1.what is adaptcrm? 2.product architecture and features 3.what is adaptanywhere? 4.erp/accounting...
Post on 20-Dec-2015
220 Views
Preview:
TRANSCRIPT
1. What is ADAPTcrm?
2. Product Architecture and Features
3. What is ADAPTanywhere?
4. ERP/Accounting System Integration
5. Why ADAPTcrm?
6. History of ADAPT Software
7. Product Demonstration/Q&A
Agenda
• Complete Relationship Management• Customers, Suppliers/Principals, Channel, Employees …• Marketing, Sales, Service, Defects, Collaborative
Activities• Integration with Accounting Systems• Business Process Automation• Web/PDA Access
1. What is ADAPTcrm?
Collaboration
Marketing Sales Service
AccountingInternet
ADAPTcrm
Fulfillment
Back Office
ADAPTations
Programs
Front OfficeADAPTanywhere
NOTE: Click on a Function for a list of features. Click here to skip section.
2. Product Architecture
Collaboration
Marketing Sales Service
AccountingInternet
ADAPTcrm
Fulfillment
Back Office
Programs
Front OfficeADAPTanywhere
Marketing Campaign/Event ManagementBudget Estimate and Actual Expense TrackingReal-Time Response Tracking Per Campaign/EventReal-Time Profitability Analysis and ForecastingIntegrated Mass Marketing Tools for Email/Mail
NOTE: Click on pull-down list to return to main Architecture menu.
2. Product Architecture (Marketing)
ADAPTations
Marketing view (a snapshot)
Marketing Campaign (a snapshot)
Collaboration
Marketing Sales Service
AccountingInternet
Fulfillment
Back Office
Programs
Front OfficeADAPTanywhere
NOTE: Click on pull-down list to return to main Architecture menu.
2. Product Architecture (Sales)
ADAPTations
Sales Opportunity/Pipeline ManagementSales Process/Milestone ManagementTrack Competitors/Buying Issues per OpportunityTrack Sales-Related Expenses per OpportunityDetailed Analysis Using Metrics and Graphs
ADAPTcrm
Sales Funnel (a snapshot)
Sales Opportunity (a snapshot)
Collaboration
Marketing Sales Service
Internet
Fulfillment
Programs
Front OfficeADAPTanywhere
NOTE: Click on pull-down list to return to main Architecture menu.
2. Product Architecture (Service)
ADAPTations
ADAPTcrm
Accounting
Back Office
Service Ticket/Incident TrackingService Level Agreement (SLA) TrackingItem-Based Warranty TrackingAutomatic Routing, Escalations, NotificationsNatural Language Service Knowledge Base
Service view (a snapshot)
Service Ticket (a snapshot)
Collaboration
Marketing Sales Service
Internet
ADAPTcrm
Fulfillment
Programs
Front OfficeADAPTanywhere
NOTE: Click on pull-down list to return to main Architecture menu.
2. Product Architecture (Fulfillment)
ADAPTations
Accounting
Back Office
Physical and Electronic Collateral Request SystemInventory/Allocation Management for Items and KitsUser-Defined Document Types/Templates for Form LettersIndustry Standard and User-Defined Label TemplatesPerform Requests from All Departmental Records
Collaboration
Marketing Sales Service
Internet
Fulfillment
Programs
Front OfficeADAPTanywhere
NOTE: Click on pull-down list to return to main Architecture menu.
2. Product Architecture (Collaboration)
ADAPTcrm
ADAPTations
Accounting
Back Office
Daily, Weekly, Monthly CalendarComplete Task ManagementIntegrated Account/Contact DBBusiness Process Management Internal Knowledge Base
Account collaboration folders (a snapshot)
Account Integration to other Systems (a snapshot)
Collaboration
Marketing Sales Service
AccountingInternet
ADAPTcrm
Fulfillment
Back Office
Programs
Front OfficeADAPTanywhere
NOTE: Click on pull-down list to return to main Architecture menu.
2. Product Architecture (Internet)
ADAPTations
Lead Capture from the WebWeb/PDA Access via Cellular-Ready DevicesCustomer Self Service from the WebRemote User Support (Browser-Based Access to ADAPT)
Collaboration
Marketing Sales Service
AccountingInternet
ADAPTcrm
Fulfillment
Back Office
Programs
Front OfficeADAPTanywhere
NOTE: Click on pull-down list to return to main Architecture menu.
2. Product Architecture (Front Office)
ADAPTations
Industry-Standard Front-Office Application IntegrationMAPI Integration to Send/Receive Emails via MS OutlookContact, Task and Appointment Synch with MS OutlookDDE Integration to MS Word and Excel Documents/Templates Integrated Launching of Web Sites via Default Browser
Collaboration
Marketing Sales Service
AccountingInternet
ADAPTcrm
Fulfillment
Back Office
ADAPTations
Programs
Front OfficeADAPTanywhere
NOTE: Click on pull-down list to return to main Architecture menu.
2. Product Architecture (Back Office)
ADAPTationsReal-Time PFW/ BatchMaster / ACCPAC /Great PlainsSynch Contacts, Accounts, and Critical Contact DetailsConvert CRM Prospects to Customers/VendorsReal-Time Queries and Order Entry from Account Screen Function-Level Security on All Supported Features
Account Integration to other Systems (a snapshot)
• Capture Leads from the Web and Automatically Respond
• Online Access via Virtually any Web-Enabled Device
• Correspond with Field Service and Provide 24 x 7 Customer Support
3. What is ADAPTanywhere?
Optional Web Access
•Typical Integration Capabilities • Real-Time Database Synchronization• Batch Import of Customers/Vendors• Convert Prospects to Customers/Vendors• Customer/Vendor Query• Order/PO History Query• Accounts Receivable/Payable Query• Inventory Query• Sale Order Entry
4. ADAPTcrm Accounting Integration
All these are available with
• It’s Simple• Web-Style User Interface
• Consistent Screen Design • It’s Complete
• Marketing, Sales and Service in One Core Module • Pre-Built Accounting Systems Integration Included
• It’s Affordable• Most Features Offered in a Box in Its Price Range • Can be Customized Quickly and Implemented in Days
5. Why ADAPTcrm?
6. ADAPTcrm Position to competition?
Tier 4: PIMs (Up to $500 per User)
Tier 3: Departmental Solutions ($250-1,500+ per User)
Tier 2: CRM Systems ($1,500-$4,000+ per User)
Tier 1: Integrated CRM ($4,000+ per User)
Outlook
• 1993: Company Established, Sold Open Source Templates, Contact/Customer Management Template Used by More than 20,000 Users
• 1994: Established Strong Customer Base through Expertise in Rapid Application Development, Customer Management and Financial Software Integration
• 1995-1996: ADAPT v1.0 Released (Only Packaged Contact/Customer Management Product on Market with Real-Time Financial Software Integration
• 1997-1998: ADAPT v2.0 Released Under Private Label (e.g., ADAPT for PFW, ADAPT for Macola, etc.)
• 1999: Channel Partners Established to Extend ERP Market and Regional and International Penetration
• 2000: ADAPT v2.5 Released, OEM Relationship with Syspro Software and Best Software (formerly Sage) Established
• 2001: ADAPTcrm v3.0 Released, General Market Penetration Efforts Initiated, OEM Relationship with Magic Software Established
• 2002: ADAPTanywhere Released as a Result of Increase Demand for Web Access, ADAPTcrm v3.6 Released to Complete Core Features Offering
• 2003: ADAPTcrm India operations established, ETC appointed first ARP partner in India.
6. History of ADAPT Software
Demonstration/Q&A
7. Demonstration/Q&A
top related