balanced scorecard forum 2012 - corporater presentation

TECHNOLOGY FOR STRATEGY EXECUTION

Lessons learned from Middle East government and non-government entities

PEDRO PEREIRA,Vice President, Corporater Middle East

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2003Entrepreneur with Business in Digital

Marketing

2005Market Intelligence

Manager for IT Retail

2008 2011

Performance Management Expert specialized in implementing technology for strategy execution

P E D R O P E R E I R A

10 years experience in IT and Balanced Scorecard Subjects

2007

* First BSC Software Implementation

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AGENDA

• Strategy execution software... Lessons learned from Middle East organizations.

• Pillars of a successful software implementation for strategy execution frameworks.

• Main requested components of a strategy software.

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Strategy at the center peace of the organization...

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Process

Quality Projects

Risk Finance

Operational HR

Vision, Mission, Strategy

Strategy at the center peace of the organization...

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What should drive a strategy execution software selection?

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What should drive a strategy execution software selection?1. Communicating strategy can be boosted with a good software!!!

Easy access to the info + quick navigation on the management system

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What should drive a strategy execution software selection?1. Communicating strategy can be boosted with a good software!!!

Easy access to the info + quick navigation on the management system

2. Adapting to changes on the entire framework during strategy review cycles is not an easy job for some IT companies...In-house development versus off the shelf implementation

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What should drive a strategy execution software selection?1. Communicating strategy can be boosted with a good software!!!

Easy access to the info + quick navigation on the management system

2. Adapting to changes on the entire framework during strategy review cycles is not an easy job for some IT companies...In-house development versus off the shelf implementation

3. Collecting data - what is myth and truth about data collection?Automate strategy starts with the process not the data. IT readiness shouldn’t stop your strategy software implementation...

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DEPARTMENT OF JUST ICE IN ABU DHABI

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DEPARTMENT OF JUST ICE IN ABU DHABI

O B J E C T I V ETo implement an Integrated Strategy and Performance Management System (ISPMS) enabling them to Manage and Monitor their performance throughout the entire organization, including all courts in Abu Dhabi and related regions.

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DEPARTMENT OF JUST ICE IN ABU DHABI

O B J E C T I V ETo implement an Integrated Strategy and Performance Management System (ISPMS) enabling them to Manage and Monitor their performance throughout the entire organization, including all courts in Abu Dhabi and related regions.

Review and fine-tune the strategyImplement an Integrated Strategy and Performance Management System

P R O J E C T

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DEPARTMENT OF JUST ICE IN ABU DHABI

O B J E C T I V ETo implement an Integrated Strategy and Performance Management System (ISPMS) enabling them to Manage and Monitor their performance throughout the entire organization, including all courts in Abu Dhabi and related regions.

Review and fine-tune the strategyImplement an Integrated Strategy and Performance Management System

P R O J E C T

Integrating 85 Bureaus, Divisions & Sections Adapting specially conceived strategic framework Providing an easy to use and easy to navigate system Changing the strategy in two years-time Involving everyone including Data Entry Users

C H A L L E N G E S

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DEPARTMENT OF JUST ICE IN ABU DHABI

O B J E C T I V ETo implement an Integrated Strategy and Performance Management System (ISPMS) enabling them to Manage and Monitor their performance throughout the entire organization, including all courts in Abu Dhabi and related regions.

Review and fine-tune the strategyImplement an Integrated Strategy and Performance Management System

P R O J E C T

Integrating 85 Bureaus, Divisions & Sections Adapting specially conceived strategic framework Providing an easy to use and easy to navigate system Changing the strategy in two years-time Involving everyone including Data Entry Users

C H A L L E N G E S

85 Organizational Units (Bureaus, Divisions, and Sections) 70 Dashboards 550 KPIs Customized structure Customized navigation Full Arabic Implementation

D E L I V E R Y

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Pillars of a successful strategy software implementation

ALIGN

TRANSLATE

COMMUNICATE

ACTION

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Pillars of a successful strategy software implementation

Initiation Phase

2. Readiness Assessment

1-2 working weeks

Design & Configuration

3-7 working weeks

3. Design 5. Configuration

8. Value Added Services & Project Management Reviews

6. Testing Acceptance

Final Delivery

7. End Users Workshop Training

2-3 working weeks

4. Super Users Certification Training --- Knowledge Transfer ---

1. Software Installation

Out of the box software solution

Focus on Knowledge Transfer

No development - read to run

Rich functionalities

Easy to use

Quick implementation

Flexibility

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Main features requested... STRATEGY MAPS

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SCORECARDSMain features requested...

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KPI’s AND MEASURESMain features requested...

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STRATEGIC INITIATIVESMain features requested...

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RISK MANAGEMENTMain features requested...

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DASHBOARDSMain features requested...

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EXECUTION PREMIUMMain features requested...

Governance Meetings, Strategy Reviews, Operating Reviews

Portfolio & Programs Management

Exception & Alert Reports

Offline contents, PPTs & PDFs generation

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CONCLUSIONS

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CONCLUSIONS

You can start using software for strategy early on the processBut remember that is not all softwares out there flexible enough to adapt

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CONCLUSIONS

You can start using software for strategy early on the processBut remember that is not all softwares out there flexible enough to adapt

Moving from Excel and PPT to WEB will help you to quickly communicate Take advantage of web based solutions “off-the-shelf” to get people involved

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CONCLUSIONS

You can start using software for strategy early on the processBut remember that is not all softwares out there flexible enough to adapt

Moving from Excel and PPT to WEB will help you to quickly communicate Take advantage of web based solutions “off-the-shelf” to get people involved

Data integration is important, but not priority for strategy execution softwaresIt is not a BI or ERP! Most of the strategic data are intangible assets

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THANK YOU

PEDRO PEREIRA,Vice President, Corporater Middle East

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