affective safety leadership - issc 2013 paper 5155 by ulrik ramsing

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Affective Safety Leadership - increasing safety through stronger interpersonal leadership. Years of internal post-fatality reviews and regional research have led DONG Energy Exploration & Production, DONG E&P, one of the leading energy groups in Northern Europe, to a new set of updated Ground Rules for the essential role of the Offshore Company Representative (CoRep). 

 The resulting focus in the increasingly complex drilling business must be "what not how", demanding the CoRep to engage with all parties in a safe, professional and meaningful way. This requires more than being right, it requires the greater level of interpersonal attention only found in ASL Affective Safety Leadership. Having updated the Ground Rules, DONG E&P engaged with CfL Centre for Leadership to design and develop a new way to implement and strengthen the corresponding behaviors. The result is the multifaceted and comprehensive DONG CoRep Program, of which the satisfactory completion is now a requirement for employment in DONG E&P Offshore Operation as Company Representative.
 The CoRep Program satisfies its objectives through cased based training and a unique set of mutually supportive technologies, from playing cards to iPads, on-site simulations with business actors and ILO-driven offshore coaching. This presentation introduced the objectives, the methods and the results -- the why, what and how -- of the highly successful CoRep program.

TRANSCRIPT

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 1 of 32

Affective Safety Leadership ∼ behavioral change findings

from the Nordic Offshore IndustryPaper 5155, presented at ISSC 2013

Ulrik Ramsingura@cfl.dk

August 2013

10-04-2023 E&P Kickoff 1ASL

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 2 of 32

RecognitionAgenda and company details will follow.

Appreciation of strong Team Effort, including

From DONG Exploration & Production• Eigil, Magnus, Bente, Lise, Ellen Sofie• 60+ CoReps and the supporting colleagues

From Danish CfL, Centre for Leadership• Yvonne, Dorthe, Lars and Belinda

Housekeeping 1/2

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 3 of 32

Present Opportunity

Actively seeking partner and/or pilot case(s)

for 2013-14 program execution in the US, preferably within

energy or defense.Please discuss here or via ura@cfl.dk

for further investigative.

Housekeeping 2/2

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 4 of 32

From the North Sea…

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 5 of 32

… and Denmark

CommunityASM & Realtime Post 911 xp

Why What How So…

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Less than XX minutes:

WhyWhatHowSo…Let’s get started…

Why What How So…

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Why?

Why

Why What How So…

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We had ours, others had

theirs…

Why

Framing the problem by high level Oil Executives…

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 9 of 32

Deviating to Disaster

Why

AFP/Getty Images

Good Planning…

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 10 of 32

Macondo. Chief Counsel´s Report, Chapter 5:

Overarching failure of management

• Was: Robust risk analysis and planning• But: Bad decisions during execution• Future: Ask questions until

they are certain they get it right

Why

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 11 of 32

If it can happen to

them – it can happen to us…

Why

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 12 of 32

Why

Must Win BattleDONG E&P program is a requirement for all CoRepsto go…

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 13 of 32

Why

Let’s see, 3 min. from the DONG CoRep Program:(forgive the loud sound; cropped from 10 minute intro with real-world complications)

Video removed in Slideshare version due to size

Why What How So…

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What?

What

Why What How So…

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Reaching for Lvl 5: ASLLevel 5: Affective … adds purpose and

considers inter-human reactions.Level 4: Culture … made the team follow the

rules even with an absent manager.Level 3: Management … told you to follow

the rules or else…Level 2: Rules … required you to stay on this side

and wear the hard-hat.

Level 1: Protection … fenced of the pit and gave you a hard-hat.

What

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 16 of 32

Readying

mind & spine for continuous

development & robust

leadership

What

Why What How So…

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In short: The leadership equivalent of a

firedrill

What

Why What How So…

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Program PrinciplesCommitmentReal exercisesIndividual ILOsSmall classes Mantra: Not the unsafe bolt

but the unsafe people

What

Why What How So…

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Program ArchitectureAll in Buddy-pairs!

Preparation

Personal Profile

ILO - Individual Learning Objectives

CoRep Classes 3+4+4 days

Me & DONG Me & the TeamMe & Myself

Applied Learning

Off-site Readiness On-site Coaching

Alumni Network

Quarterly MeetingsObservation Circles

Supp. Audience

Target Workshops

What

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 20 of 32

How?

How

Why What How So…

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Colleagues,

Cases &

Cards?

How

Why What How So…

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Sample 1 through 9 + Jokers:

Ground Rules

Leaving behind the loud expert…

How

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 23 of 32

Coaching through open questions.Giving & receiving feedback.

Understanding decisions and how everything changes under pressure

Sample Facecards:

Tools!

How

Why What How So…

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Making Sense

Example of what matters most

How

Why What How So…

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Personal iPad Toolboxa few screens from the

How

Why What How So…

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Slide to see DONG CoRep

Portfolio:• Cards• Reference • Notes• Handouts • Social

Reas

ons?

+ FaceTime for video calls

How

Why What How So…

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Trials at Ullriggen…

Live SimulationHow

… preparing for Offshore

Why What How So…

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Individual Coaching

Live at Mærsk GiantPhoto by Belinda Lange

How

Why What How So…

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How

Building Relations

Leadership Dialogue

Networking

Why What How So…

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So…?

So…

Why What How So…

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So…

Pinpointing Pains

S1 S2 S3 S4 S5 S6 S7 S8 S9 H1 H2 H3 H4 H5 H6 H7 H8 H9 C1 C2 C3 C4 C5 C6 C7 C8 C9 -

2

4

6

8

10

12

14

♠ DONG ♥ My Self ♣ The Team

April 2013, After 46 M2 GR Prioritizations

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 32 of 32

After 4 Flows & 46 CoReps?“I know myself and my reactions”

“I understand how decisions are made”“I offer an open, more engaging dialogue”“I have a stronger foundation & toolbox”

“I am ready to step-up and step-in”

So…

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 33 of 32

EngagementsSo…

Meet Morten

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 34 of 32

EngagementsSooner, better and more robust- using shared references!

Images by Morten Nielsen Højgaard

So…

Video removed in Slideshare version

due to size

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 35 of 32

And, again, like to invite you…

YOUShared goal of increasing market availability; let’s do it together for your colleagues, clients et al.

So…

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 36 of 32

Program SummaryWhy Stronger interpersonal leadership

Robust decisions in real-time

What Addressing both Mind and SpineComprehensive long-term architectureCards of Ground Rules and Tools

How Individual Learning Objectives – ILOLive simulation with real actorsOn-site Coaching and Alumni network

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 37 of 32

Questions?Ulrik Ramsing

ura@cfl.dk

10-04-2023 E&P Kickoff 37

Before time runs out…

Why What How So…

©CfL & DONG 2013 ISSC 2013, Paper 5155 - 38 of 32

Thank YouUlrik Ramsing

ura@cfl.dkMore questions right by the podio…

10-04-2023 E&P Kickoff 38

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