Alliances & Channels Quarterly Update

June 2, 2014

Tyler PrinceTyler PrinceEVP, Worldwide Alliances & Channels

@tyler_sfdc

Today’s Agenda

Q1 Recap

What’s in Store for Q2

Product Spotlight: Heroku Connect

Up Next: Dreamforce

Q&A

Please use the web console to ask any questions.

Safe Harbor

Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

 

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

 

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Q1 2008 Q1 2011 Q4 2014

37% Growth Driven by Customer Success $1.23B

FY15 RevenueGuidance

$5.3B

FY15 Q1 Revenue

InnovationLeadership Culture

#1 in CRM, Cloud Computing & Innovation

salesforce.com’s 15th birthday celebration

World’s Most Innovative Company

2011, 2012, 2013

Enterprise Cloud Computing

Market Share Leader**

#1 Enterprise, MidMarket &

Small Business

Process & ServiceInnovation

Gartner: Market Share Leader for CRM

Software,Total Software Revenue Worldwide,

2013

*Gartner Research Document: Market Share Analysis: Customer Relationship Management Software, Worldwide, 2013, Joanne M. Correia, Yanna Dharmasthira, Chris Pang, April 16 2014

** IDC: Worldwide SaaS and Cloud Software 2012-2016 Forecast and 2011 Vendor Shares

 

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Gartner document is available on request from salesforce.com 

Leadership in CRM Application & Platform

Gartner Research Document:Magic Quadrant for Sales Force Automation,Rob DeSisto, Patrick StakenasJuly 2013

Gartner Research Document:Magic Quadrant for CRM Customer Engagement CenterMichael MaozMay 2013

Gartner Research Document:Magic Quadrant for Enterprise Application Platform as a ServiceYefim V. Natis, Massimo Pezzini, Mark Driver, David Mitchell SmithKimihikp Iijima, Ross AltmanJanuary 2014

Great Q1 Momentum with Partners

System Integrators

ISVs

Programs / Outreach

Q1 ACV 45% YoY Growth

Increased delivery capacity by 1,000+ certifications to 19,000+ certifications in the ecosystem

40% YoY growth in orders

200% ACV growth with EMEA partners

Launched new Partner Community on modern Salesforce technology with Chatter and Knowledge

Improved partner outreach via webcasts, social and partner forums

8

PhiladelphiaMelbourneBostonChicagoLondonWashington, D.C.

NEXTAtlanta-June 12Dallas-June 18Toronto-June 25Paris-June 26Munich-July 3SoCal-July 15

Melbourne - Mar 25

Chicago - April 23

London - May 21

Amsterdam - May 26

800+ partner attendees

60+ hours of partner-specific

content

NEXTToronto-June 26Munich-July 2

What’s in Store for Q2

Industries UpdateKori O’BrienVP Industries

Partner Community UpdateNeeracha Taychakhoonavudh SVP Partner Programs & Marketing

\Our Commitment to Industries

Connected Merchandise

Retail/Consumer Products

Connected Content

Communications/ Media

Connected Cars

Automotive/ Manufacturin

g

Financial Services

Connected Banks

Health Care/Life Sciences

Connected Medical Devices

Extensive Industry Expertise

Unique Solutions by Industry

Transforming Business Models

Public Sector

Connected Government

Industries Business Unit

R&D

SIs & ISVs

AR / PR

Marketing

SFU

Professional Services

SalesDrives cross-functional, coordinated enterprise-level solution sales.

Aligned with each major Salesforce component, while adding an Industry focus to products, marketing, and sales.

Create Industry-specific deliverables, including:

Relevant, scalable solutions

C-level customer engagement

Industry blueprintsPipe-generating

events

Sales enablementSolution demosPlaybooksEBC support

Market Influencers

Global Industry Leaders & Experts

Patrick Pelata28+ years in AutosCOO, Renault-Nissan

Automotive/Manufacturing

Todd Pierce20+ years in Life Sciences leadership

CIO, Genentech

Health Care/Life Sciences

Shelley Bransten20+ years in IndustryHead of CRM,Gap Inc.

Retail/CPG

Andy Baer30+ years in IndustryCIO, Comcast Cable

Communications/

Media

Financial Services/Insura

nce

Hiring in 1H

Dave Rey27+ years in IndustryPublic Sector, Oracle

Public Sector

Dedicated Go-to-Market teams for each Industry focused on strategic customer engagements and creating reusable assets

Solution Early Traction

Lead & Referral

Onboarding & Origination

Member Connect

Clienteling

Subscriber Ordering & Service

Media Subscriber Mgmt

Citizen Engagement Center

Gov App Development

Owner Portal

Create: Repeatable, Scalable Solutions

Want to know more?

http://www.salesforce.com/industries/

Partner Community Launch

Sign up at http://p.force.com/signup

Launched April 2014

July:Unified SearchCase Management

October:Lead RegistrationProject Registration

Product Spotlight: Salesforce1 Heroku Connect & Customer App Package

Abe PursellPlatform Business Development@abepursell

Heroku Connect GA (May 2014)

What if it was Easy for Every Company to Build Connected Customer Apps?

Employee AppsCustomer Apps

Introducing: Salesforce1 Heroku Connect

Connect Your Customer Engagement Apps with Your Business Process

Salesforce1 Heroku Connect

Integrate your Business Process

Engage your Customers

Demo

Heroku Powers The Consumer Internet

3 Million +Apps Built On Heroku

5 Billion +Requests Per day

Announcing: Salesforce1 Connected Customer App PackageNow Every Company Can Easily Build Connected Customer Apps

Salesforce1 Connected Customer App Package

Heroku Connect

Heroku XL Dynos

Heroku Postgres Databases

Heroku Essentials Add-ons

Force.com Customer Logins

Complete toolset for connected customer app developmentEasy access to business data

Fast time to market

Instant scale

Continuous brand building

What Can You Build with the Connected Customer App Package?

EngagingCustomer Loyalty

Apps

BeautifulShopping Apps

Always-OnConnected Product

Apps

Update ProductsPush OffersDrive Sales

Control DevicesCollect Usage Data

Prevent Issues

Track Customer historyIncent behavior

Strengthen Relationships

What’s next?Have an opportunity, need access, demos, more information etc

Salesforce1 Platform chatter group

Abe Pursell - apursell@salesforce.com

Up Next: Dreamforce

SAVE THE DATE!

October 13-16, 2014 San Francisco

Register today at dreamforce.com

Learning Networking Inspiration

What’s in Store at Dreamforce ‘14?Four amazing days to get the best that salesforce.com has to offer

• 1,400+ breakout sessions• Hands-on training• Opportunities to meet with product

experts• 1000’s of product demos from

salesforce.com and our ecosystem of partners

• Welcome Reception • Dreamforce Gala• Partner parties• Countless opportunities to interact

with fellow attendees

• Industry leaders• Visionary thought leaders• Surprise guests• The future of our products, the

industry, and the world

Top 5 Reasons to Sponsor Dreamforce

Experience the #1 Technology Industry Event

Network with the Dreamforce Community

Learn to Build Your Business

Get Inspired and Give Back to the Community

Generate Buzz for Unparalleled Awareness and Demand

For sponsorship details, email partnersuccess@salesforce.com

Thank You to Our Top Sponsors To Date

THANK YOU

Q & A