ALLIANCE COMPACT

July 14, 2017Indianapolis, Indiana

SCALING STANDARDS

As ratified by the CCA Alliance

hen we started Complete College America in2009,conversationsinhighereducationbeganandendedwithaccess.Butaswe formedour

Alliance, now 42 members strong, we knew that thepromiseofhighereducationhadtobeaboutfarmorethansimplygettingstudentsinthedoor.Weneededtofocusonreforms that dramatically increase student success,structuralchangesthatleadtomorecollegegraduates,andtheremovalofbarriersthatstalloureffortstoprovidenotjustaccesstohighereducation,butaccesstotheAmericanDream.

So we set out to do just that, exposing broken structures within higher education,advocating tirelessly forprovenGameChangerstrategies,andstandingup for theall toomanystudentswhohaveleftourcampuseswithsomecredit,nodegreeandtoooftenanoppressiveamountofstudentloandebt.

Today,asourworkcontinuesandevolves,morepeoplethaneverarelisteningandtakingaction.Stateleaders,policymakers,administrators,advisorsandfacultyareowningtheirplaceinthisworkandleadingthechangeinstates,regions,systemsandinstitutionsacrossthe country. But even as our collective efforts have yielded extraordinary results,wemust continue to push forward.

Nowisthetimefordeeperengagementfrompeoplefromallwalksoflifeandatalllevelsofinfluence; the time for us to unite around the powerful idea that all students deserve asystemofhighereducationfocusedontheirsuccess;andthetimetoaccelerateourefforts.Simplyput,nowisthetimeforamovementincollegecompletion.

That iswhyCompleteCollegeAmericahasestablished thisAllianceCompactandScalingStandards – to increase our focus, strengthen intentionality and ensure many moreimpatient reformersareable to engageeffectively in thiswork. It is adeclarationofourbeliefsandroadmapforhowbesttorealizethem.

Together, equippedwitha commonvisionandaplanof action,we can forgeanewwayforward for our students and their families – one inwhich success, completion and theAmericanDreamarewithinreachforall.

Onward!

TomSugarPresident,CompleteCollegeAmerica

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TABLEOFCONTENTS

CompleteCollegeAmericaAllianceCompact 1

ScalingStandards

OverviewandDefinitions 3

TheGameChangers 5

Equity 7

MetricsandEvidence 9

Policy 12

Communications 15

Implementation 18

ExpectationsofAllianceMembers 22

TheCompleteCollegeAmericaAllianceCompact

Webelieveourstudents–ofeveryrace,gender,ageandincomelevel–aspiretocompletecollegecredentialsofvalueandpurposebecausetheyseeksecureandfulfillinglivesforthemselvesandtheirfamilies;consequently,werejectthatlowaspirationsarethe

causeoflowgraduationrates.

Weacceptthatasleadersofstates,communities,institutionsandclassrooms,wehavea

sharedresponsibilitytoremovebarriers,reformsystems,andredesigninstructionto

facilitatemorestudentsuccess–butneverbyweakeningacademicrigororreducingthe

exceptionalqualityofAmericanhighereducation.

Wecannotupholdtheseidealswithoutacknowledgingthesetruths:

● Timeistheenemyofcollegecompletion.

Therefore,earlyandsustainedmomentumisvitalforstudentsuccess.

● Structurebenefitsstudents.

Therefore,allstudentsdeserveclearacademicpathways,purposefulprogramselection,andclassschedulesstructuredtoallowworkandfamilybalance.

● Studentsuccessrequiresamutualcommitment.

Therefore,studentsmustworkharder,acceptingstructuresthatspeedtheirsuccess;andinstitutionsmustberesponsivetotheneedsoftheirstudents,utilizingnewpolicyandpracticeproventoboostachievement.

Accordingly,thisAlliancesharesthefollowingbeliefsandmakesthesecommitments:

Webelieveinequity.Weknowwe’reallinthistogether–andourcollectiveeconomic,culturalandcivicfuturesdependuponsuccessinhighereducationforallpeople,notjustthemosteconomicallysecure.Wewillmovebeyondlipservice,recognizingthatwhiledatadisaggregationisanessentialstartingpoint,wemustdomoreinourpursuitofconcreteactionsproventopermanentlycloseeducationalachievementgapsforthosemostoftenleftbehind:studentsofcolor,low-incomestudents,first-generationstudentsandolderstudents.Wesupportstudentsofhighabilityandhighneedandrejectlowexpectations.

Webelieveinevidenceandfacts.Wedonotfearthehardtruthsrevealedthroughanhonestassessmentofthedata,butinsteadrealizethatdataarekeytounderstandingourstrengths,confrontingourchallengesandidentifyingsolutions.Everyone–fromtheboardroomtotheclassroom-mustengageindataanalysisandtheevaluationsofresults.Dataprofessionalsshouldbeempoweredtostepuptojointheirfellowchangeagents,assertingtheirexpertisetohelpdrivecontinuousimprovement.

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Webelieveinsmartpolicytoaccelerateandsustainsystemicreforms.Wewillassertthescalingpowerofpolicywhenitisevidence-based,pursuedinanappropriatevenue,developedtransparentlyandcraftedwithimplementationinmind.Weknowthatgoodpolicyprovidesflexibilityforinstitutionsbutdoesnotcompromiseonequity,quality,oraccountabilityforresults.Wemustrestoreandsustainpublicinvestmentinhighereducationbecauseitsbenefitsarebroadlyenjoyedbythepublic,notjustprivately.Werespectthedutyofelectedandappointedpolicymakerstoprotectthepublicinvestmentinhighereducationanddemandbetterandmoreequitablereturnsforstudentsandtaxpayers.

Webelievecommunicationaccelerateschange.Wewillestablishanddrivemechanismstoenhanceourconnectedness,frequentlyandeffectivelysharingourreformeffortsandstoriesofsuccess.Wewillmarshalpublicopiniontowardadeeperunderstandingofthechallengesfacingourstudentsandthesolutionsbeingchampionedbyourmovement,focusingallAmericansonasharedvisionforthefutureofhighereducation.

Webelieveineffectiveimplementation.Wewilldevelopandactonclear,concise,highly-structured,evidence-basedandgoal-orientedimplementationplansdesignedtoachievedramaticimprovementsinstudentsuccess.Themeasurablegoalsandtheplanstoachievethemmustbeequallyownedbyadministratorsandfacultywithaclearunderstandingoftheirresponsibilitiesforgeneratingresults.Weexpectactionatscaleandwithurgency,ensuringallstudentsareprovidedtheopportunitytobenefitfromreformefforts.Wewilldeploybestpracticeswheretheyexistandworktodiscovernewsolutionswheretheydonot.

WebelieveinthisAlliance.Weareimpatientreformers,agentsofchange,andsystemdisruptorsfromallwalksoflifeandpositionsofinfluence–equippedwithevidenceandurgentlydrivenbecauseourcountry’sfuturedependsuponoursuccess.WemustbeasdiverseasAmericayetstrongertogetheraswejointlyleadandcollaboratetopushforsubstantialandsustainableincreasesinachievementandcompletionforallstudents.Wewillaccelerateourpaceasweruntowardproblems,notawayfromthem.

Together,wedreamthingsthatneverwereandask,“Whynot?”1

EstablishedandratifiedbytheMembersoftheAllianceJuly14,2017

Indianapolis,Indiana

1GeorgeBernardShaw,BacktoMethuselah,1921. 2

AselectgroupoftheAlliance’smostrespectedandaccomplishedcontentexpertsandthoughtpartners

TeamsformedbyeachAllianceMemberthatincludeleadsforEquity,Metrics,Policy,Communications,andImplementation

Teams,whichincludefaculty,formedatthecampusleveltoenactreforms,customizethemforlocalconditions,andmeasureresults

Theleaders,administrators,faculty,partnerorganizations,studentsandfamilieswhoshareourbeliefsandstriveforthereformsnecessarytoensuremorecollegegraduates

TheCompleteCollegeAmericaScalingStandards

WhoispartoftheAlliance?

WhatisanAllianceMember?AnAllianceMemberisastate,territory,postsecondarysystem,metropolitanareaorinstitutionalconsortiathatcommitstosetcollegeattainmentgoals,collectandreportcollegecompletionmetricsandpursueGameChangerstrategiesintendedtodramaticallyincreasecollegecompletionratesandcloseattainmentgapsforlargenumbersofstudentsacrossmultipleinstitutions.

WhatisScale?ScaleisachievedforanAllianceMemberwhenastrategyisdeployedfor100%ofthestudentswhowouldbenefitfromit.

WhatisScaling?Scalingistheprocessthatstates,regions,andinstitutionsundergotogethertoachievescale.Asuccessfulscalingprocessstartswithacommitmenttofullscaleandphasesinthestrategyalongacleartimeline,refiningstrategiesalongthepathto100%scale.

WhataretheScalingStandards?ScalingStandardsareconcrete,verifiable,anddeliberateactionsthatarenecessarytosuccessfullyscaleGameChangerstrategies.Effectivelyintegratingthefivescalingstandardareascanresultindramaticimprovementsincollegecompletionandtheclosingofachievementgaps.TheScalingStandardsareareflectionofvaluablelessonslearnedfromAlliancemembers,CompleteCollegeAmericastaff,CCAfellowsandpractitionerswhohavesuccessfullyscaledcollegecompletionreforms.

WhatdowedowiththeScalingStandards?TheScalingStandardsareaframeworkforbuildingcomprehensiveactionplansbyboththeCompleteCollegeAllianceandCampusImplementationTeams.TheScalingStandardsshouldbeusedtodevelopmemorandaofunderstandingforscaleinitiatives,evaluateAllianceMemberactionplans,andhelpCompleteCollegeAllianceTeamMembersevaluatetheirownreadinessandcommitmenttotheworkofimprovingcollegecompletionandachievingequity.

CCAFellows

CompleteCollegeAllianceTeams

CampusImplementationTeams

ImpatientReformersandtheStudentsTheyServeTHEALLIANCE

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THE ALLIANCEArkansas

Central Valley (CA) Higher Education Consortium

ColoradoCity University of New York

ConnecticutDistrict of Columbia

Florida

GeorgiaHawaii

Houston GPS

IdahoIllinoisIndiana

Kentucky

Larry Abele, Provost Emeritus Florida State University

Peter Adams, Professor Emeritus Community College of Baltimore County

Rob Anderson, PresidentSHEEO

Kimberly Beatty, Chancellor Metropolitan Community College

Angie Bell, Assoc Vice Chancellor University System of Georgia

John Cech, Deputy Commissioner of Higher Education

Montana University System

Tristan Denley, Exec Vice Chancellor University System of Georgia

Scott Evenbeck, President Guttman Community College

Joe Garcia, PresidentWICHE

Ross Gittell, Chancellor Community College System of NH

MembersLouisiana

Maine

Maryland

Massachusetts

Minnesota

Mississippi

MissouriMontana

Nevada

New Hampshire

New Mexico

Ohio

Oklahoma

CCA Fellows

Loretta Griffy, Associate Provost Austin Peay State University

Nia Haydel, Director, Academic Center for Excellence

Dillard University

John Hetts, Sr Director, Data Science Educational Results Partnership

Cheryl Hyman, Former Chancellor City Colleges of Chicago

Pearl Iboshi, Director, IR and Analysis University of Hawaii

Kathy Johnson, Exec Vice Chancellor IUPUI

Chris Juarez, Professor, Mathematics Community College of Aurora

Mike Krause, Executive Director Tennessee Higher Education Commission

Donna Linderman, DeanCity University of New York

Teresa Lubbers, CommissionerIN Commission for Higher Education

OregonPennsylvaniaPuerto Rico

Rhode IslandSouth Dakota

Tennessee

TexasThurgood Marshall

College FundUtah

VermontVirginia

West VirginiaWisconsinWyoming

Nasser Paydar, ChancellorIUPUI

Carol Puryear, Vice Chancellor Tennessee Board of Regents

Tim Renick, VP, for Enrollment Management; Vice Provost Georgia

State University

Gary Rodwell, IT Specialist University of Hawaii

Paula Short, Senior Vice Chancellor Senior Vice President

for Academic Affairs and Provost University of Houston System

University of Houston

Uri Treisman, Executive Director The Charles A. Dana Center

Sarah Tucker, ChancellorWV Council for Community

and Technical College Education

German Vargas, Assistant VP College of Coastal Georgia

Steve Wrigley, Chancellor Univeristy System of Georgia4

The CCA Way The Game Changers and Scaling Standards

Math Pathways GPS Direct Returning

Adults 15 to Finish

HIGHLY-STRUCTURED IMPLEMENTATION DESIGN

Corequisite Support

THE ALLIANCE

EQUITY

METRICS AND EVIDENCE

POLICY

COMMUNICATIONS

Momentum Year

Purpose First: Informed Choice 9 Credits within Chosen Program of Meta Majors Math and English Gateway Courses 30 Credits in a Year Corequisite Support

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The Game Changer Strategies

AGameChangingSequence

Math Pathways

GPS Direct

Returning Adults

15 to Finish

Enrollenteringstudentsintothecollege-levelmathandEnglishcourses,providingthosewhoneedadditionalhelpaconcurrentcourseorlabthatprovidesjust-in-timeacademicsupport.

EndthepracticeofusingCollegeAlgebraasthedefaultmathcoursefornewenteringstudents.Instead,providerigorousandappropriategatewaymaththatalignswiththeskillsandknowledgeneededforsuccessinstudents’programsofstudy.

Defaultstudentsontoguidedpathways–clear,highly-structureddegreemapsthatarebuiltforon-timecompletion.Empowerstudentstomakeinformedchoicesofmajorsandusetechnology-enabled,earlyalertstokeepthemontrackforgraduation.

Providestudents,especiallythosereturningtopursuetheireducation,apredictableandconsistentschedulethatfitstheirbusylives.Givecreditforpriorlearningandexperience,andprovideadditionalsupporttohelpstudentsnavigatethesystem.

Advisestudentstoenrollin15creditseachsemester(30creditsperyear,includingsummers)inordertocraftaplanthatleadstoon-timecompletion.Financialaiddollars,aswellasinstitutionalprocessandpractice,shouldsupportthatstandard.

Corequisite Support

EstablishtheConditionsforChange

CreateDiverseTeam

SetAttainmentandEquityGoals

CollectandDisaggregateMetrics

AlignFundingtoOutcomes

FormaBeliefsCompact

RestructureSystemstoImproveOutcomesandNarrowGaps

Advisors

Faculty

Launch15toFinish

IdentifyMeta-Majors

CreateMomentumDegreeMaps

BeginProactiveAdvising

DevelopandDeployMathPathways ReplaceRemediationwithCorequisiteSupport

DeployTargetedInterventionstoPermanentlyCloseGaps

MonitorGameChangerScalingEffortstoDriveContinuousImprovement

DeployStrategiesforAdultandUnderservedStudents

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EquityScalingStandards

Webelieveinequity.Weknowwe’reallinthistogether–andourcollectiveeconomic,culturalandcivicfuturesdependuponsuccessinhighereducationforallpeople,notjustthemosteconomicallysecure.Wewillmovebeyondlipservice,recognizingthatwhiledatadisaggregationisanessentialstartingpoint,wemustdomoreinourpursuitofconcreteactionsproventopermanentlycloseeducationalachievementgapsforthosemostoftenleftbehind:studentsofcolor,low-incomestudents,first-generationstudentsandolderstudents.Wesupportstudentsofhighabilityandhighneedandrejectlowexpectations.

Makeastrongcase

Makingastrongcaseforequityincollegecompletionworkisitselfanimportantcomponentofascaleeffort.TheCompleteCollegeAllianceTeammustreviewandpresentdisaggregatedsuccessmetricstoshowthatattainmentgoalscannotbeaccomplishedwithoutintentionaleffortstocloseachievementgaps.TheCompleteCollegeAllianceTeammustcommunicateequitygoals,aswellastherelatedstrategiesforachievingthem,inwaysthatwillspeaktoandmotivatevariousaudiencestotakeaction.(SeeCommunicationsScalingStandardsformore.)

TheStandardismetwhenaclear,data-drivencaseforanequityagendahasbeendevelopedandpublicized.

Cultivatecommitment

ItisimportantthattheCompleteCollegeAllianceTeamdedicatesitselftoidentifyingandclosingestablishedachievementgaps.Theteam’sEquityLeadmustholdtheteamaccountableforthatcommitment.Itisequallyimportantthatallinstitutions,includingthemostselective,putforththeirowncommitmenttopermanentlyclosingachievementgapsforallpostsecondarystudents,notjustthestudentscurrentlyenrolledattheirinstitutions.

TheStandardismetwhentheCompleteCollegeAllianceTeamandInstitutionalLeadershavepubliclycommittedtoagoalofclosingachievementgapsbyadatecertain.

Fostertrust

Whentacklingissuesassensitiveandcomplexaseducation,race,income,andemployment,expliciteffortstobuildandnurturetrustareessential.TheCompleteCollegeAllianceTeammustdeepenpartnershipswithinstitutionsthatservethetargetedpopulations.Strategiesmustbecustomizedtomeetthecontextoftheseinstitutions,butnotavoidedbecauseofthatcontext.Theadviceofstudents,diversityexperts,communityorganizations,andthosewithexperienceservingtargetpopulationsmustbeheeded.

TheStandardismetwhenleadersofinstitutionsservingtargetedpopulationsagreetheyhavestrongworkingrelationshipswithhighereducationleadersandpolicymakersacrossthestateorregionandthattheirexpertiseandperspectiveinfluencedecisions.

Focusattention,support,andresourceswheretheymattermost

WhenaCompleteCollegeAllianceTeamiscommittedtoscalingcollegecompletionstrategies,itmustprioritizesupportforinstitutionsthatservehighpopulationsoflow-income,minority,andadultstudentsbyprovidingsufficientresourcesandsupportfortheseinstitutionstoachievescale.

TheStandardismetwheninstitutionsservingunderrepresentedpopulationsagreetheyhavethesupportnecessarytoscaleandsustaincompletionandequitystrategies.

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Alignfinancialincentivestoequitygoals

Ifequitygoalsareatoddswithstatefinancialincentivesandaccountabilitymeasures,theCompleteCollegeAllianceTeamshouldexpectfrictionbetweenpolicyleadersandinstitutionsservingtargetpopulations,whichinturnstagnatesprogress.Policyleadersmustdesignfundingformulastoincentivizetheclosingofachievementgapsandrewardinstitutionsthathavedemonstratedtheircommitmenttoservingunderservedstudents.

TheStandardismetwheninstitutionalfundingisdirectlyandexplicitlytiedtotheoutcomesoftargetpopulationsbasedonrace,age,orincome.

Safeguardequitythroughoutscalingefforts

TheCompleteCollegeAllianceTeam,withleadershipfromitsEquityLead,mustrelentlesslymonitortheresultsofscalingeffortstoverifythattheyclosegapsforunderrepresentedandlower-performingpopulations,andadjustasnecessary.Structuralchangesmaynotbeenoughtoclosegaps,necessitatingmoretargetedinterventionstoaddresstheuniquechallengesofeachunderservedstudentpopulation.

TheStandardismetwhentheCompleteCollegeAllianceTeampublishesdataprovingthatthestrategiestheyimplementednarrowedachievementgaps.

EmbedequityineachoftheScalingStandards

TheworkofcreatingmoreequitableoutcomesmustbecontinuallytopofmindforthePolicy,MetricsandEvidence,CommunicationsandImplementationLeadsoftheCompleteCollegeAllianceTeam.Whileitisunrealistictobelieveprogresscanbemadewithoutasinglepointofownership,itisequallyunlikelythattheEquityLeadcanmakeprogressunlessequitygoalsheavilyinfluencetheworkofothersontheCompleteCollegeAllianceTeam.TheEquityLeadmustworkdirectlywitheachteammembertoexplorewaystoembedequitygoalsintotheirowndailywork.

TheStandardismetwhenallmembersoftheCompleteCollegeAllianceTeamhaveengagedinmeaningfulconversationwiththeEquityLeadtofocustheirowneffortsmoreintentionallyonequity

andhavechangedthewaytheydotheirworkasaresult.

ForCompleteCollegeAllianceTeamsandCampusImplementationTeamsthatcommittothesescalingstandards,CompleteCollegeAmericacommitsthe

followingresourcesinreturn:

● DisaggregateddatafromtheCompleteCollegeAmericacollectionprocesstohelpshape conversationsandgoal-settinganddrivereform

● Specializedprojectsforminority-servinginstitutions

● Samplecommunicationslanguagethathighlightstheeconomicandmoralimperatives forclosingachievementgaps

● Expertadviceonconstructinganoutcomes-basedfundingmodelthatappropriately rewardsimprovementswithunderrepresentedpopulations

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MetricsandEvidenceScalingStandards

Webelieveinevidenceandfacts.Wedonotfearthehardtruthsrevealedthroughanhonestassessmentofthedata,butinsteadrealizethatdataarekeytounderstandingourstrengths,confrontingourchallengesandidentifyingsolutions.Everyone–fromtheboardroomtotheclassroom-mustengageindataanalysisandtheevaluationsofresults.Dataprofessionalsshouldbeempoweredtostepuptojointheirfellowchangeagents,assertingtheirexpertisetohelpdrivecontinuousimprovement.

Ifitmatters,measureit

Thecommoncompletionmetricsfocusonthemostimportantmeasuresofprogress,completion,andequity.Thesesimple,consistentmeasuresprovideimmensevaluetothefieldandcomplementtherigorousresearchandcausalevaluationthatdriveourwork.TheCompleteCollegeAllianceTeam,withleadershipfromtheMetricsandEvidenceLead,mustregularlyreportthesemetricstoCompleteCollegeAmericaandusethemtoproducedigestible,actionablereportstoadvancetheirgoals.(SeeCommunicationsScalingStandardsformore.)

TheStandardismetwhenCompleteCollegeAllianceTeamspubliclysharecommoncompletion,progress,andequitymetrics.

Workdeeplywithdatatodriveinnovation

Datacollectiononitsownwillnotdrivechange.Changecomeswhenpeopleinteractandinternalizethedata,drawtheirownconclusionsandtakeaction.CompleteCollegeAllianceTeamsmustusedatatodeveloptheproblemstatementthatcatalyzesplanningandreform.(SeeImplementationScalingStandardsformore.)

TheStandardismetwhencollegecompletionandequitymetricsareexplicitlyandconsistentlyincorporatedintotheCompleteCollegeAllianceTeam’sproblemstatement,goals,andimprovementstrategies.

Empowerdataexpertstobeleadersinthemovement

Dataprofessionalsmustbemorethanproducersofdata,butratherleaderswhoguidedecision-makers,helpingthemtoleveragedatatoprioritizeandfocuscollegecompletionefforts.Dataprofessionalsarethewatchdogsofsuccessforallscalingefforts.Theyshouldbeinvolvedinthedevelopmentofevaluationplansfromtheoutset,helpexecutetheplansandhaveaccesstonecessaryresourcestosupportprojectevaluation.TheymustalsohelpothermembersoftheCompleteCollegeAllianceTeamdeveloptheirownskillssothattheycanbetterunderstandandinterpretdataindependently.

TheStandardismetwhenthemembershipoftheCompleteCollegeAllianceTeamandCampusImplementationsTeamsincludeadataprofessionalwhogeneratesdata,translatingitintoactionableinformationthatleadstomeaningfulrecommendationsincorporatedintoactionplans.

Givevoicetothesilentthroughdata

Nodataanalysiscantellthefullstoryuntilitdisaggregatesdatabyvariousstudentsubgroupsthathavebeenunderservedbyhighereducation.WhileitmaybetemptingfortheCompleteCollegeAllianceTeamtouseaggregateddatatodrawconclusionsonthestateofstudentsuccess,theMetricsandEvidenceandEquityLeadsmustinsistthatfurtheranalysisbeconductedtoaccountforthedifferentialimpactonvariousstudentgroups.(SeeEquityandImplementationScalingStandardsformore.)

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TheStandardismetwhenallreportsrelatedtocompletionandinterventionimplementationsexplicitlycalloutthechallengesfacedbydifferentpopulationsandtheimpactofinterventionsonthosesamepopulations.

Supportimplementationatscale

TheCompleteCollegeAllianceTeam’sMetricsandEvidenceLeadandhisorhercounterpartswithininstitutionsmustsupportCampusImplementationTeamsbycollectingandreviewingagreeduponstudentoutcomedataandotherevaluationdatareflectingtheoverallqualityofthescalingeffort.Descriptivedata,particularlywhenitiscollectedaspartofalarge-scaleeffortshouldbesufficienttodemonstratethesuccessoftheinitiativeandareasinneedofimprovement.Wherepossible,theCompleteCollegeAllianceTeamshouldsupportrigorouscausalresearchtounderstandwhatelementsoftheinterventionhadthegreatestimpactonstudentperformance.Everyoneshouldunderstandthatittakestimetoseelong-termimpactsoncompletion,butwheninstitutionsandstatesscale,short-andlong-termresultswillberevealedmoreswiftly.(SeeImplementationScalingStandardsformore.)

TheStandardismetwhentheCampusImplementationTeamshavereportedtotheCompleteCollegeAllianceTeamthequalitativeandquantitativeresultsofimplementationeffortsassoonastheyareavailable.

Communicatefindingsfromdatatodrivereform

TheCompleteCollegeAllianceTeam’sDataLeadshouldworkwiththeCompleteCollegeAllianceTeamtoanalyzeallavailabledatatounderstandthenatureofthecompletionproblemortheimpactofanintervention.Dataandcommunicationsprofessionalsmustworktogethertoaccuratelyrepresentthedataandtellthemostcompellingstorypossibletodrivereform.(SeeCommunicationsScalingStandardsformore.)

TheStandardismetwhenabroadrangeofstakeholderscancomfortablydescribethelessons

learnedfromthedataandpublishedreportsareeasilydigestibleandaccuratelyrepresentthefacts.

ForCompleteCollegeAllianceTeamsandCampusImplementationTeamsthatcommittothesescalingstandards,CompleteCollegeAmericacommits

thefollowingresourcesinreturn:

● SetofindustrystandardmetricsthatareclearlydefinedandreportedbyallCompleteCollegeAmericaAllianceMembersandamechanismtoreportthosemetricstoCCA

● SeriesofCCA-createdreportsandproductsdesignedtofacilitatetheuseofdata

● Supportincreatingstate-levelreportsdesignedtosupportcompletionefforts

● Training,networksandsupportfordataprofessionalsontheCompleteCollegeAllianceTeamtounderstandhowtheexpertiseofdataprofessionalsfitsintogoalsetting,policy,andimplementationprocessesandtofacilitatepartnershipswithcommunicationsstaff

● Datafornationalandin-stateeventstosupportstrategyimplementation

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● Aquantitativeandqualitativeevaluationframeworkthatincludesmeasurementof short-,medium-andlong-termoutcomesthatshouldbeusedtoassessimplementation success

● Cleardefinitions,standards andtemplatestohelpfacilitatethedatacollectionprocessto supporttheevaluationframework

● ContinuedcommitmenttocollecttheCommonCompletionMetricsandall implementationmeasuresbrokenoutbyrelevantdemographicgroupsanddatatoolsthat allowdatatobeviewedfordifferentdemographicgroups

● On-demandassistancewithdatacollection,interpretation,andpresentationaswellas assistancewithhelpingAllianceMemberswithresolveissuesrelatedtomultipledata systems

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PolicyScalingStandards

Webelieveinsmartpolicytoaccelerateandsustainsystemicreforms.Wewillassertthescalingpowerofpolicywhenitisevidence-based,pursuedinanappropriatevenue,developedtransparentlyandcraftedwithimplementationinmind.Weknowthatgoodpolicyprovidesflexibilityforinstitutionsbutdoesnotcompromiseonequity,quality,oraccountabilityforresults.Wemustrestoreandsustainpublicinvestmentinhighereducationbecauseitsbenefitsarebroadlyenjoyedbythepublic,notjustprivately.Werespectthedutyofelectedandappointedpolicymakerstoprotectthepublicinvestmentinhighereducationanddemandbetterandmoreequitablereturnsforstudentsandtaxpayers.

Identifythepolicy’spurpose

Policycanbeusedtosetscalethresholds,defineterms,layoutreportingrequirements,orreinforcecampus-drivenreforms.Outdatedlawsandpoliciescanstandinthewayofprogressunlessamended.Thefirststepofanydiscussionaroundpolicyistoidentifythereasonthepolicyisnecessary.

TheStandardismetwhentheCompleteCollegeAllianceTeam’sPolicyLeadcanclearlyarticulatetheissuethatthepolicyisintendedtoaddress.

Listenandlearnbeforeacting

TheCompleteCollegeAllianceTeam’sPolicyLeadmustexaminehowothershavetackledtheproblem,eitherthroughpolicyorpractice,andwhetherthoseeffortsweresuccessful.Thisinformationshouldbesharedbroadlywithpolicymakerswithinthestateorregion.

TheStandardismetwhentheCompleteCollegeAllianceTeam’sPolicyLeadhasdata-driven,evidence-basedexamplesofsuccessfulpolicyacrossthecountryandusesthoseexamplestoinformpolicyproposals.

Selectthevenuewiththegreatestchanceofsuccess

Ifpolicyiswarranted,itcouldbeenactedthroughlegislation,gubernatorialexecutiveorder,coordinatingboardpolicy,systempolicy,orinstitutionalpolicy.TheCompleteCollegeAllianceTeam’sPolicyLeadmustleadadiscussionthatconsidersthepoliticalenvironment,highereducationgovernancestructure,andstakeholdersupportoroppositiontodeterminethebestvenueforthepolicyanditslong-termsustainability,exercisingparticularcautionwhenconsideringlegislation.

TheStandardismetwhentheCompleteCollegeAllianceTeam’sPolicyLeadhasdiscussedanddocumentedtheprosandconsofadoptingpolicyinvariousvenuesandisconfidenttheselectedvenueismostlikelytoachievedesiredresults.

Createandcirculateadraftpolicy

Detailsmatter,soadraftpolicyandthestepsinthepolicymakingprocessshouldbecraftedearlyonandmadeavailabletothosewhowillberesponsibleforimplementingit.TheGovernor,SHEEOagency,andkeylegislatorsshouldallbeengagedearlyinthedraftingprocess.Stakeholdersmustnotonlybeaskedtocommentonthepolicyinconcept,butalsooffertheiruniqueperspectiveonthelanguagethatisusedinitsconstruction.

TheStandardismetwhenadraftpolicydocumenthasbeenreceivedandreviewedbystakeholders.12

Broadlysolicitadvicefromexpertsandstakeholders

TheCompleteCollegeAllianceTeam’sPolicyLeadshoulduseprofessionalassociationsanddesignatedgovernmentliaisonstosurfacepossibleimprovementsandobjectionstothepolicy.Thefeedbackprocessmustbedonewithanopenmindandwillingnesstomakeadjustments.Feedbackshouldnotbetakenatfacevalueandinsteadshouldbeevaluatedagainstknowndataandestablishedbestpractices.Doingsowilllimittheinfluenceofanecdotesandunprovenbeliefs.TheCompleteCollegeAllianceTeam’sPolicyLeadshouldcommunicatewithstakeholdersabouthowtheirinputwaseitherincorporatedintothepolicyorwhyitwasnotincluded.

TheStandardismetwhenallstakeholdersexpectedtobeimpactedbythepolicyhavehadtheopportunitytoprovideinputandagreetheirinputwasnotonlysolicited,butevaluatedandconsidered.

Provideexceptionalsupportforthepolicymakingprocess

TheCompleteCollegeAllianceTeam’sPolicyLeadmustproactivelycoordinatetalkingpoints,Q&Apreparation,handouts,presentations/testimony,andotherresourcesasneededtosupportthepolicy’senactment.

TheStandardismetwhenthepolicy’sauthoranddecision-makersagreethattheyhadeverythingtheyneededthroughouttheprocesstoenactanappropriatepolicy.

Ensurerobustcommunicationsthroughoutthepolicymakingprocess

TheCompleteCollegeAllianceTeam’sPolicyLeadmustworkwiththeCommunicationsLeadtoensurethatallaffectedpractitionersareengagedinongoingcommunicationthroughoutthepolicymakingprocess.Intentionaleffortsmustbemadetoensurethatfacultyandstaff--notjustPresidentsandProvosts--areinformedabouttheproposal,awareofthesuccessfulpassageofthepolicy,informedaboutwhyitwasenacted,andclearonnextstepsforimplementation.(SeeCommunicationsScalingStandardsformore.)

TheStandardismetwhenallstakeholdersandconstituentswhowillbeimpactedbythepolicyareawareofitspassageandunderstandtheroletheywillplayinimplementation.

Proactivelylaunchtheimplementationandsetexpectations

TheCompleteCollegeAllianceTeammustproactivelyconvenethosewhowillleadtheimplementationofthepolicyandthosewhowillexecuteit,establishexpectationsandmilestones,andconnectimplementerstoavailableresources.(SeeImplementationScalingStandardsformore.)

TheStandardismetwhentherightcombinationofpeoplehasbeenconvenedtoworkonimplementation,supportedbystateornationalresourceswhenpossible.

Establishafeedbacklooptoensureresults

Ifthepolicyneedstobemodifiedbasedonlessonslearnedduringimplementation,thosesuggestionsshouldbeincorporatedintoafuturepolicyagenda.Aretrospectiveanalysisshouldbemadepubliclyavailable,sothatpractitionersnationallycanlearnfromothersandfurtherrefinetheirownwork.Thefeedbackloopmustidentifyexistingpoliciesornewlyproposedpoliciesthatworkagainstthegoalsofthereform,tobothpreventbadpoliciesfrombeingadoptedandimprovethegoodpoliciesthathavebeenadopted.

TheStandardismetwhenthoseinvolvedwiththepolicymakingprocesshaveeitherconfirmedthatthepolicyreacheditsintendedaimorhavealteredittobetterdoso. 13

ForCompleteCollegeAllianceTeamsandCampusImplementationTeamsthatcommittothesescalingstandards,CompleteCollegeAmericacommits

thefollowingresourcesinreturn:

● Assistanceprioritizingpotentialpolicyagendaitemsandselectinganappropriatevenue

● Pragmaticadviceandlanguagereviewduringpolicyconstructionanddrafting

● Facilitationofthestakeholderdialogueduringthevettingprocess

● In-personpresentationsortestimonytoinformpolicymakersaboutthenationallandscape

● Directcommunicationsandimplementationsupportuponthepolicy’senactmentandevaluationsupporttoanalyzethepolicy’simpact

● Off-the-shelfresourcestosupportthepolicymakingprocessthroughCompleteCollegeAmerica’spublicationentitledNewRules.Thisresourceprovides:

➢ Detailedpolicylanguagetoserveasastartingpointforconstructingadraft➢ Abriefnationalpolicyscan➢ Questionstoaskstakeholdersandtheirexpectedperspectivesforuseinthe

vettingprocess➢ Talkingpoints,Q&APrep,anddigestibledatavisualstosupportthe

policymakingprocess

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CommunicationsScalingStandards

Webelievecommunicationaccelerateschange.Wewillestablishanddrivemechanismstoenhanceourconnectedness,frequentlyandeffectivelysharingourreformeffortsandstoriesofsuccess.Wewillmarshalpublicopiniontowardadeeperunderstandingofthechallengesfacingourstudentsandthesolutionsbeingchampionedbyourmovement,focusingallAmericansonasharedvisionforthefutureofhighereducation.

Empowercommunicationsexpertstobeleadersinthemovement

TheCompleteCollegeAllianceTeam’sCommunicationsLeadwillserveastheprimarycontactforCompleteCollegeAmericaonalleffortsrelatedtocommunicationsandmediastrategy,includinghelpingtoidentifyopportunitieswithinthestate,region,orconsortia.ThisindividualmustcoordinatewithothermembersoftheCompleteCollegeAllianceTeamandserveasaleaderonadvancingcollegecompletion.

TheStandardismetwhentheCompleteCollegeAllianceTeamandCampusImplementationTeamsincludeacommunicationsprofessionalwhomakesmeaningfulrecommendationsaboutAllianceactivitiesanddrivesmomentum.

Developanetworkofcommunicationsambassadors

AsCompleteCollegeAllianceTeamsworktosharesuccessesandhighlightstoriesfrombothwithinstatesandregionsandaroundthecountry,theirCommunicationsLeadsmustcultivatealistofambassadors,validatorsandadditionalcommunicationsprofessionalswithintheirstateorregionwhowillhelptosharecontentthroughouttheirnetworks.Amplifyingthemessagesthroughthisnetworkwillensurebroaderreachandawarenessaroundcollegecompletionstrategiesandtherolevariousplayershaveinimplementation.

TheStandardismetwhentheCompleteCollegeAllianceTeam’sCommunicationsLeadhascompiledalistofindividualswillingtoserveascommunicationsambassadors.

Developacommunicationsplanforcollegecompletionefforts

TheCommunicationsLeadmustworkwiththefullCompleteCollegeAllianceTeamandcommunicationsambassadorstoassessaudiences,constructkeymessagesandlayoutwhichcommunicationstacticswillbeusefulinadvancingcollegecompletion,includingconcretegoalsonoutreach,audiencegrowth,andotheroutcomes.

TheStandardismetwhenacommunicationsplanisdevelopedthatincludesproposedtacticsandconcretegoals.

Tailormessagingandtacticstospeaktoandmotivatevariousaudiences

Advancingamovementrequiresunderstandingofthebackgroundsandmotivationsofavarietyofaudiences,particularlyasitrelatestoequitygoalsandstrategies.TheCompleteCollegeAllianceTeam’sCommunicationsLead-aswellascommunicationsambassadors-mustunderstanddifferentperspectivesandcraftacommunicationsstrategythatwillbuildbuy-infromthosewhoarecriticaltothesuccessfulscalingofstrategies.Effectivecommunicationsshouldleveragethedataintheformofcompellingvisualizations.Informationshouldbereportedpubliclytokeystakeholdersintheformofconciseandassertivematerialsthatfocusontheproblem,theimpactonstudents,andproposedsolutions.

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TheStandardismetwhenallCompleteCollegeAllianceTeamMembersintentionallycommunicatewithdiverseinstitutionsandindividuals,withintheirstateorregion,withlanguagethatrepresentsthesharedvalueswithintheplannedstrategies.

Regularlyshowcaseefforts,successesandstories

BasedoninformationreceivedfromImplementationandDataLeads,theCommunicationsLeadmustcuratewritten,recorded,andpresentedcontentdesignedtohighlightleaderswhoareguidingeffortsandcapturevideosofstudentswhoareimpactedbythestrategiesthathavebeenimplemented.Datashouldbeintegratedwhereverpossibleindigestiblemannerthattellsanaccuratestory.(SeeDataScalingStandardsformore.) Thesetacticshelpsharethestoryofthereformandhighlightthegreatworkunderway.Incoordinationwithotherleaders,successstoriesshouldalsobesharedwithlocalandregionalpress.Additionally,informationrelatedtothegoalsofinterventions,progressbeingmadeonimplementation,anddecisionpointsthatdefinetheinterventionshouldbesharedacrossstakeholders.

CompleteCollegeAllianceTeams,undertheleadershipoftheCommunicationsLead,willcreatelocalmechanismstodistributecontent,includingmonthlynewsletters,successevents,pressconferencesandsocialmediaaccounts(forexample:@CompleteCollegeWyoming).

TheStandardismetwhentheCompleteCollegeAllianceTeamhasdevelopedcustomized,localmechanismstodistributestoriesofimplementationandsuccess,andallimpactedstakeholdersare informedofefforts.

LeverageCCA’sbroadstakeholdernetworkandrobustonline

platformtofurtherspotlightsuccesses

CompleteCollegeAmericawillprovidearobustonlineportalthatwillserveasahubforourregional,state,andnationalefforts.Theplatformwillbeanactivitycenterofthecollegecompletionmovement,showcasingAllianceworkandregularlyupdatedcontentonimplementationefforts.Inadditiontoprovidingcontentfortheplatform,CompleteCollegeAllianceTeams,ledbytheirCommunicationsLead,shouldsharetheirstoriesandsuccesseswithCompleteCollegeAmericasothattheycanbedistributedmorebroadly,includingtonationalpressasappropriate.

TheStandardismetwhentheCompleteCollegeAllianceTeam’sCommunicationsLeadprovidesacalendarforsubmittingcontenttohighlightAlliancemember’sefforts.

Monitorsuccessofcommunicationseffortsandrefinetactics

Communicationseffortsmusthavecleargoalsonoutreach,audiencegrowth,andothermeasurableoutcomes.Thiswillinclude:numberofvisitorstotheCCAplatformAllianceMemberpage,followersonsocialmedia,mediamentionsandnumberofpublicationsproduced.TheCompleteCollegeAllianceTeam’sCommunicationsLeadshouldworkwithotherteammembersandcommunicationsambassadorstoensureconstantrefinementanddeploymentofnewtactics,asnecessary.

TheStandardismetwhenCommunicationsLeadshavedevelopedandareactivelytrackingthemetricsandgoalsagainstwhichtheywillmeasuresuccessoftheircommunicationsstrategies.

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ForCompleteCollegeAllianceTeamsandCampusImplementationTeamsthatcommittothesescalingstandards,CompleteCollegeAmericacommits

thefollowingresourcesinreturn:

● SupportinthedevelopmentofcommunicationsplansandtacticstohighlighttheAlliancemember’sworkandstatusofimplementations.

● Anonlineplatformtohighlightstateefforts,includinganindividualstatepagethatcollectsstories,resourcesanddataonstateimplementationefforts.

● OpportunitiesforfurtherexposurethroughCompleteCollegeAmerica’sexistingnetwork-includingmonthlynewsletters,standalonevideocontentandavenuetoshowcasetheAlliancemember’sworkatnationalandregionalevents.

● Communicationtemplatesthatcanbedeployedwithininstitutionsthatarecustomizablewiththeinstitutions’ownbranding.

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ImplementationScalingStandards

Webelieveineffectiveimplementation.Wewilldevelopandactonclear,concise,highly-structured,evidence-basedandgoal-orientedimplementationplansdesignedtoachievedramaticimprovementsinstudentsuccess.Themeasurablegoalsandtheplanstoachievethemmustbeequallyownedbyadministratorsandfacultywithaclearunderstandingoftheirresponsibilitiesforgeneratingresults.Weexpectactionatscaleandwithurgency,ensuringallstudentsareprovidedtheopportunitytobenefitfromreformefforts.Wewilldeploybestpracticeswheretheyexistandworktodiscovernewsolutionswheretheydonot.

Focusonsystemicchange

Systemicproblemsandpervasivechallengestocollegecompletionatthestate,system,andinstitutionallevelarerevealedthroughacarefulexaminationofthedata.Theseproblemsrequiretargeted,large-scalereformsthatarerootedinasoundunderstandingofthecausesoftheproblemandthesolutionsthataremosteffectiveforaddressingthem.Familiaritywiththeresearchandthemosteffectivepracticesinthefieldarecriticaltoimplementingascalablereformstrategy.CompleteCollegeAllianceTeamsmustcommunicatethenatureofthesystemicproblemsandthestrategiesthatcansolvethemtothestakeholderswhomustbeinvolvedinthesolution–includingfaculty,administrators,systemandstateleaders.

TheStandardismetwhenaCompleteCollegeAllianceTeamdraftsaproblemstatementandproposedsetofstrategiesforkeystate-levelstakeholders.

Remainsteadfastinresolvingthemostcriticalissues

SystemicchangemustbeevaluatedthroughthelensofTime,Choice,andStructure.Strategiesworthpursuingmustreducetimeandcreditstodegree.Theymusthelpstudentsdevelopasenseofpurposebyprovidingthemthecriticalinformationtheyneedtochooseaprogramofstudy.Strategiesmustbuildstudentmomentuminthefirstyearbyincreasingthelikelihoodstudentswillcompletegatewaycourses,earn30creditsandtakeatleastninecreditsintheirprogrampath.Increasesinon-timecompletionshouldbeachievedthroughasmoothandacceleratedpathwaythatbothnudgesstudentsintherightdirectionandproactivelyadvisesthemwhentheyveeroffcourse.

TheStandardismetwhentheCompleteCollegeAllianceTeamhasverifiedthatitsproposedsetofstrategiesmeetthetestofTime,Choice,andStructureandhasevidencetosupportthat.

Developamemorandumofunderstandingforinstitutions

TheCompleteCollegeAllianceTeammustfacilitatetheimplementationofitsprioritystrategiesandsetatimelineforachievingscale.TheCompleteCollegeAllianceTeamshoulddraftamemorandumofunderstandingforinstitutionalleaders,facultyandstaffwithaclearcharge:tocommittoimplementingandscalingrecommendationsonanagreedupontimeline.TheMOUshouldbedevelopedwitheachstakeholderinmind,clarifyingtheworktobedoneandtheirroleinitscompletion.

TheStandardismetwhentheStateAllianceteamdraftsamemorandumofunderstanding(MOU)thatoutlinesthestrategytobedeployed,thedateimplementationwillbegin,theperformancemetricstobemeasured,thelevelofscaletobeachievedandthedatebywhichthereformwillreachscale.

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Confirmbroadcommitment

TheCompleteCollegeAllianceteammustbuildinstitutionalandstakeholderbuy-infromthestart.Ongoingengagementwithvariousstakeholdersthroughoutthestrategydevelopmentprocesswilllayasoundfoundationofsupport.LeadersmustbeintentionalaboutaligningthestrategywithotherrelevantcompletionstrategiesandshouldrecognizethatsomestrategiesmightneedtobesetasideinfavorofthisAllianceTeaminitiatives.Whenthetimeisrightandyouknowwhichinstitutionsarereadytomoveforward,holdaday-longchallengeeventtolaunchtheinitiativeandinvitecommittedinstitutionstosigntheMOU.TheMOUshouldbesignedbyarepresentativefromthekeystakeholdersthatarecriticaltothesuccessofthestrategy,toincludefaculty,administratorsandotherinstitutionalleaders.

TheStandardismetwheninstitutionscommittedtoimplementingareformatscalesignthememorandumofunderstanding(MOU)

GearPlanstoachieveresultsTheCompleteCollegeAllianceTeammustconveneCampusImplementationTeamstodevelopplansforscalingthestrategythatincludecleartimelinesandverifiableactionsteps.AllmembersoftheCampusImplementationTeamshouldsetandthencommittoambitioustargetsonthenumberofstudentstobeservedandtheresultstheyexpecttoachieve.TheinstitutionaltargetsshouldalignwithgoalsestablishedbytheoverallAllianceinitiative.Eachcampusshouldbeclearabouthowtheyarecontributingtoascaledsolution.CampusImplementationTeamsshouldrelyontheexpertiseofnationalexpertswhohavesuccessfullyimplementedthereforms.InstitutionalplansmustbesubmittedtotheCompleteCollegeAllianceTeam,whichwillmonitorprogress.

TheStandardismetwhenallinstitutionssubmitactionplanswithcleartargetsonthenumberandpercentofstudentstobeserved,resultsthatwillbeachievedandtheactionstobetakentotheCompleteCollegeAllianceTeamforapproval.

Don’treinvent;customize

CampusImplementationTeamsshouldidentifytheprovenevidence-basedmodelstoreplicate.Theinstitutionsshouldcustomizethemodeltotheirinstitution’scontext,circumstancesandresources.Ifthereisuncertaintyaboutwhichspecificmodeltoreplicate,buildprototypestotestwhichmodelisbestforyourinstitution’sstudents.Itiscriticalthatinstitutionsmakeuseofcurricula,syllabi,advisingprotocols,policiesandpracticesthathavebeentestedandproveneffectivebyearlyadopters.CampusImplementationTeamsshouldcurateresourcesandadaptthemtotheirneeds.Effortstoinnovateshouldbedonewithafullunderstandingofthesystemicnatureoftheproblem,whathasbeenlearnedfromsuccessfulreformsandwhatproblemshaveyettobesolvedtomaximizeimpactonstudentoutcomes.

TheStandardismetwhentheCampusImplementationTeamidentifiestheimplementationdesignthatismostappropriatefortheirinstitutionalcontextandaccessestheexternalresourcesavailabletoeffectivelyreplicatethereform.

Don’tpilot;commit

Pilotsareforunprovenstrategies.Theyimplyafuturedecisionpointtopursueorabandontheintervention.Evidence-basedstrategies,bycontrast,mustbepursuedwithafullcommitmenttoscalefromthebeginning,understandingthatthepathmayincludephasingin,testing,andmakingadjustmentstorefineimplementation.Parallelmodelsarecomplicatedandinequitable,andtheCampusImplementationTeamsmustseektolimittheirduration-orideally-eliminatethemaltogether.

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TheStandardismetwhenthestrategyisimplementedontimeandatscale.

Ensureearlymomentum

Itiscriticalthatplansnotonlybuildandsustainmomentumforstudents,butalsoforthoseimplementingthereforms.Designingkeybenchmarksthatresultinearlywinsiskey.Thereisnogreatermotivatorthanseeingtheimpactofreformsonstudents.Identifyadatacollectionstrategytodetermineifeffortsareeffectivebothintermsofthestudentperformanceandtheirexperience.Focusonoutcomesthatcanbemeasuredimmediately,suchaschangesinenrollmentpatternsandcompletionofgatewaycourses.Quicklyreviewthedataanddisseminateittoallinvolvedtohighlightpositiveresultsthatconfirmthathardworkispayingoff.Celebratingaccomplishmentswillhelpbuildthewilltotakeonthenextchallenge.

TheStandardismetwhenearlyresultsaremeasured,sharedandcelebrated.

Measure,monitor,andmend

Justasimportantasmeasuringthepositiveimpactofeffortsistousethatsamedatatomakethenecessaryadjustmentstoachievemaximumimpact.TheCampusImplementationTeamsmustquicklyanalyzethequantitativeandqualitativeoutcomedatatoidentifychallengesandgettoworkonresolvingthem.Focusonwhetherthestrategyhassuccessfullyclosedequitygaps.(SeeEquityandDataScalingStandardsformore.)

TheStandardismetwhenthoseinvolvedinthereformdevelopandimplementashort-andlong-termplanforimprovingthestrategy,includingspecificstepstoensureequity.

Sustain scale through organizational reforms and policyCampusImplementationTeamsshouldusedatafromtheirimplementationeffortstoshowtheimpactonrevenue,operationalefficiency,andstudentoutcomesandadvocateforthenecessaryorganizationalreformsandbudgetaryadjustmentstosustainreforms.CampusImplementationTeams,incoordinationwiththeCompleteCollegeAllianceTeam,shouldidentifyapolicyagendathatamendsoutdatedlawsandpoliciesandsustainsthereformsforthefuture.(SeePolicyScalingStandardsformore.)

TheStandardismetwheninstitutionshaveachievedscaleandmaintainedscaleforatleastthreeacademicyears.

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ForCompleteCollegeAllianceTeamsandCampusImplementationTeamsthatcommittothesescalingstandards,CompleteCollegeAmericacommits

thefollowingresourcesinreturn:

● PlanningopportunitieswiththeCompleteCollegeAllianceTeamtoidentifythestrategies toimplementandthekeystepsforimplementingthem

● Standardmemorandaofunderstandingforinstitutionstosign,signalingtheir commitmenttoclearoutcomes

● PlanningsessionwithCompleteCollegeAmericastaffandtheCompleteCollegeAlliance Teamtoleadtheimplementationeffortofaspecificstrategyorstrategiesandensure fidelitytoallScalingStandards

● Agendaplanning,writtenresources,andcontentexpertsforaninitialconveningto rolloutthereformeffortandtogaininstitutionalcommitments

● Agendaplanning,templates,contentexperts,andfacilitationforaconveningof CampusImplementationTeamstodevelopconcreteimplementationplans

● Ongoingconnectionwithnationalcontentexpertsandon-demandsupportfrom CompleteCollegeAmericastafffortroubleshootingduringtheimplementationprocess

● Comprehensivecollectionofwrittenresources,artifacts,andimplementationguidesto supportcampus-levelwork

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ExpectationsofAllianceMembers

WebelieveinthisAlliance.Weareimpatientreformers,agentsofchange,andsystemdisruptorsfromallwalksoflifeandpositionsofinfluence–equippedwithevidenceandurgentlydrivenbecauseourcountry’sfuturedependsuponoursuccess.WemustbeasdiverseasAmericayetstrongertogetheraswejointlyleadandcollaboratetopushforsubstantialandsustainableincreasesinachievementandcompletionforallstudents.Wewillaccelerateourpaceasweruntowardproblems,notawayfromthem.

CreateandcoordinateaCompleteCollegeAllianceTeamTeammembersmustberepresentativeswhoarecommittedtocollegecompletionandequitygoals,willingtodedicatetimeandefforttotheworkoftheteam,andbestpositionedtoactasstrategicthoughtpartnersandleaders.TheteammustincludeleadsforEquity,Metrics,Policy,Communications,andImplementation(2-yearand4-year).Theteammustoperatestrategicallyanddeterminethebestleverstodriveactiongiventhepoliticalenvironmentandgovernancestructurewithinwhichitoperates.TheAllianceTeamshouldalsostrivetobuildparallelteamsatallpublicinstitutionstohelpempowertheworkatscale.

AttendtheSummerActionSummitanddevelopannualplansEachyear,theCompleteCollegeAllianceTeamwilldevelopanannualplanthatincludescleardelegationofresponsibilitiesandtimelinesforaction.ItiscrucialthatallteammembersattendtheSummerActionSummit,sincethiseventprovidesdedicatedtimeandresourcestofacilitatethatplanningprocess.

ConvenequarterlywithCompleteCollegeAmericastaffAnnualplansandgoalsmustbetrackedonanongoingbasis,includingregularmeetingsoftheCompleteCollegeAllianceTeams.Atleastquarterly,thesemeetingsshouldincludeCompleteCollegeAmericastaff.ThesemeetingswillhelpCCAstaffbettercoordinatetechnicalassistanceneedsandsupportactionplans.

PromotetheCCAAnnualConveningandsendastrongdelegationTobuildamovement,wemustopenthedoors.TheCompleteCollegeAllianceTeam,inadditiontoensuringteammembersattendtheconvening,shouldpromotetheimportanceoftheeventthroughouttheirnetworksandencouragebroadattendanceofpolicymakers,institutionalleaders,andfaculty.

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