Олексій Давиденко «Як ПМу працювати з керівником з...

How to disagree withyour boss

Difficulties of internal communications

By Alexey DavydenkoApr 2017

Kyiv PM Day 2017

Topics

•Disagreement with your boss•Misunderstanding with top management• Ineffective communication with colleagues•Why? What to do?

Why do we have disagreements?

•Do not meet expectations•Demand impossible

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Dunning-Kruger EffectUnskilled and unaware of it: how difficulties in

recognizing one’s own incompetence lead to inflated self-assessments

Kruger, J., & Dunning, D. (1999)

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Why do we have disagreements?

•Do not meet expectations•Demand impossible•No mutual understanding

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Communication Model

Why do we have disagreements?

•Do not meet expectations•Demand impossible•No mutual understanding•Something unconstructive•How often?

Goals and motives of your boss

•How to understand?•Money•Career•Power•Recognition•Challenges

Goals and motives of your boss

•How to understand?•Money•Career•Power•Recognition•Challenges•“Asshole”

Your motivation

•Why are you here?•What do you agree to tolerate?•What are you perspectives?

What to do

•Set up rules of honest feedback•When and where to give feedback• Intent towards mutual purpose•Small wins

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Kotter’s 8 steps of change

What to do

•Set up rules of honest feedback•When and where to give feedback• Intent towards mutual purpose•Small wins•Define clear goals•Help to achieve goals

What to do

•Focus on results•Prepare lessons learns•Maximal transparency•Proactiveness

What notto do

•Be influenced by emotions•Give unreal promisses•Hide inefficiency

“Assholes”

•Who are assholes?• The person do people feel oppressed, humiliated or

otherwise worse about themselves• Person target people who are less powerful than him/her

•Minimize damage•Be in control, small wins•Be calm

Conclusion

•Communication is a key•Synchronise goals, provide transparency•Be proactive•Be in control, be calm•Do not work with “assholes”

ContactsAlexeyDavydenko

Email:alexey.davydenko@gmail.com

How to disagree with your bossKyiv PMDay2017

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