amadeus e-travel management• simplify travel processes with the seamless integration between hr,...

Amadeus e-Travel Management

Summer release (17.2)

Travel smarter. Spend less.

Aug. 2014

Summer Release (17.2)

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Amadeus e-Travel Management

is a comprehensive travel management solution that serves every aspect of corporations’ needs through a single entry point

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Key benefits for your business with Amadeus and Amadeus e-Travel Management

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Values & benefits

CEO

Finance Manager

_ Unique travel industry knowledge & experience _ Building reliable long-term technology partnerships _ Financially secure company

Amadeus is a financially secure company with over 7,200 e-Travel Management customers worldwide, representing 7,9 million employees in 78 countries, including the world’s largest corporations. Amadeus invests continuously to maintain its competitive edge.

_ Powerful built-in analytic & reporting tools _ Integration capabilities _ Financially secure company

Enforcing policy compliance allows corporations to: save up to 23% of their direct travel costs, reduce ticketing and transaction costs by up to 50%. reduce average ticket prices by up to 10%. Simplify your overall travel processes with the seamless integration between HR, finance, expense and other travel management platforms

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Value & benefits

Operations / IT Manager

Users & agents

_ Global reach, local support _ Robust, reliable open technology _ Technology leadership

With 9,000+ employees to meet the needs & challenges of corporations in more than 219 markets around the world, Amadeus is a financially secure company, investing continuously to maintain its competitive edge. Our technology integrates easily and transparently into your existing IT infrastructure. Our data centre handles over 7,000 end user requests per second during peak hours with 99.99% uptime.

_ Cross-channel technology _ The total trip experience

Amadeus solutions allow seamless collaboration between individuals, data sources, channels systems and travel players across the entire travel chain. Amadeus solutions span pre-trip, in-trip and post-trip requirements. This combines in-depth intelligence with timely services and complete peace of mind for everyone involved.

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Benefits for Corporations

_ Empower your travellers • Simplified access to policy compliant travel services

• Integrated display for full service airlines, LCCs and rail to compare alternate forms of

transportation(*)

• Easy carbon emission measurement (CO2 indicator)

• Hotel multisource comparison in a merged display; no need to refer to aggregator website(**)

_ Control your travel spending

• Save on agency fees

• Define travel policies easily

• Automate the production of comprehensive reports

• Improve compliance with the creation of multiple approval levels and mixed conditions

• Push on cheapest fares including webfares

• Facilitate online adoption with an intuitive interface and the set-up of offline rules

_ Increase efficiency

• Simplify travel processes with the seamless integration between HR, finance, expense and

travel management platforms

• Speed up the booking using templates

• Understand conditions attached to a fare with Amadeus Mini Rules

• Multi-level and cross-community approvals ensure an efficient trip approval process

• Replace time-consuming workarounds with profiles self-upload

(*) with SNCF, Deutsche Bahn and Swedish Rail in Single View

(**) HRS and hotel.de content

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Benefits for Travel arrangers/Travellers

_ Access a wide choice of travel services • Plan & book itineraries that include air, rail, hotel, car,

and destination services such as taxi

• Quickly fill in your mini-profile

• Avoid misleading fare conditions with Mini Rules

• Manage templates when booking or from any existing

PNR

• No need to open/close multiple windows

• Market specific features enable you to find the most

appropriate fare in one single point of sale

• Switch easily from desktop to mobile

_ Book quickly

• Make your way intuitively through the booking process

(layout and design enhancements of the new user

interface)

• Compare easily one-way fares in Amadeus Single View

display, for full-service, LCC and rail(*) content

• With Amadeus Offers, benefit from alternative proposals

• View negotiated prices and policy-compliant alternatives

• Find your hotel through multisource comparison in a

merged display; no need to refer to aggregator

website(**)



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Benefits for Travel agents

_ Offer greater choice • Provide access to booking air, rail, hotels, cars &

destination services quickly & easily while respecting

customers’ travel policies

• Add key differentiators to your offer with the

integration of market specific features or content

_ Increase customer satisfaction

• Provide greater choice and easy booking

• With CO2 indicator, support your clients' commitment

to Corporate Social Responsibility

• Efficient offline rules help you save time with a better

understanding of customers’ expectations

_ Generate cost savings • Compare easily full-service and low cost carriers, with

local rail content(*) in a Single View display

• Ensure compliance with corporate travel policy

• Eliminate labour-intensive hotel shopping and servicing

across multiple channels, thanks to hotel multisourcing

(**)



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Latest key features 2

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_ Facilitate trip organisation and increase control over related spending with: • Policy compliant ticket changes: Amadeus Ticket Changer

• Facilitated hotel reservation payment: Hotel billback

_ Special focus on regional enhancements: • GoAir content integration in APAC

• Despegar in LATAM

_ Travel smarter on the move: now available in AeTM Mobile:

• Multi-level approvals

• SNCF bookings

(*) Deployment depending on the product strategy in your region

Continuous improvements*

New with Summer release (17.2 SP1 + 17.2)

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Corporations: Better control of the corporate travel programme and on related travel costs as the same restrictions apply now both to the booking and the modification flows

Travellers, Travel arrangers: Easy online flight modification, while being sure to receive policy-compliant air fare results

Policy compliant ticket changes with Amadeus Ticket Changer (ATC) Automate the calculations necessary to reissue or revalidate a ticket

Enable to service corporate travellers’ change requests in a matter of seconds

NEW

The modification includes change of date/time as well as origin/destination. The reissuance and revalidation of the issued tickets is a fully automated process in AeTM, including repricing (with penalties/residual value). The fulfilment, as in normal booking flow, is done seamlessly by the travel agent.

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Corporations:

Tighter controls over travel spend, limitation of administrative costs, greater operational efficiencies and easy integration with back office data, ERP and accounting systems

Travellers:

Smoother and hassle-free travel experience

Facilitate hotel reservation payments with Hotel billback (*)

Facilitate direct hotel payment with no need to submit reimbursement requests

NEW

How it works? • Booking: a Virtual Credit Card is generated by

Conferma and included in the booking request to the hotel provider.

• Confirmation: a fax is sent to the hotel advising which expenses can be charged to the card and providing details about where the invoice should be sent.

All parties (travel agent, corporation, corporate traveller, hotel chain and hotel property) have consistent and correct payment information.

(*) Available since 17.1-S.P 1 (August 2014) for Amadeus hotel content in some markets

Travel agencies:

Greater customer satisfaction with an extended offer

Higher operational efficiency and reduced processing costs without any impact to the standard workflow

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Regional enhancement: GoAir Content integration in Asia Pacific: Corporations and travel management companies can now provide travellers with the most meaningful low cost carrier content, all from one single place

NEW

Adding to SpiceJet and IndiGo, e-Travel Management gives now access to a third Indian low-cost airline: GoAir. This integration completes AeTM’s content offer for the Indian market, as all carriers, both full content and low cost, are now available directly.

Travel Agencies: better customer service with a key differentiator to their offer

Travellers:

Time saving booking while accessing the best policy compliant offer

Corporations: higher control while empowering travellers

http://en.wikipedia.org/wiki/Low-cost_carrier




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Regional enhancement: Despegar Content integration in LATAM

NEW

Following HRS, hotel.de, GTA (Travelcube), AlbaTravel and BedsOnline new sources of hotel content are now available in AeTM allowing shopping for hotels from additional sources in a mixed display.

Travel Agencies: Elimination of labour-intensive hotel servicing done across multiple channels

Travellers:

Reduction of time required to finalise their booking. They are able to search, compare and book aggregator content with Amadeus e-Travel Management and to search for hotels in any country.

Corporations: Higher control while empowering travellers

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SNCF booking Multi-level approvals

Extended travel management capabilities

Travellers/travel arrangers: quicker policy compliant bookings that can be done whenever, wherever, with quicker approval responses

Corporations: AeTM Mobile ensures policy compliancy, even when travellers need to book away from the office, together with reduced implementation and maintenance time

Travel Agents: better answer to corporations’ growing need for mobile solutions

Mobile NEW

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Plus also 3

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Mobile

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New mobile wizard Quick and simple app installation


Travellers/travel arrangers: quicker policy compliant bookings that can be done whenever, wherever, with quicker approval responses

Corporations: AeTM Mobile ensures policy compliancy, even when travellers need to book away from the office, together with reduced implementation and maintenance time

Travel Agents: better answer to corporations’ growing need for mobile solutions

Mobile

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1. Duration over several days 2. Airport/station change 3. Asymmetrical routes

Plus also….Many other features Clear and easy search Search By Schedule Flow

Search By Fare Flow

1. “Back to search” button 2. Additional information

‘Direct’ and ‘stop/s’ into the ‘Duration’ column, layover airports/stations or access to a tooltip

Single View display

Integrated display for full service airlines, LCCs and rail(*) to compare alternate forms of transportation

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Unique Amadeus Mini Rules

Simplification & translation of the 6 main items of the fare conditions

Easier understanding, faster booking

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Corporations: additional savings and more relevant and customisable business content directly from easyJet (real time fares and real time availability),

Travel Agencies: negotiated rates, mid and back office facilitating the reporting, no premium fee for 3rd party booking

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1. Now also available through Search by Schedule 2. Includes corporate codes 3. Flexible fares 4. Access easyJet’s new “Book a seat” feature 5. easyJet integration in travel approval flow 6. “Light ticket” 7. easyJet Plus Card available

Seamless integration of Low Cost Carrier content

With Light Ticketing, access easyjet Fares as simply as for any full service carrier

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Hotel search and book

Hotels: easy and intuitive search & compare

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Corporations: facilitate online adoption, empower travellers, negotiate better deals

Travel Agencies: ensure customer retention, and conversion, differentiate your offer

Amadeus Trusted Reviews is a solution that collects, displays and analyses ratings and reviews from real travellers for efficient business travel.

Hotels: trusted reviews Enhance user experience and increase online adoption

Travellers: greater user experience, time saving decision making

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Corporations: easy and efficient access to the most relevant hotel content, wherever in the world, without the need to refer to the respective aggregator’s websites

Travel Agencies: easier hotel servicing with possibility to track the aggregators bookings and serve PNRs as any other GDS segment

Travellers: quicker booking

1. New aggregator content integration 2. Extended geocoding coverage to all countries in the world 3. Predefined locations easy to add from excel

More hotels in more places

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Corporations: higher control on bookings, limiting the risk of booking out of policy elements outside AeTM

Travel Agencies: opportunity to increase sales with cross-sell bookings

Travellers: easier and quicker booking: no need to even think about it first

1. Car rental push 2. Hotel push 3. Car + hotel push

Automatic trip-related car and hotel bookings

Suggest automatically hotel and car rentals to travellers, based on their destination

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Easy offline flow management Facilitate online adoption

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Unique Amadeus Offers

Replacing time-consuming workarounds

View and select among several alternate trips, sent by the travel agent, and confirm the choice into a booking

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Travel Arranger Workspace

Easy template creation & management for air, car and hotel

Faster booking

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Seat map selection

More flexibility, greater satisfaction View and select your seat

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CO2 indicator

Measure, compare and control CO2 footprint Display of the carbon emissions for each travel recommendation throughout availability and booking flows

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No switching back and forth to perform actions

on bookings from different communities:

• View

• Reject and cancel

• Reassign

• Approve

• Approve and send to the next approver

Single login to recover all bookings

assigned to an approver

Quick cross-community approval flows

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Automated trip

notification &

approval process

Save time and reduce costs

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Travel details

Downloaded directly to your agenda

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Book Amadeus flights for up to 9 passengers in split PNRs.

Extend multi-passenger booking possibilities

Travellers/travel arrangers: save time as they can include more passengers within the same booking flow while keeping the benefits of split bookings for further follow-up and processing.

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Corporations and TMCs : benefit from greater integration between AeTM and their mid and back office systems

• reduced costs

• increased efficiency with less manual accounting and related errors

• automated and reliable reports faciliatting the analysis and decision making.

The Extended Travel Record consists of the structuration and standardisation in the PNR of a booking created outside Amadeus. It could be a: 1. Non-Amadeus GDS booking: air (Low Cost Carrier) content, hotel, rail, car, insurance,

ferry, cruise 2. or a non-GDS booking: taxi, concert ticket etc…

Improve local content integration

with new formatted extended travel records

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The requests, directly made from AeTM, are stored in the PNR through an Extended Travel Record (ETR), Amadeus new structured standard format.

Corporations: higher control on spending, limiting the risk of booking out of policy elements outside AeTM

Travel Agencies: opportunity to propose extra services, that the Traveller can request online

Efficiency gain with streamling of request process through AeTM

Travellers: quicker booking process via a single entry point

Additional services directly in the booking flow

Book travel related services (visa, cash advance or use of corporation car, etc…) together with your trip

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1. Rooms & rates on single availability page

2. Photos 3. Trip summary

Aggregators content

Multisource comparison: access to additional properties

Travellers/travel arrangers: quicker booking – no need to refer to the provider or aggregator website to find information and discounts

Corporations: more efficient booking process

Travel Agents: more efficient booking process : elimination of the labour-intensive hotel search done across multiple channels and possibility to track hotel.de bookings and service PNRs as any other GDS segment

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Corporations: higher control while empowering travellers

Travel Agencies: better customer service

1. Extended to all flows 2. Limited to specific ‘Trip Reasons’ 3. Same display and policy rules as for

standard (Iberia) flights.

Market specific feature Iberia Puento Aereo

Travellers: Quicker booking with online access to shuttle flights on the Madrid-Barcelone route

Market specific

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Corporations: see at a glance if their connection is impaired

Travel Agencies: empower travellers with instant schedule information which helps them selecting the most appropriate train

Deutsche Bahn Instant schedule information display (HIM)

Travellers: provide a better customer service thanks to complete communication of the timetable data

The leading timetable information display (HAFAS) identifies deviations from the schedule in real time, providing information on possible delays

Market specific

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_ The most global offer

• Available in 17 languages

• Amadeus’ expertise in the biggest range of markets (219)

_ Market specific features

• Regional focus with best in class rail integration

_ Integration capabilities

• Integration with our preferred partners SAP or Concur, as well as with any other 3rd party provider of your choice

Competitive positioning

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Single View

_ Low fare search includes one way fare pricing worldwide

_ Rail search integrated with Air *

_ Easy search & comparison for mobile bookings

Amadeus Offers

_ TMCs develop trip proposals – travellers view & select online

_ Streamlines demand management, from trip proposal handling to rebooking during trip

_ Valuable source for business intelligence & reporting

Ancillary services

_ Book seats & bags- even on LCC**

_ Pricing contextual to

_ Frequent Flyer status

_ Unique Ancillary services catalogue

More hotel choice

_ With HRS and hotel.de content integration, access to more hotels (respectively 250,000 and 100,000 additional hotel properties) in more places through a merged display

_ Mid-and-back-office integration

Strong unique differentiators Amadeus e-Travel Management & Amadeus

Amadeus Mini Rules

_ Fully automates identification of fare conditions

_ Simplified fare conditions

* Rail available in selected markets

** Only some Low Cost Carriers currently offer ancillary services

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_ Pricing scheme consists of:

• Set-up fee

• PNR fee – charged monthly

• Additional modules

_ Depends on sales channel:

• ACO

• Global resellers

• Direct sales to corporations

Pricing / ordering procedure

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* Spring 2015 release content to be confirmed

Winter 2014 - 2015 18.0, 18.0 SP1 & SP2

Spring 2015 18.1

_ Business search logic and UI enhancements

_ Unbundled fares management

_ Password security improvements

_ Windows mobile app

_ Hotel improvements (search, rate code and performance)

Roadmap

_ End-to-End Travel and Expense (pilots)

_ Booking from Microsoft Outlook

_ Hotel multipax

_ Further Amadeus Ticket Changer improvements

_ Ancillary Services for SNCF

_ Business search logic and UI enhancements

_ Further improvements to unbundled fares management

_ Mobile enhancements

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_ Reliable, innovative technology

_ Intuitive, easy to use solutions

_ Reduce costs

_ Control every aspect of your corporate travel processes

_ 24/7 support and local expertise

Amadeus

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Amadeus e-Travel Management 17.2

For more information, contact:

_ Your local Amadeus representative

_ Your Amadeus sales representative

_ Or visit our web site: www.amadeus.com/corporations

amadeus e-travel management• simplify travel processes with the seamless integration between hr,...

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