a humanetrix solution by team beta shruti bhandari kshitij gupta andy trus
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CITIZEN’S VOICE A Humanetrix Solution by Team Beta
Shruti Bhandari Kshitij Gupta Andy Trus
Presentation OutlineW
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Our Solutions• S
ketches & Diagrams
• Implementation Timeline
What Is Humanetrix?
Humanetrix
HumanNet
Tricks
Humanetrix Mission Statement
“… to create and support the development of open innovative technologies which serve to bring people together across the spectrum of the human condition and to promote positive change in society at large…”
Humanetrix Current Projects
Current Focus
Historical Informati
on
Political Informati
on
Community
Information
Citizen’s Toolkit
Polidox
Digitizes Historical Documen
ts
Future Planned Projects
Citizen’s Toolkit USA
Desktop Computer ApplicationAggregates Actions of Representatives
Humanthread
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Tea Party
• Web Discussion Forum• Political Debates
Core Competition
Humanetrix SWOT Analysis
StrengthsStrong community
and local government connectionsExtremely
knowledgeable about political and
jurisdictional issues
User-friendly website designFast server and quality domain
space
WeaknessesLack of employees,
capital, and marketing for
gaining competitive advantage
Small number of frequent visitors
due to lack of function when
upcoming election is distant
Only ¼ of website projects actually
built
OpportunitiesDearth of Monroe County non-profit
technology organizations
Monroe county government
website has limited functionalityIncreasing
awareness and usage of
computing and community
buildingLibraries and other
non-profit organizations are
willing to collaborate with
Humanetrix
Threats• Services created could be duplicated and improved
upon by a large profitable
business or government
website• Official state
government voting websites are weakening
need for citizen’s toolkit
• Any official voting data or
service relating to government
may appear less reliable due to lack of .gov
domain
Why Humanetrix Must Shift From Political Focus
Humanetrix Competitors
Obtainable?
Difficult
No
No
No
Lack Competitive Advantage
Humanetrix’ New Direction to Build Community
Discover Community
Needs
Research Methods to
Address Needs
Implement Solutions
Increase Awareness of Solutions
PredispositionsWell targeted solutions which address community needs will be received well
Online community building is not just message boards and chat rooms
Most community building exercises require excessive time commitments
Predispositions ContinuedSuccessful communities are built around common interests
Community helping is a part of community building
Community building leads to an increase in social capital
Steps Towards Building Community
Sense of worth
Sense of belonging to the
community Sense of belonging to the
people Shared and
similar interests
Sense of empowerment
Design Direction
Giving Citizen’s Voice
Providing Channel to Influence Community
Advocating Citizen’s Participation in Local
Governance
Promoting Citizen Owner Model
Build Community By:
Citizen’s Voice
Need For Complaint SystemConsumers rate experiences of making complaints about services 34%
Complaint management results in long-term operational improvement
Citizens feel ineffective when dealing with politicians and bureaucrats
Need For Complaint System
.5% of citizens resolve their complaint through the courts
Complaints often only contact citizens exchange with government
Agency based complaint system recommended to compliment government system
What Do People Complain About?
Complaint Testimonials
Current Community ProblemsNoise
Fraud
Roads
Parking
Lack of Political Activeness
Incorrect Expenses
Ways to Complain in Bloomington
Go Straight To Town Hall
Ask Librarians
Government Website
Call IN211 Phone Help
Deficiencies in Current Solutions
Time Consuming and Inefficient
Hard to Find Correct Contact
Hard to Convince Contact to Help
Difficult to Track Problem Status
Dearth of Technology Used
Elements of Successful Complaint System
Easily Accessible
Easy to Use
Objective
Documents Complaint Process
Confidential
Provides Feedback
Redress
Insights From Fieldwork
Where to Go?
Whether to Complain?
Vent Problems
Supportive of New Solutions
More Insights From Fieldwork
Common place to vent
Return often about the same problem
Department contacts have unclear roles
Officials prefer online complaints
Proposed SolutionCitizen
WWWGovernment
HumanetrixDatabase
VoiceForwarded
Response
StatusUpdate
InputsVoice
ReceivesStatus
Timeline
Short-TermStrategy
Mid-TermStrategy
Long-TermStrategy
Short-Term Strategy
Message Forum
Ticketing
Petitions
Information Directory
Initial Advertising
Message Forum
Ticketing System
Petition System
Information Directory
Increasing Awareness – Stage 1
Work with other local non profit organizations
Become listed Non-Profit Alliance
Flyers/Posters/Leaflets
Discussion through blogs and community forums
Business after hours
Mid-Term Strategy
Drop Boxes
Calling Center
Snail Mail
Advertising
Drop Boxes
Calling Center
Snail Mail
Increased Awareness – Step 2
Continue with step 1
Advertise with local newspapers
Conferences and other events
Long Term Strategy
Text Messaging
Kiosks
Voice Over IP
Advertising
Text Messaging
Kiosks
Voice Over IP
Increased Awareness – Step 3
Step 1 + Step 2
Link from Monroe County Website
IN211 Forwards Calls to Humanetrix
Library computers to access Humanetrix
Need for Strategy Based Solution
Address people who are not technology savvy
Be accessible through various transmedia to open multiple channels of communication
Utilize strengths of each concept
Consider situation of Humanetrix
Benefits of Our System
One Point of Contact
Addresses Community Need
Flexible
Tracks complaint status
Feasible within social capital of Humanetrix
Future Challenges
Creating credibility for system
Creating awareness of system
Obtaining resources to expand system
Conclusion
Humanetrix is in a position to bring in the change in the community which not only brings people together but also makes the community better.
Humanetrix can foster the new routes of citizen government interaction and bring in increased citizen participation in local governance.
Acknowledgements
We thank Rick Dietz, Prof. Eli Blevis, Kevin Makice, Heekyoung Jung and our fellow classmates for their help, guidance and support throughout project.
Questions and Comments
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