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Consequences of use of ICT systems

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• Fewer people needed in some job types.• Working at home has become easier.• New jobs are created.• New working practices introduced.

Consequences of ICT

What are some of the consequences of the introduction of ICT systems on employment?

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Instead of every person who wishes to manage their finances having to visit a bank …

… they can use an ATM or bank online.

That means fewer bank tellers are needed in branches.

Fewer people needed in some jobs

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It also means more people are employed in call centres and in designing and supporting ICT systems.

Changing employment

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What are the advantages of teleworking?

• No commuting – which saves the time and cost of travel.

• Work at a time to suit you, fitting in with family life.• Not as many interruptions as there might be in a

large office.

Working at home

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London Evening Standard: 24th January 2007

Commuting is inconvenient, time consuming and expensive.

No commuting

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No commuting

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What interruptions might occur in an office?

• Telephone calls• E-mails• Meetings• Idle chat

Interruptions

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• No social interaction• No-one to ask for advice or help• Need for self-discipline

Disadvantages of working at home

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In times gone by sailors working in shifts shared their bunks so that those off duty could sleep.

This became known as hot bunking!

The sharing of desks in organisations is known as hot desking. Workers do not have their own desk; they either share them or use whichever one is available.

Hot desking

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• Organisations can buy fewer desks.• Desks can be used all the time.• Companies can save on office space and money

through:– lower rents– less maintenance.

• Encourages working from home.• Ideal for companies with large sales forces who are

mostly on the road.

Advantages of hot desking

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Look at this picture – what disadvantages of hot desking can you think of?

Hot desking

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• Desk might not be available.• Difficult for individual employees to keep work-related

materials to hand.• Staff might be against the idea, as many people

value their personal workspace.• Communications difficulties, particularly by phone –

may not have definite extension number.• Staff may be harder to manage if they are not

immediately visible to their manager or supervisor.

Disadvantages of hot desking