als1 01w · 2003. 3. 25. · title: microsoft powerpoint - als1_01w.ppt author: steve aitchison...
TRANSCRIPT
![Page 1: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/1.jpg)
HIPAA Policies, Procedures and Training
Margret Amatayakul, RHIA, CHPS, FHIMSSPresident, Margret\A Consulting, LLC
Steven S. Lazarus, PhD, FHIMSSBoundary Information Group, President
Paul T. Smith Davis Wright Tremaine LLP
The Sixth National HIPAA Summit
![Page 2: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/2.jpg)
1
Privacy TrainingPrivacy Training
The Regulation
“A covered entity must train all members of its workforce on the policies and procedures with respect to PHI required by this subpart, as necessary and appropriate for the members of the workforce to carry out their function.”
(45 CFR 164.530(b))
The Regulation
“A covered entity must train all members of its workforce on the policies and procedures with respect to PHI required by this subpart, as necessary and appropriate for the members of the workforce to carry out their function.”
(45 CFR 164.530(b))
![Page 3: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/3.jpg)
2
DeadlinesDeadlines
Training must be provided:No later than April 14, 2003 (2004 for small health plans)To new hires within a reasonable period
Retraining must be providedAfter change in job functionsAfter change in policies and procedures
Training must be provided:No later than April 14, 2003 (2004 for small health plans)To new hires within a reasonable period
Retraining must be providedAfter change in job functionsAfter change in policies and procedures
![Page 4: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/4.jpg)
3
DocumentationDocumentation
Training must be documented--Maintained in written or electronic form for 6 years.
What is not requiredEmployee acknowledgment or certificationRefresher training
Training must be documented--Maintained in written or electronic form for 6 years.
What is not requiredEmployee acknowledgment or certificationRefresher training
![Page 5: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/5.jpg)
4
What The Regulation RequiresWhat The Regulation Requires
The security requires security awareness and training for all personnel, including management, with the following “addressable” implementation specifications:
Periodic security remindersEducation on virus (“malicious software”) protectionLog-in monitoringPassword management(45 CFR 142.308(a)(5))
The security requires security awareness and training for all personnel, including management, with the following “addressable” implementation specifications:
Periodic security remindersEducation on virus (“malicious software”) protectionLog-in monitoringPassword management(45 CFR 142.308(a)(5))
![Page 6: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/6.jpg)
5
Who Must be Trained?Who Must be Trained?
PrivacyWorkforce must be trained
EmployeesVolunteersStudentsIndependent contractors with assigned workstations (if CE chooses)Occasional workers
What about others?Medical staffBusiness associates
PrivacyWorkforce must be trained
EmployeesVolunteersStudentsIndependent contractors with assigned workstations (if CE chooses)Occasional workers
What about others?Medical staffBusiness associates
![Page 7: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/7.jpg)
6
Who Must be Trained?Who Must be Trained?
SecurityWas employees, agents and contractors, now just workforce (including management).Role-based training optional.Contractors must be aware of security policies, but do not need training.
SecurityWas employees, agents and contractors, now just workforce (including management).Role-based training optional.Contractors must be aware of security policies, but do not need training.
![Page 8: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/8.jpg)
7
Policy and Procedure TrainingPolicy and Procedure Training
Responsibility of Privacy Official is “development and implementation of the policies and procedures of the entity.”Cover—
Privacy administrationPhysical protectionTechnical safeguardsUse and disclosureSanctions and mitigationIndividual rights
Responsibility of Privacy Official is “development and implementation of the policies and procedures of the entity.”Cover—
Privacy administrationPhysical protectionTechnical safeguardsUse and disclosureSanctions and mitigationIndividual rights
![Page 9: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/9.jpg)
8
Policy and ProcedureDevelopment
Policy and ProcedureDevelopment
Business Rules
More stringentstate law
OrganizationalEthics Policies
andProcedures
WorkforceTraining
HIPAA
![Page 10: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/10.jpg)
9
Policy and ProcedureDevelopment
Policy and ProcedureDevelopment
A HIPAA-Based Policy:“We restrict the use and disclosure of all individually identifiable health information. Individually identifiable health information is information that identifies or could be used to identify an individual, and that contains information about the individual’shealth condition or health care, including payment for health care.”An Alternative:“We treat all health care related information as confidential, whether or not it identifies an individual, or could be used to identify an individual.”
A HIPAA-Based Policy:“We restrict the use and disclosure of all individually identifiable health information. Individually identifiable health information is information that identifies or could be used to identify an individual, and that contains information about the individual’shealth condition or health care, including payment for health care.”An Alternative:“We treat all health care related information as confidential, whether or not it identifies an individual, or could be used to identify an individual.”
![Page 11: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/11.jpg)
10
Policy and Procedure TrainingPolicy and Procedure Training
HIPAA Education
Privacy Awareness Training
Role-Based
Policy and Procedure Training
![Page 12: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/12.jpg)
11
RequirementsRequirements
Flexible and scalableYou decide content and delivery
Classroom instructionVideosOn-line trainingHandbooks
HHS says one hour per employee, on average
Flexible and scalableYou decide content and delivery
Classroom instructionVideosOn-line trainingHandbooks
HHS says one hour per employee, on average
![Page 13: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/13.jpg)
Training Case Studies:What Works and What To Watch Out For
Margret Amatayakul, RHIA, CHPS, FHIMSSPresident, Margret\A Consulting, LLC
![Page 14: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/14.jpg)
13
OrganizationOrganization
Senior Management OversightDelivery Network OversightFocused Committees:
PrivacySecurityEDIEducation
Coordination through central project managerMonthly meetings to address issues
Senior Management OversightDelivery Network OversightFocused Committees:
PrivacySecurityEDIEducation
Coordination through central project managerMonthly meetings to address issues
![Page 15: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/15.jpg)
14
Monthly ReportingMonthly Reporting
Project Status SummaryTaskDue DatePercentage Complete*On Target (Y/N)
AccomplishmentsNext StepsIssues/Concerns/Barriers
Project Status SummaryTaskDue DatePercentage Complete*On Target (Y/N)
AccomplishmentsNext StepsIssues/Concerns/Barriers
![Page 16: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/16.jpg)
15
* Percentage Complete* Percentage Complete
100% = Final Draft Approved95% = Summary to Education Committee90% = Operational Issues Resolved and
Second Draft Completed75% = Work Flow and Forms Developed50% = First Draft Completed35% = First Draft Submitted for Review25% = Document Template Reviewed and
Questions Generated10% = Document Template Received0 = Not Started
![Page 17: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/17.jpg)
16
Policy & Procedure TemplatesPolicy & Procedure Templates
Make Operational Decisions
Educational Summary
![Page 18: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/18.jpg)
17
FormsForms
“For Office Use Only”
Structure Options
![Page 19: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/19.jpg)
18
Mis-directed Fax
Work FlowWork FlowAccounting
for Disclosures
Disclosures
PublicHealth
OversightPreparatory to Research
Subpoena
![Page 20: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/20.jpg)
19
ExamplesExamples
Covered entity describes health-related product or service, or makes a face-to-face communication/ provides promotional gift of nominal value.
A communication about product or service that encourages recipients to purchase or use product, unless . . .
Provider sends information about smoking cessation program it is providing to patients who are determined to be smokers.
Provider sells list of patients to a local community college for them to sell smoking cessation and weight loss programs.
Providers gives sample drug, tells patient about certain drug, or sends brochure about certain drug to patients who would benefit from taking drug
Provider gives list of patients on certain medications to pharmaceutical company for them to market drugs
Provider distributes diaper samples and/or coupons to new mothers.
Provider allows diaper company sales rep to visit new mothers.
Not Marketing CommunicationMarketing
![Page 21: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/21.jpg)
20
Anticipate and ScriptAnticipate and Script
If:Patient refuses to signPatient refuses to acceptPatient asks what this isPatient asks for restrictions
If:Patient refuses to signPatient refuses to acceptPatient asks what this isPatient asks for restrictions
Then:Check “no sign” in computerCheck “refused” in computerExplain that this is …Provide Request for Restrictions Form and refer to Supervisor
Then:Check “no sign” in computerCheck “refused” in computerExplain that this is …Provide Request for Restrictions Form and refer to Supervisor
![Page 22: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/22.jpg)
21
Gaining ApprovalGaining Approval
Reason: Describes why the policy and procedure is created/revised.
Risk Assessment:Briefly describes the risk of not implementing the policy and procedure, and the residual risk after implementation.
Impact: Affected Components: Identifies classes of workers/units most impacted.Operations: Critical elements that positively and/or negatively change the way the organization functions.Financial: Operational and capital cash outlays required as well as any return on investment and/or loss avoidance that can be quantified.
Summary: Essence of policy and procedure in two to three sentences.
Policy Name: Type: Number:Executive Sponsor: Status: New Revision Date:
![Page 23: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/23.jpg)
22
Decision TableDecision Table
Billing System
Refer to Bus Mgr
Self Pay
XRestrict Use by Dr. Smith Nurse
EMRXRestrict Use to Dr. Smith Staff
PMSXAppointment Reminder
Billing System
XMail EOB to alternative address
DocumentNoYesRequest for Restriction
![Page 24: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/24.jpg)
23
Target TrainingTarget Training
Categorize by:Keywords or
Policies & Procedures
![Page 25: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/25.jpg)
24
Organize TrainingOrganize Training
StandardsIntegrate policies and proceduresRefer to/link to policies and procedures
Notice of Privacy PracticesTopicsCategories
General TopicsAvoid focusing too much on HIPAAAnd not enough on your operations
StandardsIntegrate policies and proceduresRefer to/link to policies and procedures
Notice of Privacy PracticesTopicsCategories
General TopicsAvoid focusing too much on HIPAAAnd not enough on your operations
![Page 26: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/26.jpg)
25
TrainingExamples
TrainingExamples
Based on NOPP
Explains Specific Policy
Incorporates Provider’s Own Values(Privacy is not new!)
![Page 27: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/27.jpg)
26
What to Watch Out For!What to Watch Out For!
It is easy to create policies and procedures that reflect the rules,
It is more difficult to create policies and procedures that reflect how things will actually work in your environment
It is easy to buy, or even develop, training materials that are generic,
It is more difficult to efficiently and effectively incorporate your specific policies and procedures into the training
It is easy to plan a massive training roll out,It is more difficult to achieve full compliance on training, Let alone get everyone to understand what to do,It is even more difficult to ensure that compliance lasts
Although the Privacy Rule does not require awareness building or reminders, this is critical for ongoing compliance
It is easy to create policies and procedures that reflect the rules,
It is more difficult to create policies and procedures that reflect how things will actually work in your environment
It is easy to buy, or even develop, training materials that are generic,
It is more difficult to efficiently and effectively incorporate your specific policies and procedures into the training
It is easy to plan a massive training roll out,It is more difficult to achieve full compliance on training, Let alone get everyone to understand what to do,It is even more difficult to ensure that compliance lasts
Although the Privacy Rule does not require awareness building or reminders, this is critical for ongoing compliance
Does every one
need to be
trained in
every thing?
But don’t leave out
critical staff!
![Page 28: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/28.jpg)
Advanced Strategies in Complying with the HIPAA Workforce
Training Requirement
Steven S. Lazarus, PhD, FHIMSSBoundary Information Group, PresidentTrain for Compliance, Inc., Vice Chair
Workgroup for Electronic Data Interchange(WEDI), Past Chair
![Page 29: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/29.jpg)
28
Achieving Effective Privacy and Security
Achieving Effective Privacy and Security
Need good Security to achieve PrivacyPrivacy Regulation requires SecurityReminders, periodic training, and “breach monitoring” reporting and management will be needed to achieve effective PrivacyNeed to train the workforce on the organization’s policies and procedures for Privacy and Security
Need good Security to achieve PrivacyPrivacy Regulation requires SecurityReminders, periodic training, and “breach monitoring” reporting and management will be needed to achieve effective PrivacyNeed to train the workforce on the organization’s policies and procedures for Privacy and Security
![Page 30: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/30.jpg)
29
Policies and ProceduresPolicies and Procedures
Privacy Administration§164.530(i) and 164.520(b)Process for developing, adopting and amending of privacy policies and procedures, making any necessary changes to the Notice of Privacy Practices, and retaining copies
Privacy Administration§164.530(i) and 164.520(b)Process for developing, adopting and amending of privacy policies and procedures, making any necessary changes to the Notice of Privacy Practices, and retaining copies
![Page 31: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/31.jpg)
30
Policies and ProceduresPolicies and Procedures
Including overriding principles (policy)Detail practices
Identify responsible individual or departmentDefine specific operational processesRequire enough detail so that the workforce knows what to doDevelop to fit the clinical and business operations of the covered entity
Must not just repeat or summarize the Regulations Privacy policies and procedures must reflect state laws that are more restrictive
Including overriding principles (policy)Detail practices
Identify responsible individual or departmentDefine specific operational processesRequire enough detail so that the workforce knows what to doDevelop to fit the clinical and business operations of the covered entity
Must not just repeat or summarize the Regulations Privacy policies and procedures must reflect state laws that are more restrictive
![Page 32: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/32.jpg)
31
Examples of Forms for Policies and Procedures
Examples of Forms for Policies and Procedures
Notice of Privacy Practice acknowledgement formNotice of Privacy Practice non-acceptance formInventory of Business AssociatesPatient AuthorizationCertificate for completing trainingIncident Report
Notice of Privacy Practice acknowledgement formNotice of Privacy Practice non-acceptance formInventory of Business AssociatesPatient AuthorizationCertificate for completing trainingIncident Report
![Page 33: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/33.jpg)
32
Organizing Policy and Procedure Development and Revision
Organizing Policy and Procedure Development and Revision
Chief Information Privacy OfficialChief Information Security OfficialWorkgroups
PrivacySecurityTransactions, Code Sets and IdentifiersEducation/training
Chief Information Privacy OfficialChief Information Security OfficialWorkgroups
PrivacySecurityTransactions, Code Sets and IdentifiersEducation/training
![Page 34: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/34.jpg)
33
Policy and Procedure Development ProcessPolicy and Procedure Development Process
Gap analysis of existing policies and proceduresIdentify needed changesDevelop new/revised policies and proceduresApprove policies and proceduresReplace former policies and proceduresTrain the workforce on the policies and procedures
Gap analysis of existing policies and proceduresIdentify needed changesDevelop new/revised policies and proceduresApprove policies and proceduresReplace former policies and proceduresTrain the workforce on the policies and procedures
![Page 35: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/35.jpg)
34
Training Issues and OptionsTraining Issues and Options
Define workforce categoriesFew workforce categories
Easy to administerAssign workforce to courses
Less customization to create and maintainMany workforce categories
May be difficult to administerComplex management of workforce to training content choices
Potential to highly customize content to workforce categories
Define workforce categoriesFew workforce categories
Easy to administerAssign workforce to courses
Less customization to create and maintainMany workforce categories
May be difficult to administerComplex management of workforce to training content choices
Potential to highly customize content to workforce categories
![Page 36: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/36.jpg)
35
Training Issues and OptionsTraining Issues and Options
Practical IssuesIdentify source of workforce lists, identifications and passwordsInclude employees, physicians, volunteers, long-term contract renewal (e.g., Medical Director in a health plan)Use Human Resource application if capable
NamesJob categoriesIdentifications and passwords from another source
Keep passwords and identifications secure
Practical IssuesIdentify source of workforce lists, identifications and passwordsInclude employees, physicians, volunteers, long-term contract renewal (e.g., Medical Director in a health plan)Use Human Resource application if capable
NamesJob categoriesIdentifications and passwords from another source
Keep passwords and identifications secure
![Page 37: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/37.jpg)
36
Training Issues and OptionsTraining Issues and Options
TestsUse to document learning for complianceSet passing score
Consider Continuing Education credits (can not change content significantly and maintain credits)
TestsUse to document learning for complianceSet passing score
Consider Continuing Education credits (can not change content significantly and maintain credits)
![Page 38: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/38.jpg)
37
Training Issues and OptionsTraining Issues and Options
Training OptionsIn person – classroom
Can customizeQuestions and answers addressed by trainerDifficult to schedule for new workforce membersCan use paper or automated testing
Training OptionsIn person – classroom
Can customizeQuestions and answers addressed by trainerDifficult to schedule for new workforce membersCan use paper or automated testing
![Page 39: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/39.jpg)
38
Training Issues and OptionsTraining Issues and Options
Video or WorkbooksCan not customizeNo questions and answersNeed VCRs and/or supply of Workbooks
Video or WorkbooksCan not customizeNo questions and answersNeed VCRs and/or supply of Workbooks
![Page 40: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/40.jpg)
39
Training Issues and OptionsTraining Issues and Options
E LearningMay be able to customizeLimited questions and answersFlexible schedule for training for current and new workforceCan integrate training with organization’s policies and proceduresThere may be technological barriers depending on delivery modeAutomated testing and learning reinforcement
E LearningMay be able to customizeLimited questions and answersFlexible schedule for training for current and new workforceCan integrate training with organization’s policies and proceduresThere may be technological barriers depending on delivery modeAutomated testing and learning reinforcement
![Page 41: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/41.jpg)
40
Training CostTraining Cost
Cost/BudgetProduct
Fixed pricePer course per personMaintenance
Customized setupPolicies and ProceduresState Law pre-emption for PrivacyCEsAssign courses to individuals
Cost/BudgetProduct
Fixed pricePer course per personMaintenance
Customized setupPolicies and ProceduresState Law pre-emption for PrivacyCEsAssign courses to individuals
![Page 42: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/42.jpg)
41
Training CostTraining Cost
Workforce training timeSalaries and benefitsCE offset
CE value/budgetTechnology
Several VCRs, monitors, and rooms, websiteSupport – internal and external
AdministrativeRecord keepingManagement
Workforce training timeSalaries and benefitsCE offset
CE value/budgetTechnology
Several VCRs, monitors, and rooms, websiteSupport – internal and external
AdministrativeRecord keepingManagement
![Page 43: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/43.jpg)
42
Setup IssuesSetup Issues
Setup Time and ResourcesAssignment of internal staff/outsourceInitially may require dedicated staff, rooms, and equipment
Pilot TrainingEvaluate learning
Setup Time and ResourcesAssignment of internal staff/outsourceInitially may require dedicated staff, rooms, and equipment
Pilot TrainingEvaluate learning
![Page 44: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/44.jpg)
43
Achieving Effective PrivacyAchieving Effective Privacy
Need good Security to achieve PrivacyPrivacy Regulation requires SecurityReminders, periodic training, and incident monitoring” reporting and management will be needed to achieve effective Privacy
Need good Security to achieve PrivacyPrivacy Regulation requires SecurityReminders, periodic training, and incident monitoring” reporting and management will be needed to achieve effective Privacy
![Page 45: als1 01W · 2003. 3. 25. · Title: Microsoft PowerPoint - als1_01W.ppt Author: Steve Aitchison Created Date: 3/25/2003 10:25:17 PM](https://reader036.vdocuments.net/reader036/viewer/2022071419/6117e1a5464bc303253ddc77/html5/thumbnails/45.jpg)
Contact InformationContact Information
Paul SmithDavis Wright Tremaine, LLPTel. 415-276-6532 [email protected] www.dwt.com
Margret Amatayakul, RHIA, CHPS, FHIMSSMargret\A Consulting, LLCTel. 847-895-3386 [email protected] www. Margret-A.com
Steve Lazarus, PhD, FHIMSSBoundary Information GroupTel. 303-488-9911 [email protected] www.boundary.net
Paul SmithDavis Wright Tremaine, LLPTel. 415-276-6532 [email protected] www.dwt.com
Margret Amatayakul, RHIA, CHPS, FHIMSSMargret\A Consulting, LLCTel. 847-895-3386 [email protected] www. Margret-A.com
Steve Lazarus, PhD, FHIMSSBoundary Information GroupTel. 303-488-9911 [email protected] www.boundary.net