amit_resume_program manager_si_pmo_jul
TRANSCRIPT
Amit Kumar Nayak Objective
|Program Management- PMO|
|Hands On Billing and CRM
solution Integration Expert|
+91-9611800910 (India)
+98-9352110531 (Iran)
ir.linkedin.com/in/amitkumarnayak
An experienced, self-driven and dedicated management level professional
with solid experience in the telecommunication industry with exposure to TOP
10 telecom Player in the world.
Over the years I gained experience in different domains and executed many
successful deliveries in various roles, in every challenging environment.
In last 1 year many of the project and program executed successfully to shift
the focus from traditional telecom to Digitization. (e.g. introduction of IOT,
BOT, messenger CHAT integration to CRM system, Responsive UI, mobile
app first etc.)
I aim to go further and build my experience by bringing value to business and
customers.
As a cautious planner and risk taker; I believe I can contribute to the success
of any organization in any senior level.
Profile Summary
Key Achievements
Delivered different Billing and CRM products to Top 10 Telco across the Globe
Managed Programs and Solution delivery upto15MUSD
Managed various BSS/CRM E2E Product Development.
Implementation of Digitization in CRM and billing system.
Done business/Test Process Consulting for big Telco.
Implemented -Six Sigma & Agile Methodology to reduce the customer found defect (CFD) by 20% and reduce the delivery cycle by 35% Y2Y.
Executed New Technology Migration Program for BSS/CRM product suite
Migration of CRM database from oracle to open source Mongo DB
Implementation of MNP and IPTV, Unified Product Catalog in Mongo DB.
Migration to open source middleware WSO2 from current oracle ESB middleware.
Hands on:
Operations Management,
Process re-engineering,
Service Level Management.
Work History
July 2012 to Current Date, Senior Project Manager, Tecnotree, Tehran, Iran
March 2010, Delivery Project Manager, Mphasis-HP, Bangalore,
Feb 2007, Test Manager, Huawei Technologies Ltd, Bangalore,
Aug 2004, Project Lead, Wipro Technologies Ltd, Bangalore,
Nov 2002, Pre-Sales, Crompton Greaves Ltd, Mumbai
May 2001, Test Engineer, Comptel Network System Ltd, Mumbai
15.3
8
9
8
6
5
7
7
Total Experience
ProgramManagement
ProjectManagement-Agile
ClientManagement…
Budgeting,Forecasting & P&L
OSS-BSS, Billing-CRM
SW-R&D, (Dev,Testing)
Pre-Sales,Consulting
Experience
Summary-Yrs.
Current Roles and Responsibility
Program Planning and Management
Own and drive programs from concept to go-live as a Prime SI
Develop program schedule, track key milestones through regular review
Manage risks, Assumptions, Issues and Dependency (RAID) and develop mitigation plans.
Drive Change Control Board (CCB) in case a conflict between different delivery teams and customer.
Interface and coordinate with internal groups outside the core team (e.g., Operations. Finance, etc.)
Develop processes to improve program efficiency
Coordination between Onsite, Customer and 3rd party vendor.
Customer Management
Primary interface between Tecnotree and the MTNI
Participate in weekly meetings tracking schedule, deliverables and actions.
Point of contact for customer escalation and issue resolution.
Mange H/w need for each project
Manage the communications regarding the delivery of enabling components (e.g. hardware, software, regulatory, manufacturing, documentation, etc.)
Financial Control and Management
Yearly Budgeting, Revenue Management,
Resource Forecasting and managing resource at onsite
Invoice Tracking
Participate with MTNI procurement and finance for PO negotiation,
Mange different vendor and contract-resource payment
Governance- Quality, Process
Define and track Metrics
KPI, CSI and SLA management.
Conduct Process audits in different releases to ensure process adherence.
Controlling and Managing Escalation.
Drive approval meetings and reviews
Key Technologies and Products Worked
Convergence billing platforms (Amdocs, Tecnotree),
IN System (Huawei, Ericson)
Billing, CRM, POS, (Amdocs, Tecnotree)
Loyalty and Campaign Management System (Tecnotree)
CONTACT CENTER Technology (Cisco, Huawei)
Fair knowledge of the Middleware (ALSB and WSo2)
Different Tools: (Kloc Works, Code Complexity, Purify, Pure-Coverage)
Protocols :SIP, INAP
7
9
8
7
8
7
9
8
9
ProcurementManagement
ScheduleManagement
ScopeManagement
CostManagement
RiskManagement
QualityManagement
CommunicationManagement
IntegrationManagement
CustomerManagement
Skills (0 to 9 Sale)
Revenue Growth
(M-Euro) (2012 to 2016)
Education
BE in Electronics & Communication Engineering from NIST, Berhampur University, Orissa.
MBA-Xavier Institute of Management and Entrepreneurship, Bangalore University, Karnataka.
Additional Work
Key Delivery Achievements
Managed different billing and CRM projects (over 15Million USD) for different MTN opcos (Nigeria, Afghanistan and in MTN-Group Level) as a Prime SI (Program Manager-PMO)
Established MTN Nigeria Billing and CRM Project Team in Nigeria–PMO Tecnotree.
Established Mphasis -HP relation with key telecom accounts in Lat-America (NET, VIVO, Telefonica) (Prime SI-Pre-Sales)
Delivered Key NGN Platform, SRS, OCS: Test Manager-Huawei
Various End to End Product Development experience. (CLF: Close Loop Feedback, Seam less Roaming, Contact Management System, Billing System for Nigeria)- (Project Manager)
Key Contribution to Process Improvement
Implemented the PWC demand-forecasting methodology in Tecnotree
Improvised the test efficiency by reducing test cycle duration from 11 weeks to 7 weeks.
Delivery timeline improved by 25% and increase the cost efficiency, through agile practice.
Using “six Sigma” methodologies we reduce the “CFD” (customer found defect) by 25% in a quarter. (Six Sigma Green Belt)
Piloted and successful implementation of Agile in the A&S Platform Product Line in Huawei.
Awards and Recognition
Best Customer Support-MTN Irancell-Tecnotree-2015 (MTNI presented)
Best Project delivery –Overall MTNI Iran cell Delivery. Tecnotree 2014
Best Product Delivery –for the CLF (Close Loop Feedback-CRM) system Tecnotree-2013
Summit Award for best customer management-Mphasis-2011
COO Incentive Award for Efficiency Improvement-Huawei-2010
Best Quality Delivery-Huawei-2009
Chosen as “Dear Boss” among the platform teams (size of 25)-Huawei-2009
Best Team Level Contribution (Platform Team)-Huawei-2008
Thanks A Zillion- Wipro-2006
Feather in My CAP- Wipro-2005
TITANS –Best team Award- Wipro-2004
Digitization: Introduction of BOT, messenger CHAT integration to CRM system, Responsive UI, mobile app first concept etc.)
Enhancement the look and feel of the current UI of different portals (upgraded 13 Portals) (4 Months)
Introduction of the Mobile APP for the customer facing APP (2 Months)
Convergence Prepaid and Postpaid Billing (In record 6 Months)
New MW (WSo2) deployment which improved performance to 800 TPS and 14M Offer Purchase (8 Months)
Implementation of new CRM system from the scratch (http://crm.irancell.ir/) (9 Months)
Implementation of new online registration system ( http://sim.irancell.ir/ )
(4 Months)
New Self-care implementation
Implement of BSS support system for 4G-LTE,(3 Months)
Implement 40 different new services for marketing:1 yr.
Implementation of Unified product catalog (UPC)
Implemented IPTV and MNP
Iran-cell Digitization
Experience
Project Management Scheduling: MS Project, HP-PPM (Gantt Charts, Critical Path Analysis and PERT)
Implementing change successfully- Kotter's change Model
Configuration Management: MS-VSS
Influence Maps/ Stakeholder Analysis and Management.
Risk Management: Qualitative/Quantitative Analysis (Risk Base Testing (RBT)). Etc.
Cost-Benefit Analysis.
Technology/ Language/Protocols
Protocols-INAP, SIP/IMS, CAP, MAP, CDMA and Diameter, SDH, DECT,
Other Domain-Contact Center (IP and TDM), MS-Active Directory,
IN-Prepaid Billing, Tecnotree, Amdocs Billing (CRM, OMS, Billing Module)
Static Tools: Kloc Works, Code Complexity, Purify
Test Coverage Tool: Pure-Coverage, CTC++
Non Functional Testing: Performance, Reliability, High Availability(HA)
Language: C++
Technology: Angular JS, Active MQ.
OS and Databases WINDOWS, Sun Solaris 5.8 and 5.9, MS-SQL, INFORMIX, Mongo 3.2.6
Process Test Process Assessment
Establishing of COE for the Testing Team.
Agile Certified Executioner- Huawei, SixSigma Green Belt-WIPRO (DMAIC),
Practicing of Use Case Point estimation methodology,
Gompertz Analysis,
Code: static check tool
Product/Solution Details Solutions: VAS, CRBT, Billing Solution- Pre Paid /Post Paid Service, NGIN/IN/IMS Platform (SCP), SDH/SONET, CorDECT and BSS/Amdocs CES 7.5 (CRM, EPC, Ordering, POS and Billing modules) etc.
Tools: QC, SIP Emulator, Cisco Call Generator, Huawei 3GLT,
5 4 3 2 2Top Telecom Operator Exp in
diiferent continent-Yrs
Africa LAT America Europe America Asia
Skill: Summary
Annex: Key Project Details.
1.
Program Management of MTN projects (Prime SI)
Company
Tecnotree
Client Nigeria: Billing (7.4 MUSD) Self Care Portal (1.6 MUSD)
Afghanistan: Billing, LCMS, ICB (3.0 MUSD)
Group-For different OPCOS: Closed Loop Feedback (CLF) (2.0 MUSD)
Role Program Manager in SI role
Project Details
Products worked
CRM System: Self Care Portal
Billing, LCMS, ICB systems
CRM System: Closed Loop Feedback (CLF)
Project Scope:
Implement of the new billing and CRM system
Onsite Development, testing and deployment of the project deliveries, change request.
Implementation of BOT, messenger CHAT integration to CRM system, Responsive
UI, mobile app first concept
Responsibilities Program Management
Developing overall project and program plan.
Developing project execution process and strategy to fulfill program need.
Coordination with Clients and Project team for smooth execution.
Provide correct data for the CSAT measurement.
Effective coordination between Onsite, 3rd party vendor.
Mange escalation and overall governance for onsite and offshore team.
KPI, CSI and metrics tracking.
Project progress update to the Stakeholders.
Budgeting and resource management
Capturing of customer requirements.
Review and discussion of FRS
Bug tracking and organizing the Change Control Board (CCB) in case a conflict between the
development and test team.
Estimation, Effective resource management, Planning and tracking and task allocation to the team.
Contribute to Quarterly/annually automation strategy to meet the client requirement.
Engaging the Team from Demand Management phases to closing phase and meeting all the delivery
criteria in different phases.
Environment Software: Amdocs
OS: UNIX environment, SUN Solaris
Database: Oracle, Mongo DB, Angular JS, JQuery
2. HP-PSO
Company Mphasis- (Part of HP-Professional Service Organisation)
Client 1- VIVO Telecom, Brazil,
2- AIS Telecom, Thailand
3- NET Telecom, Brazil
Role Project Manager
Project Detail Multiple Implementation and testing projects have been handled in the Telecom domain.
Project Scope:
Did the E2E Test process assessment (TPA- HP consulting methodology) for AIS telecom,
NET telecom, Vivo Telecom
Testing of Amdocs system for IAT/ UAT and integration testing- Vivo Telecom
Consulting and accessing the business system as per the e-TOM methodology-Net Telecom,
Brazil
Roles Played Account Manager
Single point of contact for all the testing activities between HP and Mphasis
Monitoring of different Project milestones for ongoing projects/activities.
Resource Management
Budget Management
Risk Management etc.
Solution Architect
Study and scoping of RFP
Understanding developing the solution.
Resource Loading.
Pricing Model
Deal Negotiation
Deal closure and sign off
ODC Setting up experience
Consulting (Professional Service)
Doing the test and business process assessment for the Telecom Customer. (requirement,
dev, test, Customer Service, PMO)
Critical analysis of the Entire Business Process activities.
Doing the GAP analysis.
Strategize the improvement plan for short, Medium and long term.
Implement the Process improvement plan across the enterprise level.
Giving a bigger picture across the Industry before and after implementation.
Implementation of the TCOE.
Environment Telecom Operator
Team Size Individual contribution
Working in Consortium too *(Other consulting firms).
2.
Implementation and System Integration Testing (SIT) of Amdocs billing system for the NET
Brazil. (From July 2011)
Client NET
Role Program Manager
Project Details
Customer is migrating from the legacy billing system to the Amdocs billing system. We are ensuring
the E2E integration system testing for the customer.
Project Scope:
Consulting and accessing the business system as per the e-TOM methodology.
Did the E2E Test process assessment (TPA- HP consulting methodology) for AIS, Vivo
Telecom
Responsibilities Project Management/Program Management
Developing overall project and program plan.
Developing project execution process and strategy to fulfill program need.
Coordination with Clients and Project team for smooth execution.
Provide correct data for the CSAT measurement.
Effective coordination between Onsite, 3rd party vendor.
Mange escalation and overall governance for onsite and offshore team.
KPI, CSI and metrics tracking.
Project progress update to the Stakeholders.
Budgeting and resource management
Capturing of customer requirements.
Review and discussion of FRS
Bug tracking and organizing the Change Control Board (CCB) in case a conflict between the
development and test team.
Estimation, Effective resource management, Planning and tracking and task allocation to the team.
Contribute to Quarterly/annually automation strategy to meet the client requirement.
Engaging the Team from Demand Management phases to closing phase and meeting all the delivery
criteria in different phases.
People Management:
Performance management
– Ensure regular feedback to the team by conduction one to one discussion.
– Conducting half yearly and annual Appraisals
– Facilitating team's learning needs; holding technical sessions whenever necessary.
Grooming team member in the technical and management ladder.
Communicate the right picture to the team during team meetings
– Project and HQ strategy
– Product roadmap
– Organization highlights
Quality and Process:
Define and track Metrics in line with the customer and organization goals and meeting the SLA.
Conduct Process audits in different releases to ensure process adherence.
Tracking and closure of all actions items, NCR and RCA.
Improve the testing and process by implementing Agile, six sigma and lean methodology.
Environment Software: Amdocs
OS: UNIX environment for IBM 5.3, HP, SUN Solaris
Database: Oracle
Team Size 25
1.
E2E delivery in NGIN/IIN Platform and services in Telecom Domain.
Client All the NGIN & OCS service development Team across Huawei
Role Test Manager :E2E Project Management
Project Details
Handled multiple project simultaneously in different platforms like IN/NGIN, ENIP CORE and their
related services like VAS, prepaid, Postpaid billing, SRS, SDP etc.
Project Scope:
Development of different services for the above product line
Testing (internal-SIT) and 3rd party integration, before release to customer.
Responsibilities Program Management
Coordination with Clients and Project team for smooth execution.
Provide correct data for the CSAT measurement.
Effective coordination between Onsite, development team and testing team
Project Management
Capturing of customer requirements.
Review and discussion of FRS
Bug tracking and organizing the Change Control Board (CCB) in case a conflict between the
development and test team.
KPI and CSI tracking
Estimation, Effective resource management, Planning and tracking and task allocation to the
team.
Contribute to Quarterly/annually automation strategy to meet the client requirement.
Engaging the Team from Demand Management phases to closing phase and meeting all the
delivery criteria in different phases.
People Management:
Performance management
– Ensure regular feedback to the team by conduction one to one discussion.
– Conducting half yearly and annual Appraisals
– Facilitating team's learning needs; holding technical sessions whenever necessary.
Grooming team member in the technical and management ladder.
Communicate the right picture to the team during team meetings
– Project and HQ strategy
– Product roadmap
– Organization highlights
Quality and Process:
Define and track Metrics in line with the customer and organization goals and meeting the SLA.
Derive the team member level metrics, measure and share with them every week to achieve the
quality goal.
Conduct Process audits in different releases to ensure process adherence.
Tracking and closure of all actions items, NCR and RCA.
Improve the testing and process by implementing Agile, six sigma and lean methodology.
Team Size 25
1. Testing of Cisco Contact center products for different Telecom operators.
Company Wipro Technologies Ltd
Client Cisco Systems, USA.
Role Project Lead-Testing
Project Detail Product: ICM, IPCC, CVP
Project Scope:
Testing (Manual and Automation) new product line.
ICM: Intelligent contact management system testing and deployment, Integration with 3rd
parties.
Environment
Software
OS: Windows 2000 Server, Windows 2003,MCS OS
Database: MS SQL 7.0, MS SQL 2000.
Protocol: Q.921/ 931/932, SIP,SS7 (ISUP),SIP
Tools: CallGen-2, ACD Simulator.
Others: Infomaker 8.01, IE 6.0 Sp1, Sybase, New Atlanta, Silk Test, Cisco Call Manger Citrix, Siebel
Hardware: IBM 335 Server, HP ,MCS 7835H1, MCS 7845 H2,Avaya ACD
1. Testing and validation of access Products (like SDH/SONET and corDECT) in the Telecom
operator environment.
Company Crompton Grives, Digital
Client Abundance Networks, LA
Role Domain Expert –Telecom Testing
Project Detail Testing and validate the system requirement and the User acceptance testing for the access product
software.
This is a product which got deployed in multiple places of railway, BSNL. MTNL.
Environment
Software
OS: Windows 2000 Server
Database: MS SQL 7.0.
Protocol: SDH/SONET, SS7, V.5 (1 &2)
Tools: SDH analyzer, Ethernet Tester (IXIA), Power Source Meter and OTDR
Hardware
SDH/SONET equipment (STM-1, STM-4), Cisco 37xx Router.