at&t incorporation

AT&T Incorporation

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Introduction

It is a telecommunications service provider.

It is based is Dallas, United States.

Its operational segments include wireline and wireless communication.

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AT&T Incorporation Services

Provision of dial-up Internet services.

U-verse services.

Enterprise network services.

Wi-Fi and packet services.

Local and international voice services.

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Companies Challenges

Awful performance.

Absolute abysmal customer service.

Poor value.

Unresponsive to new and emerging customer needs.

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Organizational Changes to Overcome Challenges

Leadership roles should be defined clearly.

Improving the overall performance.

Embracing the below changes:

structural

task

technological

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Stage process of implementing changes

Creation of motivation to change.

Adjusting the equilibrium.

Refreezing.

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Barriers to Success

Resistance to change.

Poor leadership styles.

Poor customer relations.

Embezzlement of funds.

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