aiim ecm champions workshop - kompetencefabrikken€¦ · aiim ecm champions workshop 23.10.2008....
TRANSCRIPT
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ECM Customer CasesJens Jørgensen, Solution ArchitectCord Focke Rosted, Nordic ECM Business Manager, ECM Master
AIIM ECM Champions Workshop
23.10.2008
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Agenda
• Enterprise Content Management Overview• Customer Cases
• Swedbank• Scania• Rolex• RaboBank
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Marketing
Sales
Legal
Finance
IT
HR
Production
AccountsPayable
RegulatoryCompliance
IT ProjectManagement
Secure DealCollaboration
ContractManagement
Marketing and BrandManagement Secure Research &
CollaborationProject
Management
InformationPrivacy andProtection
Policies &Procedures
Board ofDirectorsClaims
Processing
Enterprise Content Management
Enterprise Content ManagementContent-Centric Business Solutions
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Archive
Enterprise Search
Web ContentManagement
DocumentManagement
Enterprise 2.0
ECM in the bigger picture
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Information Lifecycle Management
Publish
Create
Index
Store
Retain
Cleanse
Search
Distribute
VersionCapture
Manage
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ECM: Emerging Infrastructurefor Information and Applications
Departmental Shared Infrastructure
100%
90%
70%
0% ECM
10% 30%
•Based upon results compiled from Accenture’s CIO Survey and analysis of Accenture’s recentECM related engagements
0
20
40
60
80
100
120
2004 2005 2006
ECMDepartmental
© Nick Millman
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Marketing
Sales
Legal
Finance
IT
HR
Production
AccountsPayable
RegulatoryCompliance
IT ProjectManagement
Secure DealCollaboration
ContractManagement
Marketing and BrandManagement Secure Research &
CollaborationProject
Management
InformationPrivacy andProtection
Policies &Procedures
Board ofDirectorsClaims
Processing
Customer Case: Swedbank
Enterprise Content Management
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SwedbankAbout Swedbank• Swedbank is the leading bank in Sweden, Estonia, Latvia and
Lithuania• more than 21.700 employees serving 9 million private and 480.000
corporate customers.
Customer Challenges• Multiple websites on Vignette System were hard to maintain• Requirements for integrated Document Management and Integration
Solutions• Oracle Universal Content Management
Customer Benefits• Single platform, Single API, “everything is there when you need it”
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Marketing
Sales
Legal
Finance
IT
HR
Production
AccountsPayable
RegulatoryCompliance
IT ProjectManagement
Secure DealCollaboration
ContractManagement
Marketing and BrandManagement Secure Research &
CollaborationProject
Management
InformationPrivacy andProtection
Policies &Procedures
Board ofDirectorsClaims
Processing
Customer Case: Scania
Enterprise Content Management
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ScaniaTechnical Information Library
• > 40.000 User visits per month• 1800 service points• Translation Office• Print Service• External technical consultants
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ScaniaTechnical Information Library
• 80.000 Information objects• Service information• Training information• Information for operations, manuals• Accessory / spare part information• ...
• Information in 20+ languages
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Scania - Web Interface
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Scania – Application Integration
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Scania – Intranet Integration
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Scania - ROI
• Informations quality• The right information at the right location• Knowledge archive• Robust, secure platform• Scalable, e.g. new information products, new
languages
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Scania TIL - Implementation
• Based on Oracle UCM – a ready-to run system• Additional requirements added in small steps• Information Analysis
• User requirements• Process support• Access control, security• Metadata modell• User Interface• Style Guides
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Marketing
Sales
Legal
Finance
IT
HR
Production
AccountsPayable
RegulatoryCompliance
IT ProjectManagement
Secure DealCollaboration
ContractManagement
Marketing and BrandManagement Secure Research &
CollaborationProject
Management
InformationPrivacy andProtection
Policies &Procedures
Board ofDirectorsClaims
Processing
Customer Case: Rolex
Enterprise Content Management
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Customer Case Study: Rolex• About Rolex
• Rolex is one of the most famous brands for hand-made,luxury watches.
• Customer Challenges• Quality Management in manufacturing• Brand Management in marketing and sales• Managing business critical documents such as standard
operating procedures, intellectual property etc.
• Solutions• Stellent DMS in manufacturing for quality mgmt. in 2001• Stellent Digital Asset Management for more than 200.000
marketing assets (brochures, images, photos, videos) in2006.
• Currently in the process of deploying a company wideEnterprise Content Management, including DMS,WCMS, Portal integration, Records Management, DigitalAsset Management on Oracle UCM
• Customer Benefits• Single universal infrastructure for all enterprise content
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Marketing
Sales
Legal
Finance
IT
HR
Production
AccountsPayable
RegulatoryCompliance
IT ProjectManagement
Secure DealCollaboration
ContractManagement
Marketing and BrandManagement Secure Research &
CollaborationProject
Management
InformationPrivacy andProtection
Policies &Procedures
Board ofDirectorsClaims
Processing
Customer Case: RaboBank
Enterprise Content Management
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RabobankAbout• serves more than 9 million private individuals and corporate
clients in the Netherlands and abroad. It employs over 60,000staff and is represented in 43 countries.
Solution• Seamless Integration of Siebel CRM with Oracle UCM
Benefits• 360° View on Customer Data and Correspondence• Sales Cockpit for lead and contact management• Single Source across multiple channels
• Consistent experience• Consistent data capture
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Universal Content Management withinSiebel view (Managed Attachments)
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Fully Integrated into Siebel UserInterface
• Siebel users get an fully integrated client. No need tolearn other app.
• Full lifecycle management of document in thecustomer lifecycle
• Fully scaleable and standards based solution for trueEnterprise Content Management
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When clicking on Checkin, you can add documents
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Launch Distributed Document Capture withrelevant context for front office / ad hoc scanning
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Clicking on the document will open a PDF or PDF/Aversion of the document
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