altiris™ client management suites presenter’s name august 19, 2015
TRANSCRIPT
Altiris™ Client Management Suites
Presenter’s Name
April 19, 2023
22
Source: IT Spending Survey: 2009 Under the Knife, Sarah Friar, Goldman Sachs IT Spending Survey of 100 managers with strategic decision-making authority at multi-national
Fortune 1000 Companies, November 10, 2008, SandHill.com
Expected decline in IT Spending for 2009
Agenda
Symantec Confidential
Challenges at the Endpoint11
Introducing Altiris Client Management Suite33
Why Endpoint Management?22
Altiris 7 Highlights44
Q&A55
22%Hardware and
Software
78%Support andMaintenance
4
80/20 Rule of Management
4
Gartner March 2008: G00155774
Support andMaintenance
Up to 81% Cost Savings
with Altiris over manual efforts
(Symantec Customer Study)
Up to 81% Cost Savings
with Altiris over manual efforts
(Symantec Customer Study)
IT Pain Points
5
“ I need to manage a growing and increasingly complex environment.”
“ We have an upcoming hardware migration project.”
“ My help desk staff spends too much time troubleshooting and I’m not sure
how many incidents are still open.”
“ I think we are paying too much for software licenses but I can’t get an accurate count in my environment.”
“ I need a way to track my assets— where are they located, how are theyconfigured and how do they interact
with one another.”
6
Good valuePoor valueTypical Company
Source: Forrester Research, Inc. 2005
Spending on Maintenance Reduces Flexibility
15%
85%
50%
50%
25%New
Initiatives
75%Maintenance
IT Spending as of Percentage of Revenue
2-15%
Traditional Protection isn’t Good Enough Anymore
7
Source: SearchSecurity.TechTarget.com
Evil geniuses who attack us with zero-day attacks < 5%
System configuration represents 2/3 of all system weaknesses
65%
30% can be resolved through patch management
30%
5%
• More to learn, license & use• Multiple Repositories• Unreliable and inaccurate data• Extended overhead creating and
maintaining loose integration points• Maintenance of multiple technology
platforms• High risk of unsuccessful change
activities• No understanding of TCO• Can’t resolve incidents reactively or
proactively• Failed CMDB implementations• Multiple Reporting tools
Management “Silos”
Typical IT Organizations and Limitations
Agenda
Symantec Confidential
Challenges at the Endpoint11
Introducing Altiris Client Management Suite33
Why Endpoint Management?22
Altiris 7 Highlights44
Q&A55
Asset Discoveryand Inventory
10
Endpoint Management
10
IT Lifecycle Management
Transition and Decommissioning
Remote Assistance and Troubleshooting
Patch Management
Application Packaging and QA
Audit and Compliance
Software Management
Recycle
Imaging, Deployment and Configuration
BusinessContinuity
Monitor and Track
The Symantec Advantages
vs.
Management “Silos”
12
DSLPackaging External Data
Sources
Service Desk
•SLAs•Network Events
How Does your organization look?
•License agreement•Lease agreements•Warranties•Entitlements
Asset Repository
•Receiving•Software usage
BudgetingPlanningPrioritiesReporting
Security configuration complianceVulnerability Management
CMDBConfiguration
Mgt. Tools
•Migration•Patching•OS imaging•Software distribution
Discovery Tools
•UNIX, Linux, Windows, Mac•Handhelds•Network devices
Managed Devices / Configuration Items
The Symantec difference
1313
Reduce Costs with Client Management
$100
$200
$300
$400
$500
$600
$700
$800
$900
Manual Deployment Automated Deployment
Source: Gartner Dec 2005: G00135813
Average cost for deploying a new PCDeployment, SWD, Patching, Retirement and Packaging
$303$303
$882$882
14
$0
$2,000
$4,000
$6,000
Unmanaged SomewhatManaged
ModeratelyManaged
Well Managed
14
Reduce Costs with Client Management
Source: Gartner: March 2008: G00155774
Cost of Managed ComputersTCO of a Desktop PC with Various Levels of Management
$5,867$5,867$5,327$5,327
$4, 708$4, 708
$3, 471$3, 471
15
Endpoint Management Delivers
Gain control of IT
• Gain visibility into all the client systems
• Take action from within reports/dashboards
• Get information to IT and decision makers
• Increase security
Reduce the total costs of owning client systems
• Automate time consuming and mundane tasks
• Reduce costs of
• Deployment
• Management
• Securing
• Troubleshooting
Bring IT and business together
• Align process, people and technology
• Free IT to focus on strategic business initiatives
• Drive business
15
A Secure Endpoint is a Well-managed Endpoint
16
95%Security problems can be solved by
endpoint management
John Pescatore, Vice President, Gartner Inc.Source: http://searchsecurity.techtarget.com/news/interview/0,289202,sid14_gci905234,00.html
John Pescatore, Vice President, Gartner Inc.Source: http://searchsecurity.techtarget.com/news/interview/0,289202,sid14_gci905234,00.html
Agenda
Symantec Confidential
Challenges at the Endpoint11
Introducing Altiris Client Management Suite33
Why Endpoint Management?22
Altiris 7 Highlights44
Q&A55
18
Introducing Altiris Client Management Suite
Altiris Client Management Suite is a complete systems management solution that reduces total cost of ownership of desktops, notebooks, and handheld devices. Deploy, manage, and troubleshoot systems from virtually anywhere.
Altiris® Client Management Suite™ 6.0
19
Results
Inventory &Discovery
Inventory &Discovery
Imaging & ProvisioningImaging &
Provisioning
Software Distribution & Patch ManagementSoftware Distribution & Patch Management
Altiris Client Management
Suite 6.0
20
Key Ingredients for Management
Inventory and Discovery
Populates CMDB with comprehensive data for discoverable assets
Aggregates data across environment in real time
Assists with software license management
Helps forecast growth requirements
Inventory &Discovery
Inventory &Discovery
Results
GM Brazil > Reduced annual software license expenses by 44
percent within 45 days, equaling a 1,000 percent ROI
Reed Smith > Reduced inventory time from one month to minutes
GM Brazil > Reduced annual software license expenses by 44
percent within 45 days, equaling a 1,000 percent ROI
Reed Smith > Reduced inventory time from one month to minutes
21
Software Title Licenses
PurchasedActual Usage
OverageCost per License
Savings
MS Access 3,890 3,034 856 $210 $179,760
MS Project 2,317 1,200 1,117 $423 $472,491
MS Visio 66 60 6 $354 $2,124
Adobe Illustrator 561 120 441 $650 $286,650
Adobe Photoshop 519 297 222 $810 $213,120
Adobe PageMaker 264 95 169 $960 $136,890
Attachmate Extra 6,242 1,330 4,912 $300 $1,473,600
21
GM Brazil License Harvesting Savings
Total Cost Avoidance: $2,764,635.00
Key Ingredients for Management
Imaging and Provisioning
Comprehensive deployment capabilities Image-based or scripted OS install Ongoing updates/re-provisioning Tools for hands-free and PC user
personality migrations Facilitates implementation of
standardized desktop configurations Reduces risks associated with
desktop changes
Results
Triple S > Reduced migration time by 85 percent
U.S. Air Force > Responded to new hardware imaging requests in 88
percent less time
Triple S > Reduced migration time by 85 percent
U.S. Air Force > Responded to new hardware imaging requests in 88
percent less time
Inventory &Discovery
Inventory &Discovery
Imaging & ProvisioningImaging &
Provisioning
23
Key Ingredients for Management
Inventory &Discovery
Inventory &Discovery
Imaging & ProvisioningImaging &
Provisioning
Software Distribution & Patch ManagementSoftware Distribution & Patch Management
Software Distribution and Patch Management
Implements policy-based software management
Distribute applications, updates, code, files to target systems
Proactively manage software updates to minimize security risks
Automates patch distribution with one-click creation of collections
and policies Bandwidth-sensitive systems
management for the mobile workforce and roaming worker
Results
Horizon > Improved software delivery success rate from 60
percent to 90+ percent
Edwards Lifesciences > Able to patch their 2,000 PCs in
less than two hours
Horizon > Improved software delivery success rate from 60
percent to 90+ percent
Edwards Lifesciences > Able to patch their 2,000 PCs in
less than two hours
Symantec Endpoint Protection
Inventory Solutions
Backup Executive System Recovery
24
Symantec® Management Platform
24
Design
Request
Publish &Orchestrate
Analyze
Connect
Collect
Active DirectoryHP OpenViewMicrosoft SMS
Remedy Helpdesk
Suites and Solutions
Software Virtualization
Client Management Suite
Patch Management
Alt
iris
™ S
DK
Notification Server
IT AssetsWindows, Linux,
Mac, Mobile Devices
CMDB
Database
Intelligence Automation
2525
Extend and Enhance
Symantec GhostSolution Suite
Automate routine IT operations
Integrate with email approvals and other business systems
Graphical designer and form builder
Leverages the Altiris task and policy engine
Altiris ClientManagement Suite
All the functions of Ghost
Policy-based software delivery
Application management
Software virtualization
Patch management
Backup and recovery
Application usage
Remote control
Altiris Total Management Suite
All the functions of Client Management Suite
Server and infrastructuremanagement
Asset management and CMDB
Service desk
Symantec Leads the Way
July 2007 “The Forrester Wave™: Client Management Suites, Q3 2007”
Symantec’s acquisition of Altiris in Q2 2007 illustrates the impending requirements of integrated security
and management—and that is exactly what Symantec delivers.
26Symantec Confidential
Natalie LambertSenior Analyst, Forrester
Symantec Offers the Most Mature Client Management Suite
•Heterogeneous environments•Mac-Linux-Windows
•Virtual environments•MSFT-VMWare-Citrix
•Open Collaborative Architecture
Symantec Offers the Most Mature Client Management Suite
•Heterogeneous environments•Mac-Linux-Windows
•Virtual environments•MSFT-VMWare-Citrix
•Open Collaborative Architecture
Agenda
Symantec Confidential
Challenges at the Endpoint11
Introducing Altiris Client Management Suite33
Why Endpoint Management?22
Altiris 7 Highlights44
Q&A55
The New Generation of Systems Management
1st Generation
Point Tools• Ad-hoc delivery & troubleshooting
• Little-to-no automation
• Multiple databases & spreadsheets
New Generation
Collaboration• End-user focused management
• Process automation
• Intelligent software management
2nd Generation
Integration • Centralized management
• Automated common tasks
• Centralized asset database
Expanded ManagementManage more technologies, with greater efficiency, on more platforms
• Improved installation and configuration– Installed in less than an hour
– Minimize installation and configuration errors
– Simplify upgrade process
• Greater enterprise support– Improved security scoping
– Server hierarchy and replication
• Extended platform support– Improved Macintosh and Linux support
• Greater power, improved ease of use
• Notification Servers support multiple regions
• Inventory and Events forward upstream
• Policies replicate downstream
• Clients retrieve policies from regional Notification Server
• Site Servers cache packages and execute tasks
Integrated Cast of All Stars You don’t have to choose between best in class and integration
Symantec Altiris
Altiris Client Management
Suite 7
Symantec Ghost• Most prevalent imaging in
the industry• Best in class imaging and
deployment• Synonymous with cloning
and deploying PCs
pcAnywhere• Market share leader• Remote control solution
preferred by most• Many connectivity
features
Software VirtualizationSolution (SVS)
• Flexible application virtualization solution
• Easier, conflict free software deployment
• Faster application problem resolution
Wise• Easy-to-use and rapid
application packaging• Deploy industry standard
software packages• Create standard
corporate software packages
Deployment Solution• Flexible and scalable
deployments• Zero-touch, bare metal,
and scripted deployments
• Symantec Ghost Imaging Foundation becomes imaging engine of choice
• pcAnywhere replaces Carbon Copy
• SVS integrates into software management features
• Wise Toolkit comes with suite
• Wise Package Studio can be purchased as a CMS option
• Deployment Solution integrates into the Symantec Architecture
Open Collaborative Architecture: Connecting People and Technology
Backup & Recovery
Service Desk
Endpoint Protection
Patch Management
Workflow Execution
Configuration Management
Database
Monitor StatusClose Incidents
Distribute PatchesObtain Change Control Approval
Update SignaturesKick off Backup Process
Test PatchesNotify Risk Management Team
Comprehensive Network Discovery
Common Software Delivery Process
Centralized ReportingRemote Administration
34 34
Altiris 7 Release Update
2008 2009
CYQ4 CYQ1 CYQ2 CYQ3 CYQ4
O N D J F M A M J J A S O N D
Client Management Suite 7.0 GA 3/10/09
Server Management Suite GA – 3/16/09
Notification Server 7.0 GA 3/10/09
Service Desk 7.0 Beta 1 Expected in April
IT Service Management Suite 7.0 GA – Q4 of 09
Mark Your Calendar
Upcoming Altiris 7 Webcast
• CMS 7 – March 17, 2009
• SMS 7 – March 19, 2009
Q&A
37
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