006 benefits & knowledge management

BENEFITS AND KNOWLEDGE MANAGEMENT

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Benefits Management

Benefits Manageme

nt •Benefits management can be

defined as: “a core activity and continuous ‘stream’ throughout the programme.

Benefits Manageme

nt •It provides the programme with a

framework for benefits realisation and a means of monitoring achievement against its targets”

Benefits Management

Benefits management focuses on the

realisation of benefits as an effect of outcomes resulting from change

delivered by the programme.

Benefits Management

Benefits Manageme

nt

•Identifying, monitoring and measuring benefits is essential to ensure that the programme delivers the strategic objectives described in the programme vision.

Benefits Manageme

nt •Benefits are the main driver of the

programme, as their identification sets the targets and objectives of the work.

Benefits Management

In some cases the programme will need to change its work streams to

ensure that the benefits are achieved.

Throughout the duration of the programme the identified benefits needs to be tracked and assessed.

This strategy will consist of the following elements:

1-Benefits Identificatio

n2-Benefits Profiling

3-Benefits Planning

4-Benefits Monitoring and Review

Finally

5-Benefits Realisation

Benefits ManagementThe approach to benefits management within the programme will continue

throughout the full life cycle of the project, and in particular beyond the

completion of the project.Note-Some benefits may not be fully realised until after

completion.

Benefits Management

Benefits Management

Benefits Management

Benefits/Dis-benefits

Benefits/Dis-benefits

Quantifiableimprovement

Measurable improvement

Benefits Management

Knowledge Management (KM)

•KM IS A CONCEPT IN WHICH AN ENTERPRISE GATHERS, ORGANIZES, SHARES, AND ANALYZES THE KNOWLEDGE OF INDIVIDUAL AND GROUPS ACROSS THE ORGANIZATION IN WAYS THAT DIRECTLY AFFECT PERFORMANCE”

Benefits Management

“KM IS THE PROCESS THROUGH WHICH

ORGANIZATIONS GENERATE VALUE FROM THEIR INTELLECTUAL AND

KNOWLEDGE-BASED ASSETS”

Benefits ManagementKM involves the

identification and analysis of available

knowledge and required knowledge.

This knowledge is needed to fulfil the

organizational objectives in a

comparative market.

WHAT IS KNOWLEDGE MGMT?

KNOWLEDGE MGMT

ProcedurePoliciesBest practices

DataCompany rulesinformation

PublicationResearchOn going projectsConferencesSeminarsBest practicesEtc.

WHAT IS KNOWLEDGE MGMT?

KNOWLEDGE MANAGEMENT

ProcedurePoliciesBest practices

DataCompany rulesinformation

PublicationResearchOn going projectsConferencesSeminarsBest practicesetc

To achieveorganizational

objectives

THE ABILITY TOTRANSFORM TACIT

AND EXPLICITLEARNING

INTO HABITS, BETTERPLANNING, AND

EXECUTION”

Highproductivity

KNOWLEDGE MANAGEMENT

Benchmark andBenchmarking

Applied KnowledgeManagement

Operational industry indicesBest practices

(National-International)Strategic cost MGMT

Supply ChainPartnership

Technological advancement SW Development Kits / API, SW MGMT

JDBC, GOOGLE API, iODBC, OOPCODE LIBRARIES

SEI IMPLEMENTATION ANDCERTIFICATION

CALL CENTER’S (HELPDESK) EXPERTSYSTEM

WORLD WIDE WEB

KNOWLEDGE MANAGEMENT

BENEFITS OFKM

USA-ON-TIME DELIVERYIMPROVEMENT FROM

70% TO 16%.•DEFECTS FROM 8/DEV

TO 2/DEV

BENEFITS:COSTSAVINGS

CALL RESOLUTION TIME(CRT)FROM DAYS TO

HOURS

2004-GLOBALHELPDESK KMINSTITUTED

2003: ITTECHNICAL

REVIEW BOARD

IMMEDIATEBENEFITS:

•COST REDUCTION(%)

2000-SHAREDSERVICE CENTER

(SSC)

BENEFITS OF KM IMPROVED TEAM COMMUNICATIO

N

REDUCED PROBLEM

SOLVING TIME

IMPROVED PROFITABILI

TY

CONSISTENCY

BENEFITS OF KM IMPROVED PROJECT MGMT

CUSTOMER PARTICIPATI

ON

SUPPLY CHAIN

REDUCED PROCESS

CYCLE TIME

BENEFITS OF KM

CLOSE TO MARKET

BUSINESS PROCESS

IMPROVEMENT

BENEFITS OF KM Technological

Factors

SocialFactors

ManagerialFactors

SOCIAL

TECHNOLOGICAL