at northern states funding group - customer service is personal

WITH  NSFG,  CUSTOMER  SERVICE  IS  PERSONAL      It’s   rather   ironic.  We   have  more  ways   of   communicating  with   each   other   than   ever   before.   Yet   study   after   study   indicates   that  people  actually  feel  MORE  isolated  than  in  previous  eras,  despite  the  incredible  technology  at  our  fingertips.      And  while  we  can’t  go  backwards  with  technology,  most  of  us  feel—at  one  time  or  another—a  longing  to  revisit  the  era  where  mom  and  pop  ran  all  the  local  retail  shops,  or  stop  in  to  the  local  pub  ‘where  everybody  knows  your  name’.      At   Northern   States   Funding   Group,   Inc.,   (NSFG)   we   understand   the   feeling.   And   while   we   remain   connected   to   all   the   latest  technology  with   total  online  access  and  real-­‐time  status  updates,  we  refuse  to   let   that   technology  completely  dictate  how  we  do  business.    “It  may  sound  like  a  cliché,  but  at  Northern  States,  our  business  really  is—and  always  has  been—all  about  customer  service,”  says  Gene  Reeber,  President.  “We  offer  all  of  the  capabilities  of  the  big  national  lenders,  but  treat  every  transaction  with  the  mindset  of  a  small   town  mortgage   lender.   Low   rates   are   important   and   certainly  our   rates   are   something  we’re   very  proud  of,   but   the  entire  NSFG  team  knows  that  the  process  of  buying  a  home  is  about  so  much  more.”      It  starts  with  trust.  Throughout  New  Jersey  and  Pennsylvania,  realtors  and  home  buyers  have  come  to  realize  that  we’re  not  just  a  funding  company…they  trust  that  we’ll  do  whatever  it  takes  to  make  the  experience  a  great  one  from  start  to  finish.      And   to   accomplish   that,   nothing   is  more   important   than   communication.   Throughout   the  mortgage   process,  we   provide   regular  updates  and  progress  reports  so  you  always  know  the  status  of  your  loan.      Our  people  are  completely  accessible  and  open  to  address  any  of  your  questions  or  concerns,  and  if  anything  comes  up,  we  let  you  know  right  away.      Buying  a  home  is  stressful.  We  get  it.  That’s  why  we’re  100%  committed  to  making  our  part  of  the  process  hassle  free,  both  for  the  client  and  the  realtor.  It’s  why  year  after  year,  regardless  of  market  conditions,  our  client  base  continues  to  grow.      And  sure,  the  glowing  reviews  we  get  on  Facebook  and  other  social  media  sites  don’t  hurt.  But  what  we’ve  found  is  that  good  old-­‐fashioned  word  of  mouth   is  our  best   sales   tool.  Because   in   this  world  of   technology,  good  news   is   still   something  people   love   to  share.      “I’ve   been   in   the   business   a   long   time,”   adds   Reeber.   And   I   can   honestly   say   I’ve   never   been   around   a   group   of   people   more  dedicated  to  the  art  of  customer  service.”      If  you’re  considering  a  new  home  purchase,  OR   if  you’re  a  PA  or  NJ   realtor   looking   for  a   funding  partner  who  makes   the  process  simpler   for   everyone,   we   urge   you   to   give   us   a   call   at   877.302.4044   or   see   our   impressive   services   by   visiting  our   web   site   at  NSFG.net.    About  Northern  States  Funding  Group,  Inc.-­‐  NSFG  is  a  full-­‐service  mortgage  lender  with  a  strong  reputation  of  outstanding  performance  in  satisfying  the  lending  needs  of  Real  Estate  Professionals,  Builders  and  Individual  Homebuyers  in  the  New  Jersey  and  Pennsylvania  markets.  Lender  NMLS:  120891  -­‐  Equal  Housing   Lender,   Equal   Opportunity   Employer.   600   Birchfield   Dr.   Suite   604,   Mount   Laurel,   NJ     08054   -­‐   Toll   Free:  877.302.4044  www.nsfg.net