automating your microsoft world part one

Automating your Microsoft® world Part 1:

Operating System Efficiencies

© 2014 N-able Technologies, Inc. All rights reserved.

Presented By

© 2014 N-able Technologies, Inc. All rights reserved.

Ali MahmoudProduct Marketing

@alimahmoud_

Bryan ZimmermanProduct Manager

Operating System Efficiencies

• Remote Monitoring & Maintenance Overview

• Automation Overview

• Workstation OS Automation

• Demo: Creating an Automation Policy

• Profitability Impact

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Remote Maintenance and Monitoring

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Report Manager

NOC Notification

HelpdeskNotification

Customer B

Customer C

Deployment & DiscoveryReporting

N-central® Architecture

NOC Notification

HelpdeskNotification

Customer B

Customer C

N-central® Architecture

N-central Rule

Licensing Service Templates Scheduled Tasks Alerts

N-central Operating Systems Automation PoliciesSupport Ticket

Creation

Backup Applications AV Scan Jobs Billing Information

Security (AV) Hardware Backup/Restore Jobs Notifications

Patch Network Utilization Application Install Escalations

Automating with N-central

© 2014 N-able Technologies, Inc. All rights reserved.

N-central Rule

Licensing Service Templates Scheduled Tasks Alerts

N-central Operating Systems Automation PoliciesSupport Ticket

Creation

Backup Applications AV Scan Jobs Billing Information

Security (AV) Hardware Backup/Restore Jobs Notifications

Patch Network Utilization Application Install Escalations

Automating with N-central

© 2014 N-able Technologies, Inc. All rights reserved.

N-central Rule

Licensing Service Templates Scheduled Tasks Alerts

N-central Operating Systems Automation PoliciesSupport Ticket

Creation

Backup Applications AV Scan Jobs Billing Information

Security (AV) Hardware Backup/Restore Jobs Notifications

Patch Network Utilization Application Install Escalations

Automating with N-central

© 2014 N-able Technologies, Inc. All rights reserved.

N-central Rule

Licensing Service Templates Scheduled Tasks Alerts

N-central Operating Systems Automation PoliciesSupport Ticket

Creation

Backup Applications AV Scan Jobs Billing Information

Security (AV) Hardware Backup/Restore Jobs Notifications

Patch Network Utilization Application Install Escalations

Automating with N-central

© 2014 N-able Technologies, Inc. All rights reserved.

OS Automation: WorkstationCreating Filters

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N-centralFilters describe a group of devices to perform

automation on

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Customer 1 Customer 2 Customer 3

OS Automation: WorkstationManually creating rules for each customer is too much effort

WeeklyMaintenance_01 WeeklyMaintenance_02 WeeklyMaintenance_03

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N-central

Customer 1 Customer 2 Customer 3

WeeklyMaintenance

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Centralized Automation

One rule to maintain

Consistent for all customers

Easy to add new customers

N-central

Customer 1 Customer 2 Customer 3

WeeklyMaintenance

Workstation OS Automation

© 2014 N-able Technologies, Inc. All rights reserved.

OS Automation: Workstation

© 2014 N-able Technologies, Inc. All rights reserved.

Temp Files

Clear Cache

Restore Point

Check Disk

Time Sync

Power Plan

Flush DNS

Reboot

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OS Automation: WorkstationWorkstation proactive maintenance policy

Policy Frequency Alert

Time SyncPower PlanFlush DNS

RebootTemp Files

Clear CacheRestore Point

Check Disk

Weekly Create PSA Ticket

© 2014 N-able Technologies, Inc. All rights reserved.

OS Automation: WorkstationWorkstation proactive maintenance policy

Policy Frequency Alert

Time SyncPower PlanFlush DNS

RebootTemp Files

Clear CacheRestore Point

Check Disk

Weekly Create PSA Ticket

© 2014 N-able Technologies, Inc. All rights reserved.

OS Automation: WorkstationWorkstation proactive maintenance policy

Policy Frequency Alert

Time SyncPower PlanFlush DNS

RebootTemp Files

Clear CacheRestore Point

Check Disk

Weekly Create PSA Ticket

N-central Rule

Licensing Service Templates Scheduled Tasks Alerts

N-central

Operating Systems

Weekly Maintenance

PSA Ticket CreationSecurity (AV) Weekly AV Scan

Patch Weekly Patch

OS Automation: Workstation

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Building an automation policy

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OS Automation: Workstation

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1. Select an action

2. Drag to policy

Live Demo:

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Building workstation automationCreating PSA tickets

ROI of Automation

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Manual Maintenance vs Automation

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Manual Automation

Workstation30 min

/desktop20 min

one-time

Server30 min/server

20 minone-time

Average Customer Deployment

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Manual Maintenance1 Customer

Manual Maintenance5 Customer

Manual Maintenance10 Customer

20 Workstation 40 hours 50 hours 100 hours

2 Server 4 hour 5 hour 10 hour

Total 44 hours 220 hours 440 hours

Now for the best part!

© 2014 N-able Technologies, Inc. All rights reserved.

Automation Manageris included in your pro RMM license

© 2014 N-able Technologies, Inc. All rights reserved.

Provide Great Service

Automation Manager

Help Desk Manager

ReportManager

Remote Control

Manager

Build Recurring Revenue

SecurityManager

Backup Manager

Patch Manager

Audit Manager

Mobile Manager

N-central RMMAn MSP’s complete toolkit

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Download now: http://bit.ly/Nablepricing2014

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Legal Information

The N-able Technologies and N-central trademarks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.

© 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.