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Returning Items to the Hamilton Public Library

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www.hpl.ca

I have to return items to the library once I finish with them or

they are due back.

There are a few different ways to return items to the library:

•Dropbox•Returns area inside the library

Dropbox: The dropbox is located outside the library. Some libraries have more than one dropbox.

A dropbox can be a slot in the outside wall of the library. It is labeled Returns.

To return an item to the library, I push it through the slot.

A dropbox can also be a big metal box outside of the library.

To return an item to the library, I push it through the slot.

Returns area inside the library: Library branches will let me return items inside the library during open

hours.

Sometimes the returns area is a slot in a wall or on the side of the information desk.

It is always labeled Returns.

Sometimes there is no returns slot. In libraries without a returns slot, I need to return my items by bringing them right to the information desk.

Library staff will check in my items.

If my items are due but I want to keep them for a longer

amount of time, I can renew them.

I cannot renew an item if someone else has placed it on hold or if it is

Express though.

To renew at the self-check machines in the library, I need to place my library card so the barcode is under the red line.

Then, I enter my PIN which usually the last four numbers in my phone number.

On the screen that displays my name, there is a button to Renew.

I press this button to renew my items.

A list of my items will appear on the screen.

To renew everything, I press Renew All.

If I only want to renew certain items, I need to press the box beside the item’s name and then press Renew.

If my items renewed successfully, they will have a new due date.

I should check to make sure the renewal worked by looking at the

due dates.

I can also renew over the phone.

I call the phone number at the top of my returns slip and follow the

instructions spoken to me.

I can even call any library branch and renew by speaking to a staff

member.

I should always make sure to have my library card ready!

I have now returned or renewed my library items!