CURRICULUM VITAE

Name: Akash M ReddyE-mail Id: akash.m.reddy1@gmail.com Contact Number: +91-9620355806 / 9168982034

ObjectiveSeeking a challenging and rewarding opportunity with an organization of repute which recognmy trueSeeking a challenging and rewarding opportunity with an organization of repute which recognizes and utilizes my true potential while nurturing analytical and technical skillsng analytical and technical skills

Skill summary Having 6.5 years of experience in IT Infrastructure domain Practical experience in management concepts and tools including software

applications and IT systems Domain Knowledge: Telecom, Networking and Service Provider Currently working with Vodafone Shared Services Closely worked with development team for process improvement To deliver best quality Service to the Clients.

Educational Background Complete Master of Business Administration (MBA) (2013) Completed Graduation in stream of Business (BBM) (2009)

Skills CCNA Trained (Yet to get Certification) ITIL Trained (Yet to get Certification)

Work Experience: 4 Year in Vodafone Shared Services

Company: Vodafone Shared ServicesProject Name: Vodafone Carrier Services (VCS - PNC)Designation: Assistant Manager Domain: TelecomTools : Remedy, Cramer, Putty, ECO Repair, Script Server, Duration: June, 2012 to till date

Roles and Responsibility in Project

Managing a team of 11 as a Virtual team manager. Overall managing 3 teams and a total of 27 in Pune site (off Site).

Creating team reports and Quality checks for all the 11 team members.

Conducting Monthly 1-2-1 and provide Feedback to Individual to improve the productivity.

L2 Escalations manager and manage all L2 escalations till resolution Conduct telephonic and Face to face interviews for open position for Service

or snr service consultant for our team. Training of New Colleagues On All Products which we support (Transmission,

VPN, MPLS, Voice ) Training of New Colleagues on all tools (Remedy, Cramer, Putty, BT ECO, WLR

and many others) Quality checks for the SLA Failed tickets. Break Management, Jeopardy management Initiating conference call for all major service failures to get the work

progressed with all the relevant stakeholders and internal teams Handling L2 Escalation of the Service providers or Carriers and providing the

earlier restoration of the issue. On call support for L2 escalation for Out of office hours

Additional Responsibility

Was a part of Transition named project Fusion (helping multiple teams to settle in new office) by coordinating with IT team and ADMIN to get the necessary permission for seat allotment, System issues

Was a part of Recruitment Drive for a new project VIL Documentation of the new project (VIL) took from 3rd Party and got set up

ready for the project

Work Experience: 2 Years 5 Months in INFOSYS BPO ltd

Company: Infosys BPO Ltd. (www.infosys.com)Project Name: Snow BirdClient: BT WholesaleDomain: TelecomDuration: January 2010 to May 2012

Roles and Responsibility in Project

Keeping a track of the escalated cases & following it till the case is resolved Handling Escalation of the Internet Service providers and owning them till the

issue is resolved. Work as a Floor Support for budding advisors with My routine work Quality Auditing and Maintaining Quality Tracker for the team and help in

improving Teams performance Handling the customer query Through E-Chat and maintain Chat Handling

time Receiving calls and solving the customer quires of the Broadband Diagnosing the Circuit on different applications and giving a proper resolution Following up the escalations by updating the customer on given time

PROFESSIONAL SKILLS• Ability to work well within a team.• Adaptable and able to work effectively in a changing environment.• Good knowledge of networking concepts. • Excellent client facing and customer service skills.• Staying on a job until it is completely done.• Working on multiple high priority tasks simultaneously. Can multi-task effectively.• Being professional and formal in all work related matters.• Excellent oral, written skills and verbal communication skills.• Having a fair system for allocating annual leave in the team.• Prioritizing important tasks and ensuring they get done first.• Working well with all levels of an organization. PERSONAL SKILLS• Quick to adapt to changing priorities.• Comfortable dealing with individuals of all levels of seniority. Easy going by nature.• Listening to others without interrupting them. Speaking clearly and listening attentively.• Seeing problems as opportunities to learn new skills and come up with new solutions.• Gaining feedback and then reacting appropriately to it.• Building strong relationships with both technical and non-technical team members.• Actively listening to the opinions of others.

Practical experience

Project: ATTRITION Management

Project Description: I have done the project in Associated Cement Companies Ltd, WADI. Gulbarga. The objective of the project is to simulate a grid the employee relation with the organization and which leads to high Attrition rate. Employee survey was done to know the likes and dislikes of the employee about the organization.

Personal Information

Name : Akash. M. ReddyDate of Birth : 18th May 1988Present Address : Flat No D – 405, B. A. Vermont. BAIF Road, Wagholi, Pune

412207

I hereby declare that the above-mentioned information is correct to best of my knowledge.

(Akash. M. Reddy)

Date: