© 2008 information technology and computing services. all rights reserved. the fiji e-government...

© 2008 Information Technology and Computing Services. All rights reserved.

The Fiji e-Government Programme

Sitiveni Nabuka

Director e-Government Programme

ITC Services

PITA Conference, April 2009

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The Fiji e-Government PerspectiveThe Fiji e-Government Perspective

•Does not replace the “a”, “b”, “c”, “d” needs Does not replace the “a”, “b”, “c”, “d” needs of manof man

•Not about “e”, but about the GovernmentNot about “e”, but about the Government•Centres on “citizens” rather than the Centres on “citizens” rather than the

“agencies”“agencies”

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Fiji eGovernment Program

Online Applications

Master Plan

Fiji eGovernment Project – Phase1

Dec 2009

Dec2007

2015Oct 2006

Data Centre

Infrastructure

ICT Training

Remaining 350 Process, 250 Services, 8,000 Users And Computers, 800 Sites and 1 Data Centre

Current Scope

eGovernment OvervieweGovernment Overview

ICT Governance

BPR

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Current State of eGovernment ReadinessCurrent State of eGovernment Readiness

Gov’t Business Processes

ICT GovernanceICT Culture & Competency

ICT Facilities Infrastructure & Systems

E-Govt Vision

High

Low

High

High High

High

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0.00

0.50

0.00 0.50 1.00 1.50 2.00

Fea

sib

ility

Impact

Indigenous Affairs & Heritage (G2B & G2C)

Scholarship Award

Registration for Rural Training

Native Land Ownership Registration

Native Lands Surveying

Provision of grants for development of Graphic Artist

Customary Fishing Rights

Native Landowners Registration

Provision of grants for development of Local Musicians

Tabua Permit Issuance

Service Prioritization ExampleService Prioritization Example

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From this

To this

Citizen Centric ExampleCitizen Centric Example

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Building a better Fiji for allBuilding a better Fiji for all

Financially Sustainable

Service Models

Citizen-Centric Services

Operational Effectiveness & Efficiency

ICT Competency

e-Gov Applicatio

ns

Government InfoCommInfrastructu

re

Data Centr

e

ICT Competenc

y Dev.

Raise & Sustain GDP Growth

ReduceUnemployment

Build Competencies

AlleviatePoverty

Maintain Law and Order

Strategic Thrusts

e-Government Programme Projects

G2B Services G2E Services

National Objectives

Governance

Framework

G2C Services

Business Services

BPR

Objectives & ScopeObjectives & Scope

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Application Clusters MinistryStatus/

Completion Date

e-Citizen Portal Finance (ITCS) 100%

Investment Approval Tracking System Commerce & Industry 100%

Companies & Business Justice 100%

Sale of Land Information Lands & Mineral Resources 100%

Scholarship Indigenous Affairs / PSC/Multi-Ethnic Affairs 100%

Examinations & Results Education 100%

Welfare Services Women, Social Welfare & Housing 70%

People Hub Citizen Services (New Proposed) 20%

eBDM Justice June

eStatistics Finance (Bureau of Stats) July

eProperty Urban Development August

eForestry Fisheries & Forests September

eTender Finance October

eApplicationseApplications

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InfoComm Infrastructure ComponentsInfoComm Infrastructure Components

•GOVNETGOVNET▸ Expansion & Improvement of existing

•VoIPVoIP▸ Extension to existing

•e-Community centrese-Community centres▸ Schools, Post-Office

•Public contact centerPublic contact center▸ 5 Pilot Services

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GOVNETGOVNET

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VoIP OpportunityVoIP Opportunity

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E-Community CentersE-Community Centers

•ExistingExisting▸12 Schools▸3 Post-Offices

•2009 Plans2009 Plans▸4 Sites

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Public Contact CentrePublic Contact Centre

•Pilot SitesPilot Sites▸ Elections▸ Water Supply▸ Shipping▸ National Weather Service▸ Labour Placement

•Integration between Integration between existing equipment and existing equipment and new equipmentnew equipment

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Data Center PlansData Center Plans

•Tier 3 Data CenterTier 3 Data Center▸ 99.982% availability▸ < 1.6hrs annual IT downtime

•To be completed by Q2 2009To be completed by Q2 2009

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ICT Governance PlanICT Governance Plan

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ICT Competency Development PlanICT Competency Development Plan

Competency Domain (Level 2)

Gap Importance Aggregate

Score

Leadership

1.1 Strategy and Planning 4.54 4.49 9.03

1.2 Resource Management 4.87 4.45 9.32

Governance

2.1 Policies 4.59 4.32 8.91

2.2 Architecture and Standards 4.65 4.38 9.03

Service Management

3.1 Customer Management 5.02 4.39 9.41

3.2 Performance Management 4.77 4.55 9.32

Delivery Management

4.1 Technology Management 5.02 4.43 9.45

4.2 Infrastructure Services 4.96 4.44 9.41

Acquisition Management

5.1 Procurement Management 4.56 4.27 8.83

Business Management

6.1 Risk Management 5.48 4.42 9.90

6.2 Business Transformation 5.48 4.31 9.79

6.3 Programme Management 5.15 4.27 9.42

6.4 Project Management 4.91 4.27 9.18

ICT Awareness & Literacy

7.1 Understanding and Awareness of eGovernment and ICT

5.06 4.54 9.59

7.2 Basic ICT Literacy 3.59 4.54 8.13

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Business Process Re-engineering (BPR)Business Process Re-engineering (BPR)

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Current Project StatusCurrent Project Status

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TimelinesTimelines

2009 2010

Milestone Q1 Q2 Q3 Q4 Q1 Q2 Q3

Online Systems (7 Systems) - Overseas

Online Systems (5 Systems) - Local                            

People Hub                            

Public Contact Centre (Pilot)                            

VoIP (4 additional sites)                            

eCommunity Centre                            

IP Network (Pilot)                            

Government Data Centre                            

ICT Office Complex                            

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Fiji eGovernment Program

• eGovernment Blueprint• Data Center• 12 eApplications• 1 Data Hub• Improved IP Network Backbone• 14 Departments on VoIP• 5 Departments on Call Center• 4 Tele-centres• ICT Governance Structure• 24 Training Courses• BPR Framework

Dec 09Phase 1

• 300+ Services• 2 Data Hubs• 10,000 Users & computers• 800 Government Remote Sites

SummarySummary

Beyond Phase 1

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Ultimate GoalUltimate Goal

•eGovernment.... Government Service @ a eGovernment.... Government Service @ a clickclick

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VINAKAVINAKA

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Questions?Questions?