active listening skills 1

ACTIVE LISTENING ACTIVE LISTENING SKILLS 1SKILLS 1

DEFINITIONDEFINITION

Refer to ways of listening and responding to another person that improve mutual understanding.

THE BENEFIT OF THE BENEFIT OF ACTIVE LISTENINGACTIVE LISTENING

• Enables people to listen attentively to others

• Avoid misunderstanding • Tends to prompt the speaker to

explain more

2.1 DISTINGUISHING 2.1 DISTINGUISHING DETAILSDETAILS

The primary goal of most listening efforts is to understand the message or important detail

being conveyed verbally.

How to distinguish detailsHow to distinguish details1. Avoid distractions.2. Think ahead of the speaker.3. Summarize what a speaker is

saying.4. Identify speaker’s evidence.5. Listen between the lines.6. Be aware that listening is affected

by emotions.7. Remain focused.

Question 1 :Which of the following is not an ingredient in the recipe

?B : Oat Bran

Question 2At what temperature should the oven be set ?B : 375 Degrees Fahrenheit

Question 3When do you add in the vanilla and egg ?C : Once the sugar, margarine and shortening are light

and fluffy

ACTIVITY 2.1ACTIVITY 2.1

Question 4 :Which of the following statements is true ?B : Bake the cookies for half an hour.

Question 5 :How do you place the dough onto the baking sheet ?B : Use the teaspoon to scoop the dough onto

the baking sheet.

TAPE SCRIPT 2.2.1

What is the caller’s name ?Answer : Benjamin Tan

Who does s/h want to speak to ?Answer : John

What is the name of the company ?Answer : Ocean Company

Do you think the caller spoke to the person he was calling.Answer : No

ACTIVITY 2.2ACTIVITY 2.2

ACTIVITY 2.2ACTIVITY 2.2TAPE SCRIPT 2.2.2

MariaIt was

midnight and two men are outside her

house

TAPE SCRIPT 2.2.3

Q 1 : What place did the caller call ? Apex Electrical Shop

Q 2 : Whom does s/h wish to speak to ? Chong

Q 3 : What happened ? Mrs Julie’s washing machine won’t

spin.

ACTIVITY 2.2ACTIVITY 2.2

TAPE SCRIPT 2.2.4

Answer : SBCA

Answer : a) There are a lot of stray dogs in the neighbourhood.

b) Her neighbour’s dog is not treated well – it is always tied up and it is suffering.

Answer : He want her neigbour’s name and address.

ACTIVITY 2.2ACTIVITY 2.2

IDENTIFYING TOPIC, MAIN IDEAS IDENTIFYING TOPIC, MAIN IDEAS AND SUPPORTING DETAILSAND SUPPORTING DETAILS

• The topic/theme of a text is its general focus and message.

• Also known as the subject.• The main idea is the “key concept” or specifically

the subject matter being expressed.• The supporting detail give more information about

the topic and main idea (s).• Generally, a speech can be divided into three

parts :.– The introduction– The development– The closing / summary

ACTIVITY 2.3ACTIVITY 2.3TAPE SCRIPT 2.3.1

Question 1 :Who did you

call ?

Answer : Nokia Centre

Question 2 : What Happened ?

Answer : Does not know how to

insert the new SIM Card

1. Keep all miniature SIM cards out of small reach.

2. The SIM card and its contacts can easily by scratches or bending. Be careful when handling, inserting or removing the card.

3. Before installing the SIM card, always make sure that the phone is and then remove the

Inserting a SIM CardInserting a SIM Card( Safety Reminders ! )( Safety Reminders ! )

children’s

switched off

damaged

battery

Step 1 : Press the , slide the cover open, and lift the cover.

Step 2 : Push the two catches in the directions and lift the battery.

Inserting A SIM CardInserting A SIM Card( How To Insert Your SIM Card )( How To Insert Your SIM Card )

locking catches

opposite

Step 3 : Slide the SIM card carefully into the SIM card slot. Make sure that the on the card are facing and that leveled corner is on the .

Step 4 :Align the golden connectors on the battery with the corresponding .

Step 5 :Insert the two of the back cover in the corresponding in the phone and slide

the cover towards the bottom of the phone until it

.

golden connector

downwards

left

connectors

catches

slotssnaps

ACTIVITY 2.4ACTIVITY 2.4TAPE SCRIPT 2.4 (a)( Voicemail Message on a Mobile Phone )

What the caller’s name ?Answer : Jeffery.

What does he want Ann to do ?Answer : He wants Ann to take his wallet and gives it to his friend, Siva.

Where did he leave the wallet ?Answer : In his back pocket in his black jeans.

Why does he want Ann to give it to his friend ?Answer : He wants to use his ic and RM 30.

ACTIVITY 2.4ACTIVITY 2.4TAPE SCRIPT 2.4 ( b )( Answering Machine Message )

1 : Who is the caller ? Answer : Jinny

2. Which company does she work with ? Answer : Bintang Superstore

3. Why did she call ? Answer : To inform En Ahmad that he won a

lucky draw contest, December last year.

4 : What has En Ahmad won ? Answer : Consolation prize, a hamper worth RM 200.

5. What’s the number he has to quote to claim the gift ? Answer : 556990.

6. Where is the shop ? Answer : NOT YET

7. Does the shop open everyday ? Answer : 9.00am to 6.00pm ( Monday to Saturday ).

8. What is the deadline for picking up the gift ? Answer : At the end of this month.

9. What is the caller’s mobile phone number ? Answer : 012 4568008

ACTIVITY 2.4ACTIVITY 2.4TAPE SCRIPT 2.4 ( c )( Radio Announcement )

Recycle Contest

Petaling Jaya Manipal Council

31 July, 9.00am to 3.00pm

At Petaling Jaya field

Live performance by the beach boy

Pn Maimon

03 79577867

No (individual Rm10, team Rm20

ACTIVITY 2.4ACTIVITY 2.4TAPE SCRIPT 2.4 ( d )( Heimlich Manoeuvre )

1 The Heimlich Manoeuvre is a method that anyone can use to help someone who is choking on a piece of food.

2 The first thing you should do is stand behind the choking person and put your arms around his waist.

3 Then make a fist with one hand and grasp the fist with your other hand. Put your hands just below his rib.

4 Finally, press your fist into the victim’s abdomen with a quick upward movement

5 If the person is still choking, you may need to repeat the manoeuvre.

ACTIVITY 2.5ACTIVITY 2.5TAPE SCRIPT 2.5

Cause Effect1. Heavy rain for several days

Water levels in rivers and dams rose. Low-lying areas flooded. People moving things to higher drier places. People seeking refuge in relatives home inland.

2. Stress in the office. No time for children. Can’t sleep.

3. Drought. Land becoming a dustbowl and barren.

4. Teachers not taking their duties seriously.

School results declining. School indiscipline on the decline.

5. Scaffolding gave way / human indifference.

Three construction workers killed.

2.4 IDENTIFYING TIME2.4 IDENTIFYING TIME(CHRONOLOGICAL) ORDER (CHRONOLOGICAL) ORDER

RELATIONSHIPRELATIONSHIP

• Event of procedures are often described in the order occur in time or chronological sequence.

• The order is important and changing. It would change the meaning.

• The steps and timing is essential of each stage be followed closely.

Signal words for time order are…Signal words for time order are…

• first, second, third• before, after• when• later• until• at last• next

• subsequently• meanwhile• afterwards• stages• procedures• thereafter• finally

ACTIVITY 2.6ACTIVITY 2.6TAPE SCRIPT 2.6

Leave the goat, take the grass.

Leave the grass, take the goat.

Take the goat across.

Return, take the dog across, bring the goat back.

IDENTIFYING COMPARISON-IDENTIFYING COMPARISON-CONTRAST RELATIONSHIPCONTRAST RELATIONSHIP

• An awareness process.• Begin to formally note the similarities and differences.• Compare find similarities.• Contrast differences.• Analogies are used for making comparisons. But

comparison-contrast relationship implies that there’s some significance to discovering and understanding both.

• Comparison and contrast use for : .– All kind of profound intellectual reasons– A lot of practical ones– In order to evaluate which is better– More suitable in a particular situation

It is because we are trying to decide in some way between two things.

ACTIVITY 2.7ACTIVITY 2.7TAPE SCRIPT 2.7

Advantages of Living in the Countryside

Advantages of Living in a Town

1. Fresh clean air – good for health.

2. Lack of full amenities (Public library, hospital)

1. Can enjoy full amenities such as public libraries and hospitals.

3. Absence of hustle and bustle of town life.

4. Can spend more time with the family.

5. Everything is fairly close by. Frees time.

6. Lower cost of living. Easier to save.

IDENTIFYING SIMPLE LISTING IDENTIFYING SIMPLE LISTING RELATIONSHIPRELATIONSHIP

• Used by speakers to list in order goals and objectives to share with or convey to listeners.

• To link simple or minor ideas to major topic.• Speakers job is to make the oral framework clear and easy

followed by audience. • Listeners need to grasp the structure of the talk that they

have a framework to hang and list all the details.• Listing pattern is important.• A common form of listing relationship for this kind of

talk/speeches called chaining. • The problem with this technique is if the audience’s attention

wanders, and link has been lost during period of inattentions, it will be difficult for them to see the relationship with previous points.

• It more difficult to remember the whole chain, since the structure of talk only provides links between any two adjacent items.

ACTIVITY 2.8ACTIVITY 2.8TAPE SCRIPT 2.9

1. Crow and sparrow neighbours. Storm – sparrow

lost home. Crow invited her to share nest.

2. Next day, sparrow built own home beside crow.

Became very good friend.

3. Sparrow killed in.

4. Crow feel ill and little later, it died.

ACTIVE LISTENING

Stay focused

Perceivable

structure

Must be clear

Pay close attention