agile implementation @ makemytrip · our approach commenced in april 2014 have a project sponsor...

Agile Implementation @ MakeMyTrip Manoj Jain

Director – Technology Development

Agile Carnival 2014 | AgileNoida.com

Nov 22-23, 2014

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About Myself

16 years experience

consisting of QA, Sustaining Engi., Development, QA Automation, Perf. Engi., SEO etc.

Presentations: QAI, STeP-IN,

IdeaBytes, Unicom, HydSpin,

AgileHyd & Secretary of ITB

Hyderabad Chapter

Working with: MakeMyTrip.com

Worked with:

CA Technologies, Nucleus Software, Newgen Software

& NIIT

Interests: Cycling, Book

Reading, Travelling &

Foodie

Education: MCA, Executive

MBA (IIM-L)

Certifications: Scrum Master,

ITIL V3 Foundation, Pragmatic

Marketing & Adjunct Faculty

Agenda

About MakeMyTrip

Our Journey

Education / Awareness / Tools

Road Ahead

Questions?

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MakeMyTrip Overview & Business Context

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MakeMyTrip – Quick Overview

Note: (1) March 2014 comScore (2) Net Revenues represent Revenues Less Service Cost CCG = Constant Currency Growth Source: PhoCusWright 2013

India’s leading Online Travel Agency (OTA)

Started in 2000, India business launched in 2005

Most Visited Online Travel Website in India(1)

Highest hotel bookings of any domestic Indian OTA

1 in 8 of all domestic air passengers booked through MakeMyTrip

High Rates of Direct & Repeat Traffic

+3.2 million mobile apps downloaded

47%

Yatra 20%

Cleartrip 20%

Others 13%

Based on 2012 Gross Bookings

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Unique Visits

8.4M

Visits

15.4M

Page Views

105M

Monthly (May’14)

Site volume

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1000+ 75+ /week

300+ Multiple (A-A)

Multi-variate (A/B)

Competitors

Understanding context

Our Journey

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Things to mind!

Understand business context and be convinced if agile will really help

Not just process change but mind/behavior change

Having a champion at management level will be of great help

Identify and understand supporters, neutrals & non-supporters

Avoid big-bang and take baby steps

Be sensitive about learning curve of audience

In case of resistance; Go beyond what you see and what you listen

Tolerance for failures; focus on winning war than all battles

Keep everyone updated of progress being made including management

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Our approach

Commenced in April 2014

Have a project sponsor & champions

Infrastructure availability viz. Dlist, Collaboration Site, Tools & Training

Imparting training to key members for basic hygiene

Started with DSM and gradually conducting spring retrospective

Unit wise implementation and avoid big-bang implementation

Start with units who are supporters of agile

Keep sharing collators on regular basis

Planned for CSM training & certification

Have regular 1-o-1 with key stakeholders to seek feedback

Educated teams and don’t go in PUSH mode

Strengthen QA automation

Enabling CI/CD

WIP for CSPO training & certification

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Education / Awareness / Tools

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Clarizen Task Board

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Scrum Cheat Sheet

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Scrum Wall Poster

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Others – SharePoint Site, DLIST & Regular Meetings

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Team-Tech-ScrumMasters

Certified Scrum Master Training & Certification

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Road Ahead

Story point estimation

Improved burn down charts

Support functions adopting Kanban

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manoj.jain@makemytrip.com

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Questions?