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Application Life-Cycle Managementwith SAP Solution Manager Implement High-Quality Solutions Faster andOperate Them at Lower Cost
Application Life-Cycle Management Solution Management
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SAP 2009 / Page 2
Disclaimer
This presentation is a preliminary version and not subject to your license agreementor any other agreement with SAP. This document contains only intended strategies,developments, and functionalities of the SAP product and services and is notintended to be binding upon SAP to any particular course of business, productstrategy, and/or development. Please note that this document is subject to changeand may be changed by SAP at any time without notice.
SAP assumes no responsibility for errors or omissions in this document.
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SAP 2008 / Page 3
1. Application Life-Cycle Management2. SAP Solution Manager release strategy3. Integration with Integration von 3rd-Party Tools4. Get SAP Solution Manager ready5. Summary
Agenda
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SAP 2009 / Page 4
Application Life-Cycle ManagementThe Strategic Value
AcceleratedInnovation
Value discovery andrealization
Innovation withoutupgrade
Near-zero downtime
Operationat lower cost
Standardize, unify, andautomate operations
Manage complexity Manage SLAs
With Application Life-Cycle Management,customers implement high-quality solutions faster
and operate them at lower cost
Superior Quality
of SAP solutions,customerenhancements andpartner deployments
in terms of functionality,performance,availability and security
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SAP 2009 / Page 5
Application Life-Cycle Management from SAPProvides a Comprehensive and Integrated Solution
Application Life-Cycle Management from SAP provides processes, tools, services,
and an organizational model to manage SAP and non-SAP solutionsthroughout the complete application life cycle
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
ALM
End-to-end Application Life-CycleManagement processes
Leverage best practice processes
SAP Solution Manager and integratedSAP and 3rd-party management tools
Optimize your tool portfolio
Service & Support OfferingsGain access to experts
Educational ServicesEmpower your workforce
Organizational AspectsRoadmaps (ASAP, Run SAP)
E2E Solution Operations standardsOrganizational Model (Customer CoE)
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SAP 2009 / Page 6
SAPs Commitment to Measurable Support KPIsApplication Life-Cycle Management as Important Value Enabler
CPU Utilization and "overall powergrowth rate"Storage Utilization and growth rateRun & Maintain work required for
deploying support packages andenhancement packages
Increase number of days without an outageReduce mean time to resolveReduce overall incidents
Number of emergency changesImpact of changeNumber of failed changes
On current technology stackNumber of redundant custom code/ objects; functionality available onnewer releases
Business Continuity Business Process Improvement
Protection of Investment andAccelerated Innovation
Reduced Total Cost of Operations
ApplicationLife-Cycle
Management
SAPs goal to provide a rating of application support via key performance indicators isinnovative and challenging. The extensive benchmarking phase and mapping of keyperformance indicators to business value will allow customers to fully understand thebenefits of a comprehensive support program.
Peter Wesche, research director, Gartner
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SAP 2009 / Page 7
Customer Proof PointsApplication Life-Cycle Management is Real
We implemented enhancement package 3 .
In comparison to the upgrade from R/3 4.6C toECC 6.0 we could reduce the costs for installation,configuration, test & go-live of EHP3 by almost10 times.
Didier Magnien, Director Global SAP Systems,Sappi Limited
Realized Benefits due to E2E Solution Operations:
Up to $ 5 million (one time) due to performanceoptimization, up to $10 million p.a. due to datavolume management, and IT Operations productivityincreased by 100%.Rinat Gimranov, CIO,Surgutneftegas
System successfully supported Unilever end -of-year business target of shipping $732 million withoutany performance issues.
Irlei Homero, IT Application Services Manager,Unilever Americas
By eliminating recurring problems, SAP SolutionManager has let DuPont improve systemavailability by 18% and reduced average systemresponse time by 58%.
Michael J. Stoko, Director Global Operations,DuPont
Business Continuity Business Process Improvement
Protection of Investmentand Accelerated Innovation
Reduced TotalCost of Operations
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Application Life-Cycle ManagementAn approach in six phases
Application Life-Cycle Management follows the six phasesof ITIL application management.
SAP delivers high value for all phases of the life cycle.
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
ApplicationLife-Cycle
Management
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Require-ments
Design
Deploy
Build &Test
Optimize
Operate
ApplicationLifecycle
Management
Application Life-Cycle ManagementALM Processes
Solution Documentation Central documentation of processes, system
landscape, custom code, partner applications,
Template Management Standardize configuration
across multiple projects
Innovation Management Discover and realize enhanced
business functionality Avoid disruption of business
Test Management Change impact analysis End-to-end test management
Technical Operations Central monitoring & alerting infrastructure Unique End-User Experience monitoring Central administration tools
Change Control Management Integrated quality management Synchronized transports of various components Controlled and documented adjustment of
business processes incl. approval process
Maintenance Management Management of corrective software
packages
Business Process Operations Ensure business continuity Provide Business KPIs Business process benchmarking
Application Incident Management Integrated service desk Involvement of partners in problem resolution Provide root-cause analysis for complex
landscapes with diverse technology stacks
Application Life-Cycle Management provides processes
to optimize business continuity and agilityUpgrade Management Comprehensive project support
for release transitions
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SAP Solution Manager Platform for Application Life-Cycle Management
SAP 2008 / Page 11
SAP Solution Manager
Reduces risk and lowers TCOthrough standardized and integrated E2ESolution Operations according to ITIL
Optimizes business benefitsthrough a comprehensive and integrated quality
management process
Leverages built-in innovationby making innovation a non-event and protectingexisting investments
Require-ments
Design
Deploy
Build & Test
Optimize
Operate
ApplicationLife-Cycle
Management
SAP Solution Manager provides comprehensive capabilitiesand services for Application Life-Cycle Management for
SAP and non-SAP applications
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Holistic approachIntegration from project to solution
Using the SAP Solution Manager tool is an excellent way of covering the live cycle of asolution. It enables us to control every step, from the design, to the realization to the IT operation of the system, and guaranteeing a full tracking and a very effective introduction of the system. We considered we obtained substantial benefits with this adoption, reducing TCO and above all we were successful to manage complex projects and edge operations Martin Flegenheimer, IT Director, Ferrero Germany
Roadmap, Blueprint, and Implementation
Change Control Management
MaintenanceManagement
Monitoring &Reporting
Application Incident Management
Testing Operations
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Multiple Roads to SuccessDefine Your Own Roadmap
Define your own roadmapto efficient application life-cyclemanagement depending on factorssuch as:
the maturity of your IT processesyour IT projects and project pipelinecost pressure and cost structurecompared with peers
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
ALM
Call to Action: Prioritize your pain points and consume theapplication life-cycle management cake in bite-size pieces!
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Mission accomplished:A single source of truth is established
All monitoring data
All testinformation
All customerdevelopmentsand functionalenhancements
The entiredocumentation
All incident andproblem information
All traininginformation
All maintenanceactivities
All service planning,deliver and follow-upinformation
All business processesAll systems
All service level information
All changeinformation
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
ApplicationLifecycle
Management
End state objectives:
Same Systems Same Performance Warren Kaufmann, Associate Director, Colgate-Pamolive
Same Information Same Processes Everywhere
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1. Application Life-Cycle Management2. SAP Solution Manager release strategy3. Integration with Integration von 3rd-Party Tools4. Get SAP Solution Manager ready5. Summary
Agenda
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Legal Disclaimer
This presentation is not subject to your license
agreement or any other agreement with SAP. SAPhas no obligation to pursue any course of businessoutlined in this presentation or to develop or release
any functionality mentioned in this presentation.This presentation and SAP's strategy and possible
future developments are subject to change and maybe changed by SAP at any time for any reason
without notice. This document is provided without awarranty of any kind, either express or implied,
including but not limited to, the implied warrantiesof merchantability, fitness for a particular purpose,
or non-infringement. SAP assumes no responsibilityfor errors or omissions in this document, except if
such damages were caused by SAP intentionally orgrossly negligent.
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SAP Solution Manager Schedule
Mainstream maintenance prolongated for SAP Solution Managers 7.0
2013 20142006 2007 2008 2009 2010 2011 2012 20162015 2017
MaintenanceCustomer-
specificMaintenance
SAPRamp-
Up
Mainstreammaintenance
two years longer
D e c
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SAP Solution Manager 7.1Planned Big Rocks
Integration of Solution ComposerState of the art graphical interface for businessblueprinting and business process documentationSolution Documentation Assistant for non ABAP
E2E Monitoring and AlertingEnd User Experience MonitoringTechnical Administration
Improved central Software LogisticsDecision criteria for Quality GatesIntegration of Quality Gate Managementand Change Request Management
Improvements of Business ProcessChange AnalyzerEnhanced test automation
Integration of Business Functionsinto process structuresUpgrade Dependency AnalyzerValidated implementation contentImproved Global TemplateManagement
Enhanced Service Desk:ITIL support and flexibleuser interface Require-
ments
Design
Deploy
Build& Test
Optimize
Operate
ApplicationLife-Cycle
Management
Guiding Theme: Integration of IT Processes, Usability, and Openness
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Example: New UIs for Implementationin SAP Solution Manager 7.1 (Draft)
SAP 2008 / Page 20
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Example: New UIs for Implementationin SAP Solution Manager 7.1 (Draft)
SAP 2008 / Page 21
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1. Application Life-Cycle Management2. SAP Solution Manager release strategy3. Integration with Integration von 3rd-Party Tools4. Get SAP Solution Manager ready5. Summary
Agenda
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Integration of 3 rd -Party Tools
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
TechnicalDocumentation
BusinessBlueprint
E-Learning
ManagementTest
Workbench
Enhanced Changeand Transport System
JobScheduling
ServiceDesk
TechnicalMonitoring
ChangeRequest
Management
Interface types:
SAP AdapterOEMOpen InterfacePartner InterfaceLinkPlanned
Links to documents inexternal data warehouses
SAP ProductivityPack by RWD
Links to othertraining materials
SAP Central ProcessScheduling by Redwood
SAP QualityCenter by HP
CA Wily IntroscopeBMC Appsight
Run BookAutomation
CMDB
CCMS-XBP
CCMS
ARIS
Open ServiceDesk Interface
eCATT
HP OpenViewBMC Remedy
Open ServiceDesk Interface
9 certifiedsolutions
24 certifiedsolutions
7 certifiedsolutions
Configuration
Non-SAPSoftware
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SAP Solution Manager 7.0 IBM Rational Integration
Benefits
Allows customers to
Combine SAP & IBM best practices & standardsCombine SAP Solution Manager life-cycle managementcapabilities with IBM Rationals integrated governance, CM,and QM capabilities
Functional ViewImport business blueprint to create test architecture inRational Quality Management for end to end businesstestingUpdate of test data into SAP Solution ManagerIntegration with SAP Service Desk
Change ManagementClearQuest
Quality ManagementQualityManager
Functional TesterPerformance Tester
Lifecycle TraceabilityRequisitePro
Currently deployed @ IBM as part of their internal SAP Transformation (Globally IntegratedEnterprise Project). Planned availability to all customers in April 2010
SAP Solution Manager
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
ALM
Significant reduction of testing efforts for joint SAPSolution Manager and IBM Rational customersthrough new testing process integration
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IBM Tivoli is Certified for the Exchangeof Incidents with SAP Solution Manager 7.0
BenefitsSynchronization of SAP- related incidents between both helpdesks with reduction of duplicated data and manual errorsCost reduction in operations through central support,coordination, and consolidation
Functional ViewBidirectional Integration of TSRM and SAP Solution ManagerService DeskStandardized handling of all IT infrastructure related issues
SAP Solution Manager
Integration with Tivoli Service
Request Manager (TSRM)
The integration of SAP Solution Manager and IBM Tivoli Service Request Manager (TSRM) allows joint customers to accelerate incident resolution in SAP environments
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SAP HP Support Integration
SAP and HP are integrating their supportsystems to ensure a seamless exchange ofincidents for our joint mission criticalcustomers.
SAP and HP are integrating the HP InstantRemote Support (IRS) platform and the SAPSolution Manager Service Desk. This makesit easier for customers
supportorganizations to handle interrelatedproblems.
SAP 2009 / Page 26
Example 2:A joint customer reports a serious problem toSAP. SAP support engineers discover that HPexperts need to be involved to solve theissue. Through the support systemintegration, both SAP and HP engineers cancooperatively solve the problem quickly.
Example 1:An HP server reports a problem via HP IRS toHP Support. Through the IRS integration withSAP Solution Manager IT service desk, thecustomers
support organization is informedthat a hardware problem exists and canrespond to end-users.
SAP and HP are integrating their support systems to provide better support
to joint customers
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SAP ProductivityPak by RWD adapter for SAP Solution Manager 7.0 integrates SAPs ApplicationManagement Platform with best-of-breed documentation management and simulation software.
Enhanced Knowledge Managementwith SAP Solution Manager
Main features
Reduced effort for creation of training material
Faster documentation of configuration settings
Comprehensive documentation of businessprocesses
Enhanced end-user documentation experiencewith simulations
Central storage of documentation in SAP SolutionManager
SAP Solution Manager 7.0 integrateswith SAP ProductivityPak von RWD
Record
Store andmanage centrally
Update
exchange
SAPProductivityPak
by RWD
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SAP 2008 / Page 28
1. Application Life-Cycle Management2. SAP Solution Manager release strategy3. Integration with Integration von 3rd-Party Tools4. Get SAP Solution Manager ready5. Summary
Agenda
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SAP 2009 / Page 29
Define Your Roadmap for Application Life-Cycle Management
Manage incidents & requests for change
BasicConfigu-
ration
ImmediateStart Innovate & UpgradeTestAdminister
Report Service Levels
Get SAP Solution Manager ready!
Projects
Extendedconfiguration
Deploy Monitor processes and interfacesManage jobs
Manage volume
Monitor systems & usersDeploy
Maintenance of SAP softwareCollaborate with SAP
Proactive Support and Mission Critical SupportRoot Cause Analysis
Document Technical Landscape
Document Business ProcessesTest
Exploitation StrategiesProjects Business Processes Systems
Implementation and Upgrade Application Focus NW Focus
Time to benefit from SAP Solution Manager is short
Low customer investment necessary
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SAP 2009 / Page 30
Expert-Guided ImplementationTraining on the Job at Its Best
Training, practical experience, remote consulting
Day 1 Day 2 Day 3 Day 4 Day 5
SAP expert explains step-by-stepconfiguration using training materials
Execution, 2-3 hours on the same day
Participants have direct access to anSAP expert who directly supportsthem remotely, if necessary, duringthe execution
Empowering, Web session, 1-2 hours each morning
Participants perform demonstrated stepsin their own project, on their own SAPSolution Manager software
Expertise on demand, during execution
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SAP 2008 / Page 31
1. Application Life-Cycle Management2. SAP Solution Manager release strategy3. Integration with Integration von 3rd-Party Tools4. Get SAP Solution Manager ready5. Summary
Agenda
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SAP 2009 / Page 32
Efficient Application Life-Cycle ManagementCall to Action
Explore the Value and Scope of Establishing a Single Source of Truth
Define Your Roadmap for ALM Implementation
Implement SAP Solution Manager Enterprise Edition
Optimize Your IT Processes
Empower Your IT Organization
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SAP 2009 / Page 33
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
ALM
Application Life-Cycle Management:Available information assets
service.sap.com/alm
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SAP 2009 / Page 34 SAP 2009 / Page 34
Thank You!
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