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Ref: HO/e-Del/2013-14/01 Dated: 10.05.2013 Allahabad Bank e-Delivery

Open Tender for Procurement, Installation and Maintenance Of Self Service Kiosks

ALLAHABAD BANK

Open Tender

for selection of Vendor on Rate Contract

for Procurement, Installation and Maintenance Of

Self Service Kiosks at e- Lobby & Cash Deposit Kiosks at

Branches and offsite locations

e-Delivery Department

14, India Exchange Place

Kolkata - 700001



Open Tender for selection of Vendor on Rate Contract for

Procurement, Installation and Maintenance of Self Service Kiosks

at e- Lobby & Cash Deposit Kiosks at Branches and offsite

locations

a) Bank intends to install e-Lobbies in 250 metro/urban branches/ offsite locations of the

Bank and cash deposit kiosks in 100 rural branches of the Bank over a period of one

year.

b) The bank invites sealed Technical & Indicative Commercial Bids for selection of vendor

on Rate Contract for supply, installation and maintenance of Self Service Kiosks

comprising of Self Service Passbook Printing Kiosk, Cash Deposit Kiosk, Cheque

Deposit Kiosk, Net Banking Kiosk at e lobbies and offsite locations and Cash

Deposit Kiosks in some branches on pan India basis. The bank wishes to place

order to the selected vendor for supplying these kiosks in various branches/ offsite

locations of the Bank over a period of one year.

c) The above Kiosks must be integrated with Bank‟s CBS System (B@ncs 24 Software from

TCS). The Kiosks must be connected with the CBS System using ISO 8583 (1993

standard) messages over TCP/IP protocol. The detail functionalities of the Kiosk are

given in Annexure-I.

d) In this context the bank invites proposal from prospective bidders having proven track

record in the field of Self Servicing Kiosks to enhance customer service on 24x7 basis

across e-lobbies at 250 locations of the bank/ offsite locations and Cash Deposit Kiosk at

100 locations to be established in Bank‟s branches over a period of 1 years.

e) The Bidder‟s Eligibility criteria are enclosed in Annexure-II. The Bidder must comply

with the criteria as mentioned. Non-compliance of the criteria will entail rejection of the

offer summarily. Documentary evidence in respect of each criterion must be attached

with the Bid. Bidder may tie-up with third party preferably with OEM for providing

support service but the bidder will have single point responsibility to fulfill all obligations

under this TENDER.

f) The Scope of Work is defined in Annexure-III. The selected bidder has to supply all

the types of Kiosks for a period of ONE year on rate contract basis. However, Bank may

extend the period for ONE more year on mutual consent with vendor.

g) The bidder should submit the Technical Bid, item wise, as per the format specified in the

Annexure- V in sealed envelope and Indicative Commercial Bid as per the format

specified in Annexure-VI separately in sealed envelopes positively within 3 PM on

07/06/2013, at the office address as mentioned below.

h) The Technical Bid should contain detailed technical information relating to hardware,

undertaking of authenticity for hardware / software as per Annexure-VII and OEM



Certificate as per Annexure-VIII. All the pages should be signed by the authorized

representative of the Vendor / Bidder under the company‟s seal invariably.

i) The Indicative Commercial Bid should contain rates for equipment with the above

configuration. Selection of vendor on Rate Contact shall be done on the basis of rate

quoted in reverse auction and score obtained in technical evaluation. Rates quoted in

reverse auction by the bidder must be valid for 1 year. A bid valid for a shorter period

shall be rejected by the Purchaser as non-responsive. In exceptional circumstances, the

Purchaser may solicit the Bidders‟ consent to an extension of the period of validity. The

request and the responses thereto shall be made in writing or by fax/email. The bid

security provided shall also be suitably extended. A Bidder may refuse the request

without forfeiting its bid security. A Bidder granting the request will not be permitted to

modify the bid.

j) Bids submitted after the due date or after the stipulated time of the due date or

incomplete in any respect are liable to be rejected.

k) Incomplete and / or unsigned bids are liable to be rejected summarily. Bids not

submitted along with relevant, necessary and sufficient documents/ certificates will be

treated as incomplete.

l) The sealed Technical Bids will be opened on 07/06/2013 at 5 PM in presence of the

Vendor‟s representative. No price indication should be enclosed with the technical bid. In

case the date of opening of the tender is declared a Holiday, the tenders will be opened

on the next working day. Allahabad Bank reserves the right to accept / reject any or all

the Tenders without assigning any reason.

m) The Indicative Commercial Bids of the technically qualified bidders will be opened on

14/06/2013 at 5 PM. In case the date of opening of tender is declared a Holiday, the

tenders will be opened on the next working day. Allahabad Bank reserves the right to

accept/ reject any or all the Tenders without assigning any reason.

n) The customization and Proof of Concept (POC) should be done within 4 weeks of

Selection of successful bidders. The complete Installation and customization should be

completed within 8 weeks from the date of receipt of order. Orders may be placed in

lots at per the discretion of the Bank.

o) Non-refundable application money of Rs. 10,000/- (Rupees Ten Thousand only) has to

be submitted with the Application through Demand Draft or Bankers Cheque/ Pay Order,

in favour of ALLAHABAD BANK payable at Kolkata, at the time of submission of bid.

p) All bids must be accompanied with EMD (Earnest Money Deposit) of Rs. 20, 00,000.00

(Rs. Twenty Lacs only) through Demand Draft or Bankers Cheque/ Pay Order, in favour

of ALLAHABAD BANK payable at Kolkata.



Schedule of BID

S N PARTICULARS DATE TIME

1 Start date for downloading TENDER Document 10/05/2013 10:00 Hrs

2 Date of Pre-Bid Conference 24/05/2013 15:00 Hrs

3 Last Date for submission of Eligibility, Technical & Indicative

Commercial Bid in sealed envelope

07/06/2013 15:00 Hrs

4 Date of Opening of Technical Bid 07/06/2013 17:00 Hrs

5 Date of Opening of Indicative Commercial Bid 14/06/2013 17:00 Hrs

6 Date of reverse auction of Commercial Bidding 24/06/2013 15:00 Hrs

7 Bids to be submitted to: Assistant General Manager, E-Delivery, Allahabad Bank Head

Office, 3rd Floor,14 India Exchange Place, Kolkata- 700 001

8 Place of opening Bids: Allahabad Bank Head Office, 2 N.S. Road, Kolkata – 700 001

Yours faithfully,

(Sukanta Chakraborty)

Assistant General Manager,

Allahabad Bank Head Office,

2 N.S. Road, Kolkata

Kolkata – 700 001



Table of Contents

I. Functional Specifications of Kiosks

II. Bidder‟s Eligibility Criteria

III. Scope of Work

IV. Terms & Conditions

V. Technical Specifications of Kiosks (Technical Bid)

VI. Format of Indicative Commercial Bid for Kiosks

VII. Undertaking of authenticity for Hardware / Software

VIII. OEM Certificate

IX. Bid Evaluation

X. Project Reference

XI. Bill Of Material (Technical Bid)

XII. Bill Of Material (Commercial Bid)

XIII. TCO Format (Commercial Bid)

XIV. Technical Bid Check List

XV. Technical Deviation Statement

XVI. Functional Deviation Statement

XVII. Commercial Deviation Statement

XVIII. Bid Form

XIX. Bid Security Form

XX. Contract Form

XXI. Performance Security Form

XXII. Format of Bank Guarantee for Annual Maintenance

XXIII. Business Rules and Terms & Conditions of e- Tendering

XXIV. Compliance Statement



Annexure- I

FUNCTIONAL SPECIFICATIONS OF KIOSKS

Kiosk Functionalities Compliance

Y/N

Remark

If any

Self Service

Passbook

Printing Kiosk

Access through Bar Code. Ability to

read Bar Code on Pass Book. High

speed printing

Interface / Integration with CBS

application (B@ncs 24)

Capable of fetching the data from CBS

for passbook printing

Touch screen facilities for printing

options

Ability to print, update the passbook for

various predefined periods such as the

previous day, week, month and

specified date range

Any other differentiating feature,

specify

Cash Deposit

Kiosk

Access through entry of account

number

Should be able to accept cash of all

Gandhi Series Note denominations (50,

100, 500, 1000)

Should detect & reject Fake/

Counterfeit/ Suspect notes



Real time credit in accounts

Should be rugged to work in Non- AC

environment

Stacker facility to stack notes (No loose

falling allowed)

Large storage facility

Instant receipt generation

Periodical reports on cash deposited by

various parameters such as by account,

quantity etc.


specify.



Kiosk Functionalities Compliance

Y/N

Remark

If any

Cheque

Deposit Kiosk

Image based Receipt to be generated

All MICR details to be captured and

printed like Cheque No., Bank Name,

Location

Scanner used should be a CTS

compatible scanner

Image should be directly uploadable for

CTS processing



Generation of Outward Clearing file

In built IQA engine


specify.

Net Banking

Kiosk

Access to bank‟s Internet Banking

Portal for all functionalities

Printer to print statement of account /

Receipts etc.


specify.

In view of the criticality of the application, the equipment at all times should be kept in efficient

running condition by regular preventive maintenance and immediate replacement of defective

parts, etc, with a view to ensuring 99.0% daily uptime of the equipments.



Annexure- II

BIDDERS’ ELIGIBILITY CRITERIA

(Please submit documentary proof)

1. The bidder should be registered company in India as per company act 1956 or other

eligible Public Sector Enterprises (PSE) as per Department of Public Enterprises (DPE),

Government of India (GOI) guidelines and should be in IT related business for past 5

years. (Certificate of Incorporation to be submitted as proof)

2. The bidder should be a financially solvent company with organizational ability to

implement Self Service Kiosk solution and must have annual turnover of at least 100

Crores in last three financial years i.e. 2012-13, 2011-12 & 2010-11.

3. The bidder should be a profit making company or should have positive net worth for last 3

years. (Audited Balance Sheet for FY 2010-11, 2011-12 & preferably audited balance sheet

for 2012-13 to be submitted)

4. Bidder must not be a blacklisted company declared by any Regulator/ Statutory

Organization / Govt. (Central/ State) Organisation/ Public Sector Companies / Banks in

India (An undertaking of this effect on the letter head of the company should be

submitted).

5. The bidder should be the Original Equipment Manufacturer (OEM) or their authorized

representative in India. An authorization letter from manufacturer to this effect should be

furnished. This letter should specify that in case authorized representative is not able to

perform obligations as per contract during contract period, the Original Equipment

Manufacturer should provide the same.

6. The bidder should have national presence and should have minimum two years experience

in handling installations of Self Service Kiosks and successful execution of similar nature of

work - complete management of day to day operations (Certificate of completion from

bidder‟s clients to be submitted as proof).

7. The bidder should have proven experience of integrating all types of Kiosks with Core

Banking Solution in live operation in at least one Bank in India. POC will not be accepted

(Letter from the Bank to this effect should be submitted as proof).

8. The Bidder should have support service centers all over the country and should be able to

provide immediate support service through direct presence of its support personnel in our

branches and offices where the Kiosk would be installed (Name and address of Service

Centres to be provided as proof).

9. The bidder has to submit application money of Rs. 10,000/- (Rupees Ten Thousand only)

through Demand Draft or Banker‟s cheque/ Pay Order in favour of Allahabad Bank payable

at Kolkata.



10. The bidder has to submit refundable Earnest Money Deposit (EMD) of Rs. 20,00,000/-

(Rupees Twenty Lakh only) with the application through Demand Draft or Banker‟s

cheque/ Pay Order in favour of Allahabad Bank payable at Kolkata.

11. Bidder should bid for all types of kiosks. Partial bidding is not permitted. Bidder may tie-up

with third party for providing products, support service, customization etc. However, the

bidder shall have single point responsibility to fulfill all the obligations under this tender.

Bidder must comply with all the above-mentioned criteria. Non-compliance of any of the criteria

will entail rejection of the offer summarily. Documentary evidence in respect of each

criterion must be attached with Technical Bid.



Annexure- III

SCOPE OF WORK

i. The bidder should supply, customize, install and maintain Self Service Kiosk (Passbook

Printing Kiosks, Cheque Deposit Kiosks, Cash Deposit Kiosks, Net Banking Kiosks) as per

specification including all required hardware, software, operating systems, databases,

middleware, third-party utilities and interface the same with Core Banking Solution i.e.

B@ncs 24 with present or higher version to be implemented in the Bank.

ii. Bank would only provide network access required for the above kiosks. The bidder

should provide all required hardware, system software and required application

software, as per the implementation architecture proposed by the bidder. The solution

proposed must adhere to Bank specified message standards and bidder should integrate

the solution with CBS system B@ncs 24 (existing or higher version) at their own cost.

iii. The selected bidder shall provide necessary hardware/application, if necessary, to be

located at Central Site (DC & DR), which should be interfaced with B@ncs 24 Host

systems by the Bidder using ISO 8583 messages over TCP/IP protocol. Such central

hardware / Application provided by the bidder should be capable of remotely managing

the kiosk transactions, component level health monitoring like printer/ cheque scanner

connected/ not connected, remote loading of Patch as and when needed like antivirus

updates, web based central office application with dash board facility to support

minimum 1200 Self Service Kiosks.

iv. Required Antivirus, patch updation and new product updation will be done by the

selected bidder centrally at DC/ DR.

v. The selected bidder should maintain the system during comprehensive warranty period

of three years and post-warranty AMC for minimum 2 years. During the warranty and

AMC period, the selected bidder is bound to do all hardware spares replacement in order

to maintain the required uptime, without extra cost to Bank covering all parts & labour

from the date of acceptance of the systems by Bank at the respective locations i.e. on-

site comprehensive warranty or maintenance.

vi. The scope of the services is to be provided for the period of 5 years from the date of

order placed by the Bank.

vii. The selected bidder should also undertake to customize Self Service Kiosks display

screens as desired by Bank in graphic mode in Bilingual mode (Hindi and English) for all

transactions undertaken by Self Service Kiosks without any extra cost.

viii. Self Service Kiosks should be able to provide MIS reports like number of pass books

printed, details of cash deposited, details of deposited cheques, uptime etc. as per the

Bank‟s requirement on a daily / monthly basis. These Kiosks should generate Audit Trail

also for each type of transaction.

ix. The customization and Proof of Concept (POC) should be done within 4 weeks of

Selection of successful bidder. The complete Installation and customization should be



completed within 8 weeks from the date of receipt of order irrespective of location,

failing which the Bank reserves its right to levy liquidated damages.

x. The bidder shall enter into Service Level Agreements (SLAs) with the Bank with 99%

uptime guarantees for all installations. SLA has to be entered after issuing of LOI and

before issuance of Purchase Order. The SLAs will be for uptime for each separate

machine and also for error rate for each action to be performed by each machine.

xi. The following matrix of SLA needs to be adhered with financial penalties.

SN Description Response Penalty

1 Call response time 30 minutes

2 Call resolution time

including Part replacement

0- 4 hours

4– 8 hours

above 8 hours

No penalty

Rs. 500/- per hour

Rs. 1000/- per hour

The penalty amount will be subject to a maximum of 15% of the order value for the period

of warranty.

xii. The Bidder would be responsible for timely applying / loading of all the software patches

into all the individual Self Service Kiosks and other hardware if any during the Warranty

and AMC period. This job has to be done as a part of Warranty and AMC support

services, without any extra cost. The bidder will undertake upgradation of the software

patches on time to time basis as per the Bank‟s requirement as well as the regulatory

compliance.

xiii. The selected Bidder has to obtain transit insurance cover for the Self Service Kiosks from

their factory/go-down to the site and such insurance cover should be available till

acceptance of the Self Service Kiosks by Bank. If installation is delayed due to the Banks

reason the insurance must be available for minimum 30 days from the delivery of Self

Service Kiosks.

xiv. No visit /service charges will be borne by the Bank for installation / upgradation /

maintenance /replacement of hardware or software component pertaining to Self

Service Kiosks.

xv. Onsite Customer assistance for enabling Kiosks services should be provided by the

vendor.

xvi. Bank may increase or decrease the numbers as per the requirement later.



Annexure-IV

TERMS & CONDITIONS

This document is the property of Allahabad Bank and the addressee is required to keep the

contents confidential. Copying or further distribution beyond the original recipient may be

unlawful.

1. Vendor(s) who do not meet the eligibility criteria stipulated by the Bank will not be

considered for further evaluation.

2. Bids containing deviations from the terms and conditions are liable to be rejected. However,

vendor (s) requesting/ suggesting deviations will be afforded an opportunity to withdraw the

deviations unacceptable to the Bank. The bids will be considered for further evaluation,

subject to withdrawal of any / all the deviations unacceptable to the Bank.

3. No change will be permitted in the Technical and Commercial Bid whatsoever, once they are

opened, unless agreed to by the Bank.

4. The commercial bid should contain price for both card based authentication as well as bar

code based authentication in kiosks individually and jointly wherever required.

5. The technical & Commercial bids shall be placed in separate sealed envelopes as follows:

Technical bid duly sealed and super scribed:

“Technical Bid for Selection of Vendor on Rate Contract for supply, installation

and maintenance of self service kiosks”

Indicative Commercial Bid duly sealed and super scribed:

“Indicative Commercial Bid for Selection of Vendor on Rate Contract for supply,

installation and maintenance of self service kiosks”

6. The sealed cover containing separately sealed Technical Bid & Indicative Commercial

Bid should be submitted to the

Assistant General Manager

E-Delivery Department

Allahabad Bank

2 N.S Road

Kolkata- 700001

so as to reach us latest by 15.00 hrs on 07/06/2013

7. No tenders shall be accepted after the stipulated date and time. Bank reserves the right to

accept in part or in full or reject the entire quotation, without assigning any reason at any

stage.

8. The bidder whose bid is not accepted shall not be entitled to claim any costs, charges,

damages and expenses of and incidental to or incurred by him through or in connection

with his submission of bid, even though the Bank may elect to modify / withdraw/ cancel

the tender.



9. Validity: The rates quoted by Vendor/bidder should be valid for a period of 1 Year after

finalisation of the tender. In exceptional circumstances, the Purchaser may solicit the

Bidders‟ consent to an extension of the period of validity. The Bank, however, reserves the

right to call for fresh quotes at any time during the period, if considered necessary.

10. The vendors will arrange for live demonstration of each type of kiosks at their own cost.

11. The equipment will be inspected and tested after installation at the Bank‟s site. The Bank

may also choose to have a hardware acceptance test conducted by a representative

nominated by the Bank.

12. Please note that the payments will not be released for any part-shipment or short-

shipments.

13. The invoices, Challan should indicate numbers of the various components.

14. Documentary evidences should also be made available by the vendor in the form of official

brochures regarding the validity component & serial numbers.

15. In view of the criticality of the application, the equipment at all times should be kept in

efficient running condition by regular preventive maintenance and immediate replacement

of defective parts, etc, with a view to ensuring 99.0% daily uptime of the equipment.

16. Prices:

The prices quoted by the Vendor/Bidder shall be in Indian Rupees and not subject to

any price escalation within the validity period.

The Price quoted should be inclusive of all Central/State Government levies, taxes,

sales tax, excise duty, insurance charges etc.

Service Tax/ Octroi/ Entry Tax/ Road Tax, if any, shall be paid at actual on production

of relevant documents, in original,

Further, subsequent to the orders being placed, the Vendor / Bidder shall pass on to

Allahabad Bank all fiscal benefits arising out of reductions, if any, in Government levies

viz. sales tax, excise duty, custom duty, etc.

The Allahabad Bank reserves the right to re-negotiate the prices in the event of

change in the market prices of both the hardware and software.

17. Methodology for Placing Order for Supply of Kiosks:

After completing the tendering process, the Purchaser (Bank) will declare L1 Bidder. The firm

achieving the highest combined Technical and Financial Score will be treated as lowest bidder.

The order will be placed to the selected bidder over a period of one year.

Further, Bank reserves the right to cancel the selection/ order at any stage during the execution

of the project.



17. Delivery:

The customization and Proof of Concept (POC) Should be done within 4 weeks of selection

of successful bidders, The complete Installation and customization should be completed

within 8 weeks from the date of receipt of order irrespective of location, failing which the

Bank reserves its right to levy liquidated damages. In case of failure the Bank reserves the

right to cancel the purchase order and forfeit EMD or charge penalty @ 1% of the cost for

every week of delay or part thereof, subject to a maximum of 10% of the order value. This

amount of penalty so calculated shall be deducted at the time of making final payment after

successful installation and commissioning of hardware. In the event of such cancellation,

the vendor is not entitled to any compensation. Please note the delivery schedule shall be

followed strictly as stipulated. Any delay shall be viewed seriously and penalties will be

levied.

18. Vendor has to ensure that the best quality systems are supplied to the Bank. The Bank

reserves the right to cancel the purchase order if the supplied machines fail the acceptance

test. A certificate to this effect has to be provided on company‟s letter head in the format as

mentioned in Annexure-VIII.

19 .The payment terms will be as under:

No advance payment will be made. 100% on delivery, installation and operationalisation of

the Kiosk subject to satisfaction of the Bank and submission of the Performance Bank

Guarantee. Delivery, Installation Receipt and copy of Purchase Order should be submitted

along with each Bill. The performance guarantee for 10% of the total project cost will be

submitted by selected bidder from any scheduled Bank (other than Allahabad Bank).

20. Acceptance Tests:

Acceptance tests may be designed and carried out by the representatives of the Bank for

the kiosks as ordered after installation at the site for a period of 7 working days and this

period may be extended, if found necessary. If, after the tests the Bank ascertains that the

kiosks delivered is not what was ordered, in terms of hardware, software, or performance,

the bank reserves the right to reject the kiosks or cancel the order.

21. Transfer of Ownership

Transfer of ownership of the property will be effective as soon as the kiosk are brought to

the site in the Bank‟s premises, installed and accepted by the Bank after conducting

acceptance tests.

22. Maintenance:

After the expiry of the warranty & initial AMC period, Allahabad Bank may select for

continued maintenance by the vendor on mutually agreed terms and conditions or may elect



for comprehensive maintenance by a third party or undertake in-house maintenance with a

back-up support from the vendor. The vendor shall provide required support service by way

of actual maintenance by their engineers and/ or arrange for supply of kits or parts and

spare parts on terms mutually agreed upon.

If, Allahabad Bank desires to enter into an agreement with the vendor for Annual

Maintenance, then the same would be executed by the vendor in the standard format

designed by the Bank, on a stamp paper of suitable amount. The charges for the annual

maintenance, if paid, will be at mutually agreed rates.

23. Future additions of Hardware / Software

The Bank would have the right to:

a) Disconnect/ connect/ substitute peripherals such as printers etc. or devices or any

equipment/ software acquired from other vendor.

b) Expand the capacity/ enhance the features/ upgrade the hardware/ software

supplied, either from the vendor, or any other vendor, or developed in-house.

c) Shift the supplied systems to an alternate site of Bank‟s choice.

The warranty or service contract terms would not be considered as violated if any of (a), (b)

or (c) above takes place. Should there be a fault in the operations of the system, the

vendor, would not unreasonably assume that the causes lie with those components/

software not acquired from them.

24. Legality of the Software

The Vendor shall supply standard software packages published by third parties in or out of

India in their original publisher-packed status only, and should have procured the same

either directly from the publishers or from the publisher‟s authorized representatives only.

25. Warranty And Post-Warranty

This warranty shall remain valid for a period of 36 months from the date of the completion

and acceptance of the entire project. The vendor has to offer a comprehensive Annual

Technical Support for the solution and infrastructure for a minimum period of 2 years after

the warranty period.

26. Technical Support

Vendor has to provide support for the infrastructure and application for the entire warranty

& post-warranty period. For any break down, the vendor must arrange for immediate on

site support for recovery and resumption of operations. Technical support will include the

following:



1. Any modification/ addition required at any application level to meet the RBI‟s

requirement at no extra cost.

2. Any bug fixing /installation of system updates/patches released by third party

application vendor like OS, Database, and Antivirus.

3. Any new internal reports / analytics asked by the Bank during handholding / warranty

period, within the current scope at no extra cost.

4. However for any new modules & new report / analytics beyond the current scope, a

mutually agreed cost at the time of requirement will be offered.

5. In case of any OEM/OSD publicly announces „No-Official-support‟ for the version

deployed in the Bank, this is the responsibility of vendor to ensure smooth functioning of

the project, if required has to provide higher version, without any additional cost to the

Bank.

6. Vendor has to provide a support escalation matrix during the submission of detailed

project plan.

27. Insurance

1. The Bidder is responsible for acquiring insurance for all components, equipment and

software. The goods supplied under the Contract shall be fully insured in Indian Rupees

naming the Bank as the beneficiary.

2. The insurance shall be for an amount equal to 110% of the value of the goods from

“warehouse to Final Destination” on “All Risks” basis including War Risks and Strike

clauses valid for a period not less than 3 months after installation and commissioning

and issue of acceptance certificate by the Bank.

3. For any loss or damage occur, the Bidder shall initiate and pursue claim till settlement,

and promptly make arrangements for repair and/or replacement of any damaged item/s

irrespective of settlement of claim by the underwriters.

28. Change of Order

1) The purchaser may at any time, by written order given to the vendor make changes

within the general scope of the purchase order in any one or more of the following:

The Place of delivery/installation

The Services to be provided by the vendor.

2) If any such changes causes an increase or decrease in the cost of, or the time required

for the vendor‟s performance of any provisions under the contract, an equitable

adjustment shall be made in the contract price or delivery schedule, or both and the

contract shall accordingly be amended. Any claims by the vendor for adjustment under

this clause must be asserted within 30 days from the date of the vendor‟s receipt of the

purchaser‟s changed order.



29. Order Cancellation

The purchaser reserves the right to cancel the order in the event of one or more of the

following circumstances:

1) Delay in delivery and installation beyond the period mentioned in „DELIVERY

SCHEDULE‟.

2) Breach by the vendor of any of the terms & conditions of the tender.

3) If the vendor goes into liquidation voluntarily or otherwise

In addition to the cancellation of purchase order, the purchaser reserves the right to forfeit

the Performance Security deposit / Performance Guarantee submitted by the vendor.

30. Delay in Vendor’s Performance

Delivery of the kiosks and performance of services shall be made by the vendor in

accordance with the time schedule specified by the purchaser.

If at any time during performance of the purchase order, the vendor encounters conditions

impeding timely delivery of the kiosk and performance of the services, the vendor shall

promptly notify the Purchaser in writing of the fact of the delay, its likely duration and its

causes. As soon as practicable after receipt of the vendor‟s notice, the purchaser shall

evaluate the situation and may at its discretion extend the vendor‟s time for performance,

with or without liquidated damages in which case the extension shall be ratified by the

parties by amendment of the contract.

31. Liquidated Damage

If the vendor fails to deliver or perform the services within the time period(s) specified in

the contract, the Purchaser shall, without prejudice to its other remedies under the contract,

deduct from the contract price, as liquidated damages, a sum equivalent to 0.5% of the cost

of the particular product / services/ performance for each week or part thereof of delay until

actual delivery or performance up to a maximum deduction of 10% of the TCO of the

Project. Once the maximum is reached the Purchaser may consider termination of the

contract and the Performance Security submitted may be invoked.

32. Vendor’s Integrity:

The vendor is responsible for and obliged to conduct all contracted activities in accordance

with the contract using state of the art methods and economic principles and exercising all

means available to achieve the performance specified in the contract.



33. Vendor’s Obligations:

1. The vendor is obliged to work closely with the Purchaser‟s staff, act within its own

authority and abide by directives issued by the Purchaser and implementation activities.

2. The vendor is responsible for managing the activities of its personnel or subcontracted

personnel and will hold itself responsible for any misdemeanors.

3. The vendor will treat as confidential all data and information about the Purchaser,

obtained in the execution of his responsibilities, in strict confidence and will not reveal

such information to any other party without the prior written approval of the Purchaser.

34. Use of Contract Documents And Information

1. The Vendor shall not, without the Purchaser‟s prior written consent, disclose the

Contract or any provision thereof or any specification, plan, drawing, pattern, sample or

information furnished by or on behalf of the Purchaser in connection therewith, to any

person other than a person employed by the Vendor in the performance of the Contract.

Disclosure to any such employed person shall be made in confidence & shall extend only

as far as may be necessary for purposes of such performance.

2. Any document, other than the Contract itself, shall remain the property of the Purchaser

and shall be returned (in all copies) to the Purchaser on completion of the Vendor‟s

performance under the Contract if so required by the Purchaser.

35. Patent Right

1. The Vendor shall indemnify the Purchaser against all third party claims of infringement

of patent, trademark or industrial design rights arising from use of the Software package

or any part thereof in India and abroad.

2. In the event of any claim asserted by the third party of infringement of copyright,

patent, trademark or industrial design rights arising from the use of the solution or any

part thereof in India and abroad, the Vendor shall act expeditiously to extinguish such

claims. If the Vendor fails to comply and the Purchaser is required to pay compensation

to a third party resulting from such infringement, the Vendor shall be responsible for the

compensation including all expenses, court costs and lawyer fees. The Purchaser will

give notice to the Vendor of such claims, if it is made, without delay.

36. Force Majeure

1. The vendor shall not be liable for forfeiture of its performance Security, liquidated

damages or termination for default, if and to the extent that it‟s delay in performance or

other failure to perform its obligations under the contract is the result of an event of

force Majeure.

2. For purposes of this clause, “Force Majeure” means an event beyond the control of the

vendor and not involving the Vendor‟s fault or negligence and not foreseeable. Such

events may include, but are not restricted to, acts of the Purchaser in its sovereign

capacity, wars or revolutions, fires, floods, epidemics, quarantine restrictions and freight

embargoes.



3. If a Force Majeure situation arises, the Vendor shall promptly notify the Purchaser in

writing of such condition and the cause thereof. Unless otherwise directed by the

Purchaser in writing, the Vendor shall continue to perform its obligations under the

Contract as far as is reasonably practical, and shall seek all reasonable alternative

means for performance not prevented by the Force Majeure event.

37. Termination For Convenience

The Purchaser, by written notice sent to the Supplier, may terminate the Contract, in whole

or in part, at any time for its convenience. The notice of termination shall specify that

termination is for the Purchaser‟s convenience, the extent to which performance of work

under the Contract is terminated and the date upon which such termination becomes

effective.

38. Resolution Of Disputes

1. The Purchaser and the Supplier shall make every effort to resolve amicably by direct

informal negotiation any disagreement or dispute arising between them under or, in

connection with the Contract.

2. If, after thirty (30) days from the commencement of such informal negotiations, the

Purchaser and the Supplier have been unable to resolve amicably a Contract dispute,

either party may require that the dispute be referred for resolution to the formal

mechanisms specified in SLA. These mechanisms may include, but are not restricted to,

conciliation mediated by a third party, adjudication in an agreed national forum and/or

national arbitration.

39. Corrupt or Fraudulent Practices

1. As per CVC directives it is required that Bidders/Suppliers/Contractors observes the

highest standard of ethics during the procurement and execution of such contracts. In

pursuance of this policy;

2. “ Corrupt practice” means the offering, giving, receiving or soliciting of anything of value

to influence the action of a public official in the procurement process or in contract

execution;

And

3. “ Fraudulent practice” means a misrepresentation of facts in order to influence a

procurement process or the execution of contract to the detriment of the Purchaser and

includes collusive practice among Bidders (prior to or after bid submission) designed to

establish bid prices at artificial non-competitive levels and to deprive the Purchaser of

the benefits of free and open competition;

4. The Purchaser will reject a proposal for award if it determines that the Bidder

recommended for award has engaged in corrupt or fraudulent practices in competing for

the contract in question;

5. The Purchaser will declare a firm ineligible, either indefinitely or for a stated period of

time, to be awarded a contract if at any time it determines that the firm has engaged in

corrupt or fraudulent practices in competing for, or in executing a contract.



40. Indemnification

Bidder shall indemnify, protect and save the Bank and hold the Bank harmless from and

against all claims, losses, costs, damages, expenses, action suits and other

proceedings, (including reasonable attorney fees), relating to or resulting directly or

indirectly from

(i) An act or omission of the Bidder, its employees, its agents, or employees of the

consortium in the performance of the services provided by this contract,

(ii) Breach of any of the terms of this Tender or breach of any representation or warranty by

the Bidder,

(iii) Use of the deliverables and or services provided by the Bidder,

(iv) Infringement of any patent, trademarks copyrights etc. or such other statutory

infringements in respect of all components provided to fulfill the scope of this project.

Bidder shall further indemnify the Bank against any loss or damage to the Bank‟s

premises or property, Bank‟s data, loss of life, etc., due to the acts of the Bidder‟s

employees or representatives.

The Bidder shall further indemnify the Bank against any loss or damage arising

out of loss of data, claims of infringement of third-party copyright, patents, or

other intellectual property, and third-party claims on the Bank for malfunctioning of the

equipment or software or deliverables at all points of time, provided however,

(i) The Bank notifies the bidder in writing in a reasonable time frame on

being aware of such claim,

(ii) The Bidder has sole control of defense and all related settlement negotiations,

(iii) The Bank provides the Bidder with the assistance, information and authority

reasonably necessary to perform the above, and

(iv) The Bank does not make any statement or comments or representations about

the claim without prior written consent of the Bidder , except under due

process of law or order of the court. It is clarified that the bidder shall in no

event enter into a settlement, compromise or make any statement (including

failure to take appropriate steps) that may be detrimental to the Bank‟s (and/or

its customers, users and service providers) rights, interest and reputation.

Bidder shall be responsible for any loss of data, loss of life, etc, due to acts of Bidder‟s

representatives, and not just arising out of gross negligence or misconduct, etc, as

such liabilities pose significant risk.



Bidder should take full responsibility for its and its employee‟s actions. Further, since the

Bank‟s data could be integrated/used under Bidder provided software and since the

Bidder would be managing the services, the Bidder should be responsible for

loss/compromise or damage to Bank‟s data.

The bidders should indemnify the Bank (including its employees, directors or

representatives) from and against claims, losses, and liabilities arising from:

• Non-compliance of the bidder with Laws / Governmental Requirements

• IP infringement under any laws including Copyrights Act 1957 & IT Act 2000

• Negligence and misconduct of the Bidder, its employees, and agents

• Breach of any terms of Tender, Representation or Warranty

• Act or omission in performance of service.

• Loss of data due to any of the reasons mentioned above

Indemnity shall be for direct claims, limited to the damages as awarded by arbitrator /

court for direct claim and shall exclude indirect, consequential and incidental

damages provided that the claims against users and service providers of the Bank and

also claim by and against customers would be considered as “direct” claim.

In the event that the Bank is called as a defendant for IPR infringement of

patent, trademark or industrial design rights arising from use of any of the

components of the supplied solution, the Bidder on its own expense, will undertake to

defend the Bank.

It will be the Bidder‟s responsibility to rapidly do away with such third-party

claims. The Bidder will also pay any compensation arising from the infringement

claims and the Bank will in no manner be responsible for such payments. In

addition, the Bidder will bear all the related expenses and legal fees.

On its part, the Bank will immediately relay to the Bidder any such claims and offer

assistance within reasonable limits to rid the claim.

The Bidder must undertake to indemnify that all the components delivered are free of

defects, are brand new and original. If at some stage it is discovered that the

components do not meet these criteria, the Bank has the right to cancel the order and

the Bidder will have to refund the total amount received from the Bank along with the

interest and separate penalties. Similar conditions apply to software as well – the

system software must be licensed and original.

41. PUBLICITY

Any publicity by the vendor in which the name of the Purchaser is to be used should be

done only with the explicit written permission of the Purchaser.



Annexure- V

TECHNICAL SPECIFICATIONS OF KIOSKS

Pass Book Printing Kiosk: Quantity: 250 Nos.

Item Technical Specification Compliance

Y/N

Remark

If any

PC

Configuration

Quad Core processor (3.1 GHz, 6 MB Cache) or

higher

4 GB RAM

160 GB HDD

3 USB ports

Microsoft Windows 7 / Linux

OS hardening (with Firewall)

Networking Intra Net of Allahabad Bank. IP Address and Port

will be assigned by the Bank

Touch Screen Size:15.6”wide

Type: SAW

Material : 3mm Pure Glass

Touch-Screen Resolution: 4096 touch points per

axis within the calibrated area.

Life: 50 million touches

Light Transmission :>90%

Accuracy: Less than +/-1% error within the

active area.

Touch activation force : Less than 85 grams

Endurance: Scratch resistant. {must withstand

more than 50,000,000 touches in one location

without failure}

Operating Temperature : 5 to 50 Centigrade

Passbook

Printer with

integrated Bar

Code Reader

Print speeds up to 480 cps

Print Head Life of 400 million characters

Print method 24 pin, impact dot matrix

Print direction: Bi-direction with logic seeking

Columns : 94 (10cpi)

Scan Engine : CCD

Scan Rate: 400 scans per second maximum.

Depth of Field: 10 cm ( 0 - 4")

Barcode Code Width: 12cm(4") maximum

Interface : Rs232




Y/N

Remark

If any

Barcodes Supported: UPC E, A, EAN, Code 39;

Interleaved, Matrix, Industrial and Standard 2 of

5; Code 128, ISBT-128, Coda bar, Code93, MSI,

Plessey

Cabinet The above must be housed in ergonomically

designed cabinet, wall mountable preferred.

The footprint of the kiosk in case of floor

standing kiosk should not exceed 2.5 ft x 2.5 ft x

5ft

All devices must be optimally located and

secured, with easy serviceability.

The collection box must be made secure with

password operated lock.

Application

Software

The Application Software must be capable of

generating file in the format as desired by Bank

for integration with CBS.

Desired Work Flow : Kiosk terminal <-> B@ncs

24 (CBS Application)

The touch-Screen based menu-driven

Application Software.

Maintenance of log for all transactions between

kiosks and CBS.

Capable of remotely managing the kiosk

transactions.

Component level health monitoring like Printer,

Connected / Not connected Remote loading of

Patch as and when needed like anti-virus

updates.

CASH DEPOSIT KIOSK: Quantity: 350 Nos.


Y/N

Remark

If any

PC

Configuration


higher

4 GB RAM

160 GB HDD

3 USB ports






Y/N

Remark

If any

Networking Intra Net of Allahabad Bank. IP Address and

Port will be assigned by the Bank

Touch Screen

Size:15.6”wide

Type: SAW


Touch-Screen Resolution: 4096 touch points

per axis within the calibrated area.




active area.




without failure]


Currency

Validator

Design must be modular

Serial Stacker with capacity of minimum 2200

notes should be an integral part of the

currency acceptor.

Serial Stacker with hardware & software lock

mechanism, Spring mechanism, no free falling

Must accept Gandhi series Indian Notes of

denominations 50, 100, 500, 1000. Must

detect Fake Notes as per RBI guidelines

The Acceptor must Indicates note

denominations and acceptor status.

Acceptance rate > 98 % on 1st insertion

Receipt Printer 40 column Thermal Printer

Capable of printing graphics on receipt

Cabinet


standing kiosk should not exceed 2.5 ft x 2.5 ft

x 5ft





Application

Software


generating formats acceptable to B@ncs 24

(CBS Application) for Integration for real time




Y/N

Remark

If any

data updation.

CBS Integration should consist of:

Validation of Account No.

Validate Status of A/c – should not

accept in Dormant / In operative/

Stopped A/c

Display of Title of the Account

Tally of Amount entered with the actual

Currency received in Kiosk

Should not accept the amount more

than pre defined limit

Instant Credit in Customer A/c to be

provided

Contra entry with Cash GL head / Pre

defined GL head should be generated

in B@ncs 24

Value Date / Transaction Date should

be generated based on pre defined

time and holiday calendar of base

branch

Day end summary / Clearance summary

should have complete details of denomination

wise summary.



Maintenance of log for all transactions

between kiosks and CBS.


transactions.


Cash Acceptor etc – Connected / Not

connected Remote loading of Patch as and

when needed like anti-virus updates.

Audit

Audit Report features required in the Kiosk

Summary of Notes Calculated details:

Number of Inserted Notes, Rejected Notes,

Accepted Notes, Total Notes Stacked, Total

Value of Notes Stacked

General Audit details

Total Operating hours, Notes passed




Y/N

Remark

If any

Recognition, Notes passed Validation, Total

Cassettes Full, Total Cassettes Removed

Notes Audit:

Quantity Accepted: Shows the actual

number of notes accepted.

% of Total: Shows the number of notes

accepted as a percentage of all notes

accepted.

Total Value: Shows the total value of this

quantity of notes.

% of Takings: Shows the value of each note

type shown as a percentage of the overall

value of notes accepted.

Audit Accept Rate: Is based on the number

of notes recognized vs. the number stacked.

Failures Audit:

Out of Service conditions-Totals, Total Out of

Order conditions, Total No. Of Jams, Total Jam

recovery efforts, Total Rejects followed by Jam

Total Stacker Jams, Total Jams with recovery

disabled

CHEQUE DEPOSIT KIOSK: Quantity: 250 Nos.


Y/N

Remark

If any

PC

Configuration

Quad Core processor (3.1 GHz, 6 MB Cache)

or higher

4 GB RAM

160 GB HDD

3 USB ports



Networking Intra Net of Allahabad Bank. IP Address and

Port will be assigned by the Bank

Cheque

Scanner

The machine should have a CTS compatible

cheque scanner

Must be capable of reading cheques / DD /

bankers cheques

Programmable for accepting / rejecting

documents based on business rules




Y/N

Remark

If any

The scanner should be a linear path scanner

Scanning Method: Concurrent Two-Sided

Duplex

(2 Scan Modules)

Scan Module: Contact Image Sensor (CIS)

Resolution: 300 dpi (850 Pixel Linear Array)

Light Source: Tri-Color LEDs

Cheque by cheque scanning

Product Life & Duty Cycle: Designed for a

useful life of over 1,000,000 items

Optical Character Recognition to enhance

MICR Read

The scanner should have an integrated

endorser for CTS requirements

Endorser should be Programmable, Inkjet

printer, User replaceable cartridge

It has to have check pull in facility with

programmable reverse(e.g. bad MICR read)

The scanner must be programmable for full

MICR line validation as per RBI guidelines.

Must have features capable of providing

images as per RBI CTS requirement

Touch Screen Size:15.6”wide

Type: SAW / Capacitive







active area.


Endurance: Scratch resistant. {must

withstand more than 50,000,000 touches in

one location without failure]


Receipt Printer 40 column Thermal Printer

Capable of printing graphics on receipt

Cabinet The above must be housed in ergonomically

designed cabinet, wall mountable preferred.




Y/N

Remark

If any


standing kiosk should not exceed 2.5 ft x 2.5

ft x 5ft





Application

Software

Application Software


generating formats acceptable to B@ncs 24

(CBS Application) for Integration.

B@ncs 24 Integration should consist of:

Validation of Account No.

Validate Status of A/c – should not

accept in Dormant / Stopped A/c

Display of Title of the Account

Tally of Cheque(s) total with total

amount to be credited

Cheque Date Validation

Entry of voucher and Cheque

Information in outward Clearing Batch

Based on pre defined time and holiday

calendar of base branch, the

transaction date of Outward Clearing

Batch should be identified

Images generated must be capable of

integrating with CTS application. Bank will

provide the formats in which the file will be

required for integration.

Reports for IQA failure should be generated.


Application Software will be a communication

tool and will maintain log for all transactions

between kiosks and CBS Server.


transactions.

Component level health monitoring like

Printer, Cheque Scanner, Connected / Not

connected Remote loading of Patch as and

when needed like anti-virus updates.



Net Banking Kiosk: Quantity: 250 Nos.


Y/N

Remark

If any

PC

Configuration


higher

4 GB RAM

160 GB HDD

3 USB ports



Touch Screen

Size: 19”wide

Type: SAW







active area.




without failure]


Statement

Printer Printing in A 4 size paper

Application

Able to access to Bank‟s Website and Net

Banking site.



Maintenance of log for all transactions between

kiosks and CBS.


transactions.


Connected / Not connected Remote loading of

Patch as and when needed like anti-virus

updates.



Annexure-VI

FORMAT OF INDICATIVE COMMERCIAL BID FOR KIOSKS

Please note that cost of Kiosk should include all hardware, software (including requisite OS,

database, application etc), Anti-virus and other components required for commissioning of the

Solution. The cost should include all transportation, transit insurance, installation, travelling /

boarding, local conveyance etc for commissioning of the Kiosk at any location. Cost should be

inclusive of all Central/State Government levies, taxes, sales tax, excise duty, insurance charges

etc. However, Service Tax/ Octroi/ Entry Tax/ Road Tax, if any, will be paid on actual.

Type Qty Unit

Cost

(`)

Total Cost per

Unit

(including 3

years AMC)

(`)

AMC

Cost for

4th year

(`)

AMC

Cost for

5th year

(`)

Total

Cost

(`)

Pass Book Printing

Kiosks

250

Cheque Deposit

Kiosks

250

Cash Deposit Kiosks 350

Net Banking Kiosks 250

Grand total 1100



Annexure- VII

UNDERTAKING OF AUTHENTICITY FOR HARDWARE / SOFTWARE

The Assistant General Manager ........................................., Allahabad Bank, Head office, ……………., Kolkata-700 001.

Sub: Undertaking of Authenticity for Hardware Supply

Ref: 1 Your Purchase Order No…………. Dated……………

2. Our Invoice no / quotation No………. dated…………

With reference to the equipment being quoted to you vide our quotation No: Dated……..

We, hereby confirm that all the components / parts / assembly / software etc. used in the

equipment to be supplied shall be original new components / parts / assembly / software only,

from respective OEMs of the products and that no refurbished / duplicate / second hand

components / parts / assembly / software shall be supplied or shall be used. We also undertake

to produce certificate from the Original Equipment Manufacturers (If required by you) in

support of the above statement at the time of delivery / installation.

We also confirm that in respect of licensed operating systems and other software utilities to be

supplied, the same will be procured from authorized sources and supplied with authorized

license certificate (e.g. product key on certification of Authenticity in case of Microsoft Windows

Operating System).

In case of default and the Bank finds that the above conditions are not complied with, we agree

to take back the equipment supplied and return the money paid by you, in full within seven

days of intimation of the same by the Bank, without demur or any reference to a third party

and without prejudice to and remedies the Bank may deem fit.

In case of default and we are unable to comply with above at the time of delivery ore during

installation, for the IT Hardware / Software already billed, we agree to take back the

equipment without demur, if already supplied and return the money if any paid to us by you in

this regard.

We (System OEM Name) also take full responsibility of both parts & Service SLA as per the

contend even if there is any defect by our authorized Service Centre / Reseller / SI etc.

Authorised Signatory

Company Stamp:

Name: Designation: Date:

Name of the Company………………………Tender AB/HO/.../2012-13/ Dated: xx.xx.2013



Annexure VIII

OEM CERTIFICATE

The Assistant General Manager

...………………………...,

Allahabad Bank, Head office,

……………, Kolkata-700 001.

OEM CERTIFICATE

Dear Sir,

Tender reference No ITS AB/HO/.../2012-13/ Dated: xx.12.2013, we ……………………………

Who are established and reputable manufacturers of…………………………….. having factories

at…………. do hereby authorize M/s……………………………….. (Name and address of Agent /

Dealer) to offer and sell ……………………. Products.

Products quoted shall bear standard manufacturer‟s warranty terms and conditions. Warranty

support shall be provided to you directly by ………. or any of ………………….. authorized service

provider, to be decided by us.

In case……………………….. (Name of the Agent / Dealer), defaults in execution of this

tender……………….. will take steps for successful execution of the project pertaining to……………

products as may be mutually agreed between the parties.

Yours faithfully

Authorised Signatory

Company Stamp:

(Name)

Designation:

For and on behalf of M/s………………………….

(Name of Manufacturers)



Annexure- IX

BID EVALUATION

The purpose of bid evaluation is to determine the technically compliant and commercially lowest

bid from amongst the responsive bids received by the Bank. In order to determine the lowest

evaluated responsive bid, the Bank has adopted a systematic evaluation process comprising of

the following steps:

1. General Evaluation

The Bank will examine the bids against Bidder‟s Eligibility Criteria mentioned in the TENDER.

The Bank will examine the bids to determine whether they are complete, whether any

computational errors have been made, whether Participation Fee, Earnest Money Deposit have

been furnished, whether the documents have been signed and whether the bids are generally

in order.

The Bank may waive any minor informality, nonconformity or irregularity in a bid which does

not constitute a material deviation, provided such waiver does not affect the relative ranking of

any bidder.

Prior to the detailed evaluation, the Bank will determine the substantial responsiveness of each

bid against this TENDER. For purposes of these clauses, a substantially responsive bid is one

which conforms to all the terms and conditions of the TENDER without material deviation.

During evaluation of the bids, the Bank may, at its discretion, ask the bidder for providing

clarification on any point mentioned in its bid. The request for clarification and the response

shall be in writing, and no change in the prices or substance of the bid shall be sought, offered,

or permitted.

2. Technical Evaluation

The technical bid containing all the documents mentioned in this TENDER shall be evaluated as

per the criterion determined by the Bank. The Bank will evaluate technical bids on the following

criteria:

Technical Completeness of the bid containing Functionality of the entire solution.

Compliance with Scope of Work, Functional Requirements and Technical feasibility

Bidder‟s experience and ability to provide support

Bidder‟s experience in Bank‟s financial institution and ability to interface with B@ncs 24.

Evaluation of functional capabilities of the Kiosks offered, through product presentation,

product walkthrough

Shortlisted Bidders will be required to make Presentation of the Solution/Product and reference

visits as part of the final technical evaluation

On the basis of the above the vendor will be evaluated on each of the areas given below:



SI. No. Functional Area Max Score

1 Bidders Experience & Similar past projects done 200

2 Functionality of Kiosk 200

3 Kiosk Physical structure & Ease of use 200

4 User Interface (Screen Design & Ability

to Undertake customisation

100

5 Experience of Connectivity with CBS 100

6 Capability of MIS generation/Audit trail 100

7 Central Monitoring System 100

Total 1000

1. The evaluation of the Technical Bids would be as follows:

a) The highest bid will be assigned the maximum Technical Score of 100 points.

b) The Technical Scores of the other Technical Bids will be computed relative to the highest evaluated Commercial Bid.

c) The Technical Score computing methodology is as follows:

100 x Score of Bidder under consideration Technical Score = -----------------------------------------------------

Score of the highest bidder

2. Based on the total scores achieved on technical evaluation the vendors will be ranked

according to their scores with vendors having the highest score being “T1“followed by

other vendors. The vendors who have achieved the top 3 scores will qualify for the

commercial evaluation stage.

3. Commercial Evaluation

1. Only top 3 firms successfully qualifying the requisite criteria of the Technical Bid process

would be considered eligible for the Commercial Bid Round.

2. The evaluation of the Commercial Bids would be as follows:

a) The lowest bid will be assigned the maximum Financial Score of 100 points.

b) The Financial Scores of the other Commercial Bids will be computed relative to the lowest evaluated Commercial Bid.

c) The Financial Score computing methodology is as follows:

Financial Score = 100 x Price(Lowest Bid)

(Bid Under Consideration) Price (Bid Under Consideration)

3.

4. Final Processing:

a. Proposals would be ranked according to their Final Score arrived at by combining Technical and Financial Scores as follows:

Final Score = Technical Score x T + Financial Score × F

(T - Weightage given to the Technical Bid, F - Weightage given to the Financial Bid, T + F = 1)



b. Weightage for the bids is as follows:

Sl. No. Bid Type Weightage

1 Technical Bid T 40%

2 Financial Bid F 60%

Total Weightage 100%

The firm achieving the highest combined Technical and Financial Score will be treated as lowest

bidder.

Note: The Bank reserves the right to revise the evaluation criteria, methodology, distribution

points and weightage; if it finds it necessary to do so.



Annexure –X

PROJECT REFERENCE

SN Project

Description

Client Name Start

Date

Commenced

Live Date

Project

Completion

Date

Client Contact

Details (Name,

Designation,

Tel No & e-mail

ID)



Annexure- XI

BILL OF MATERIAL (TECHNICAL BID)

S N Componen t # T y p e * V e r s i o n / M o d e l N o / P a r t N o Make (OEM/OSD) Q u a n t i t y

# Component must have details as much possible.

* Type like H/w, N/w, OS, Database, Storage, Application S/w

IMP: Detailed Technical Specification broachers must be provided for each item mentioned in

the BoM Table



Annexure-XII

BILL OF MATERIAL (INDICATIVE COMMERCIAL BID)

(Quoted Price Should be in INR and excluding Service Tax, Entry tax/Octroi tax and sales

tax/VAT)

SN Component Type Version/

Model

No./

Part No.

Rate Quantity #Total

Indicative

Price

including

3 yr AMC

#AMC

for 4th

year

#AMC

for 5th

year

Total

# AMC for H/w, S/w, Storage



Annexure –XIII

TCO FORMAT (INDICATIVE COMMERCIAL BID)

(Quoted Price Should be in INR for 5 years and excluding Service Tax, Entry tax/Octroi tax and

sales tax/VAT)

SN Description Total Cost Total AMC/ATS TCO (5

years)

1 Total H/w, & Storage

2 Total OS/ Database

3 Total Application S/w

4 On-site Support

5 Others (if, pls Specify)

TOTAL



Annexure – XIV

TECHNICAL BID CHECK LIST

A. Eligibility Proof

SN Document Provided (Yes / No)

1 Bid Form(Annexure – XVIII) on Company‟s Letter Head

2 Certificate of incorporation

3 Proof of Certification(CMM and/or ISO as applicable)

4 Bid Security ( DD of Rs.10,00,000/- ) (Annexure –XIX)

5 Proof of Previous Experience statement (Annexure –X)

6 Copy of last 2 years Audited balance Sheet for FY 2010-11, 2011-12 and for 2012-13 preferably audited

7 Undertaking for not black listed/debarred

8 Proof / Authorisation Certificate for OEM/OSD

B. Technical Offer

SN Document Provided (Yes / No)

1 Technical Specification (Annexure –V)

2 Functional Specification (Annexure –I)

3 BoM (Annexure – XI)

4 Technical Deviation Statement (Annexure –XV)

5 Functional Deviation Statement (Annexure –XVI)

6 Project Reference (Annexure - X)

7 Check List (Annexure -XIV)



Annexure -XV

TECHNICAL DEVIATION STATEMENT

The following are the particulars of deviations from the requirements of the tender

specifications (Ref No…………dated……):

CLAUSE DEVIATION REMARKS (Including justification)

The system configuration/technical specifications furnished in the bidding document shall

prevail over those of any others document forming a part of our bid except only to the extent of

deviations furnished in this statement.

Dated ________________

Signature and seal of the

Manufacturer/Bidder

Note: Where there is no deviation, the statement should be returned duly signed

with an endorsement indicating “No Deviations”.



Annexure -XVI

FUNCTIONAL DEVIATION STATEMENT


specifications (Ref No………dated………):





Dated ________________


Manufacturer/Bidder





Annexure -XVII

COMMERCIAL DEVIATION STATEMENT


specifications (Ref No………dated………):





Dated ________________


Manufacturer/Bidder





Annexure -XVIII

BID FORM

Ref.: Date:

(Bid ref. no. of the bidder)

To

Allahabad Bank,

Head Office,

..................,

Kolkata – 700 001

Having examined the Tender ref no.HO/e-Del/2013-14/xx Dated: xx/xx/2013 including

all Annexure, the receipt of which is hereby duly acknowledged, we the undersigned, offers to

supply and deliver the equipments and services including installations, commissioning and

maintenance in conformity with the said Tender in accordance with the Schedule of Prices

indicated in the Commercial Offer and made part of the Bid.

We undertake, if our bid is accepted, to deliver the goods in accordance with the delivery

schedule specified in schedule of requirement.

We agree to abide by this bid for the period of 90 days after the date of finalisation of Tender

and it shall remain binding upon us and may be accepted at any time before the expiration of

that period.

We undertake that, in competing for (and, if the award is made to us, in executing) the above

contract, we will strictly observe the laws against fraud and corruption in force in India namely

“Prevention of Corruption Act 1988” and /or other applicable laws for the time being in force in

India.

We understand that the Bank is not bound to accept the lowest of any bid the Bank may

receive.

Dated this ________________ day of _____________ 2013 .

--------------------------------

(Signature) (In the Capacity of)

Duly authorised to sign bid for and on behalf of

(Name & Address of Bidder) ________________________________

Business_________________________ Address________________



Annexure-XIX

BID SECURITY FORM

(FORMAT OF BANK GUARANTEE (BG) FOR BID SECURITY)

(ON A NON-JUDICIAL STAMP PAPER OF Rs. 100.00)

TO:

ALLAHABAD BANK Head Office, ... ..., 2 Netaji Subhas Road Kolkata –700001, India

WHEREAS ____________________ (hereinafter called “the Bidder”) has submitted its bid dated

_________ (date of submission of bid) for the supply of ________________________ (name

and/or description of goods) (hereinafter called “the Bid”).

KNOW ALL PEOPLE by these presents that WE __________ (name of bank) of ________ (name

of country) having our registered office at ____________________ (address of bank)

(hereinafter called “the Bank”) are bound unto ALLAHABAD BANK…………….. (address)

(hereinafter called “the Purchaser”) for the sum of ________________ for which payment well

and truly to be made to the said Purchaser, the Bank binds itself, its successors and assigns by

these presents. Sealed with the common seal of the said Bank this _______ day of

__________, 20___.

THE CONDITONS of this obligation are:

1. If the Bidder withdraws its Bid (Ref No………. dated…..) during the period of bid validity

specified by the Bidder on the Bid Form; or

2. If the Bidder, having been notified of the acceptance of its bid by the Purchaser during

the period of bid validity fails or refuses to execute the Contract Form if required;

We undertake to pay the Purchaser up to the above amount upon receipt of its first written

demand, without the Purchaser having to substantiate its demand, provided that in its demand

the Purchaser will note that the amount claimed by it is due to it owing to the occurrence of

one or both of the two conditions, specifying the occurred condition or conditions.

This guarantee will remain in force up to and including 45 days after the bid validity period of

180 days i.e. up to _________, and any demand in respect thereof should reach the Bank not

later than the above date.



Notwithstanding anything contained herein above:

Our liability under this Bank Guarantee shall not exceed RS. _____ (Rupees _________ only)

This Bank Guarantee shall be valid upto _______

We are liable to pay the guaranteed amount or any part thereof under this bank guarantee only

if you serve upon us a written claim or demand ( and which should be received by us ), on or

before ______ where after it ceases to be in effect in all respects whether or not the original

bank guarantee is returned to us.

Place:

SEAL Code No. SIGNATURE

NOTE: 1 BIDDER SHOULD ENSURE THAT THE SEAL & CODE NO. OF THE SIGNATORY IS PUT

BY THE BANKERS, BEFORE SUBMISSION OF BG

2 STAMP PAPER IS REQUIRED FOR THE BG ISSUED BY THE BANKS LOCATED IN

INDIA.



Annexure - XX

CONTRACT FORM

Non-Judicial Stamp Paper of appropriate value

CONTRACT NUMBER:

THIS AGREEMENT made the _________ day of ______, 20___ Between __________ (Name of

Selected Vendor) of ____________ (City and Country of Vendor) (hereinafter “the Vendor”) of

the one part and ALLAHABAD BANK …………………… (address)(hereinafter “the Purchaser”) of

the other part.

WHEREAS the Purchaser is desirous that certain hardware, software & ancillary services should

be provided by the Vendor, viz. ________________ ________________ (Brief description) and

has accepted a bid by the Vendor for supply of software and services to meet its requirement

from time to time.

NOW THIS AGREEMENT WITNESSETH AS FOLLOWS:

1. In this Agreement words and expressions shall have the same meanings as are respectively

assigned to them in the Conditions of Contract referred to.

2. The following documents shall be deemed to form and be read and construed as part of this

Agreement, viz. :

(a) the Bid form and price schedule submitted by the bidder and subsequent amendments

made into it as accepted by the bank.

(b) the schedule of requirements

(c) the Technical & Functional Specifications

(d) the Conditions of Procurement

(e) Service Level Agreement (SLA) & Purchase Order

3. In consideration of the payments to be made by the Purchaser to the Vendor in terms of

Purchase Order (purchase order reference no) for procurement of Software /Hardware/

Products and services placed by Head Office of the Purchaser, the vendor hereby

covenants with the Purchaser to provide the software and services and to remedy defects

therein in conformity in all respects with the provisions of the contract.



4. The Purchaser hereby covenants to pay the vendor in consideration of the provision of the

software and services and the remedying of defects therein, the Purchase order Price or

such other sum as may become payable under the provisions of the Contract at the times

and in the manner prescribed by the Contract.

Brief particulars of the Hardware, software including its updates and services which the vendor

shall be required to supply/provide to the Purchaser from time to time in terms of purchase

order for procurement and services that will be placed by Head Office of the Purchaser are as

under:

Software/Hardware/Products SERVICES

(As per Purchase order) Supply, Installation & maintenance during Warranty & Post

Warranty Maintenance Period and other related software, if

any.

IN WITNESS whereof the parties hereto have caused this Agreement to be executed in

accordance with their respective laws the day and year first above written.

Signed, sealed and Delivered by the

Said ________________________ (For the Vendor) in presence of _______________________

Signed, sealed and Delivered by the

Said ________________________ (For the Purchaser) in presence of

______________________



Annexure - XXI

PERFORMANCE SECURITY FORM

(FORMAT OF BANK GUARANTEE (BG))

(ON A NON-JUDICIAL STAMP PAPER OF Rs. 100.00)

TO:

ALLAHABAD BANK

Head Office

………………………….

Kolkata –700001, India

WHEREAS ____________________ (hereinafter called “the Bidder”) has submitted its bid dated

_________ (date of submission of bid) for the supply of ________________________ (name

and/or description of goods) (hereinafter called “the Bid”).

KNOW ALL PEOPLE by these presents that WE __________ (name of bank) of ________ (name

of country) having our registered office at ____________________ (address of bank)

(hereinafter called “the Bank”) are bound unto ALLAHABAD BANK ……………

(address)(hereinafter called “the Purchaser”) for the sum of ________________ for which

payment well and truly to be made to the said Purchaser, the Bank binds itself, its successors

and assigns by these presents. Sealed with the common seal of the said Bank this _______ day

of __________, 20___.

THE CONDITIONS of this obligation are:

1. If the Vendor, having been notified as selected for supplying Software/ Hardware/

Products as per Purchase Order ………….. dated …….. by the Purchaser, during the

period of warranty fails to perform obligations as vendor.

We undertake to pay the Purchaser up to the above amount upon receipt of its first written

demand, without the Purchaser having to substantiate its demand, provided that in its demand

the Purchaser will note that the amount claimed by it is due to it owing to the occurrence of

one or both of the two conditions, specifying the occurred condition or conditions.

This guarantee will remain valid for a period of 36 months plus 3 months from the date of

signing of the contract i.e. from _________ to _________, and any demand in respect thereof

should reach the Bank not later than the above date.

Place:

SEAL Code No. SIGNATURE

NOTE: 1 THE VENDOR SHOULD ENSURE THAT THE SEAL & CODE NO. OF THE SIGNATORY

IS PUT BY THE BANKERS, BEFORE SUBMISSION OF BG

2 STAMP PAPER IS REQUIRED FOR THE BG ISSUED BY THE BANKS LOCATED IN

INDIA.



Annexure - XXII

FORMAT OF BANK GUARANTEE AGAINST ANNUAL MAINTENANCE

(ON NON-JUDICAIAL STAMP PAPER OF Rs. 100.00)

Bank Guarantee No………………………. Date: ……………..

To:

Allahabad Bank

Head Office,

……………………………….

Kolkata –700001, India

WHEREAS ______________________ (name of the Supplier) hereinafter called “the Supplier”

has under taken, in execution of contract No. dated ________________ 20___ to

supply._____________ _________________________________ (Description of goods)

hereinafter called “the Contract” to ALLAHABAD BANK………….(ADDRESS) herein after called

“the purchaser”

AND WHEREAS it has been stipulated by the purchaser in the said contract that the Supplier

shall furnish to the purchaser a Bank Guarantee by a scheduled Bank for the sum specified

therein as security for compliance with the Supplier‟s performance obligations under the

contract for Annual Maintenance and Repairs of the entire system including cost of spares after

warranty period for next 2 years.

AND WHEREAS we have agreed to give the Purchaser a Guarantee.

THEREFORE WE hereby affirm that we are guarantors and responsible to the Purchaser on

behalf of the supplier, up to a total of Rs. _______________________________ (Amount of

Guarantee in words and figures) and we undertake to pay the Purchaser, upon its first written

demand declaring the Supplier to be in default under the contract and without cavil or

argument, any sum or sums within the limit of Rs. _____________________________

(Amount of guarantee) as aforesaid, without it needing to prove or to show grounds or reasons

for the demand or the sum specified therein.

This guarantee is valid until _________ day of _________ 20________from the date of expiry

of warranty period i.e. from _________to_________ and any demand in respect thereof should

reach the Bank not later than the above date i.e.___________.

Signature and Seal of Guarantors Code No. Date:

NOTE: 1 SUPPLIER SHOULD ENSURE THAT SEAL AND CODE NO. OF THE SIGNATORY IS PUT

BY THE BANKERS, BEFORE SUBMISSION OF THE BANK GUARANTEES.

2 STAMP PAPER IS REQUIRED FOR THE BANK GUARANTEES ISSUED BY THE BANKS

LOCATED IN INDIA.



Annexure- XXIII

Business Rules and Terms & Conditions of e- Tendering

1. Definition

“Bank” means “Allahabad Bank”.

“Service Provider” means “Antares Systems Ltd”.

“Bidder” means the party or his authorized representative who has participated in the

Tender Process/ and having valid Class III Digital Signature Certificate and willing to

comply with all the instructions, terms and conditions of TENDER.

“e- Tendering” means, the process to participate in online reverse auction.

2. Guidelines and Terms and Conditions of E- Tendering:

Eligibility:

Bidders should ensure that they have valid class III digital signature certificate

(Mandatory for login and submit) well in advance to participate in the E- Tendering

process. Bank and / or Service Provider will not be responsible in case Bidder could not

participate in E tendering process due to non-availability of valid digital signature certificate.

Web Portal

E-Tendering will be conducted on a specific web portal (www.tenderwizard.com/abbank)

meant for this purpose with the help of the M/s Antares Systems Ltd.

General Terms and Conditions of E-Tendering

The bidders participating in e-Tendering process shall submit the following duly signed (and

stamped) by the same Competent Authority who signed the offer documents in response to

the Tender floated by Bank.

Undertaking letter for acceptance of Business Rules and Terms & Conditions for e- Tendering

and Letter of Authority authorizing the name/s of official/s to take part in E-Tendering as per

the format Annexure XXIV (Compliance Statement)

Copy of Agreement between Service Provider and Bidder. This format will be provided by the

service provider.

In the event of failure of their internet connectivity (due to any reason whatsoever it may be)

the service provider and/or bank is not responsible.

In order to ward-off such contingent situation, Bidders are advised to make all the necessary

arrangements / alternatives such as back –up power supply, whatever required so that they

are able to circumvent such situation and still be able to participate in the E- Tendering

successfully.

However, the bidders are requested to not to wait till the last moment to submit and/or

quote their bids to avoid any such complex situations.

http://www.tenderwizard.com/abbank



Failure of power at the premises of vendors during the E-Tendering cannot be the cause for

not participating in the E-Tendering.

On account of this the time for the e-Tendering cannot be extended and BANK is not

responsible for such eventualities.

Bank and / or Service Provider will not have any liability to Bidders for any interruption or

delay in access to web portal irrespective of the cause.

For making the process of E-Tendering and its result legally binding on the participating

Bidders, Service Provider will enter into an agreement with each Bidder, without this Bidder

will not be eligible to participate in the E-Tendering.

Neither Bank nor service provider would be responsible for consequential damages such as

no power supply, system problem, inability to use the system, loss of electronic information,

power interruptions, UPS failure, or any force majeure etc.

Errors and Omissions

On any issue or area of material concern in respect of E-Tendering not specifically dealt with

in these Business Rules and Terms & conditions of E-Tendering, the decision of the bank

shall be final and binding on all concerned.

3. e-Tendering Process (Process of Online Reverse Auction):

Registration with the Service Provider Portal (www.tenderwizard.com/abbank).

The date & time of commencement of Online Reverse Auction will be notified to all the

eligible bidders.

Bank reserves the right to postpone / change / cancel the Online Reverse Auction event even

after its communication to Bidders without assigning any reasons thereof.

Online Reverse Auction will normally be conducted for a period of one hour. If a Bidder

places a bid price in last 10 minutes of closing of the Online Reverse auction, the auction

period shall get extended automatically for another 10 minutes. Maximum 3 extensions each

of 10 minutes will be allowed after auction period of 1 hour i.e. entire process can last

maximum for 90 minutes only. In case there is no bid price in the last 10 minutes of closing

of Online Reverse Auction, the auction shall get closed automatically without any extension.

The time period of Online Reverse Auction & Maximum number of its extensions & time are

subject to change and will be advised to eligible Bidders before the start of the Reverse

Auction event.

During Online Reverse Auction, if no bid is received within the specified time, the Bank, at its

discretion, may decide to revise Start price / scrap the Online reverse auction process /

proceed with conventional mode of tendering.

Bidding will be conducted in Indian Rupees (INR).

Start Base Price

Start Base price for Online Reverse Auction will be notified to all the eligible bidders.

http://www.tenderwizard.com/abbank



The start price of online reverse auction is open to all the participating bidders. Any bidder

can start bidding, in the online reverse auction, from the price with minimum one

decremented bid value below the start price. The subsequent bid that comes in to outbid the

L1 rate will have to be lesser than the L1 rate by one decrement bid value or in multiples of

the decrement bid value.

Decremented Bid Value:

The decremented value of the bid will be Rs. 10,000/-. This amount may be revised by Bank

before the start of Online Reverse Auction event.

Bidder is required to quote his bid price only at a specified decremented value.

Bidder need not quote bid price at immediate next available lower level, but it can be even at

2 / 3 / 4 ….level of next available lower level.

TRANSPARENCY IN BIDS:

Bidder will be able to view the following on their screen along with the necessary fields in

Online Reverse Auction:

i) Opening/ Starting Price for the auction

ii) Leading / Lowest Bid Price in Auction

iii) Last Bid Price placed by the respective Bidder

iv) Time left for the auction

MASKING OF NAMES:

Names of bidders/ vendors shall be anonymously masked in the Online Reverse Auction

process. After completion of online Reverse Auction, the service provider shall submit a

report to the Bank with all details of bid and the original names of the bidders.

Finalization of the Successful Bidder:

At the end of Online Reverse Auction event Service Provider will provide the Bank all

necessary details of the bid prices and reports of Online Reverse Auction.

After the completion of the Auction event, all the Bidders have to re-submit the within 3

working days of online Reverse Auction without fail.

Any variation between the online Reverse Auction bid price of the bidder and signed

document submitted by them will be considered as sabotaging the tender process and will

invite disqualification of Bidder/vendor to conduct business with Bank as per prevailing

procedure.

4. Bidder’s Obligation:

Bidder shall not involve himself or any of his representatives in Price manipulation of any

kind directly or indirectly with other suppliers / Bidders at any point of time. If any such

practice comes to the notice, Bank shall disqualify the vendor / bidders concerned from the

online reverse auction process.



Bidder shall not divulge either his Bid details or any other details of Bank to any other party

without written permission from the Bank.

5. Change in Business Rules, Terms & Conditions of E tendering:

Bank reserves the right to modify / withdraw any of the Business rules, Terms & conditions

of Reverse Auction at any point of time.



Annexure-XXIV

COMPLIANCE STATEMENT

(To be submitted by all the technically qualified bidders)

To Date: ----------

e- Delivery Department Allahabad Bank, Head Office 14 India Exchange Place,Kolkata

DECLARATION

1 We ………………………….. (Name of the company) hereby confirm having submitted our bid for Participating in Bank‟s Tender Ref No. ……… dated ………. for supply, installation and maintenance of self Service Kiosks.

2 We confirm having read and understood the terms and conditions of the Tender as well as the Procedures relating to the process.

3 We hereby undertake and agree to abide by all the terms and conditions stipulated by the Allahabad Bank in the TENDER document including all Annexure and the Procedure, Business Rules and Terms and Conditions of E tendering process.

4 We shall participate in the E tendering conducted by M/s. Antares System Ltd (auction service provider retained by the Bank) and submit our commercial quote through online reverse auction. In doing so, we shall abide by the procedures prescribed for online auction by the Bank and auction company.

5 We, hereby confirm that we will honour the Bids placed by us during the E tendering process, failing which we shall be liable for any other consequential action that may be taken by the Bank including any debarment from participation in future procurement by the Bank.

6 We confirm having nominated our representative (Shri/Smt/Ms……………… designated as……………………………….of our company to participate in the E tendering process on behalf of the company. We accordingly authorize Bank and / or the Auction Company to issue user ID and password to the above named official of the company. We undertake that the company shall be bound by the actions made by him during the E tendering process and thereafter.

7 We undertake to submit the confirmation of last bid price and price breakup by us to the Auction Company /Bank within one working day of the completion of event and any other specific requirement indicated in the TENDER.

Signature with company seal

Name-

Address of Company:

Date:

Name & Designation of Authorized Representative: Signature of Authorized Representative: