al quoz accommodation handbook

AL QUOZ COMPANY PROVIDED ACCOMMODATION HANDBOOK

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The company reserves the right to amend, revise or add new clauses to the existing Accommodation Handbook when required. Changes, if any, will be communicated to

all staff living in company accommodation.


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TABLE OF CONTENTS

Contents Page No.

Welcome Letter 4 1. Al Quoz Company Provided Accommodation 5 Location 5 Staff Eligibility 5 Top up Eligibility 5 Dependant Eligibility 5 2. Utilities 6 3. Allocation of Shared Accommodation 6 4. Use of Accommodation 7 5. Unauthorised Moves 7 6. Flatmate Arrival Notice 7 7. Furnished Units 8 Company Furniture/ Furnishings 8

Starter Pack (Individual/Shared) 9 8. Unfurnished Unit-Furniture Allowance 10 9. Unit Assessment, Maintenance & Inspection 10 10. Check in Process and Address Update 11 11. Keys 11 12. Loss of keys 12 13. Telephone/Internet 12 14. Insurance and Protection of Property 12 15. Change of Accommodation 13 Promotions or Demotion 13 Upgrade of Accommodation 14 Downgrade of Accommodation 14 Relocation of Another Apartment 14 Swapping 14 Request to Take Company Provided Accommodation 14 Opting Out Accommodation Allowance 15 16. Vacating Company Provided Accommodation 16 Apartment Inventory Check 16 Shifting of Personal Items 17 Keys 17 Telephone/internet 17 Check Out Date 17 Overstay Charges 18 Other Guidelines 18 17. Confidentiality of Information 18 18. Facilities Management Department Contacts Details 18 19. Staff Transport Arrangements 19 20. Fire Safety 19


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APPENDIXES Page No. 1. House Rules 20

Apartment Use 20 Visitors 20 Pest Control 22 Pets 22 Garbage Disposal 22 Cleaning and Maintaining Accommodation 23 Energy Conservation 23 Mould 24 Respecting Room Mates and Neighbours 24 Liquor Licence 24 Safety Rules 24 Interior Painting 25 Preparation of Vacant Bedroom for the New Occupant 25 General Rules 26 Domestic Disputes 26 2. Al Quoz Apartment Map 27 3. Check in Register Dependant Details 28 4. Notification of Assessment Form 29 5. Individual Starter Pack 30 6. Shared Starter Pack 31 7. Access Notification 32 8. Facilities Management Department Map 33 9. Contact List 34 10. Fire Protection 36 11. Short Term Visitors Request Form (Shared Accommodation) 38 12. Short Term Visitors Request Form (Own Accommodation) 39 13. Dispute Form 40


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WELCOME TO EMIRATES ACCOMMODATION

Dear Staff Member,

On behalf of the Facilities Management Department we would like to take this opportunity to welcome you to Emirates and to Al Quoz.

This handbook is provided for your personal use and will answer most of your questions about the accommodation. Please carefully read through the contents to familiarise yourself with the standard regulations and procedures relating to company provided accommodation.

Best regards

Facilities Management Department


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1. AL QUOZ COMPANY PROVIDED ACCOMMODATION (CPA)

This handbook provides guidance on Al Quoz, which is a building complex leased by the company. Al Quoz consists of some 2300 units, all of which are air conditioned. Staff residing in Al Quoz are expected to adhere to specific accommodation regulations. These are outlined in the House Rules (Appendix 1). It is important that you understand these rules.

1.1 Location

A detailed location map of Al Quoz apartments can be found in Appendix 2.

1.2 Staff eligibility

Grade Entitlement Accommodation Allowance (AA)

EK.03, EK.04 Furnished accommodation on a shared room basis (2 per bedroom in a 2 bedroom apartment).

Full AA will be ceased.

EK.05 Furnished accommodation (own room in a 2 bedroom apartment).

Full AA will be ceased.

EK.06,SE.06 Unfurnished studio apartment. Full AA will be ceased. EK.07,SE.07 Unfurnished 1 bedroom apartment. Partial AA will be credited

to staff on a monthly basis. EK.08 Unfurnished 2 bedroom apartment. Partial AA will be credited

to staff on a monthly basis. SG.06 Single status in a furnished studio

apartment. Full AA will be ceased.

1.3 Top up eligibility

Staff may request to upgrade their accommodation and pay an additional top up fee to have enhanced provisions e.g their own bedroom or their own apartment. Approval of requests will depend on current accommodation availability and the waitlist criteria. Facilities Management can advise current topup fees applicable to each grade. Please refer to change of accommodation section (point 15.b).

1.4 Dependant eligibility

Staff staying in unfurnished accommodation (studio, 1 bedroom, 2 bedroom) can have their immediate family and maid reside with them. Dependents must be directly sponsored by staff. There are regulations relating to the number of dependants that can share a property, these are outlined below:

Apartment Type Maximum additional dependents Studio 3 One bedroom 4 Two bedroom 5


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Staff must notify the company of any dependants that they want to reside with them.

Dependents will need to complete a Check In Register Form (Appendix 3). This form is available from the security office and on groupworld. The completed form must be submitted to the security office, along with a copy of the dependents passport visa. Staff sharing CPA with family members who are also employed by the company, will not receive their Accommodation Allowance (AA).

SG.06 staff who want family to reside with them, will be placed on the waitlist for an unfurnished studio and will be treated the same as EK.06/SE.06 staff for the purpose of accommodation allocation.

2. UTILITIES

The company will pay the cost of all reasonable utilities in furnished and unfurnished units including water, electricity, gas, sewerage and municipality tax.

The company has an ongoing commitment to environmental responsibility, staff can support our environmental performance by conserving electricity and water. Section 7 of House Rules (Appendix 1) has further information on measures to reduce consumption, which will save money and help preserve the environment. The company reserves the right to charge staff in cases of excessive bills which could be attributed to misuse.

3. ALLOCATION OF SHARED ACCOMMODATION

The allocation of staff to shared accommodation takes into account a variety of criteria such as:

Gender (staff are only permitted to share accommodation with other staff of the same gender)

Seniority Nationality Religion Waitlist Age When allocating shared accommodation Facilities Management will first identify vacant

bedrooms ready for allocation. After allocation of the vacant bedroom, the existing occupants of the apartment will be notified.

Whilst every effort is made to ensure that the above criteria are met in allocating staff to shared accommodation, there will be cases where some or all of the criteria cannot be met (with the exception of gender). In such cases, staff will be required to share accommodation with whoever the company instructs. These staff will be given priority when an alternative unit is available. In this case the reallocation request will be accepted with an administration charge of AED 300 payable per person.


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Allocation of staff to shared accommodation is at the discretion of the company.

Requests for reallocation which do not meet company agreed personal move reasons, can only be considered as an exception and is not guaranteed. Company requirement will take priority over such requests e.g availability of accommodation and time constraints. Further information relating to requests for personal moves is outlined in section 15.

4. USE OF ACCOMMODATION

The company is the tenant, and staff are the occupant of CPA. CPA is solely for residential use and staff are not permitted to use the accommodation for any kind of business, commercial or trading purposes.

Staff who take CPA are not allowed to sublet, in whole or in part, any of the accommodation provided to them. This includes allowing any person not sponsored by the employee to use any part of the accommodation in exchange for services, money or otherwise. Please note that only family members who have been pre notified and approved by the company are permitted to reside in CPA.

Failure to adhere to the above could result in disciplinary action up to and including termination of employment.

Staff are not permitted to make any alteration to the accommodation without first obtaining written permission of Facilities Management, who in turn will obtain permission from the landlord. Staff who make alterations to the accommodation unit without written permission of the company, will be required to reinstate the property at their own expense at the time of vacating. In cases where the company and the landlord have approved alterations, the cost will be paid by the member of staff who requested permission to make the alteration. Staff will be required to reinstate the alteration at the time of vacating the unit after liaising with Facilities Management.

5. UNAUTHORISED MOVES

Staff who move/change accommodation without the written approval of Facilities Management will be disciplined in accordance with disciplinary policy. This also applies to private swapping of apartments. A fine of AED 500 will be imposed to cover the costs incurred by the company. This will be deducted from the employees salary account. Staff will also be required to move back to their original property.

6. FLATMATE ARRIVAL NOTICE

Once one of the occupants of a shared apartment checks out, the company will start the process to move a new member of staff to the vacant bedroom or bed space. When a new flatmate has been found, the other occupants will be sent a Notification of Assessment Form (Appendix 4).


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On receiving this notification staff must ensure: The overall appearance and cleanliness of the apartment is to the company

standard.

Keys are not left in the main door of the apartment in order for the new occupant to have access on the date of their arrival.

Personal belongings are not occupying the vacant slot. One of the shelves in the refrigerator is cleared and that the fridge is in a clean

condition.

A space is provided in the kitchen for the new occupant to store their items. In the event that a complaint is received from the new member of staff for failure to

comply with the above, an assessment will be carried out and if required, cleaning, will be arranged by Facilities Management. A charge of AED 150 will be deducted from each of the existing occupant(s) if cleaning is needed.

Please note that the new flatmate may arrive during the night.

7. FURNISHED UNITS

The company furnishes and maintains the accommodation unit. The furnishing/items provided in the apartment are divided into two main sections:

a. Company furniture/furnishings b. Starter pack

a. Company Furniture/Furnishings

The furniture provided will be the standard items as stipulated by Facilities Management and will be of reasonable quality.

The following items are generally provided:

Kitchen appliances: cooker, refrigerator (with ice freezer box), washing machine/dryer.

Living room furniture: sofa set, dinning tables, dining chairs and a TV wall unit (please note a TV is not included).

Bedroom furniture: bed, bedside table, dressing table, chair, mirror, and wardrobe or steel cupboards.

Curtains are provided for each window. Instruction booklets for the refrigerator, washing machine, dryer and cooker are

placed in the kitchen drawer, extra copies can be obtained from the security office. Please read these instructions carefully to make best use of these appliances.

Staff are requested not to remove any company provided furniture/furnishings from the apartments without prior consent from Facilities Management.


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Refurbishment and replacement of company provided furniture Staff are responsible for taking care of the companys furniture. Any loss or

damage to company provided items will be charged to staff at current replacement value.

The company is responsible for maintaining the kitchen appliances and air conditioning in furnished units. In cases of negligence, the occupants of the apartment may be debited equally for the damage caused, unless a single occupant accepts responsibility for the damage.

The company will clean soft furnishings (curtains and upholstery) if required prior to an apartment being occupied and thereafter on a 36-month cycle (subject to continuous occupancy). The table below outlines arrangements for replacement of items.

Furniture Type Action Replacement of soft

furniture After a period of 6 years, the company will consider replacing soft furnishings and re upholstering the apartment furniture. The company will not decorate or replace other furnishings whilst the accommodation is occupied by the same occupant/s.

Replacement of hard furniture

Hard furniture has a minimum life expectancy of 10 years. During the life of an item of hard furniture, the company will be responsible for repairing, maintaining and re polishing the furniture. Generally, furniture will be re polished if required, when an apartment is fully vacant.

Replacement of appliances

Appliances (washing machine, refrigerator, cooker, kettle, toaster & iron) are replaced if required based on the report received from the company authorised contractor.

b. Starter pack (Individual/Shared)

The company provides each new member of staff checking into shared CPA with a starter pack. Two types of starter pack are provided, details of which are provided bellow:

Individual starter pack This is provided to each staff member. It contains basic crockery, cutlery, glassware, kitchen items and linen to enable staff to establish themselves. Please refer to Appendix 5 for a list of these items. The starter pack is a one-time issue. Any missing or broken items will be replaced, please notify the security office of any issues. No items will be replaced if notification is given after one week.

This individual starter pack becomes the property of staff after they have completed 12 months employment. Should staff leave the company before completing 12 months service, the company will charge the staff the pro-rata value of the starter pack. The starter pack will not be accepted back in lieu of this charge, even if some of the items have not been utilised.


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Shared common pack

Staff who reside in shared accommodation are provided with a joint starter pack (one pack per apartment). Appendix 6 has a list of items provided. This pack belongs to the company and is provided for shared use by the occupants in shared accommodation. When staff move into their shared accommodation they should check the items to ensure they are present and in good condition. If any items are missing or broken they should notify the security office.

8. UNFURNISHED UNITS FURNITURE ALLOWANCE

Staff in grades (EK.06, EK.07, EK.08, SE.06, SE.07) residing in Al Quoz unfurnished CPA are eligible to apply for a once off Furnishing Allowance (FA). This allowance is equivalent to the value of two months AA. Staff who are married to another Emirates Group employee, are only eligible to apply for one FA, they cannot both apply for this allowance.

The FA will be written off over a 4 year period. When staff receive the allowance they will be required to sign an undertaking to repay the un-written off portion of the allowance should they leave the company for any reason before the allowance has been fully written off. The amount to be repaid to the company will be calculated on a pro rata daily basis. The amount due will be debited from staffs end of service benefit (EOSB). The company will not accept staff furniture in lieu of a cash repayment.

Staff who are eligible for furnished accommodation but personally request to move to an unfurnished apartment (studio, 1 bedroom, 2 bedroom), cannot apply for this FA.

Please note this is a once off allowance, a subsequent FA allowance will not be provided to promoted staff (unless it is a promotion to EK.09 or equivalent).

9. UNIT ASSESSMENT, MAINTENANCE & INSPECTION

The company reserves the right to access an apartment at all reasonable hours, upon at least 24 hours notice. The following scenarios are examples of when Facilities Operations, the Maintenance Department or EK Group Security Department may need to enter an apartment:

To carry out an assessment of a recent checked out bed space/bedroom in order to prepare it for the new arrival(s).

To carry out maintenance related jobs either identified by routine inspection or for issues logged by staff.

To carry out the routine maintenance, assessment and inspection of equipment such as air-conditioning, fire alarms and fire fighting systems.

In the event of an emergency such as a fire, gas leak, damaged/blocked pipes, flooding, electrical failure etc the company reserves the right to enter a property without prior notice and at any hour of the day or night. The company can also access the property without prior notice if a complaint is received about misuse of the property or standard of cleanliness.


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All maintenance complaints related to an apartment, company provided furniture/

appliances, cleaning and pest control must be logged by the occupant in the Complaints Register, or on a Maintenance Work Request Form. These are available at the security office. Work will not be carried out unless these are completed.

If occupants are absent, an Access Notification will be left in the common area of the apartment, notifying them of the work that was carried out. An example of this notification letter is provided in Appendix 7.

In cases where the company needs to prepare the unit for a new arrival, and the occupants fail to provide access without a valid reason, the company reserves the right to charge staff for the number of days which the access was not provided (to compensate for the delay this causes in preparations).

10. CHECK IN PROCESS AND ADDRESS UPDATE

Overseas staff joining the company, will be met on arrival at the airport and taken to the accommodation by the meet and greet officer.

All staff moving into Al Quoz CPA will be required to go through check in formalities at the security office. Staff will need to complete a check in form, which requires personal details, dependent details (if applicable) and a signature to confirm receipt of keys.

Upon receipt of the confirmed check in date, Facilities Management will update the employees address details in the company system.

11. KEYS

Upon check in staff will be issued with a set of apartment keys containing the main door key, bedroom key and wardrobe key. These are for personal use and should not be duplicated or handed out to non-residents.

The Emirates security department has a duplicate set of keys for all apartments. These keys are available on a 24 hour basis for use in emergency.

The keys to the accommodation units are company property. Staff vacating CPA are required to give them back to building security as part of the check out formalities. Failure to do so will result in a charge to cover the cost of lock replacement.

Replacement of lock cylinders and installation of additional locks in CPA without the permission and knowledge of Facilities Management is against company policy and is subject to disciplinary action.

For security and emergency purposes residents are advised not to leave the keys in the main door cylinder lock as this may delay security and maintenance staff in accessing the apartment in the event of an emergency or for maintenance checks. It may also delay new occupants being able to access the apartment.


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12. LOSS OF KEY

Staff are responsible for the safekeeping of apartment keys. The company will not accept responsibility of any loss or damage to keys.

Staff who misplace/lose the keys must: Advise the security office of the loss, and provide adequate identification for issue

of duplicate key(s).

Sign the form for issue of duplicate key(s), which will also authorise the company to debit the charges of issuing a duplicate key(s) from the employees salary account.

Please note that should staff find their original keys following a lock being changed, the company cannot consider reversal of charges.

Only the occupant is authorised to collect new key(s). The key will not be issued to any messengers or other intermediaries.

In the event of any breach of security, the company reserves the right to change the door locks of any apartment without prior notification to the occupant.

13. TELEPHONE/INTERNET

To avoid disputes, staff in shared accommodation are requested not to install a fixed landline. Staff should obtain their own personal cell phone. In terms of cell phone reception at Al Quoz, du reception provides a better signal and is clearer than Etisalat. SIM cards for du can be purchased from du mobile phone shops and supermarkets.

Staff provided with an apartment on a non sharing basis can avail of a fixed land line telephone. Please note that internet is not provided by the company, occupants are required to arrange it themselves.

14. INSURANCE AND PROTECTION OF PROPERTY

Staff are responsible for insuring their personal effects in CPA. The company does not insure personal effects and will not be held liable for the loss or damage, irrespective of how it occurred.

Damages to company assets/landlord provided fittings caused by negligence are chargeable to the employee. Staff may therefore wish to take out insurance for accidental damage.

It is recommended that when staff become aware that a theft has taken place they refer the matter to the Emirates Group security office or report the incident to the building security officer on duty so that the Police can be notified at the earliest opportunity.


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In order to minimise cases of theft/break in, please ensure the following:

Cash or valuables are not left unattended and kept secure at all times. Apartment front doors are kept locked at all times. Your bedroom door is kept locked when you are away from the apartment. 15. CHANGE OF ACCOMMODATION

All requests for change of accommodation must be registered on the Change of Accommodation Request Form. This form is available on groupworld and at the security office. Verbal requests for change of accommodation will not be accepted.

Changes/moves will only be sanctioned for the following reasons:

a. Promotion or demotion b. Upgrade of accommodation (own room, studio, 1 bedroom, 2 bedroom) c. Downgrade of accommodation d. Reallocation to another apartment e. Swapping

f. Request to take CPA

g. Opting Out taking AA

Requests for change of accommodation due to disputes with flatmates will not be entertained. Staff who are experiencing difficulties with flatmates should complete a Dispute Form (Appendix 13).

a. Promotions or Demotion

An employee who subsequently gets promoted or demoted and whose contractual accommodation provisions therefore change must advise Facilities Management. This enables the department to arrange alternative accommodation, and if applicable, make arrangements to stop any top up charges.

The following guidelines apply for this type of move:

Promoted or demoted staff will be moved to appropriate accommodation when it is available.

Promoted staff who are already in CPA are not eligible for compensation or a AA during the period they have to wait for upgraded accommodation.

Staff who get promoted, and already paying a top up fee can stay in the accommodation and a top up fee will be stopped from the effective date of the promotion.

Demoted staff may choose between taking the AA or accommodation applicable to their grade.

Staff are responsible for moving their personal furniture/appliances to the new accommodation unit.

Promoted staff who elect to take the AA (if applicable) and staff who are transferred into a job that does not have the accommodation benefit, are requested to move out of their current CPA within 7 days from the date of promotion. Request for extensions to this time frame will be considered where staff have a valid reason.


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The new AA will be applicable only from the date of vacating the apartment. On

receipt of check out confirmation report, Facilities Management will advise HR Admin that the employee has moved out and that the AA should be paid.

b. Upgrade of Accommodation

This is when staff can opt to enhance their accommodation provisions by paying an additional top up fee. Staff can pay to upgrade their accommodation to have their own bedroom, or their own apartment. Facilities Management can advise current fees. If staff wish to opt for upgraded accommodation they will be placed on a waitlist.

c. Downgrade of Accommodation

This is when staff who have previously upgraded their accommodation, decide that they wish to stop paying the additional fee, and move back into accommodation that is in line with standard provisions for their grade. Staff requesting to change their accommodation and take standard accommodation will be put on the waitlist.

It is not possible to downgrade from standard company provision, e.g move to a shared bedroom and receive a partial AA.

d. Relocation to Another Apartment

This is where staff can request to move into a vacant bedroom in a specific apartment e.g move accommodation units to share with friends who live in that apartment. An AED 300 administration charge is applied to staff who request to relocate apartments.

e. Swapping

Staff can request to change apartments with another member of staff. It must be a direct swap e.g the occupant of one apartment, directly changes rooms with the occupant of another apartment. Requests for such moves should be made in writing on the Change of Accommodation Form. An administration fee of AED 300 is payable for this type of move, a cancellation fee is also applied if staff subsequently change their mind and decide not to move.

Arrangements must be made by all the parties to agree on a date/time to check out from their existing apartment and check into their new allocated apartment (it must be done at the same time).

Swapping of bedrooms without prior approval from Facilities Management is not permitted. Please refer to the terms and conditions under Unauthorised moves.

f. Request to take CPA

This is where a member of staff who is currently receiving a AA, decides that they wish to take CPA, or cases where staff become eligible for CPA e.g. following a promotion. Staff who want to take CPA must complete a request form and will then be placed on the waitlist. Any AA will cease from the date staff check into Al Quoz accommodation.


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g. Opting Out AA

Staff who meet certain criteria are able to apply to opt out of CPA and avail of the AA. The following staff can opt out of CPA:

Grade Marital Status Opt out criteria

Single Completed 12 months in CPA.

EK.03-EK.08 Married At any time, provided the spouse is listed on HRDirect. Staff will need to provide a copy of the spouses UAE Residence Visa to Facilities Management.

The Opt Out Application Form can be found on groupworld>Employee Centre >Accommodation>JuniorAccommodation>Company Provided Accommodation>Al Quoz>Opt Out Form.

Staff who move out of CPA and avail of the AA, can apply for a AA advance. Further information is available from HRES. Refer to groupworld>Employee Centre>HR Forms> Accommodation Allowance Advance.

Please note that staff who are granted permission to move out of CPA and take the AA, will not be allowed to opt for CPA at any time in the future (unless it is a promotion to EK.09 or equivalent).

If an employee requests to move out of CPA and subsequently withdraws their request after the approval is obtained from Facilities Management, a charge of AED 300 will be debited from their salary account.

Staff who opt out of CPA without authorisation from Facilities Management will not receive any AA in lieu of accommodation.

The company reserves the right to withdraw the opt out facility at any time.

Employees who opt to move out of CPA in order to avail of Company Assisted Accommodation (CAA), must note that they will have a lower priority than other staff. They will only receive a CAA apartment if there is no demand from other staff. Information on the current CAA waitlist status can be found on groupworld.

15.1 Procedure and Fees for Requesting Change of Accommodation

Staff must complete the Change of Accommodation Request Form and submit or mail it to Facilities Management Department, EGHQ, 7th floor. Staff should ensure that they explain their reason for wanting to move, and also state any accommodation preferences.


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If no preference is given, it is assumed staff are willing to move to any apartment. If

staff reject the offer of alternative accommodation, their name will be removed from the waitlist, and they will need to make a new application. Approval will depend on availability of accommodation and any company requirements.

If more than one staff has the same preference, priority will be given to staff whose number comes first in the wait list (e.g first come first served approach).

If the offer is accepted, staff must move to their new accommodation within 7 days from the date of acceptance. Staff who do not check in on the specified date will be liable for late check in charges (this is to cover the cost of two units being allocated to the same member of staff).

If staff accept the offer of alternative accommodation and then subsequently decide not to move, an administration charge of AED 300 is payable. Any applicable charges will be deducted from an employees salary account.

Facilities Management will arrange to amend the HR records only after the keys of the previous accommodation unit have been returned and the check in confirmation into the new allocated apartment is received from security.

15.2 Company Initiated Moves

The company reserves the right to move staff from one accommodation unit to another unit. Staff do not have the option to refuse such requests. Generally company initiated moves will be for maintenance reasons or release of building/s to the landlord.

Wherever possible the company will try to avoid compelling staff to move accommodation. However when such moves are unavoidable, the company will credit AED 300 to the employees salary account for a move to company furnished accommodation. AED 500 for a move to unfurnished accommodation (e.g when staff have to move their own furniture).

Staff who refuse to move for any reason, will be referred directly to their line manager for disciplinary action.

16. VACATING CPA

When vacating Al Quoz accommodation (upon resignation, following company approval to take AA or transfer to another CPA accommodation unit), there are a number of specific guidelines to be followed:

a. Apartment Inventory Check

Once staff have checked out of the property an inventory check is carried out by the company. Staff can request for the inventory check to be done a week prior to check out. Please note that it is not possible to carry out a complete inventory check whilst the accommodation is occupied. The company therefore reserves the right to debit charges from an employees salary or EOSB, should subsequent damage be found after they have checked out. If charges are made, staff will be provided with a full breakdown.


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b. Shifting of personal items

Staff are responsible for the packing, moving and security of their personal items. Before vacating the unit, staff must ensure that they have removed all personal items from the apartment.

Staff are required to take with them all their individual starter pack items. The shared common pack items are company property, and should not be removed from the accommodation.

The company will not be held liable for any personal items left behind in the accommodation unit after return of keys. It will dispose of all medicines, liquor and perishable items immediately, and will store other personal effects for 30 days.

Once the 30 day period has expired, the company will dispose of the items as they see fit. Any valuable items such as jewellery, cash, credit cards, cheque books etc will be stored separately in a secure place for a 6 month period, after which they will also be disposed of. Any costs involved with disposal or packing and transportation of personal items will be charged to the employee.

c. Keys

Apartment keys must be returned personally to building security. Please ensure you lock your apartment and/or bedroom prior to returning the keys. If keys are not returned within 24-hours of the date of vacating the accommodation unit the cost of replacement keys will be charged to the employees salary or deducted from the EOSB.

d. Telephone/Internet (if applicable)

When staff vacate their accommodation they must ensure that the telephone/internet has been disconnected, all bills have been settled and a clearance letter obtained. This clearance letter should be handed to the security office at the time of check out.

In case the telephone provider is unable to provide a final bill prior to check out, the company will retain an average of the last three months bill plus an additional 50%. This will then be refunded to staff on receipt of bill.

The company will not be liable for any disputes/settlement of bills with the telephone/internet provider.

e. Check out date

Staff who are leaving CPA due to resignation/termination are required to vacate the accommodation within a period of 7 days of their last day of service.

Staff who have opted to take the AA, are required to vacate CPA within a period of 30 days from the AA approval date. If staff move out of CPA in advance of the agreed check out date no AA will be payable for the period prior to the agreed date.


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Staff who are moving to another accommodation unit are required to move to the

new unit within 7 days of accepting the new unit.

If staff want to change the originally agreed check out date, the company can apply a charge of AED 300.

f. Overstay charges

When an employee overstays beyond the agreed check out date, they will be charged a daily overstay charge. This will be deducted from employees salary or EOSB as applicable. Facilities Management will advise the current overstay charge. Please note that the company reserves the right to change the locks and remove personal belongings should the occupant continue to stay beyond the agreed check out date.

g. Other guidelines

If the apartment or bedroom has been painted in different colours, painting charges will be applicable to cover the cost of extra maintenance and labour required to restore the unit to the company standard colour.

If the apartment or bedroom was left in an unacceptable condition, arrangements will be made to clean the unit and the charges will be debited from an employees salary or EOSB.

17. CONFIDENTIALITY OF INFORMATION

Information relating to staff addresses, telephone numbers etc is confidential and will not be shared with any third party without the permission of staff. Employees themselves should not share such details of their colleagues living in accommodation with any third party and should be careful about giving out their own address and phone numbers.

18. FACILITIES MANAGEMENT DEPARTMENT CONTACT DETAILS

The department is based on the 7th floor of Emirates Headquarters (see Appendix 8) for location map). The department is open 0700 1400 hours Sunday to Thursday and is closed on Friday, Saturday and on UAE Public Holidays.

Appendix 9 lists the contact details where specific queries should be addressed to.


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19. STAFF TRANSPORT ARRANGEMENTS

The company provides fixed route bus services at scheduled times between various residential areas and company business locations in Dubai to staff who are entitled to utilise them. Bus routes and timings are displayed on the notice boards within the complex. For any clarification on routes, pick-up and drop-off timings please contact the Senior Transport Assistant on 0509508925 (07:00 to 15:30 hours Sunday to Thursday).

Al Quoz is close to a RTA bus route (Dubai public transport provider).

20. FIRE SAFETY

When you move into Al Quoz accommodation please familiarise yourself with the fire evacuation routes and the location of fire safety information. Fire protection and safety guidance is outlined in Appendix 10.


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APPENDIX 1

HOUSE RULES

1. APARTMENT USE

Staff must only use company provided accommodation (CPA) as a residence, and for no other purpose whatsoever. Staff using the apartment for activities of an immoral/illegal nature or for business activity will be subject to disciplinary action, which may result in dismissal from the company.

2. VISITORS

Staff are responsible and liable for their visitor(s) behaviour. Staff will be charged for any damage caused to company property by visitors.

On arrival, visitors will be required to contact the occupant of the apartment by phone. If the occupant is not present in the apartment, visitors will not be allowed access to the apartment. This is to ensure the safety of Al Qouz residents.

All visitors must sign the visitors register when entering/exiting the building premises indicating which apartment they are visiting, including the hosts name. In the event of an incident, building security are then able to account for everyone.

The visiting hours are between 07:00 to 01:00 hours. Staff are responsible for ensuring that their guests have left by 01:00 (unless prior approval has been given). Any one who stays beyond this time may be evicted. Building security can deny access to visitors entering Al Quoz after this time.

Staff residing in shared and unshared accommodation must brief their visitor on the House Rules. Staff will be held liable for their visitors behaviour. Staff may be disciplined if their visitor fails to adhere to the CPA House Rules.

2.1 Visitors to Shared Accommodation

In shared accommodation the privacy of other occupants must be respected and ensured. No occupant of CPA on a shared basis, should have visitors in the apartment without the agreement of their flatmate(s).

As part of safety/security of all residents in Al Quoz, occupants residing in shared accommodation will need to go to building reception to meet their visitor and accompany them to their apartment.

Staff staying in shared CPA are permitted to have short stay visitors in their apartment (1-14 nights).

If you wish to have a short term visitor, you will need to complete the Short Term Visitor Request Form available from the security office (Appendix 11). This must be handed to the security office at least 5 days in advance. Copies of the proposed visitors passport and visa must be submitted with the application.


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Please note the following guidelines:

Staff are permitted to have 2 visitors per year for a maximum of 14 days (provided that agreement of all flatmates has been obtained).

Flatmates need to personally notify the security office that they approve of this visitor.

Only one short stay visitor in a shared apartment is permitted at any one time.

Visitors must be a close relative and of the same gender.

Visitors must be aged 10 years or older.

Requests for extension are not permitted; therefore all arrangements must be made to ensure that the visitor leaves on the specified date.

Visitors occupying a vacant bed in a shared room must move if this bed is allocated to a new joiner. Failure to comply will result in a daily charge of AED 300 deducted from the employees salary.

No extra bedding or duplicate key will be provided by the company.

2.2 Visitors to Unshared Accommodation

As part of safety/security of all residents in Al Quoz, occupants residing in unshared accommodation will need to go to building reception and accompany their visitors to their apartment. If due to a valid reason the occupant is unable to collect their visitor from reception, they should call the main security office (Building 20, Apt G06, Tel no 04 4327371) in advance to advise them of the visitors name and the tentative time of visit. The main security office will then advise the respective building reception to allow access to the visitors.

Staff residing in unshared individual apartments can have a maximum of two visitors at one time stay with them. Any one visit should not exceed 30 days duration, and staff cannot have visitors stay for more than 60 days per year. A visit can be extended by no more than 2 days to facilitate travel arrangements.

Staff who wish to have a visitors stay in the apartment are required to complete a Visitor Request Form and submit this along with a copy of their proposed visitors passport and visa to the security office (Appendix 12). Forms should be submitted at least 5 days before date of proposed visit. Failure to give proper notice will result in access being denied to the visitor. Please note the following guidelines:

Staff are allowed to have visitors twice a year. Any one visit should not exceed 30 days duration (total of 60 days per year).

In case of extension beyond the specified check out date, the company will reserve the right to charge the staff a daily rate of AED 300. This will be deducted from staffs salary.


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2.3 Services Provided by Visitors

Staff who engage the services of visitors e.g cleaners and childcare professionals are responsible for making arrangement for them to gain access to the apartment. Security will not get involved in giving access to the apartment.

Staff must complete the Authorisation Form available at the security office. Any visitor who cannot be properly identified, will not be permitted entry into the building.

3. PEST CONTROL

The landlord of Al Quoz provides pest control services for the communal areas on a regular basis. Staff can request pest control services, they should log their request with the security office who will forward it to the Facilities Management Department. Pest control services normally carry a warranty period of three months. Repeat treatment, if required, within the warranty period, should be requested in time to avoid additional costs. Following treatment, staff are requested to wait 24 hours before cleaning the recently treated area.

It is important that residents maintain the apartment in a proper and hygienic condition, failure to do so will result in Facilities Management arranging for the apartment to be cleaned and fumigated. These charges will be debited from an employees salary account as appropriate

4. PETS

The keeping of dogs, cats and other pets in Al Quoz CPA is not permitted. Staff who are found to be keeping pets on the premises will be subject to disciplinary action and possible eviction without payment of the Accommodation Allowance (AA).

5. GARBAGE DISPOSAL

Garbage chutes have been provided on all floors of the building for disposal of garbage. It would be appreciated if all residents could adhere to the following points:

Waste, with the exception of glass and liquids, should be placed in secured garbage bags and put into the garbage chute. It should not be left lying outside the apartments/corridors or in the garbage room.

Cardboard boxes, packing materials and other bulky items should not be disposed in the garbage chute but placed directly into the Municipality skip (located outside the building) or in the main Al Quoz garbage room.


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Occupants living on the ground floor are requested to place garbage near the main

garbage room in the basement area or designated areas in the car park. Please do not leave garbage in the corridors or exit staircases of the building.

If residents do not comply with the garbage disposal procedure mentioned above, the company will have no option but to levy a compulsory monthly charge on all residents for providing garbage cleaning services.

Please show consideration to your neighbours that live close to the garbage rooms, and help us to maintain the Al Quoz property.

6. CLEANING AND MAINTAINING ACCOMMODATION

Residents are responsible for the general cleanliness of the bedroom and common areas. Failure to do so will result in a cleaning charge, which will be deducted from the salary account of the occupant(s).

Residents are responsible for keeping the apartment and company furnishings/fittings in a good condition. In order to do this it is recommended that staff:

Avoid carpeting the floor if the apartment flooring has been tiled. The glue used to secure the carpet will deface tiles. If this occurs, staff will be charged for cleaning the flooring to its original condition.

Do not use any chemicals /drain cleaning agents (Draino) to clear blocked drains as they may damage the PVC pipes of the building.

Do not dump sanitary pads, tissues, diapers (pampers) etc. in the bathroom toilet as this will affect the PVC pipes and block the plumbing and drainage system. Staff who are found to have caused blockages due to this negligence, will be charged for costs incurred to rectify the problem.

Do not chew and spit betel nut (Paan) or Paan Parag or any of its additives in the corridors or common areas of the building. If you do this, it will result in disciplinary action. Cleaning charges will be debited from the employees salary account.

The company is not liable for the replacement of furnishings that have become infested with bed bugs, body lice or similar infestations. In cases where such infestations occur, the employee is liable for the fumigation and replacement of the infested item. These costs will be deducted from the employees salary account.

Some staff have allergies and respiratory problems such as asthma. Should staff require the A/C ducts to be cleaned, they can arrange this at their own cost.

7. ENERGY CONSERVATION

In order to conserve electricity and promote environmental responsibility, staff residing in Al Quoz accommodation are requested to adhere to the following points:

Turn off lights that are not needed especially in the balcony area. Use natural daylight as much as possible.


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Clean light bulbs regularly, since dirt diffuses light, decreasing illumination. Replace bulbs with lowest acceptable wattages. The air-conditioning has been designed for operation with the windows closed.

Windows and doors should not be left open when the air-conditioning is on as this leads to excessive humidity and condensation problems in the apartment.

The company reserves the right to charge the employee in cases of excessive electricity and water bills which could be attributed to misuse.

8. MOULD

In order to avoid mould in the apartment, staff are requested to refrain from drying wet clothes in their bedroom or living room. The moisture from wet clothes is sucked by the return air-conditioning air in the apartment which causes dampness for mould on walls, mats, clothing, shoes etc. Any mould rectification costs which have been attributed to the above, will need to be borne by the occupants of the apartment.

To avoid excessive moisture in your apartment during the more humid times of the year, it is recommended that the room thermostats are left between 22 and 24 Celsius. It is possible to redirect the A/C vents to divert air flow.

9. RESPECTING ROOM MATES AND NEIGHBOURS

Residents are expected to be courteous and respect their neighbours requirement for peaceful rest times. Occupants are requested to refrain from playing loud music and making any loud noise which will disturb other residents of the building. Residents should respect the landlords property and not permit any act that could cause annoyance/nuisance to the landlord or other residents.

10. LIQUOR LICENCE

Please note in accordance with UAE legislation, staff must obtain an alcohol license in order to consume and store alcohol in their apartment. Refer to Employee Handbook chapter 1-A7.

11. SAFETY RULES

The following rules have been set out to ensure the safety of all residents:

Do not throw any objects from the balcony. Do not keep any pots/material/hang linen on the balconies or place any objects

(cupboards etc) on the parapet level of your balcony.

Do not sit on balcony walls/railings.


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Smoking is not permitted inside Al Quoz CPA (this includes smoking on the

balcony). Smoking is allowed outside the Al Quoz building.

Barbecues are not permitted in the building premises (this includes balconies and communal outside areas).

It is not permitted to keep any substance of an explosive or highly inflammable or dangerous nature, which may cause, contribute to or increase the risk of fire or explosion in the building.

12. INTERIOR PAINTING

The company will paint individual bedrooms, if required, that are vacant and being prepared for occupancy by another member of staff. Staff sharing bedrooms are not permitted to paint their room a different colour. Staff in non sharing bedrooms are able to paint their bedroom a different colour, however they will be charged for painting and returning the room to the company standard colour. This charge will be made when staff move out of the bedroom. Staff in shared accommodation are not permitted to paint communal areas. Staff in their own studio or apartment can paint the lounge etc, however they will be charged for painting and returning the room to the company standard colour once they check out.

13. PREPARATION OF VACANT BEDROOM FOR THE NEW OCCUPANT

In order to maintain and prepare the vacant bedroom for the new occupant, one of the accommodation supervisors and company approved contractors will be required to access a partially occupied apartment. If staff are not available in the apartment during these visits, an Access Notification will be left in the common area. Section 9 of Al Quoz Accommodation Handbook has further information.

As part of the apartment preparation, Facilities Management may arrange any/all of the work relating to painting, maintenance, cleaning, shampooing of soft furnishings in the common area.

Any items found in the vacant bedroom not belonging to the company, will be treated as disposable items.

As a standard security measure, kindly ensure that your bedroom door/valuables are kept locked at all times. Please note that Facilities Management and contractors will not be liable for any missing items/ valuables.


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14. GENERAL RULES

The following rules have been set out for the safety of all residents and your compliance will be appreciated:

The placing of stickers or signs on doors/ walls, etc. is not permitted. Any damage caused will be charged to the occupant.

Residents are requested to check with the security office before connecting any additional equipment e.g. dishwashers, satellite dish in the apartment.

The moving of heavy furniture in and out of lifts should only be done under the supervision of the security office.

The bath tubs in your apartment are made of fiberglass, so please avoid damage from sharp/ heavy objects, etc.

Please do not litter outside areas with cigarette ends.

15. DOMESTIC DISPUTES

Staff in shared accommodation are expected to try and resolve any domestic disputes themselves. If these disputes cannot be resolved a Dispute Form should be completed to refer the issue for official action to be taken (Appendix 13). This form can be found on groupworld and from security office. Domestic disputes do not automatically justify a change of accommodation.

If it is noticed that a particular employee is regularly involved in disputes with his/her flatmates, formal action may be taken.


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APPENDIX 2

Al QUOZ LOCATION MAP


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APPENDIX 3

CHECK IN REGISTER FOR DEPENDANTS

Staff residing in unfurnished independent unit (studio, 1 bed, 2 bed) may have their immediate family reside with them. The company guidelines on dependants are outlined in the Al Qouz Company Provided Accommodation Handbook. Please complete this form and return it to the security office.

Building No. Apt Type

Staff name

Staff No.

Grade

DEPENDANT DETAILS

Name Age Relation Please indicate if the dependant is staff of Emirates Group

This form must be signed by the security officer to verify that staff have supplied the supporting documents (passport and visa copy).

OCUPANT'S SIGNATURE SECURITY ON DUTY DATE


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APPENDIX 4

NOTIFICATION FOR ASSESSMENT

To: Occupants From :

Apt. No. : Building Apt Design : Accommodation Supervisor

Date : Reference: Accom/Arrvial.Flatmate

Subject : Preparation of bed space/bedroom for the new arrival

Based on the recent check out taken place in your apartment, please be advised that the vacant bed space/bedroom will be prepared for a new arrival.

As part of the apartment preparation, our team may carry out any/all of the following jobs prior to the arrival of the new occupant:

Assessment of the vacant slot/common area to identify any maintenance related job

Cleaning of vacant slot Cleaning of curtains Pest control A separate notification memo including details of the required maintenance jobs will be

sent to you shortly (if applicable).

Please note that on -----/-----/-----, the Accommodation Supervisor will be visiting your apartment for assessment of the vacant slot. You are requested to provide access on the specified date and ensure that your keys are not left in the main door of the apartment to allow us to complete the assessment and avoid any delays in preparing the unit.

In case of your absence during our visit, the assessment will be carried out and an Access Notification will be left on the dining table in your apartment.

As a standard security measure, kindly ensure that your bedroom door/valuables are kept locked. Please note that the Facilities Management Department will not be held liable for any missing items/valuables. Any items found in the vacant bedroom and not belonging to the company will be disposed.

We would like to thank you for your co-operation in the matter. Regards, Facilities Department Junior section


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APPENDIX 5

INDIVIDUAL STARTER PACK ITEMS

Item Qty

Single Size Duvet 1

Duvet Cover 2

Single Size Sheets 2

Fitted Sheet 2

Mattress Protector 1

Pillow Cases 2

Pillow 1

Bath Towels 2

Hand Towel 1

Bath Matt 1

Cutlery Tray Plastic 1

Coat Hangers White/Plastic 6 Pcs. 1

Cutlery Set Stainless Steel 4 Pcs. 1

Wooden Spoon Set 3 Pcs. 1

Saucepan With Lid 1

Frying Pan 1

Casserole Pan With Lid 1

Chopping Board 1

Cooks Knife 2

4 Pcs. Crockery/Set-White (1xdinnerplate/1 Side Plates, 1soup Bowl/ 1cups & Saucers)

1

Tea/Coffee Mugs 2

Glass Tumblers 2

Duster 1

Please log any queries with regard to the quantity or condition of the items, with building security. If no issues are reported within one week from the date of joining, the company will assume that all items have been received in satisfactory condition.


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APPENDIX 6 SHARED STARTER PACK ITEMS

Item Qty

Kitchen Flip Top Bin (42 Litter) 1

Dust Pan & Brush 1

Can Opener (Manual) 1

Scissors 1

Kettle 1

Iron 1

4-Slice Toaster 1

Ironing Board 1

Mop & Bucket 1

Gas Lighter 1

Washing Up Brush 1

Bathroom Bin 1

Plastic Shower Curtains (Hooks/ Rings) 1

Toilet Brush & Holder 1

Floor Wiper (Rubber) 1

Please log any queries with regard to the quantity or condition of the items, with building security. If no issues are reported within one week from the date of joining, the company will assume that all items are present and in a satisfactory condition.


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APPENDIX 7

ACCESS NOTIFICATION

To: From : Facilities Management Department

Apt. No Building Apt Reference: MTC/ENTRY FORM

Subject Entry Into Your Apartment In Your Absence

Further to the Assessment Notification sent to you, this is to inform you that your apartment was visited Emirates Accommodation Personnel/Security/Maintenance staff on ---- /----/---- for the following purpose/ purposes:

1. Preparation of vacant slot for the new arrival

2. Final assessment prior to new arrival check in

3. Furnishing

4. Cleaning

5. Pest Control

6. Maintenance

7. Emergency

Remarks:

Time In: Time Out:

Regards, Facilities Management Department


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APPENDIX 8

FACILITIES MANAGEMENT DEPARTMENT ACCOMMODATION MAP

Facilities Management Department, LOCATION:

Emirates Headquarters, 7th Floor

0700 1400 hrs Sunday to Thursday VISITING HOURS : Friday, Saturday and public holidays closed


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APPENDIX 9

CONTACT INFORMATION FOR AL QUOZ Security Office - Bldg. 20, Apt. G06 04 4327371

Srl ASSISTANCE REQUIRED CONTACT PROCEDURE REMARKS

Routine unit maintenance, Landlord provided appliances and building facilities

First point of contact is building security . If unavailable then contact the main Security Office.

Only unattended or repeated maintenance issues may be escalated to Emirates Facilities Maintenance Department on [email protected]

Emergencies:

1

Maintenance Emergency Maintenance (24 hours)

Building security

First point of contact is building security . If unavailable then contact the main Security Office.

1) Complete Disruption of water or electricity services 3) Complete failure of air-conditioning of the unit

2) Water leak 4) Any other maintenance issue that may constitute an emergency

Company provided furniture, and appliances

First point of contact is building security . If unavailable then contact the main Security office

Only unattended or repeated issues may be escalated to Emirates Facilities Management Department on [email protected]

Cleaning and pest control services

First point of contact is building security . If unavailable then contact the main Security office.

Only unattended or repeated issues may be escalated to Emirates Facilities Management Department on [email protected]

2

Company Provided Items & Services

Starter Pack

Building security

Contact building security as first point of contact. Or security office for any missing/broken item within a week of check in.

List of starter pack items is attached on the box handed over to you at the time of check in. Only unattended issues may be escalated to Emirates Facilities Management Department on [email protected]

Police, medical call 999

Fire Building security First point of contact is building security . If unavailable then contact the main Security office.

Dubai Civil Defence Call 997 Government of Dubai support service (24 hrs)

3

Emergency Services

Arturo Bustillo and Arman Terrado- Group Safety, Fire Protection Contact (Tel no 04-7084457 / 050-4501189) or (Tel no 04-7085482 / 050-6244864)

4

Telephone/ Internet Connection/disconnection

Etisalat - Call 8009111 du - Call 04-3910000

The company does not provide telephone or internet connection. Installation is a personal arrangement. In case of Internet connection, staff need to obtain a letter from employee service centre on the 2nd floor, EGHQ

Please note: du provides a better signal than Etisalat in Al Quoz

Company bus Building security / Transport Coordinator

Contact building security as first point of contact. Or alternatively contact Transport Coordinator on 050 9508925

Drop off/ Pick up timings, route details are available with the building security. Details are also available on groupworld: http://groupworldportal/gw/our_company/ekgroup/cs/Pages/StaffTransport.aspx

Shuttle bus Transport Coordinator Can contact on 050 9508925 in the event the vehicle is not available 10 minutes after scheduled timings

Timings are available with the security office or groupworld - http://groupworldportal/gw/our_company/ekgroup/cs/Pages/StaffTransport.aspx

5

Transportation

Other transportation related queries Senior Transport Assistant (24/7)

Can contact on 050 9508925 in the event the vehicle is not available 10 minutes after scheduled timings

Coordinator can be contacted for queries related to company provided services


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Taxi Dubai Taxi: 04-2080808 Dubai Taxi: 04-2080808 available through out the day - the address to stae when making a taxi booking is: ALKHAIIL GATE in Alquoz, next Grant Mall

Metro station RTA - 8009090 RTA - 8009090 Nearest Metro station is Noor Islamic and RTA F15 buses operate every 12 minutes.

Supermarket ALL DAY minimart Bldg. 20, Apt. G01, G02, Contact no: 04-3697262 Open (24/7)

Laundry Linen craft laundry Bldg. 20, Apt. G05 Opening hours 7:00 am-7:00 pm, Lunch break 12:30-13:30, Fridays closed

Mosque Car park Open area under Bldg. 21 Another temporary mosque is available at the entrance of Al Khaiol Gate.

6

Facilities within the complex

ATM At the entrance of the minimartMedical clinic Aster medical centre: 04-3387871 Pharmacy Aster Pharmacy Malls Al Khail mall, Grand mall Mosque Al Madiana Mosque

Next to grand mall.

Enoc petrol station With MC donalds

7

Facilities surrounding the complex

Home deliveries Pizza Hut/ Burger King Pizza Hut-Home Delivery (600-569999) timings: Daily (10am-2am)

Fridays (10am-11am) (2pm-2am) Burger King-Contact No. 600-522224 timings: (10am-3am)

Al Shalal Contact no 8004312 Contact the mentioned numbers for deliveries. Oasis Contact no 06-5344646 Al Tallah Contact no 06-7484536

8 Water companies

Al Wasl Al Wasl 04-3380665

Theft break in

Contact Emirates Group security office or report the incident to the building security officer on duty so that the Police department can be notified at the earliest opportunity.

Visitors Request Form (Shared Accommodation)

Print the form, fill in the required details and handover the form to the security guard at the Building Reception Short term visitors

Visitors Request Form (Own Accommodation) Same as above

Dependants Check in Register Form Dependant Check in Register Form Same as above

Loss of key Emergency key charges form Fill the Emergency key charges form available with the security office Security will arrange to issue a new key and charges will be debited to staff salary

Car registration Update the car registration form available from security office Provided copy of driving licence and car registration

9

Security & Safety

Flatmate disputes Dispute Form Contact security office

Personal move request Update the personal move request form available in groupworld and send to [email protected] 10

Others Opt out request

Update the Opt Out Request form available in groupworld and send to [email protected]


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APPENDIX 10

FIRE PROTECTION OFFICE SAFETY ADVICE

This information provides staff with a basic understanding of fire prevention and fire reporting procedures at Al Quoz. Some of this information, as presented, may not apply to your specific residence but it is all relevant to fire safety. Please read this notice it may save a life.

The local fire department in Dubai is organised under the Ministry of the Interior and is named Civil Defence. This structure places Civil Defence with the Police authorities under one Ministerial group, resulting in increased Civil Defence empowerment. One affect, is the influence of Police from their response to fire incidents and during their subsequent fire cause investigations. As such, you should always cooperate fully with Civil Defence personnel engaged in public safety.

KNOW THE FIRE REPORTING NUMBER DIAL 997

OR CALL YOUR SECURITY DESK (04 432 7371)

If a small fire occurs and is discovered in the beginning stages, you should contact security staff, who are trained to act as first responders and extinguish the blaze. Normally the fire detection system will be activated if there is a fire and security will act immediately using portable fire extinguishers that are available in Al Quoz. This can prevent the need for the Civil Defence or Police to respond to your fire. Any damage caused (not just by fire) to property, or people which is due to negligence is a serious offence in Dubai, and the Public Authorities can impose fines on staff. Should this occur, Emirates can consult with authorities on your behalf, but a penalty free outcome is never assured.

Should you discover a fire that obviously requires professional response by Civil Defence, dial 997 immediately. If you are ever in doubt on whom to call it is always best to call 997 first and then security later. Never endanger yourself by trying to extinguish a fire unless you have received proper training, feel safe and are confident in your actions.

Follow the fire prevention advice to keep yourself and your family safe.

FIRE SAFETY ADVICE

On Discovering A Fire

Activate the nearest fire alarm. Call the emergency services. Attack the fire with equipment provided in your area, but do not put yourself at risk. If the fire continues to grow leave the building, close fire doors behind you, but never

put yourself in danger to close an open door.


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On Hearing the Fire Evacuation Alarm Bell

Close doors and windows, but do not put yourself at risk. Do not use lifts during an emergency. Follow the evacuation plan and proceed to your assembly point. Leave the building in an orderly manner. Guide emergency forces to the scene as

needed.

Arriving at your assembly point, initiate headcount for family members, neighbours and roommates.

Do not re-enter the building until authorised to do so. ASSEMBLY POINT AND EVACUATION PLAN INFO IS AVAILABLE NEAR THE MAIN ENTRANCE DOOR, YOU MAY ALSO ASK SECURITY. Fires Are Caused By People Who Are Just Like Us Unattended cooking causes 50-60% of home fires year after year, particularly when open pans are used. Candles left burning are the second major cause followed by electrical fires. Follow these rules to prevent you from becoming another statistic:-

Never fill the pan more than one third full with cooking oil. Never leave the pan unattended with the heat on, not even to answer a telephone or

collect a visitor.

If the pan catches fire, never move it or pour water over it. Turn off the heat if possible, carefully cover the pan with a lid, damp towel or fire blanket, and leave it covered to cool for at least 30 minutes before attempting to move it.

Keep all combustibles,especially loose clothing, well clear of the cooker. Switch off the cooking range when not in use. Even if you leave for a moment. Never leave a lit candle unattended. Glass candle bowls can break and the hot wax will

spread in a pool which the burning wick can easily set alight.

Check electric cables for frayed, damaged wire. Never run cords under carpets or nail them. Never use electrical equipment unless it operates safely and as designed.

To prevent fires due to electric component failure or from overheating of equipment, please ensure you switch off the power from the main wall socket or unplug any electronic equipment (television, computer, stereo, mobile charger, hair dryer etc), not in use or when you are not present in the apartment.

It is important to use the correct adapters for small appliances and to not overload the circuit by using plug socket multipliers. Please contact Facilities Management if you require further advice.

Please note that smoking Is not permitted inside Al Qouz.

Fire Fighting Equipment

Located either in your flat or the corridor outside. Powder extinguishers may be used on all fires. A fire blanket is used to smother fires. Drape the blanket over the burning object.


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APPENDIX 11

SHORT TERM VISITORS REQUEST FORM (SHARED ACCOMMODATION)

To be completed by staff member requesting the visitor

Staff residing in furnished, shared accommodation may request for a relative to visit for a maximum period of 14 days. Please refer to the House Rules for guidelines on visitors.

Building No.: Apt No.: Type:

Staff name: Staff No.: Grade:

VISITOR DETAILS

NAME AGE RELATION

Visitors are on:

UAE Residence Visa F Visit Visa F Transit Visa F

Period of visit: From: ----- /----- /----- To ----- /----- /---- Total no of Days:

I confirm that I agree for this visitor to stay in the apartment.

Signature of Applicant : Date:

To be completed by Flatmates Agreement of Flatmate(s)

Signature of Flatmate 1: Staff No.: Date:

Signature of Flatmate 2: Staff No.: Date:

Please note that only one visitor is allowed to stay in a shared apartment at any one time (by agreeing to have this visitor you will not be able to have your own visitor stay during this period).

To be completed by Emirates Group Security

I confirm that the supporting documents of the visitor are verified.

Approved F Rejected F

Signature of Emirates Group Security: Date:

Please attach a copy of the proposed visitors passport and visa copy with this request form.


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APPENDIX 12

SHORT TERM VISITORS REQUEST FORM (OWN ACCOMMODATION)

Staff residing in unfurnished accommodation may request for a visitor to stay for a maximum period of 30 days. Please refer to the House Rules for guidelines on visitors.

Building No.: Apt No.: Type:

Staff name: Staff No.: Grade:

VISITOR DETAILS

NAME AGE RELATION

Visitors are on:

UAE Residence Visa F Visit Visa F Transit Visa F

Period of visit: From: ----- /----- /----- To ----- /----- /---- Total no of Days:

I confirm that I have read and understand the rules and regulations as stated in the Al Qouz Accommodation Handbook.

Signature of Applicant : Date:

Approval by Emirates Group Security

I confirm that the supporting documents of the visitor are verified.

Approved F Rejected F

Signature of Emirates Group Security: Date:

Please attach a copy of the proposed visitors passport and visa copy with this request form.


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APPENDIX 13 DISPUTE FORM

Company Provided Shared Accommodation - Dispute with Flat mate Line Manager Referral Form for Occupants Disputes In order to address concerns/issues amongst occupants within sharing accommodation, you are requested to complete the details below. The issue will be referred to your line manager to address in conjunction with your flatmates line manager. Please complete your details below: Staff Name

Staff No.

Line Manager Name Line Manager Staff No.

Building, Apt No.,Room type

Please provide the details below relating to the person (s) you would like to highlight your concerns about: Staff Name (s)

Staff No. (s)

Line Manager Name Line Manager Staff No. Building, Apt No.,Room type

Outline the issues that you would like to raise in respect of your flatmate (s): Details of Complaint

TABLE OF CONTENTSWELCOME TO EMIRATES ACCOMMODATIONAL QUOZ COMPANY PROVIDED ACCOMMODATION (CPA)UTILITIESALLOCATION OF SHARED ACCOMMODATIONUSE OF ACCOMMODATIONUNAUTHORISED MOVESFLATMATE ARRIVAL NOTICEFURNISHED UNITSUNFURNISHED UNITS FURNITURE ALLOWANCEUNIT ASSESSMENT, MAINTENANCE & INSPECTIONCHECK IN PROCESS AND ADDRESS UPDATEKEYSLOSS OF KEYTELEPHONE/INTERNETINSURANCE AND PROTECTION OF PROPERTYCHANGE OF ACCOMMODATIONVACATING CPACONFIDENTIALITY OF INFORMATIONFACILITIES MANAGEMENT DEPARTMENT CONTACT DETAILSSTAFF TRANSPORT ARRANGEMENTSFIRE SAFETYAPPENDIX 1HOUSE RULES

APPENDIX 2Al QUOZ LOCATION MAP

APPENDIX 3CHECK IN REGISTER FOR DEPENDANTS

APPENDIX 4NOTIFICATION FOR ASSESSMENT

APPENDIX 5INDIVIDUAL STARTER PACK ITEMS

APPENDIX 6SHARED STARTER PACK ITEMS

APPENDIX 7ACCESS NOTIFICATION

APPENDIX 8FACILITIES MANAGEMENT DEPARTMENT ACCOMMODATION MAP

APPENDIX 9CONTACT INFORMATION FOR AL QUOZ

APPENDIX 10FIRE PROTECTION OFFICE SAFETY ADVICE

APPENDIX 11SHORT TERM VISITORS REQUEST FORM (SHARED ACCOMMODATION)

APPENDIX 12SHORT TERM VISITORS REQUEST FORM (OWN ACCOMMODATION)

APPENDIX 13DISPUTE FORM

al quoz accommodation handbook

Documents