anastasiya a. lipnevich jeffrey k. smith
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“I really need feedback to learn:” students’perspectives on the effectiveness
of the differential feedback messagesAnastasiya A. Lipnevich
Jeffrey K. Smith
Published Educational Assessment Evaluation Accountability Journal
Published 2009
Peer Review Journal
Study PurposeExamine Student Perceptions of the effects of different forms of instructional feedback on their:
Performance
Motivation
Emotion (level of satisfaction)
Participants 49 students from an East Coast US university divided into 6 focus groups
each with 8-9 students.
Convenience population
Received 5 points for participating
2 week duration
Study Purpose1. To understand the effects of grades, praise and source (computer vs.
human) of feedback on student’s performance.
2. To Gain a more comprehensive picture of the student’s responses and interpretations to the feedback
The Experiment
The Experiment consisted of 6 groups of which students took an essay exam and had a week to revise the essay and resubmit.
Students receiving extensive feedback from the instructor on an essay examGrade/NoGrade
Students not receiving feedback from the instructor on an essay examGrade/No Grade
Students receiving feedback on their essay exam from a computer
Grade/No Grade
MethodsFocus groups
40 minutes in length
Experimenter was group moderator
Questions1. How did you react to the feedback? How did you go about the revisions?
2. Did you trust your feedback? Did you find it accurate? Did you think it was fair and worthwhile?
3. How did your grade help you? Would have like to know your grade before you began your revisions?
4. Was the praise helpful? Would have like to receive praise on your performance.
5. What is your ideal type of feedback?
Results – Instructor with Grade “loved the feedback”
Receiving a grade was discouraging since it was a draft
Students with high grades were less likely to do revisions
Praise was a “buffer for self-efficacy” when receiving poor grades
Ideal feedback: “individualized comments”
Praise enhanced “mood” but not crucial for improvement
Instructor feedback – No Grade Enthusiastic about detailed comments
Comments kept the students focused
Praise not as important as comments
Computer feedback with Grade Grade and detailed feedback was helpful
Want specific feedback and they were surprised the computer could be so sophisticated
Computer viewed as non-judgmental and impersonal which helped them focus on their work and not feel as they were being judged by the instructor
Ideal feedback: “specific comments with a grade and praise”
Students said they’d rather receive feedback from the instructor than a computer.
Computer feedback – No Grade Clear guidelines were appreciated
Praise from the computer has a minimal impact on performance
Only value of grades is to “reduce the amount of work in cases of a high score”
No feedback - Grade Not optimistic
“Freaked out” “Panicked”
Felt helpless “craved instructions”
Not capable of revising the essay
Praise when the grade was not high was not trustworthy
No detailed feedback – No Grade Student reaction was overwhelmingly negative
Students didn’t know what to change in their essays
One thought no feedback meant great work
Those students who were praised on their performance had the highest negative reactions
“I didn’t know how to make it better”
Any feedback better than no feedback
Conclusion Detailed Comments
Grades are obstacles
Computer feedback is unbiased
Unfavorable computer feedback was dismissed by students as invalid
Praise was the least influential type of feedback
Best to provide “detailed neutral comments”
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