Global E-Business

B.KiranmayiDBA-05

contents

E-businessIntroduction to alibaba groupMajor businessesConcentration towards global marketBuying on alibabacomconclusion

E-Business

Electronic business, or e-business, is the application of information and communication technologies (ICT) in support of all the activities of business. Commerce constitutes the exchange of products and services between businesses, groups and individuals and can be seen as one of the essential activities of any business

ALIBABA GROUP

Story of Alibaba

The largest online and mobile commerce company

Type Public CompanyFounded 4 April 1999; 17 years ago (Hangzhou,

Zhejiang, China)Headquarters Hangzhou, Zhejiang, ChinaFounder Jack MaKey people Jack Ma (Chairman) & Daniel Zhang (CEO)Industry InternetProducts E-commerce, Online auction hosting, Online

money transfers, mobile commerceServices Online shoppingRevenue CN¥101.143 billion (2016)Employees 34,985 (March 2015)Subsidiaries Taobao.com, Tmall, UCWeb, AliExpressSlogan Global Trade Starts Here

1999

2003

2004

2007

2008

2009

2010

2013

2014

Alibaba Group founded in Jack Ma’s apartment; Alibaba.com and 1688.com (then Alibaba.com.cn) launched

Key Milestones

Online shopping website Taobao Marketplace

launched

Aliwangwang instant messenger launched on Taobao Marketplace; Our related company Alipay launched

Online marketing technology platform Alimama launched; Taobao Marketplace starts to

monetize

Brands and retail platform Tmall.com launched tocomplement Taobao Marketplace

Alibaba Cloud Computing founded in conjunction

withAlibaba Group’s 10th

anniversary celebration

Online group buying marketplace Juhuasuan and global consumer marketplace AliExpress launched; Mobile Taobao App introduced

Mobile social networking app

Laiwang launched

Alibaba Group listed on the NYSE; Alipay’s parent company Ant Financial ServicesGroup formally established

Major Businesses

Tmall.comBrands and retail

platform

AliExpressGlobal consumer

marketplace

Alibaba.comGlobal wholesale

marketplace

1688.comChina wholesale marketplace

Taobao MarketplaceOnline shopping destination

Alimama Online marketing services

Alibaba Cloud Computing Platform for internal and third-party use

Data Platform

JuhuasuanGroup buying marketplace

China Smart Logistics Logistics information system**

Alipay Payment services*

* Through contractual arrangements ** Our 48% owned affiliate

Employees: 27Office: Jack Ma’s Hangzhou apartment1999

In 16 years, Alibaba.com has developed an open ecosystem, which not only bridge buyers and

suppliers but extend to other services from partnerships in logistics, safe payment

solutions, trade financing and mobile solutions.

The Alibaba Group StoryIn 16 years, Alibaba Group has become the largest online and mobile commerce company in the world in terms of gross merchandise volume.

* In terms of gross merchandise volume in 2013, according to the IDC GMV Report** Data as of June 30, 2014

Employees: More than 26,000**Offices: 90 offices in mainland China and 19 offices outside mainland China**

2014

11.11 Shopping Festival

• The 11.11 Shopping Festival began in 2009 with 27 merchant participants as an event for Tmall.com merchants and consumers to raise awareness of the value in online shopping.

• On November 11, 2014, our China and international retail marketplaces generated a GMV of RMB57.1billion (US$9.3 billion) settled through Alipay within a 24-hour period.

• On the day, mobile GMV settled through Alipay accounted for 42.6% of total GMV.

• 278.5 million logistics orders were generated.* All 2014 11.11 Shopping Festival GMV and other figures are subject to final auditing following conclusion of the event.

… and many more* Data as of May 2014

Brands on Tmall

Alibaba Group Business Scale and Size

Total GMVUS $296 billion (RMB 1,833 billion)

Mobile GMVUS$ 71 billion (RMB 442 billion)

Annual orders14.5 billion

Packages generated (2)

6.1 billion

Annual active buyers279 million

Annual active sellers8.5 million

Paying customer relationships (3)

3.6 million+

Countries where buyers are located (4)

190+

Concentration towards global market

Mission

To make it easy to do business anywhere

We believe the Internet can level the playing field by enabling small enterprises to leverage innovation and technology to grow and compete more effectively in the domestic and global economies.

Culture & Values

The Alibaba Culture is about championing small businesses.

We operate an ecosystem where all participants – consumers, merchants, third- party service providers and others - have an opportunity to prosper.

Our success and rapid growth is built on the spirit of entrepreneurship, innovation, and an unwavering focus on meeting the needs of our customers.

Alibaba.com is a global networkfor buyers and suppliers of raw materials,

component parts and finished goods.

GLOBAL SUPPLIERS

• Companies of all sizes• Entrepreneurs, e-retailers,

buying agents, MNCs, etc.

• Diverse end markets

GLOBAL BUYERS

• Typically SMEs engaged in import / export business, trade agents, wholesalers, retailers, and manufacturing companies

• 40+ industry categories

A global network for buyers and suppliers of raw materials, component parts and finished goods.

Buying on Alibaba.com

“comfort to our customers is what we care for”

e-Credit LineOpen account transaction service

Up to 300,000 credit limit

Low variable annual interest rates starting

at 6% Get a quote in under five minutes

How it works:

Confirm Supplier Submit Supplier Supplier Credit Sign Contracts Shipment Financing RepaymentInformation Checks Related to e-Credit Line

Wholesale High MOQsThe biggest online wholesale market of Chinese products

high MOQs at wholesale prices

Fast online transactions

Full payment protection

How it works:

Buyers Sources Products

Buyer Orders Online

Supplier Ships Order

Buyer Confirms Delivery

Buyer Leaves Feedback

Buyer Pays Escrow

Trade AssuranceEnabling buyers to trade with confidence

Payment safety:Protection up to agreed Trade Assurance Amount

Supplier adheres to contract for:1. Shipment time2. Agreed order quality requirements

100% refund of the Trade Assurance amount for orders

not meeting agreed delivery or quality terms

Supplier performance feedback system allows buyers to

rate and review their experience

First, you need to:1. Search suppliers &

products with this icon

2. Order, sign contracts and pay via Alibaba.com

Then, Alibaba.com ensures:

Thank you