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AGP-5200 SeriesPhase IV Fee Computer

Supervisor’s Operation Manual

This manual reflects AGP-5200 Phase III Fee Computers shipped with software version 3.1. Amano Cincinnati Inc. reserves the right to make equipment changes and improvements that may not be reflected in this document. Portions of this document may have been updated to include the latest hardware or firmware version, if applicable. We recommend that this document be read in its entirety before any attempt is made to operate the equipment. Proprietary Notice This document contains proprietary information and such information may not be reproduced in whole or in part without written permission from:

Amano Cincinnati, Inc. 140 Harrison Avenue Roseland, NJ, 07068

Licenses and Trademarks AGP-5200 Fee Computer is a registered trademark of Amano Cincinnati, Inc. Windows and MS-DOS are registered trademarks of Microsoft Corporation. All other trademark names used in this documentation are the sole property of their respective owners. AGP-5200 Fee Computer and Microsoft Windows The AGP-5200 Fee Computer operates in a graphics environment called Microsoft Windows, created by Microsoft Corporation. An extension of the MS-DOS operating system, Microsoft Windows gives a standard look and feel to the Fee Computer and all other windows applications. For more information about Amano’s complete line of products, visit our web site at:

http://www.amano.com

Supervisor’s Operation Manual i

Table of Contents Chapter 1: Introduction ..................................................................................................................1-1

Overview of the AGP-5200 Fee Computer....................................................................................1-1 AGP-5200 Fee Computer Features...............................................................................................1-2 AGP-5200 Fee Computer Hardware Diagram...............................................................................1-3 Components of the Main Menu .....................................................................................................1-4 The Operation Key Window...........................................................................................................1-5 The Keyboard Functions ...............................................................................................................1-6

Chapter 2: Accessing the Fee Computer......................................................................................2-1 Cashier Sign On Procedure (Personal Identification Numbers) ....................................................2-1 Overruling a Cashier Operation.....................................................................................................2-2 Signing On the Next Cashier .........................................................................................................2-2 Signing Off the Current Cashier ....................................................................................................2-3 Cashier Breaks..............................................................................................................................2-3 Relief Cashiers ..............................................................................................................................2-5

Chapter 3: Transactions.................................................................................................................3-1 Overview of the Transaction Process............................................................................................3-1

Manual Keypad Entry ..............................................................................................................3-2 Multiple Rates ..................................................................................................................3-2

Internal Swipe Reader.............................................................................................................3-3 AGP-5600 Validator ................................................................................................................3-4

Lost Ticket Transactions (When using an optional AGP-5600 Validator)......................................3-5 Using A Blank Magnetic Stripe Ticket .....................................................................................3-5 Using Special Tickets ..............................................................................................................3-5

Damaged Ticket Transactions.......................................................................................................3-6 Backout Ticket Transactions .........................................................................................................3-6 Prepaid (Pay on Entry) Transactions.............................................................................................3-7 Miscellaneous Transactions ..........................................................................................................3-8 Voiding Transactions.....................................................................................................................3-8 License Plate Inventory System Transactions...............................................................................3-9

Overview of the LPI System....................................................................................................3-9 LPI Transaction Process .........................................................................................................3-9

Entering the Vehicle’s License Plate Number ................................................................3-10 Troubleshooting the LPI system............................................................................................3-10

Chapter 4: Payment Options..........................................................................................................4-1 Overview of Fee Computer Installations........................................................................................4-1 Validation Coupons .......................................................................................................................4-1 Cash Payments .............................................................................................................................4-2 Credit Card Payments ...................................................................................................................4-3 Check Payments ...........................................................................................................................4-5 Applying Store Discounts to Payments .........................................................................................4-6

Processing Short Transactions ...............................................................................................4-8 Switching to an Event Rate for a Single Transaction ..............................................................4-9 Processing a Tax Exempt Transaction....................................................................................4-9 Switching to a Secondary Currency for the Current Transaction ..........................................4-10

Printing Transaction Receipts .....................................................................................................4-10 Printing Validation Data on Tickets..............................................................................................4-12

Using the AGP-5600 Validator ..............................................................................................4-12 AGP-5600 Validator Ticket Details.................................................................................4-12

Using the AGP-0505 Slip Printer...........................................................................................4-14 Slip Printer Ticket Details ...............................................................................................4-14

ii Supervisor’s Operation Manual

Chapter 5: Menu Options ...............................................................................................................5-1 Printing Cashier Revenue Totals...................................................................................................5-2

Cashier Shift Report ................................................................................................................5-2 Cashier Shift Summary Reports..............................................................................................5-7 Cashier Shift Subtotal Reports ................................................................................................5-8

Manually Operating External Fee Computer Equipment ...............................................................5-9 Opening the Barrier Gate ........................................................................................................5-9 Keeping the Barrier Gate Open...............................................................................................5-9 Releasing the Barrier Gate......................................................................................................5-9 Opening the Cash Drawer.......................................................................................................5-9 Fee Display ...........................................................................................................................5-10 Panic Alarm ...........................................................................................................................5-10

Adding Cash to the Cash Drawer ................................................................................................5-11 Removing Cash from the Cash Drawer.......................................................................................5-11 Switching to an Event Rate for All Transactions..........................................................................5-12 The Management Menu ..............................................................................................................5-13

Accessing other Fee Computer Modules ..............................................................................5-13 Printing a Journal Report.......................................................................................................5-14 Setting the System Clock ......................................................................................................5-15

Chapter 6: The Reports Module.....................................................................................................6-1 Store Discount Reports .................................................................................................................6-2 Length of Stay Report....................................................................................................................6-4 Parking Fee Classification Report .................................................................................................6-8 Entry/Exit Classification Report ...................................................................................................6-12 Program and Rate Configuration Reports ...................................................................................6-16

Program Configuration Report ..............................................................................................6-16 Rate Configuration Reports...................................................................................................6-18

Variable Rate Configuration Report ...............................................................................6-18 Flat Rate Configuration Report.......................................................................................6-20 Rate Assignment Report ................................................................................................6-21

License Plate Inventory System Reports.....................................................................................6-23 License Plate Number Entry Report ......................................................................................6-23 License Plate Inventory System Activity Report ....................................................................6-25

Chapter 7: The Maintenance Module.............................................................................................7-1 Tool Bar .........................................................................................................................................7-1 Menu Bar .......................................................................................................................................7-2 Cashier Information Menu .............................................................................................................7-2 Cashier Rights Menu.....................................................................................................................7-3

Supervisor’s Operation Manual 1-1

Chapter 1: Introduction Welcome to the AGP-5200 Phase III Fee Computer Supervisor’s Manual. This guide is to be used by a supervisor to learn and program the Fee Computer. Depending on access privileges, some functions mentioned in this manual may not be available. Refer to The Maintenance Module 7-1 and the AGP-5200 Installation/Configuration manual for more information. Overview of the AGP-5200 Fee Computer

The AGP-5200 Fee Computer is an extremely powerful, user-friendly and secure parking fee control system. The Fee Computer can accept ticket information in multiple ways, calculate parking fees, accept multiple payment types and generate a wide range of reports. The software running on the Fee Computer is divided into six separate modules, the following table indicates which manuals contain information on the modules.

Module Name Name of Manual The Normal Module The AGP-5200 Series Supervisor’s Operation Manual The Maintenance Module The AGP-5200 Series Supervisor’s Operation Manual The Reports Module The AGP-5200 Series Supervisor’s Operation Manual The Configuration Module The AGP-5200 Series Installation/Configuration Manual The Rates Module The AGP-7800/5200 Rate Structure/Configuration Setup Guide The Diagnostic Module The AGP-5200 Series System Diagnostic Manual

1-2 Supervisor’s Operation Manual

AGP-5200 Fee Computer Features

The AGP-5200 Phase III Fee Computer is a modular system that features: • An active color LCD display • A custom keyboard • A thermal receipt printer • An internal credit card and ticket swipe reader • A standard cash drawer The optional components available for the Fee Computer include: • The External AGP-5900 Fee Display • The AGP-5600 Ticket Validator • The AGP-0505 Slip Printer • License Plate Inventory System Upgrade Kit (for use with the AGP-9100 LPI system) • The Credit Card Upgrade Kit • USB External Floppy Drive Unit • Additional Cash drawers • AGP-0500 Lock Box The AGP-5200 also includes the following features: • Configurable for a payment on entry, central pay or exit pay facility • Calculates parking fees for up to one year. • Contains configurable rate structures. • Accepts payment by cash, credit card (optional), check, store discount coupon, Service card, or

Validation Coupon. • Runs comprehensive management reports. • Provides customizable header and footer for receipts. • Provides barrier gate control. • Provides cash drawer control. Note: The AGP-5200 Phase III Fee Computer does not support the Legacy AGP-0508 Journal

Printer.


AGP-5200 Fee Computer Hardware Diagram

Figure 1-1 The AGP-5200 Fee Computer

• Thermal Receipt

Printer: Prints receipts, basic reports, credit card authorization (or denial) slips and short payment agreements for customers.

• Swipe Reader: Reads encoded parking tickets and credit cards for payment. • Adjustable Color

Monitor: Displays user prompts, transaction information and pictures of license plate numbers (if equipped with the LPI upgrade Kit).

• Keyboard: Input device for the Fee Computer. • Cash Drawer: Stores payments from customers.


Components of the Main Menu

The main menu of the Normal Module contains the following items:

Figure 1-2 The Main Screen

The Summary Window: Displays a detailed summary of the current transaction.

The Instruction Window: Displays instructions and error messages.

The Data Entry Window: Displays the prompt for data entry.

The Fee Display Window: Displays the current fee or time information.

The Function Key Window: Displays the function keys available for the current operation.

Status Indicator: Displays a round indicator light that represents the Fee Computer status by

color: • Green indicates normal operation • Yellow indicates caution or a calculation in progress • Red indicates error (in some cases, the screen area in question becomes red)

The Operation Key Window: Displays the general Fee Computer operation keys.

Icon Window - Displays icons representing the following processes:

Icon Status Vehicle Waiting for Vehicle-if gate arming enabled Ticket Waiting for Ticket Money Waiting for Fee Gate Waiting for Cash Drawer to close or for final Enter key to be pressed when

completing transaction


The Operation Key Window

The Cancel Key In the Normal Transaction Module, the Cancel key returns the cashier to the main menu. The Sign On/Off Key If a cashier is currently signed on, pressing the Sign On/Off key will display the current sign on status and Cashier ID. This information will be displayed temporarily in the Instruction Window and the Function Keys window will display a list of available options. The Menu Key Pressing the Menu key will display the current menu options. The orange function keys (F1-F10) are used to select these options. The Menu key also acts as a “Back” function and will return the cashier back to the main menu of the module. The Enter Key Pressing the Enter key submits information into the Fee Computer.


The Keyboard Functions

Figure 1-3 The Fee Computer Keyboard

The Fee Computer keyboard is laid out as follows:

The left row of grey keys: The Cursor Up key is used for managerial functions and configuration The Cursor Down key is used for managerial functions and configuration The * Asterisk key is used for other functions and configuration The Alt key enables the keyboard’s lower case alpha characters The Alpha key enables the keyboard’s upper case alpha characters

The orange function keys on the keyboard correspond to the function keys currently available

on the screen.

The middle row of grey keys: The $5 key is used to quickly enter a $5.00 amount The $10 key is used to quickly enter a $10.00 amount The $20 key is used to quickly enter a $20.00 amount The # Pound Sign key is used for managerial functions and configuration The CE Clear Entry key is used to clear entries The AM/PM key is used for entering time The Receipt key prints a receipt, or a second copy of the receipt The ⊳ BS Backspace key is used to backspace over previously entered Information

The right row of operation keys:

The Cancel key ends an operation or transaction before it has been completed The Sign On/Off key initializes Sign On/Sign Off procedures The Menu key enables the menu functions The Enter key submits input

The numeric keypad is used for data entry.


Chapter 2: Accessing the Fee Computer Cashier Sign On Procedure (Personal Identification Numbers)

To operate the Fee Computer, a user must sign on as a cashier. Cashiers are identified by their Pin, which consists of a three digit Cashier ID plus a seven to fifteen-digit alpha-numeric PA-DSS (Payment Application Data Security Standard) compliant password. For more information on configuring Pins, see Cashier Information Menu, 7-2. The default Dealer Pin (which requires a USB Sentinel Key to function) is 9735200; meaning that the Cashier ID is 973 and the password is 5200. This password must be changed to a PA-DSS compliant seven digit password the first time the Fee Computer is powered up in order for the Fee Computer to boot.

If no cashier is signed on, the Fee Computer will automatically prompt for a Pin. If a cashier is currently signed on, pressing the Sign On/Off key will display the current Sign On status and Cashier ID. This information will be displayed temporarily in the Instruction Window. The Function Keys Window will then display a list of available options. First Time Password Change The first time the Fee Computer is started, the following prompt to change the Dealer Password will be displayed:

Enter 5200 for the Old Password. Enter a seven to fifteen digit alpha-numeric New Password. Repeat the password in the Confirm Password field and press OK. If this password ever needs to be changed, press F7 when Reset Password is displayed during system boot, and Enter Password window will be displayed.


Overruling a Cashier Operation

The F1 Override option can be used by another cashier to perform one operation. It is commonly used by a supervisor to perform a restricted operation that the current cashier cannot perform (such as voiding a previous transaction). To initiate an Override, the overruling cashier must press F1 Override, enter their Pin Code and press ENTER.

The Fee Computer will return to the transaction menu where the overruling cashier will have the option to perform an operation that they have access rights to. When the operation is completed, the Fee Computer will automatically return control of the Fee Computer back to the original cashier. Pressing the CANCEL key will cancel the Override and return control of the Fee Computer back to the original cashier. Signing On the Next Cashier

The F2 Sign On option will automatically sign the previous cashier off and prompt for a new Pin to sign the next cashier on.

After entering a Pin and pressing ENTER, the Fee Computer will display the Transaction menu.


Signing Off the Current Cashier

The F7 Sign Off option will prompt the cashier for their Pin Code so that they can relinquish control of the Fee Computer to the next cashier. The Fee Computer cannot perform any operations in the sign off mode until the next cashier signs on.

Cashier Breaks

The F4 Begin Brk option is recommended if the cashier will be away from the Fee Computer for a short period of time. This option will temporarily suspend transactions on the Fee Computer. During this period, a relief cashier may sign on. See Relief Cashiers 2-5 for more details on this option.


The Fee Computer will display a list of options available to the new cashier in the Function Window: • F2 Sign On If the current cashier does not return from break, a new cashier may use this option.

When a new cashier signs on, the cashier on break will be automatically signed off. • F7 Sign Off This option allows the cashier to sign off. • F3 Begin Rlf See Relief Cashiers 2-5 for more details on this option. • F9 End Brk The cashier returning from break must use this option when returning from a break to

make the Fee Computer operational.


Relief Cashiers

If the cashier will be unavailable for an extended period of time, a Relief Cashier may temporarily take control of the Fee Computer by using the F3 Begin Rlf option. The Relief Cashier must enter their Pin to operate the Fee Computer, but this does not sign off the original cashier (who is automatically placed on break).

If the Relief Cashier is assigned a new cash drawer, the money for each cashier is kept separate. If the Relief Cashier uses the original cashier’s cash drawer, the income collected by the Relief Cashier is added to the original cashier’s income. Pressing F8 End Rlf will prompt for a Pin to end the Relief Cashier shift and allow the original cashier to press F9 End Brk and sign back on.


Chapter 3: Transactions Overview of the Transaction Process

The AGP-5200 Fee Computer automatically calculates parking fees by processing parking ticket information. The internal swipe reader may be used to read tickets and the optional AGP-0505 Slip Printer may be used for validating tickets. The optional AGP-5600 Validator may be used to both read and validate parking tickets. The Fee Computer also allows manual entry of ticket information.

The Summary Window: Displays the Entry Date, Time, Elapsed Time and Parking Fee due.

The Instruction Window: Instructs the cashier to perform a variety of tasks (insert a ticket, enter a payment amount, etc..)

The Data Entry Window: Displays transaction details, such as date, time and amount due.

The Fee Display Window: Represents the Fee Display.

The Function Key Window: Displays the function keys available for the current operation.

Status Indicator: Displays a round indicator light that represents the Fee Computer status by

color: • Green indicates normal operation • Yellow indicates caution or a calculation in progress • Red indicates error (in some cases, the screen area in question becomes red)

Note: A transaction can be cleared at any time by pressing the CANCEL key.

The Operation Key Window: Displays the general Fee Computer operation keys.


Ticket Processing Methods There are three ways to process tickets using the Fee Computer: • Manual Keypad Entry • The Internal Swipe Reader • The AGP-5600 Validator Manual Keypad Entry For systems NOT enabling the internal swipe reader or optional AGP-5600 Validator, the F1 Normal key will become selected. The Instruction Window will prompt the cashier to manually enter the Entry Time and Date printed on the ticket.

Once the information has been entered into the Fee Computer, the system will automatically assign the appropriate rate and calculate the parking fee. Multiple Rates If Multiple Rates have been enabled and configured, the following screens will be displayed to choose first the Lot and then the Area prior to calculating the fee.

Press the function key cooresponding to the appropriate Lot.


The Area screen will be displayed.

Select the appropriate area. If the area and lot combination are not programmed, the Instruction Window will prompt “Lot and Area Do Not Match”. If the combination is acceptable, the fee will be calculated and you can proceed with the transaction. Internal Swipe Reader For systems enabling the internal swipe reader, the F1 Normal key will become selected and the Instruction Window will prompt the cashier to insert a ticket into the Swipe Reader. The user must swipe the ticket with the magnetic stripe down and facing the user, following the direction of the arrow printed on the Fee Computer housing.

If unsuccessful, the message “BAD READ – PLEASE RE-SWIPE” will be displayed. The system will automatically assign the appropriate rate and calculate the parking fee.


AGP-5600 Validator For systems equipped with the optional AGP-5600 Validator: The F1 Normal key will become selected and the Instruction Window will prompt the cashier to insert a ticket into the AGP-5600 Validator. The cashier must insert the ticket with the magnetic stripe facing up and to the right.

Note: If you insert an invalid ticket into the AGP-5600 Validator during a transaction, the ticket will

be rejected and a message will be displayed. The system will automatically assign the appropriate rate and calculate the parking fee.


Lost Ticket Transactions (When using an optional AGP-5600 Validator)

If the customer has lost their parking ticket, the Fee Computer will allow a Lost Ticket Transaction by encoding the information on a new parking ticket.

Using A Blank Magnetic Stripe Ticket To begin the transaction, the cashier must press F2 Lost from the Transaction Menu and the Instruction Window will prompt the cashier to manually enter the Entry Time and Date of the customer. The entry time must be entered in HH:mm format and the date in MM/DD format. A blank magnetic stripe ticket must then be inserted into the validator (mag-stripe face up and to the right) to complete the transaction. The transaction process will continue and the words “LOST TICKET” will appear on the receipt, along with the associated rate number. Using Special Tickets The Fee Computer can be configured to accept Special Tickets as designated Lost Tickets. In this case, the F2 Lost button will be “greyed out” and the cashier must insert the Special Ticket into the validator (mag-stripe face up and to the right) to begin the transaction. The Fee Computer will automatically calculate the fee. The transaction process will continue and the words “LOST TICKET” will appear on the receipt, along with the associated rate number.


Damaged Ticket Transactions

If the customer has a ticket that cannot be read by the Validator or the Swipe Reader, the Fee Computer will allow a Damaged Ticket transaction.

To begin the transaction, the cashier must press F3 Damaged from the transaction Menu and the Instruction Window will prompt the cashier to manually enter the entry time and date of the customer. The entry time must be entered in HH:mm format and the entry date in MM/DD format. If a validator is used, a blank magnetic stripe ticket must be inserted into the validator (mag-stripe facing up and to the right) to complete the transaction. The transaction process will continue and the words “DAMAGED TICKET” will appear on the receipt, along with the associated rate number. Backout Ticket Transactions

If a patron drives into an entry lane, removes a ticket from the ticket dispenser and backs out of the entry lane without crossing the gate and entering the parking facility, the ticket will be registered as a Backout ticket. If a customer attempts to use a ticket that has been registered as a Backout Ticket, the Fee Computer will reject the ticket and inform the cashier that the ticket is no longer valid because it is a Backout ticket. Only a supervisor may Override a Backout Ticket Transaction. Note: Backout tickets cannot be identified and processed without optional Facility Management

Software used in conjunction with the AGP-5200 Fee Computer System.


Prepaid (Pay on Entry) Transactions

The Fee Computer may be configured so that a customer can pay their parking fee prior to entering the facility. In this scenario, the Fee Computer controls both the entry and exit lanes of the facility.

Figure 3-1 A Pay on Entry System Layout

Upon customer entry, the cashier must press F4 Prepay from the Transaction Menu. A fixed entry fee will be displayed and the transaction process will continue. If the parking facility wishes to issue entry tickets and the system is not equipped with an automatic ETP-22 ticket dispenser with special firmware, the Fee Computer can be configured to issue entry tickets from an AGP-5600 Validator, an Exit Station, or an ExpressParc. Note: See the AGP-5200 Installation/Configuration Manual for information on configuring ticket

dispenser options for Pay On Entry facilities. If an AGP-5600 Validator is configured, the Fee Computer will prompt the cashier to insert a blank magnetic stripe ticket (mag-stripe face up and to the right) into the validator.


After the entry ticket is validated, the ticket must then be handed to the customer. The rate associated with the entry ticket will allow the customer to stay for a prepaid amount of time. The date and time of validation will be printed on the ticket. Upon customer exit, the cashier must take the ticket from the customer and insert the entry ticket into the Validator. If the customer exits within the allotted prepaid amount of time, no additional fee is due and the gate will open. If the customer exceeds the prepaid amount of time, the rate associated with the entry ticket will determine the additional fee due. The transaction process will continue. The word “PREPAID” will appear on the receipt, along with the associated rate number. Miscellaneous Transactions

The Fee Computer has the ability to process payment for non-parking related items (newspapers or magazines) using the Miscellaneous Transactions feature.

Notes: • The Fee Computer will not add multiple items together, so the cashier must calculate the total

fee (including tax) before performing the transaction.

• To begin a miscellaneous transaction, the cashier must press F6 Misc from the Transaction Menu and manually enter the total amount of the miscellaneous transaction using the numeric keypad. The transaction process will continue. The word “Miscellaneous” will be printed on the receipt.

• Miscellaneous transactions cannot be combined with parking fee transactions. Miscellaneous

transactions are processed separately. Voiding Transactions

The cashier may press F7 Void to void the previous transaction. The cashier will then be returned to the Transaction Menu. Voided transactions are removed from the transaction record and added to the voided transaction count. If the last transaction involved payment by credit card, the transaction will be voided with the credit card processor. If the transaction has been batched, then it will be removed from the database prior to being batched. If the transaction has already been transmitted to the credit card processor, the Fee Computer will either immediately contact the credit card processor and void the transaction or void the transaction during the settlement process.


License Plate Inventory System Transactions

Overview of the LPI System In an exit pay facility, the optional License Plate Inventory (LPI) system is used as an advanced parking control inventory system. An attendant manually enters the license plate numbers of vehicles parked at a facility using a hand held device. This information is sent to the LPI Host computer where a vehicle’s entry date is recorded. When the vehicle exits the facility, the license plate information is entered into the Fee Computer and the LPI Host is contacted to search for the vehicle and entry date. The Fee Computer will automatically calculate the appropriate parking fees and update the vehicle status as “exited” to the LPI host. Note: See the AGP-9100 LPI manual for more information.

LPI Transaction Process When a customer exits the parking facility, they must present an entry ticket to the cashier, which must be inserted into a Ticket Validator or swipe reader. If the facility is not equipped with a Ticket Validator or swipe reader, the entry time and date must be manually entered by the cashier. If the ticket is lost or damaged, the cashier must select the appropriate transaction type.


Entering the Vehicle’s License Plate Number The cashier must enter the vehicle’s license plate number and state and press the Enter key. To use letters, the cashier must hold down the Alpha key on the keyboard. The license plate number must be entered without using spaces. The state can be entered manually or selected by pressing one of the pre-configured function keys. • If the cashier does not enter a license plate number and does not have permission to perform

an LPI transaction without doing so, the status indicator will flash red and the instruction window will display the message “LPN MUST BE ENTERED’”. However, if the cashier does have permission to process a transaction without entering a license plate number, the transaction process will continue to the payment menu.

• If the vehicle’s license plate number is not found in the LPI database, the status indicator will

flash red and the instruction window will display the message “LPN NOT DETECTED IN SYSTEM”. The Fee Computer will process the transaction using the entry date on the ticket. The transaction process will continue to the payment menu.

• If the vehicle’s license plate number is found in the LPI database, the status indicator will flash

red and the instruction window will display the message “LICENSE PLATE FOUND”. The parking fee will be displayed on the Fee Computer screen and the transaction process will continue to the payment menu.

If the system is configured to use the inventory date for calculation, the fee will be recalculated based on that date. If not, the fee will be based on the entry date on the ticket. If the AGP-5900 Fee Display is installed, the customer will see the original fee and the recalculated fee. The transaction process will continue to the payment menu.

• If no network connection is detected, the message “NETWORK LOST CONNECTION” will be

displayed indicating the network is down. The cashier must inform their supervisor. The transaction process will continue to the payment menu.

Troubleshooting the LPI system The user can perform the following tasks to assure the network is properly connected: 1. Check the LPI Host PC and make sure it is powered on. 2. Check the Ethernet cable and make sure it is connected to the LPI Host PC. 3. Check the Ethernet cable and make sure it is connected to the Fee Computer.


Chapter 4: Payment Options Overview of Fee Computer Installations

Pay on Entry In a Pay on Entry facility, the Fee Computer is capable of controlling both the entry and exit lanes of the parking area (The Fee Computer is configured as an Exit Pay machine to perform this function). Upon entry, the customer pays a fixed fee to use the parking facility. If an entry ticket is issued (either through an ETP-22 ticket dispenser or an AGP-5600 validator), the cashier must take the entry ticket from the customer upon exit to determine if there is an additional fee due. Central Pay In a Central Pay facility, the Fee Computer is installed at a convenient central location, such as a pedestrian entrance to the facility. Upon entering the parking area, the customer receives a ticket from a ticket dispenser and parks the vehicle. The customer must then take the ticket to the central pay location. The cashier processes the ticket, collects the parking fee, and re-issues the ticket to the customer to be used as an exit ticket. At the facility exit, the customer inserts the ticket into a Lag Time Reader and the gate will open. Exit Pay In an Exit Pay facility, the Fee Computer is installed in the exit lane of the parking area. Upon entering the parking area, the customer receives a ticket from a ticket dispenser and parks the vehicle. Upon customer exit, the cashier must take the ticket from the customer and process their parking fee. Validation Coupons

The Fee Computer can be configured to accept Validation Coupons to apply discounts. Store numbers and increment numbers are encoded on these coupons. The Fee Computer has the ability to program up to 9,999 (excluding store numbers 1001, 1002 and 1003) different Store Validation Coupons. Each Validation Coupon can be configured for either 1-30 uses, or unlimited uses. A Validator can read validation Coupons automatically. The Validation Coupon cannot be used with the Swipe Reader.


To use a Validation Coupon, a cashier must insert a parking ticket into the Validator and then insert a Validation Coupon to apply the discount. The Fee Computer calculates the difference based on the store number and a one-use increment is encoded on the coupon. The Validation Coupon is then returned to the customer for future use. If the Validation Coupon has exhausted its number of uses, it is then marked as used and either returned to the cashier or vaulted (If an optional AGP-0500 Lock Box is used.) Cash Payments

Cash is the default payment option for all transactions.

The cashier must enter the amount received by the customer and press ENTER. Decimal points must be used when entering cents. Any change due will appear in the Fee Display Window. Note: If the customer has exact change, the cashier may press ENTER instead of entering the

amount into the Fee Computer. The cashier may also select another payment option by pressing the appropriate function key.


Credit Card Payments

Credit Card Payments can be processed if the Fee Computer is properly equipped and configured. All credit card information is stored on the Fee Computer in a masked format for consumer protection.

To begin, the cashier must pass a credit card through the Fee Computer swipe reader. The magnetic stripe should be facing down and facing the cashier. The credit card may also be read by the Validator (if you have a specific RWPV Main Logic Board, part number U13913-01 Rev. B or higher) and Firmware Chip (part number U14144 Rev. 33 or higher). In this instance, the magnetic strip should be to the right and facing up. When processing a credit card transaction, the Instruction Window may display various messages indicating the status of the transaction. This depends on the credit card processor. These messages include: Busy, Waiting for Answer, Invalid Expiration Date, Invalid Credit Card, Time out, Approved, Denied, and Bad Read.


Manually entering credit card information The cashier must press F2 Credit and manually type in the credit card number and expiration date using the numeric keypad. After pressing ENTER, the Fee Computer may contact the credit card processor (depending on configuration) to validate the credit card information. If authorization is approved, a credit card authorization slip will be printed. An authorization number will appear on the slip. If authorization is denied, a denied slip will be printed and the Fee Computer will give the cashier the option to enter a different credit card number. The cashier may also select another payment option by pressing the appropriate function key.

Figure 4-1 The Credit Card Authorization Slip


Check Payments

A Check Payment can be selected by pressing F3 Check from the Payment Menu.

The cashier must manually enter the check number (up to four digits) using the numeric keypad and press ENTER. • If the check amount matches the full amount on the display, the user must press ENTER.

• If the check does not match the full amount on the display, the user must enter the amount of the

check and press ENTER. Any change due will appear in the Fee Display Window. The cashier may also select another payment option by pressing the appropriate function key. The check number and amount will appear on the receipt.


Applying Store Discounts to Payments

Warning!: If the customer will be applying a Store Discount to their payment, the cashier must press F4 Store from the Payment Menu before any other type of payment method is applied.

Automatically entering Store Discount Information Before accepting payment, the cashier must insert the discount ticket into the validator (magnetic stripe facing up and to the right). Manually entering Store Discount Information To apply a store discount once, the cashier must press F4 Store from the Payment Menu, enter the store coupon number and press ENTER. The name and ID number of the store and the amount of the discount will appear in the Summary Window. To apply a store discount multiple times, the cashier must press F4 Store from the Payment Menu, enter the store coupon number, enter the number of times to apply the discount in the Quantity field and press ENTER. The name and ID number of the store and the amount of the discount will appear in the Summary Window.

The Fee Computer will return to the Payment Menu and display the new amount due. Additional Store Discounts may be applied at this time. After all discounts have been applied, the cashier must select a payment method. The transaction process will continue.


Note: If the total amount of all discounts meets or exceeds the total parking fee due, the transaction will automatically complete itself. Any additional discounts that exceed the total fee will be nullified to zero.

The receipt will display the name and ID number of each Store Discount, the number of times applied and the amount of each deduction. See Figure 4-2 The Store Discount for more information.

Figure 4-2 The Store Discount Receipt


Processing Short Transactions

If a customer cannot pay the total amount due for a transaction, the outstanding balance can be settled as a “Short”. Any partial payments must be entered before selecting this option. After doing so, the cashier must press F6 Short from the Special Payment Options Menu. The status indicator will flash red and the cashier will be prompted to press ENTER to end the transaction as “Short”. The Total Fee, Cash Paid and Cash Unpaid will be displayed in the summary window. The Fee Computer can be configured to automatically print a Short Money Agreement Slip at this time (See Figure 4-3 The Short Money Agreement Slip). The cashier must press ENTER to complete the transaction and open the gate.

Figure 4-3 The Short Money Agreement Slip


Switching to an Event Rate for a Single Transaction The cashier must press F7 Events from the Special Payment Options Menu to allow an Event Rate to take the place of the Normal Rate for a single transaction. The cashier must select an event rate from the list available in the Summary Window.

The new adjusted fee will appear in the Summary Window, the Data Entry Window and Fee Display Window. The transaction process will continue. Note: To switch to an Event Rate for all transactions, see Switching to an Event Rate for All

Transactions, 5-12. Processing a Tax Exempt Transaction To exclude tax from the amount due, the cashier must press F10 No Tax from the Special Payment Options Menu. The Fee Computer will adjust the amount due and return the cashier to the Transaction Menu. A “NO TAX” message will be displayed in the Summary Window and printed on the receipt. Note: This function only applies to the current transaction.


Switching to a Secondary Currency for the Current Transaction The Fee Computer can be configured to calculate fees using a secondary currency. This is useful for facilities near the border of two countries. The cashier must press F8 Currency from the Special Payment Options Menu. The adjusted fee will appear in the Summary Window, the Data Entry Window and Fee Display Window. The Exchange Rate programmed in the Fee Computer for the second currency will be printed on the receipt. Note: Any change due is calculated in the primary currency.

Printing Transaction Receipts

Upon completion of a transaction, the Fee Computer can be configured to print a receipt automatically. If the Fee Computer is not configured to automatically print a receipt, the cashier may press the Receipt key at any time during the transaction, and a receipt will be printed when the transaction is complete. In either configuration, a duplicate copy of the receipt may be printed by pressing the Receipt key. Note: If a parking fee equals zero dollars before any discounts are applied, a receipt will not be

printed unless the Receipt key is pressed. If a parking fee equals zero after any discounts are applied, a receipt will be printed.

The receipt may contain both a custom header and footer. The header may also contain a custom bitmap image. The header and footer can each contain up to three lines of custom text. See Figure 4-4 The AGP-5200 Receipt for more detail.


Figure 4-4 The AGP-5200 Receipt

The receipt contains the following information: • Fee Computer number • Other discounts applied • Cashier’s last name and ID # • Subtotal due if tax was calculated

after discount • The transaction number • Total fee due • Date and time vehicle entered and/or exited the facility • Partial credit card number and

amount charged • Ticket number and dispenser number • Check number and amount due • Rate used to calculate the fee • Cash received • Parking fee • Change due • Name of store if discount coupon was used and the

amount of discount applied • Short money

• Number of discounts applied Note: Depending on the transaction type, some details may not be printed.

Receipt Details

Customizable Bitmap

Customizable Header

Customizable Footer


Printing Validation Data on Tickets

Using the AGP-5600 Validator After the fee has been calculated, the Fee Computer will instruct the AGP-5600 Validator to print validation data on the ticket. The cashier must insert the ticket with the magnetic stripe facing up and to the right. AGP-5600 Validator Ticket Details

Figure 4-5 AGP-5600 Validated Ticket (Net Amount Format)

Figure 4-6 AGP-5600 Validated Ticket (Multiple Discount Amount)


Figure 4-7 AGP-5600 Validated Ticket (Single Discount Amount)

1. Equipment Number: The Fee Computer number (01-99) where the ticket was processed. 2. Ticket Type: Shows the type of ticket that was validated.

N For Normal Tickets L For Lost Tickets D For Damaged Tickets M For Misc. Transactions

3. Transaction Number: Last 4 digits of the transaction number. 4. Rate Type: Shows the kind of rate used to calculate the fee on the ticket.

R Regular Rate E Event Rate

5. Rate Code: Shows the letter associated with the rate code used to calculate the fee. A-H For Regular Rates A-I For Event Rates

6. Payment Date Payment date (Month/Day) Month and Day are always 2 digits each

7. Payment Time Payment time (24 hour time is always configured). Hour and Minutes are always 2 digits each

8. Indicated Gross Fixed character 'G', indicates gross amount of fee. 9. Gross Fee Gross = Parking Fee + Tax 10. Indicated Net Fixed character ‘N’ indicates net amount of fee.

Net Amount Net amount paid after discounts. -OR- - - - Fixed characters printed if more than one discount was applied. -OR- # Fixed character; printed if only one discount applied. Store Number Store Number that issued discount

11. C Count; fixed character. 12. No. of Discounts Number of discounts applied, always uses two spaces. Disc Amt. 13. Space Blank space 14. Discount Amount Total amount of discounts applied 15. S Short; only printed if there was 'Short Payment'

If not printed, a blank space is generated. Note: This format is only valid if the Fee Computer is configured as “Exit Pay”. The above samples

reflect examples of customized ticket printing configuration. All of the displayed information will not print in the standard default configuration.


Using the AGP-0505 Slip Printer After the fee has been calculated, the Fee Computer will instruct the cashier to insert the ticket into the Slip Printer. The cashier must place the ticket vertically into the Slip Printer with the mag stripe facing down and to the right. Carefully align the ticket with the guide on the right side. If inserted correctly, the red “Paper Out” indicator light will shut off. The Slip Printer will then automatically print the validation data on the ticket. Slip Printer Ticket Details

Figure 4-8 The Slip Printer Validated Ticket


1st Line Equipment # The Fee Computer # (01-99) where the ticket was processed. Cashier ID # The Cashier ID Number (100-999) that is Signed On. Ticket Type: Shows the type of ticket that was validated. N For Normal Tickets

L For Lost Tickets D For Damaged Tickets M For Miscellaneous Trans

Transaction # Last 4 digits of the transaction number. 2nd Line Entry Date Payment date (Month/Day). Month and Day are always 2 digits.

Note: Only printed if transaction was Prepaid, Lost or Damaged or date was manually entered.

Entry Time Payment time (24 hour time is always configured). Hour and Minutes are always 2 digits each. Note: Only printed if transaction was Prepaid, Lost or Damaged or date was manually entered.

3rd Line Exit Date Payment date (Month/Day). Month and Day are always 2 digits. Exit Time Payment time (24 hour time is always configured). Hour and Minutes are always 2

digits each. 4th Line Rate Type: Letter associated with rate used to calculate the fee on the ticket. R Regular Rate E Event Rate

Letter associated with the rate code used to calculate the fee. Rate Code: A-H for Regular Rates A-I for Event Rates

Indicated Short Fixed character ‘S’, indicates Short Transaction. Indicated Gross Fixed character 'G', indicates gross amount of fee. Gross Fee Gross = Parking Fee + Tax/ Total Amount. 5th Line Ticket # Appears for a Damaged transaction with ticket tracking enabled. Indicated Net Fixed character 'N', indicates net amount of fee. Net Amount Net amount paid after all discounts. 6th Line # Fixed character ‘#’, indicates store number to follow. Store Number Store Number that issued discount. Will repeat for each Store Number that issued a

discount. Indicated Secondary Currency Fixed character “C” indicates secondary currency received. Secondary Currency Received The total amount of secondary currency received.

Note: Depending on configuration, all information may not print.


Chapter 5: Menu Options

In the Normal Module, the Menu key offers the following options: • F1 Trans See Transactions, 3-1 • F2 Totals See Printing Cashier Revenue Totals, 5-2 • F3 Subtotals See Cashier Shift Subtotal Reports, 5-8 • F4 Eqpm See Manually Operating External Fee Computer Equipment, 5-9 • F5 Events See Switching to an Event Rate for All Transactions, 5-12 • F6 Mgmt • F7 Validator

See The Management Menu, 5-13 If an AGP-5600 Validator is installed, this option re-initializes communications with the validator should the validator stop processing tickets. The message “Optimizing, Please Wait” will be displayed in the Instruction Window when this button is pressed.

• F10 Shutdown This option is used to prepare the Fee Computer for a faster startup. The Fee Computer will perform a controlled shutdown that will allow all database files to be properly closed. At the next start up, the Fee Computer will skip the verification and repair of the database tables, speeding up the start up process.

In the Normal Module, the Cancel key will return the cashier to the Transaction menu.


Printing Cashier Revenue Totals

Pressing F2 Totals from the Menu Options screen will display the Cashier Revenue Menu. This menu is used to print several types of Cashier Revenue Reports.

Cashier Shift Report This report contains revenue totals, transaction details and events that have occurred for each cashier shift since its last printing. To print a Cashier Shift Report, the user must press F1 Cashier from the Cashier Revenue Totals Menu. The Fee Computer can also be configured to automatically print a Cashier Shift Report when a cashier signs off. Once a Cashier Shift Report is printed, the report data is purged and sent to the Level One Cashier Shift Summary Report. Cashier Shift Reports are assigned a serial number that is incremented by one each time a Cashier Shift Report is printed. See Figure 5-1 The Cashier Shift Report and Table 5-1 Contents of the Cashier Shift Report for more information.


Figure 5-1 The Cashier Shift Report


Header Date/Time Date and time the report was printed Title Type of report Serial Number # Unique serial number of the report Fee Computer # Fee Computer Number Cashier Name & ID Cashier Name and ID # Cashier Log Start Shift Date/Time at the start of shift Trans. # Transaction # at the start of shift Begin Break Date/Time at the start of break Trans. # Transaction # at the start of break End Break Date/Time at the end of break Begin Relief Date/Time at the start of relief Relief By: First Name & ID of the relief cashier Trans. # Transaction # at the start of relief End Relief Date/Time at the end of relief Trans. # Transaction # at the end of relief End Break Date/Time at the end of break End Shift Date/Time at the end of shift Trans. # Transaction # at the end of shift Totals in Primary Currency (Dollars) Starting Cash Amount of cash in drawer at beginning of shift Cash Added Cash added to the drawer Cash Removed Cash removed from the drawer (negative) Parking Total Cash Sales Total amount of Parking Fee Sales in cash Parking Total Short Money Total amount of Parking Fee Short Money (Negative) Misc Total Cash Sales Total amount of Misc Fee Sales in Cash Misc Total Short Money Total amount of Misc Short Money (Negative) Total Cash Sales Total amount of Sales in Cash (Primary Currency) in Drawer Amount of Primary Currency in drawer when cashier Signed Off Totals in (Secondary Currency) Parking Total Cash Sales Total amount of Parking Fee Sales in Cash Misc Total Cash Sales Total amount of Misc Fee Sales in Cash (Secondary Currency) in Drawer Amount of Secondary Currency in drawer when cashier Signed Off Revenue Summary Total Gross Amount of parking fees and misc. transactions. Note: In a reverse

tax situation, the amount of tax is included with this figure. Total Discounts Total surcharges and discounts applied (a minus sign indicates

discounts exceeded surcharges) Total Net Total Net Amount collected (Gross +/- Discounts + Tax). Total Tax Total Amount of Tax collected. Note: In a reverse tax situation, this

line is displayed beneath the Total Net Amount. Total Cash Count Total # of Cash Transactions Total Cash Sales Total Cash Sales (short money discounted) Total Secondary Count Total # of Secondary currency transactions Total Secondary Sales Total Secondary currency sales Total Credit Card Count Total # of Credit Card Transactions Total Credit Card Amount Total Amount of Credit Card transaction Total Check Count Total # of Checks received Total Check Amount Total Amount of Checks received Parking Fee By Lot Lot Name Amount Count Parking Fee By Area Area Name Amount Court


Parking Fee By Event Event Name Amount Count Credit Card Summary Type of Card The type of the card Approved The Total Approved Transactions under card type Denied The Total Denied Transactions under card type Void The Total Void Transactions under card type Credit Card Totals Approved The Total Approved Transactions of all cards. Denied The Total Denied Transactions of all cards. Void The Total Void Transactions of all cards. Discounts Store Discounts Total # and amount of Store Discounts applied (negative #) Store Surcharges Total # and amount of Store Surcharges applied (positive #) Service Cards Total # and amount of Service Cards (+/-) Total Discounts Total Amount of Discounts Taxes [Tax Type] Total Amount of Tax Type (Local, State, Federal) Total Tax Total Amount of Tax collected Non Resetable Amounts Cash Amount Credit Card Amount Check Amount Primary Short Amount Miscellaneous Amount Miscellaneous Short Amount Counts Trans Type Total Counts of all Transaction Types processed Trans Start Statistics on how each transaction was initiated

Auto-Read Total # of Tickets read by validator or swipe reader Manual Total # of Tickets entered manually

Trans Completed Statistics on how each transaction was completed With Validation Total # of Tickets successfully encoded or validated Without Validation Total # of Tickets unsuccessfully encoded or validated

No Tax Trans Total # Transactions processed without Tax Overrides Total # of Overrided Transactions Voided Trans Total # of voided Transactions Cleared Trans Total # of cleared Transactions Open Gate Total # of manual gate openings Open Drawer Total # of manual drawer openings Validation Coupon Total # of validation coupons processed. LPN’s Not Found Total # of License Plate numbers not found Completed – Network Down Total # of completed transactions w/ Network Down No Plate Trans Total # of No Plate Transactions Footer Software Revision #

Table 5-1 Contents of the Cashier Shift Report


Figure 5-2 The Reverse Tax Cashier Shift Report


Cashier Shift Summary Reports Pressing the appropriate function key will print the Shift Summary Report desired and return the cashier to the Transaction Menu.

Level One Cashier Shift Summary Report Pressing F1 Level1 will print a summary of all Cashier Shift Reports printed since this report was last printed. This report can be used as a grand total report or daily summary of all cashiers’ shifts. Once printed, the Cashier Shift Report serial number will be reset to one. The Level One report data will be purged and sent to the Level Two Cashier Shift Summary Report. Level Two Cashier Shift Summary Report Pressing F2 Level2 will print a summary of all Level One Cashier Shift Summary Reports printed since this report was last printed. This does not include Level One data that has not yet printed. This report can be used as a weekly grand total report or weekly summary of all cashiers’ shifts. Once printed, the Level One Shift Summary Report serial number will be reset to one. The Level Two report data will be purged and sent to the Level Three Cashier Shift Summary Report. Level Three Cashier Shift Summary Report Pressing F3 Level3 will print a summary of all Level Two Cashier Shift Summary Reports printed since this report was last printed. This does not include Level Two data that has not yet printed. This report can be used as a monthly or yearly grand total report or monthly or yearly summary of all cashiers’ shifts. Once printed, the Level Two Shift Summary Report serial number will be reset to one and the Level Three report data will be purged. Note: The Level Three Cashier Shift Summary Report serial number is never reset.


Cashier Shift Subtotal Reports The cashier must press F3 Subtotals from the Menu Options screen to access the menu to print a Cashier Shift Subtotal Report. Pressing the appropriate function key will print the Subtotal Report desired and return the cashier to the Transaction Menu. Note: Subtotal Reports are not assigned a serial number.

Cashier Shift Subtotal Report Pressing F1 Cashier will print a Cashier Shift Subtotal Report for the current cashier. Level One Cashier Shift Subtotal Report Pressing F2 Level1 will print a summary of all Cashier Shift Subtotals issued since the Level One Cashier Shift Summary Report was last printed. This report can be used as a daily subtotal report. Level Two Cashier Shift Subtotal Report Pressing F3 Level2 will print a summary of all Level One Cashier Shift Subtotals issued since the Level Two Cashier Shift Summary Report was last printed. This does not include Level One Shift Summary data that has not yet printed. Pressing F3 Level2 will print this report. This report can be used as a weekly subtotal report. Level Three Cashier Shift Subtotal Report Pressing F4 Level3 will print a summary of all Level Two Cashier Shift Subtotals issued since the Level Three Cashier Shift Summary Report was last printed. This does not include Level Two Shift Summary data that has not yet printed. Pressing F4 Level3 will print this report. This report can be used as a monthly or yearly subtotal report.


Manually Operating External Fee Computer Equipment

The cashier can manually open the cash drawer and control the barrier gate by pressing F4 Equipment from the Menu Options screen.

Opening the Barrier Gate Pressing F1 Open will open the barrier gate. The gate will close when it receives the next close signal, typically when a vehicle crosses over the closing loop as it exits the lane. Keeping the Barrier Gate Open Pressing F2 Keep Open will open the gate and hold it open until it is instructed to release, regardless of whether a vehicle crosses the closing loop. A message will be displayed reminding the cashier that the gate is currently being held open. Releasing the Barrier Gate Pressing F3 Release will remove the “Keep Open” signal and close the gate when the next vehicle drives over the loop. Opening the Cash Drawer Pressing F4 Drawer will open the currently configured cash drawer (primary or secondary).


Fee Display Pressing F5 FeeDisp from the Equipment menu will allow the user to adjust the brightness level of the optional AGP-5900 Display Unit.

There are two brightness options available: • F1 Standard – (Standard Brightness) • F2 Bright – (Increased Brightness) Panic Alarm In an emergency (such as a robbery), the cashier may trigger a panic alarm by pressing the following sequence of keys: 1. * 2. * 3. Enter The Panic Alarm will open the gate, open the Cash Drawer(s) and send an alarm to a designated person or place if the Fee Computer has been wired and configured for these options.


Adding Cash to the Cash Drawer

This function is used when adding extra cash to the drawer. Pressing F8 [+] Cash from the Transactions Menu will prompt the cashier to enter the added cash. The cashier must manually enter the amount of cash using the numeric keypad and press ENTER. The cash drawer will open and the Fee Computer will return to the Transaction Menu. Removing Cash from the Cash Drawer

This function is used when removing cash to the facility office or safe. Pressing F9 [-] Cash from the Adjustment Menu will open the cash drawer and prompt the cashier to enter the amount of cash being removed. The cashier must manually enter the amount of cash being removed from the cash drawer and press ENTER.


Switching to an Event Rate for All Transactions

This option will enable an Event Rate to take the place of a normal rate for all transactions.

The cashier must press F5 Events from the Adjustment Menu and the Fee Computer will display the available Event Rates in the Summary Window. To assign an Event Rate, the cashier must press the appropriate function key and the Fee Computer will return to the Transaction Menu. Note: To switch to an Event Rate for a single transaction, see Switching to an Event Rate for a

Single Transaction 4-9.

The Fee Computer will display the adjusted fee in the Summary Window, the Data Entry Window and Fee Display Window. All transactions from this point forward will use the new event rate to calculate the fee. To return to using the normal rate, the cashier must press F10 Reset from the Adjustment Menu.


The Management Menu

Pressing the F6 Mgmt key from the Menu Options screen will open the Management Menu and allow the user to load Fee Computer Configuration modules, the Reports module, manually process credit card batches and settlements and print Journal Reports.

Accessing other Fee Computer Modules The user may select to open a module from the following menu: • F1 Reports Loads the Reports Module. See The Reports Module, 6-1 • F2 Maint Loads the Maintenance Module. See The Maintenance Module, 7-1 • F3 Config Loads the Configuration Module. See The AGP-5200 Series Installation/Configuration

Manual • F4 Rates Loads the Rates Module of the Configuration Utility. See The AGP-7800/AGP-5200

Series Rate Structure/Configuration Setup Guide. • F8 Journal Prints Journal Reports. See Printing a Journal Report, 5-14 • F9 Clock Sets the system date and time. See Setting the System Clock, 5-15


Printing a Journal Report The user must press F8 Journal from the Management Menu to run a journal report on the Thermal Receipt Printer. The Journal Report is an audit record of all operations that occurred on the Fee Computer.

Configuring Time Parameters The user can select configuration parameters using the up and down arrow keys on the Fee Computer keyboard. The available choices for each option will appear in the Summary Window. • Start Date The starting date of the report. The earliest date available appears next to “Minimum

=” in the Summary Window. • Start Time The starting time of the report. The earliest time available appears next to “Minimum

=” in the Summary Window. • End Date The ending date of the report. The latest date available appears next to “Maximum =”

in the Summary Window. • End Time The ending time of the report. The latest time available appears next to “Maximum =”

in the Summary Window. The following Journal Report types are available for printing:

• F1 Trans Prints a transaction journal that contains transaction details. • F2 Sign On Prints a journal that contains the sign on/sign off details of the cashiers,

including relief and break shifts • F3 Events Prints a journal that contains events that have occurred in the Fee Computer

(switching between the various modules, powering up or shutting down the Fee Computer, clearing transactions, etc.)

Note: The user may select one or more reports to print. Each report selected will become

highlighted and a message will be displayed indicating the report will be printed. Printing Journal Reports To print a journal report, the user must press F6 Print.


Setting the System Clock The user must press F9 Clock from the Management Menu to change the system clock settings.

System Clock Date – The user must enter the system clock date in mm/dd/yyyy format. System Clock Time – The user must enter the system time in 24-hour format. After the settings are correct, press F6 Commit to zero the seconds and start the clock. Note: The Fee Computer is shipped from the factory utilizing Eastern Standard Time with Daylight

Savings Time enabled. If a change in Daylight Savings Time is needed, the Amano Cincinnati representative must be contacted.


Chapter 6: The Reports Module Pressing F1 Reports from the Management Menu will load the Reports Module.

In the Reports Module, the Menu key offers the following options: • F1 Store See Store Discount Reports, 6-2 • F2 Stay Len See Length of Stay Report, 6-4 • F3 Park Fee See Parking Fee Classification Report, 6-8 • F4 Entry/Exit See Entry/Exit Classification Report, 6-12 • F5 Program See Program and Rate Configuration Report, 6-16 • F9 LPI See License Plate Inventory System Reports, 6-23 (If equipped). • F10 Exit Opens the module selection menu. In the Reports Module, the Cancel key moves the user back a level until it opens the module selection menu: • F1 Normal See Transactions, 3-1 • F2 Maint See The Maintenance Module, 7-1 • F3 Config Loads the Configuration Module. See The AGP-5200 Series

Installation/Configuration Manual. • F4 Rate Loads the Rates Module. See The AGP-5200 Series Rate Setup Manual.


Store Discount Reports

The Store Discount Report contains a summary of all store discounts applied to transactions using the Fee Computer. The user must select F1 Store from the Reports Module main menu to print this report.

Configuring Report Time Parameters The user must enter the report time parameters using the numeric keypad on the Fee Computer. The available range for each parameter will appear in the Summary Window. • From Date The starting date of the report. The earliest date available appears next to “Minimum

=” in the Summary Window. • From Time The starting time of the report. The earliest time available appears next to “Minimum

=” in the Summary Window. • To Date The ending date of the report. The latest date available appears next to “Maximum =” in

the Summary Window. • To Time The ending time of the report. The latest time available appears next to “Maximum =” in

the Summary Window. Print Inactive Stores? A store is considered Inactive if no store discounts were applied within the selected report time. Answering “Yes” will print all stores, regardless of whether store discounts were applied. Answering “No” will include only stores that had discounts. This option saves paper.

Skip Line? Answering “Yes” will print the report with an extra space separating the data for each store. This selection will make the report easier to read. Answering “No” will print the report with no extra space separating the data for each store. This option saves paper. The following function key options are available: • F2 Detail Pressing F2 Detail configures the report to print the amount, date/time and instance

of every store discount. • F7 Summary Pressing F7 Summary configures the report to print only the total numbers and

amounts of discounts sorted by store. • F8 Print Prints the report. See Figure 6-1 Sample Store Reports for an example of this

report.


Figure 6-1 Sample Store Reports


Length of Stay Report

The Length of Stay Report contains information on the number of vehicles that occupied the parking facility, sorted by the length of their stay. The user must select F2 StayLen from the Reports Module main menu to print this report.





the Summary Window. Skip Line? Answering “Yes” will print the report with an extra space separating the data for each store. This selection will make the report easier to read. Answering “No” will print the report with no extra space separating the data for each store. This option saves paper. After configuring the parameters, the user must press F6 Next Page to advance to an additional menu of options.


The user can select configuration parameters using the up and down arrow keys on the Fee Computer keyboard. The available choices for each option will appear in the Summary Window. Revenue Type? This option determines the type of revenue to be printed on the Length of Stay Report. The selected revenue type will appear in the report header.

• Gross - Prints the total revenue before deductions and before tax • Net With Tax - Prints the total revenue after discounts (except for taxes) • Net Without Tax - Prints the total revenue after all deductions. Transaction Type? This option determines which transaction types to include. The options are: All, Normal, Lost, Damaged, Pay on Entry or Repayment. Area, Event or Lot? This option determines which transaction types to include. The options are: Area, Event or Lot. Enabled Status: This option allows the user to specify whether to include Area, Events or Lots that are currently enabled, disabled or both (All). Name: Select a name from the list for the Area, Event or Lot to be included, or select “All”. After configuring the parameters, the user must press F6 Next Page to advance to an additional menu of options.


Modifying Time Period Categories The Instruction Window will prompt the user to modify the Time Period Categories using the numeric keypad on the Fee Computer. The available range for each category will appear in the Summary Window. The user may press F1 PrevPage to return to the previous menu of options.

There are 36 user-definable Time Period Categories. By Default, each time period category is assigned a value of 59 minutes. The user must press F6 Next Page to advance through the screens containing all 36 Time Period Categories. If the user does not wish to program all 36 categories, selecting “Disabled” will disable the currently selected category and all categories that follow. Selecting “Enabled” will re-enable the categories. Note: Time Period Categories can be modified by the user, but will default back to their original

(user configured) settings after leaving the Reports module. Printing the Report After configuring all options, the user may print the report by pressing F8 Print. See Figure 6-2 Sample Length of Stay Report for an example of this report.


Figure 6-2 Sample Length of Stay Report


Parking Fee Classification Report

The Parking Fee Classification Report contains the number of vehicles that occupied the parking facility, sorted by the parking fee rate. The user must select F3 Park Fee from the Reports Module main menu to print this report.





the Summary Window. Revenue Type? This selection determines the type of revenue to be printed on the Parking Fee Classification Report. The selected revenue type will appear in the report header. The options are:

• Gross - Prints the total revenue before deductions and before tax • Net With Tax - Prints the total revenue after discounts (except for taxes) • Net Without Tax - Prints the total revenue after all deductions. Transaction Type? This option determines which transaction types to include. The options are: All, Normal, Lost, Damaged, Pay on Entry or Repayment. After configuring the parameters, the must press F6 Next Page to advance to an additional menu of options.


Skip Line? Answering “Yes” will print the report with an extra space separating the data for each store. This selection will make the report easier to read. Answering “No” will print the report with no extra space separating the data for each store. This option saves paper. Area, Event or Lot? This option determines which transaction types to include. The options are: Area, Event or Lot. Enabled Status: This option allows the user to specify whether to include Area, Events or Lots that are currently enabled, disabled or both (All). Name: Select a name from the list for the Area, Event or Lot to be included, or select “All”. Include Events: If Area is selected, this option determines if Event Rate transactions will be included in the report. Event Status: This option allows the user to specify whether to include Event transactions that are currently enabled, disabled or both (All). After configuring the parameters, the user must press F6 Next Page to advance to an additional menu of options.


Modifying Parking Fee Categories The Instruction Window will prompt the user to modify the Parking Fee Categories using the numeric keypad on the Fee Computer. The available range for each category will appear in the Summary Window. The user may press F1 PrevPage to return to the previous menu of options.

The Fee Computer can program 10 Areas, 4 Lots and 8 Events. Each Area, Lot or Event contains 12 Parking Fee Categories. By default, each Parking Fee Category is assigned a value of one dollar. The user must press F6 Next Page to advance through the screens containing all of the areas. If the user does not wish to program all categories, selecting “Disabled” will disable the currently selected category and all categories that follow. Selecting “Enabled” will re-enable the categories. Note: Parking Fee Categories can be modified by the user, but will default back to their original (user configured) settings after leaving the Reports module. Note: You must use the decimal point when entering cents. Printing the Report After configuring all options, the user may print the report by pressing F8 Print. See Figure 6-3 Parking Fee Classification Report for an example of this report.


Figure 6-3 Parking Fee Classification Report


Entry/Exit Classification Report

The Entry/Exit Classification Report contains the number of vehicles that entered or exited the parking facility, sorted by time of day. The user must select F5 Entry/Exit from the Reports Module main menu to print this report.

Configuring Report Time Parameters The user must enter the report time parameters using the numeric keypad on the Fee Computer. The available range for each parameter will appear in the Summary Window. • From Date The starting date of the report in which the first transaction occurred. The earliest

date available appears next to “Minimum =” in the Summary Window. • From Time The starting time of the first day of the report in which the first transaction occurred.

The earliest time available appears next to “Minimum =” in the Summary Window. • To Date The ending date of the report in which the last transaction occurred. The latest date

available appears next to “Maximum =” in the Summary Window. • To Time The ending time of the last day of the report in which the last transaction occurred. The

latest time available appears next to “Maximum =” in the Summary Window. Printing Time Format: Select the time format, the options are 12 Hour or 24 Hour. Skip Line? Answering “Yes” will print the report with an extra space separating the data for each store. This selection will make the report easier to read. Answering “No” will print the report with no extra space separating the data for each store. This option saves paper. After configuring the parameters, the user must press F6 Next Page to advance to an additional menu of options.


Area, Event or Lot? This option determines which transaction types to include. The options are: Area, Event or Lot. Enabled Status: This option allows the user to specify whether to include Area, Events or Lots that are currently enabled, disabled or both (All). Name: Select a name from the list for the Area, Event or Lot to be included, or select “All”. After configuring the parameters, the user must press F6 Next Page to advance to an additional menu of options.


Modifying Time Period Category Options The Instruction Window will prompt the user to modify the Time Period categories using the numeric keypad on the Fee Computer. The available range for each category will appear in the Summary Window. The user may press F1 PrevPage to return to the previous menu of options.

There are 48 user-definable Time Period Categories. By default, each Time Period Category is assigned a value of 30 minutes. This default setting covers a range of 24 hours. The user must press F6 Next Page to advance through the screens containing all of the 48 Time Period Categories. If the user does not wish to program all 48 categories, selecting “Disabled” will disable the currently selected category and all categories that follow. Selecting “Enabled” will re-enable the categories. Note: Time Period Categories can be modified by the user, but will default back to their original (user configured) settings after leaving the Reports module.


Printing the Report After configuring all options, the user may print the report by pressing F8 Print. See Figure 6-4 Entry/Exit Classification Report for an example of this report.

Figure 6-4 Entry/Exit Classification Report


Program and Rate Configuration Reports

The user must select F5 Program from the Reports Module main menu to print Program and Rate configuration reports. These reports serve as a quick reference when troubleshooting the Fee Computer.

Program Configuration Report The user must select F1 Config from the Program and Rate Configuration Reports menu to print the Program Configuration Report. This report contains the current program configuration parameters and settings for the Fee Computer. See Figure 6-5 Programming Parameters Report for an example of this report.


Figure 6-5 Programming Parameters Report


Rate Configuration Reports The user must select F2 Rates from the Program and Rate Configuration Reports menu to print a Rate Configuration Report. These reports contain configuration information for Variable and Flat Rates defined in the Fee Computer. The user may press F10 Exit to exit.

Variable Rate Configuration Report The user must select F1 Var from the Rate Configuration Reports Menu to print the configuration information for a variable rate.

The user can select configuration parameters using the up and down arrow keys on the Fee Computer keyboard. The available choices for each option will appear in the Summary Window. Select Variable Rate to Print? The user must select a variable rate from the list in the summary window. The user may select “All”. Print Zero Values? The user must select whether to print values which are set to zero. Skip Line? Answering “Yes” will print the report with an extra space separating the data. This selection will make the report easier to read. Answering “No” will print the report with no extra space separating the data. This option saves paper.


Printing the Report After configuring all options, the user may print the report by pressing F8 Print. See Figure 6-6 Sample Variable Rate Report for an example of this report.

Figure 6-6 Sample Variable Rate Report


Flat Rate Configuration Report The user must select F2 Flat from the Rate Configuration Reports Menu to print the configuration information for a variable rate.

The user can select configuration parameters using the up and down arrow keys on the Fee Computer keyboard. The available choices for each option will appear in the Summary Window.

Select Flat Rate to Print - The user must select a flat rate from the list in the summary window. The user may select “All”. Printing the Report After configuring all options, the user may print the report by pressing F8 Print. See Figure 6-7 Sample Flat Rate Report for an example of this report.


Figure 6-7 Sample Flat Rate Report

Rate Assignment Report This report contains information on area names and rate types that are assigned to ticket types. The user must select F6 Assign from the Rate Configuration Reports Menu to print this report.

The user can select configuration parameters using the up and down arrow keys on the Fee Computer keyboard. The available choices for each option will appear in the Summary Window. Skip Line? Answering “Yes” will print the report with an extra space separating the data. This selection will make the report easier to read. Answering “No” will print the report with no extra space separating the data. This option saves paper.


Printing the Report After configuring all options, the user may print the report by pressing F8 Print. Each transaction type will be listed along with the Area Name, Rate Type, and Rate Name See Figure 6-7 Sample Flat Rate Report for an example of this report.

Figure 6-8 Sample Rate Assignment Report


License Plate Inventory System Reports

If the Fee Computer is equipped with the License Plate Inventory System (LPI), the user may select F9 LPI from the Reports Module main menu to print LPI Reports.

License Plate Number Entry Report To print a License Plate Number Entry Report, the user must press F1 Entry from the License Plate Inventory System Reports Menu. This report contains information such as Exit Time, Transaction Number, Cashier ID and License Plate Number. See Figure 6-9 The LPN Entry and LPI Activity Reports for an example of this report.





the Summary Window.


The user can select configuration parameters using the up and down arrow keys on the Fee Computer keyboard. The available choices for each option will appear in the Summary Window. Sort By – The user must select whether to sort the report by either Exit Time or Cashier. Which Transactions – The user must select which type of LPI Transactions to include in the report. The user may select “All”. Printing the Report After configuring all options, the user may print the report by pressing F8 Print.


License Plate Inventory System Activity Report To print an LPI activity Report, the user must select F1 Entry from the License Plate Inventory System Reports Menu. This report contains summary information on all LPI transactions. This report is sorted by ticket type. See Figure 6-9 The LPN Entry and LPI Activity Reports for an example of this report.





the Summary Window. Ticket Type – The user must select a ticket type to include in the LPI Activity Report. The user may select “All”. Skip Line? Answering “Yes” will print the report with an extra space separating the data for each store. This selection will make the report easier to read. Answering “No” will print the report with no extra space separating the data for each store. This option saves paper. Printing the Report After configuring all options, the user may print the report by pressing F8 Print.


Figure 6-9 The LPN Entry and LPI Activity Reports


Chapter 7: The Maintenance Module To access the Maintenance Module, which configures and maintains the cashier database, press the Menu key from the Normal Transaction Module and press F6 Mgmt to access the Management menu. Pressing F2 Maint will load the Maintenance Module.

This database contains general information about each cashier such as Pin Code, address and social security number. In addition, each individuals access rights to specific Fee Computer functions are assigned here. The Explorer Window is a tree based menu structure of rate components, similar to Windows Explorer. Selected parameters in this menu will be displayed in the Edit Window for modification. The Status Bar indicates the project currently loaded. Tool Bar

For most operations, all regular functions can be selected from the Tool Bar. • Add : When the top level (Cashiers) selection is highlighted in the Explorer Window, a new

cashier will be added. • Save : Saves the current configuration (displayed in the Status Bar) being worked on as a

draft. This will not change the current Exported configuration being used by the Fee Computer. • Reload : Reloads the configuration since the last Save. • Delete : When a cashier is highlighted, this button will delete that selection. • Export : Saves the loaded configuration as a functioning configuration that will be used by the

Fee Computer(s) while operating. • Close : Exits the Configuration Utility.


Menu Bar

The Menu Bar selections duplicate the Tool Bar functions. Cashier Information Menu

Enter relevant personal information in the fields under the Information Menu in the Editing Window.

The following fields are required for each cashier: • ID: Each cashier must have a unique three digit ID Number between 100 and 999. • Password: Each cashier must have a seven to fifteen digit alpha-numeric password, required for

PA-DSS (Payment Application Data Security Standard) compliance.


Cashier Rights Menu

Individual Cashier rights are enabled by placing a check in the box adjacent to the listing. If a box is unchecked, the cashier will not be allowed to perform the listed function.

The rights granted here work in conjunction with Fee Computer privileges and restrictions defined in the Configuration module (see the AGP-5200 Installation/Configuration Manual). Permission to perform a function must be enabled in both places for an individual to have that privilege.

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