services Company.

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Presentation for:

VISION AND MISSION

VISION

Trusted, vendor -neutral and value-based, end-to-end IT solution partner with reach for both corporate enterprise and goverments across the globe

MISSION

Listen to customer requests, explore technological alternatives, and deliver an easy to use, manageable, and scalable solution with continuous support

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The Company • Agile Partners is US & Canada operations

for Dev Information Technology Ltd • Privately-Held • Founded in 1997 in Ahmedabad, India • 2000+ skilled man-power serving more

than 100+ customers pan India and across the globe

• Experiencing steady growth of 20% each year for the last 3 years

• Offers end-to-end solutions to meet IT needs of customers

• Operations in Europe, USA and Canada • 24x7 network operations center (NOC) • 24x7 technical support center • RFID restricted access for physical

security • 24x7 monitoring via CCTV

ESTEEMED CLIENTS

PARTNERS AND ASSOCIATIONS

AWARDS AND RECOGNITIONS

• Awarded by Microsoft for Best Sales Partner in e-Governance for three consecutive years

• Microsoft’s National Partner Award Best Public Sector SI, 2006, Star Partner Public Sector,2007 and most Influential Public Sector Partner, 2008

• Bagged Finalist Status for Best ISV Product in Microsoft WPC 2004 at Toronto, Canada

• Awarded by Microsoft as Public Sector-Best Performing Regional Partner of the Year,2011

• Best e-Governance Partner from Adobe Technologies, 2011

• Accredited with the prestigious ISO 9001:2000 quality certification

• NSIC-CRISIL SE1B Rated Company • Microsoft Gold Certified Partner since

2000 • Microsoft’s President’s Club Partner

for Microsoft Dynamics • Empanelled to Government of Gujarat

for Web Development and as Total Solutions Provider

AWARDS RECOGNITIONS

DELIVERY MODELS

OFFSHORE MODEL

Our team of professionals and consultants will work from our India development and support center over a secure network

ONSITE MODEL

Our team of professionals and consultants will work closely with customers team at client location

HYBRID MODEL

Major of our team will work from our India development and support center while some will work at client location

Infrastructure Managed Services • IT Consulting •Remote

Infrastructure Management

• IT Helpdesk

Web Solutions •E-Governance •Web Portals •SharePoint

Solutions •SEO Services •Web Marketing •Web Hosting

Licensing and Consulting •Microsoft •Oracle •Adobe •Sify

Enterprise Solutions • IT Strategy •Cloud Computing •Mobility •ERP •EPM •CRM

BOUQUET OF OFFERINGS

ENTERPRISE SOLUTIONS (IT Strategy)

Architecture Principles & Standards Technical Roadmap Virtualization Strategy Cloud Migration Roadmap Infrastructure Consolidation Strategy Storage Optimization Roadmap Application Consolidation Strategy Network Optimization Strategy Mobility Strategy ERP Consolidation Strategy CRM , Web Marketing and SEO Strategy Backup, Failover and DR Strategy Call Center, Telecom and VOIP Strategy

SOLUTION OFFERINGS

Proper Enterprise and Solution

Architecture and Planning helps IS to

do More with Less at the same time

increasing Agility of IS to Align with Business

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ENTERPRISE SOLUTIONS (Cloud Computing)

Financial Assessment Network & Security Assessment Application Portfolio Assessment IaaS, PaaS, SaaS Assessment Cloud Provider Selection Identification of Applications Backup and DR Design & Architecture POC for scalability, operation Cloud Migration Roadmap

SOLUTION OFFERINGS

Proper Enterprise and Solution

Architecture and Planning helps IS to

do More with Less at the same time

increasing Agility of IS to Align with Business

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Infrastructure Management Services

• 24x7 monitor, maintain & manage • Availability & performance • Managed servers & storage • Managed network & security • Managed application & database • Desktop support

• Consulting • Active Directory Updates • OS Upgrades • Exchange Upgrades •Audits and compliance • Solution Design & Implementations • Remediation • DR drills and setup

• Enterprise service desk • IT help desk • Lifecycle support service

Consult | Implement | Operate

Managed Services

Consulting Services

Help Desk Services

Service Capabilities

Network Management Routers, Switches, VoIP devices, Network Links

Security Management Firewalls, Intrusion Protection Systems, VPNs, PKI, AAA Tools

Data Center Management Servers, Databases, Middle Tier Apps, Messaging, Storage Systems

Desktop Management Desktops, Laptops, File & Print Servers

Process Consulting, Audits & Reviews

Availability Management

Asset Management, Patch Management

Problem, Change & Configuration Management

Pro-active Monitoring & Incident Management

Implementation/Migration Support

ITIL compliant processes, SLA driven engagements

Capacity IT Continuity

Availability Financial

Service Level Management / Managed Services

• Exchange, Lotus, SendMail • DNS, Dir. Services • A/V, Security

• SAN • NAS • NetApps

• LAN/WAN • Firewall • VPN • Balancing

• Windows • UNIX • LINUX

Datacenter Operations

• Significant cost savings in the first year with year-on-year improvements. • Continuous innovation through service improvement recommendations, analysis of incident patterns/events for system stability, access to experienced infrastructure resources across technology landscape. • Operational gains through process enhancements including enhanced productivity, reduced duplications and error mitigation. • ITIL compliant standard operating practices, which improve effectiveness and competitiveness. • End-to-end high availability offerings including hosting services for performance & uptime reliability

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NOC

ITIL Process Best Practices

NMS

C M D B

C M D B

Trouble Ticket Engine

Knowledge Base

Change Workflow

Threshold Monitoring

Service Level Agreements

Escalation Engine

Configuration Baselines

Change Management

Capacity Management

Service Desk

IT Service Continuity

Management Reports Engine

Incident Management

Problem Management

SLA Management

Availability Management

INFRASTRUCTURE MANAGED SERVICES

Active Directory Upgrade Availability & health monitoring Asset & software license tracking Change management Preventive maintenance Patch assessment and deployment Capacity planning Application monitoring &

management Failure prediction & management Security reporting Performance analysis Network management

SERVICE OFFERINGS

Remote Infrastructure Management (RIM) refers to remotely

managing information technology (IT)

infrastructure such as workstations, servers,

network devices, storage devices, IT

security devices of a company

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MANAGED SERVICES

END-USER BENEFITS

• Rich NOC without up-front investment

• Expert /skilled engineering support

• Free from operational issues • No customization or training

required as per the evolving technology

END-USER BENEFITS • Round the clock coverage. We

offer flexibility in selection • Cost of engineers are shared

and hence customer do not pay for “idle” hours

• NOC is managed by experienced service managers and they review service with customers periodically

• Even for a small customer with about 5 servers, 100-300 desktops and associated network the savings could be over 40%

• Higher user satisfaction with lower TCO

View Case Study

WEB SOLUTIONS

Web portal development SharePoint development Business process automation and

alignment Static, dynamic and e-commerce

websites Search Engine Optimization (SEO) Web based marketing Web hosting e-Governance

SOLUTION OFFERINGS

Professional web solutions partner who understands both the technical and design

angle, and also online marketing to ensure

your companies brand image is most

effectively represented on the web

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WEB SOLUTIONS

TECHNOLOGY

• .NET framework 2.x and 3.x • JavaScript, VB Script • AJAX, JQuery • MS SQL, My SQL and MS Access • SharePoint 2007 and 2010 • PHP

FEW PORTALS

• Vibrant Gujarat • CM Fellowship • GSWAN • Vanche Gujarat • Kranti Teerth • GIFT • GCCI • SCOPE • IRM • A2Z Tech Exchange • Derby Group of Companies • And many more…

View Case Study

Web Server Administration

• Reduction in risks through guaranteed service levels, reduction no of incidents, predictive cost model, minimized staff turnover impact. • High availability solutions for uninterrupted e-business. • Comprehensive performance reporting.

Production Support &

Management

Availability Capacity & Performance Reports

Installations & Configurations

Application Deployment Support

Availability Monitoring

Consulting & Other Service

Scripting & Customization

Process Automation

Proof of Concepts

Build Environments

Advanced Administration

Web Security

Availability Capacity & Performance Reports

LDAP/ADS Server Administration &

Tuning

Incident & Events for Web Security

Installation of Web Plug-ins

Migration & Upgrades

Implementation & Rollout

Testing

Software/Version Upgrade

Hardware Platform Refresh

Operating System Refresh

• Access to experienced resources who have managed critical environment with business critical SLAs. • Hassle-free support mechanism with 24x7 coverage. •Expert evaluation of all aspects of the Web program designed to minimize capital expenditures and gain efficiencies.

DB Server Administration

• Reduction in risks through guaranteed service levels, reduction of incidents, predictive cost model and minimized staff turnover impact • Scalable solutions that can support large volumes • Flexible delivery and pricing models • 24x365, industry leading support

Production DBA Services

Deployment & Administration

Security & Audits

Performance Tuning

Backup & Recovery

24x7 Production Support

Consulting & Other Service

DBA Services

Data Warehousing

Proof of Concepts

Best Practices & Standards

Reverse Engineering

Migration and Upgrades

Version Upgrades

Data Consolidation

Legacy Data Conversion

Cross Platform Migration

Cross Data Migration

Application DBA Services

Deployment & Administration

Security & Audits

Query Tuning & Performance

Database Refreshes

Database Design

• End-to-end solution that can be customized to meet specific needs or compliance requirements • Improved response time, throughput and efficiency • Enhanced performance of CPU, memory and disk • Fast fault recovery, data protection and disaster planning

LICENSING AND CONSULTING

Microsoft licenses Adobe licenses Oracle licenses Sify digital signatures End-to-end IT consulting

SERVICE OFFERINGS

Focusing on advising businesses on how

best to use information

technology to meet their business

objectives

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Q/A?

Backup Slides

ENTERPRISE SOLUTIONS (ERP/CRM)

Exploring and discovering the power of Microsoft Dynamics Financial management Planning and budgeting Project management Supply chain management Business intelligence Customer relation management Human resource management Collaboration Custom modules and more…

SOLUTION OFFERINGS

Integrating internal and external management

information across an organization,

embracing finance/accounting, manufacturing, sales and service, CRM, etc.

with an integrated software application

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ENTERPRISE SOLUTIONS (ERP/CRM)

ERP/CRM ADVANTAGES

• Connect with customers • Gain better business insight • More productive people and

processes • Manage organizational growth • Manage financial accountability

and compliance • Reduce IT costs • Respond to changing business

conditions

INDUSTRIES

• Public sector • Manufacturing (Discrete) • Service industry

ENTERPRISE SOLUTIONS (EPM)

Exploring and discovering the power of Microsoft Project Suite Demand management Portfolio selection & analytics Resource management Schedule management Financial management Time & task management Team collaboration Business intelligence & reporting Administration, scalability &

extensibility

SOLUTION OFFERINGS

Providing powerful tools for scheduling,

tracking, and updating projects that help organisations to optimize resources,

minimize costs, manage scope, and

deliver on time

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ENTERPRISE SOLUTIONS (EPM)

EPM ADVANTAGES

• Reduce costs and drive efficiency through unified project and portfolio management

• Improve productivity • Project initiation & business

case development • Portfolio selection • Web-Based project editing • Enhanced reporting & business

intelligence

INDUSTRIES

• Manufacturing • Construction • Government contracting • Public sector • IT industry • And more…

RIM - CASE STUDY

Challenge • 20 production, 6 staging and 10 non-production servers • More than 475 desktops all connected to Exchange Server 2000

as well as Exchange Server 2003 • No track of system and services availability and IT support was not

available 24x7x365 • Client wanted to reduce the TCO and increase ROI Solution • Consolidated servers and moved core services on virtualization

with just 6 physical servers • Migrated all email accounts to Exchange 2007 with load balanced

CAS and HUB with Mailbox storage on SAN • Implemented 24x7 monitoring • Implemented 24x7 centralized support desk as per the ITIL’s

standard governed by stringent SLA Benefits • Monthly savings of 20-22% on support costs • Automation and optimization of repetitive tasks reduced work

load on internal team members • Helpdesk resolution time improved by 50% thus increasing the

end-user satisfaction and trust of stake holders

“Congratulations on a successful migration. You should be very proud of what you have accomplished here as this was no small feat. Another heroic effort by a great team!” - Norm Williams

Program Manager (IT)

CLIENT SPEAKS

Back to Presentation

• Windows Server 2008 R2 • Exchange Server 2007 • Kayako • Nagios • Custom WMI Scripting

TECHNOLOGY