16 twitter metrics every community manager should track

Post on 27-Aug-2014

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This deck is about how Simplify360 can make a community manager's life easier by providing meaningful insights from the twitter activity. It will provide everyone with 16 must track KPIs for measuring your twitter strategy and improvising it further. In 2013, Twitter emerged out to be the fastest growing social media platform and with its easy to use features and viral factor, the importance of twitter is sure to touch new heights in the eyes of social media marketers. Let us know, if we have missed out on something in the comments section.

TRANSCRIPT

16 Twitter KPIs Every Community

Manager should track

Objectives To showcase the strength of Simplify360 as the one

stop access point for addressing your twitter Analytics Requirements.

To illustrate how you can use Simplify360 to optimize your twitter strategy

To show how you can optimize your twitter channel using advanced insights.

List of metrics for Twitter3

There 3 different types of metrics

Account Statistics• You can view the trend in the followers and identify

your loyal followers.

Tweet Statistics• You can view the trends in the activity on your

account.

Tweet Analytics• View the details of the individual tweets.

Slide No. 4

5

Twitter analytics have 4 separate analytical dashboards;

• Account Statistics• Tweet Statistics• Tweet Analytics• Compare

Note: You can saves graphs/charts as image or download in excel sheets. You can also filter the information by dates.

Twitter Analytics Dashboard

6

Engagement Score measures the activity of the profile.

Influence Score measures the reach of the profile.

#1. Know your influence and engagement score in your community.

7

#2. Keep a check on your followers trend

Trend in the growth and change of the Twitter Community.

8

#3. Know the percentage change in followers growth day by day

Percentile change in the community and the Ratio of Follower to Following.

9

Demographic analysis of people Re-tweeting and mentioning you on Twitter.

#4. Know the gender demographics of people interacting with you

10

Age Distribution of people Re-tweeting and mentioning you on Twitter.

#5. Know the gender and age distribution of your community

11

List of people who are engaging with you most, on Twitter.

#6. Know Your Top Followers

12

Trend of daily activities on your twitter profile

#7. Know the activity trend of your twitter profile

13

Day wise and Hour wise distribution of activities.

#8. Know when your community is most active

14

List of apps/devices used by people mentioning you on Twitter. And user profile for RTs/Mentions in terms of Follower Counts.

#9. Know how your community is accessing twitter

15

Distribution of reactions from Followers and sentiment of the mentions.

#10. Keep a check on various engagement

metrics and sentiment trend.

16

Virality of the tweets measure in the Time span for RTs and Replies.

#11. Check effectiveness of your tweets as per the time span

17

Distribution of Re-tweets and replies happening with respect to hours.

#12. Know the pattern of retweets and mentions received as per time span

18

Regional distribution of people mentioning and Re-tweeting your Tweets.

#13. Check the geographies from where your community belongs

19

List of Top Re-tweeted Tweets

#14. Know which are your most re-tweeted tweets

20

Detail analytics for each Tweets. (RT Count, Tweet Reach and Impressions)

#15. Measure your tweet’s performance

21

The dashboard allows you to compare multiple Twitter Accounts and view the complete comparison of metrics.

#16. Analyze how competitors are doing and where you need to improve.

ARE YOU LOOKING FOR A WORLD CLASS SOLUTION TO YOUR TWITTER ANALYTICS NEEDS..???

Get in touch with us…

contact@simplify360.com

http://www.linkedin.com/in/iprashantjain

www.simplify360.com

ABOUT SIMPLIFY360

SIMPLIFY360 IS THE WORLD’S FIRST INTEGRATED ENTERPRISE SOCIAL MEDIA PLATFORM.

OFFERINGS INCLUDE:•SOCIAL MARKETING SUITE FOR AGENCIES•SOCIAL CONTACT CENTRE FOR BPOS•SOCIAL COMMAND CENTRE FOR ENTERPRISES.

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