balanced scorecard templates - version 3

Balanced Scorecard Templates

The Balanced Scorecard

• The Balanced Scorecard is a strategic planning and management method used to: • align business activities to a vision and strategy of an organisation • improve internal and external communications • monitor organisational performance against strategic goals.

• The design of Balanced Scorecard concerns itself with: • the identification of a small number of financial and non-financial

measures referred to as Perspectives• setting targets for the measures and then • measuring them on a regular basis to determine success or failure.

Balanced Scorecard

• Indicator 1

• Indicator 2

• Indicator 3

• Indicator 1• Indicator 2• Indicator 3

• Indicator 1

• Indicator 2

• Indicator 3

• Indicator 1• Indicator 2• Indicator 3

Financial Customer

Organisational Capacity

Internal Processes

Vision

Balanced Scorecard

FinancialObjectives

Measures

Initiatives

Vision

CustomerObjectives

Measures

Initiatives

Organisational CapacityObjectives

Measures

Initiatives

Internal ProcessesObjectives

Measures

Initiatives

Typical Excel Balanced Scorecard

Indicator Target Weight Description ValueFinancial Perspective Description

KPI - 1

KPI - 2

KPI - 3

Financial Perspective Total Performance in group

Customer Perspective Description

KPI - 1

KPI - 2

KPI - 3

Customer Perspective Total Performance in group

Internal Processes Perspective Description

KPI - 1

KPI - 2

KPI - 3

Internal Processes Perspective Total Performance in group

Organisational Capacity

KPI - 1

KPI - 2

KPI - 3

Organisational Capacity Perspective Total Performance in group

Financial Indicators

Finance

Objectives Objective 1 Objective 2 Objective 3

Measures

Targets

Initiatives

Customer Indicators

Customer

Objectives Objective 1 Objective 2 Objective 3

Measures

Targets

Initiatives

Internal Processes Indicators

Internal Processes

Objectives Objective 1 Objective 2 Objective 3

Measures

Targets

Initiatives

Organisational Capacity Indicators

Organisational Capacity

Objectives Objective 1 Objective 2 Objective 3

Measures

Targets

Initiatives

10

Financial • • ↑ • ↓

•

Customer • • ↑ •

InternalProcesses

• • •

OrganisationalCapacity

• • •

Professionalism - Commitment - Initiative - Team Work - Winning Mentality

Priority 1 Priority 2 Priority 3

Vision

Mission

Strategic Priorities

Strategic Results

Business Objectives and Strategy Map Measures Targets Initiatives

Increase Revenue

Increase Profitability Reduce

Costs

Integrated with a Strategy Map

A Different Approach

Financial

Learning

InternalCustomer

Vision: Mission:

The Quickscore Application

• Software is not required to implement a Balanced Scorecard, but it does help. Furthermore a good software tool will allow user to:• organise key metrics in a meaningful way• display data and combinations of data• provide management teams with a clear business overview• allow users to input data easily and frequently• Provide the means to ‘drill down’ to the underlying data should the

need arise to question a specific activity

• Intrafocus recommends Quickscore to those companies that want to take a structured approach to rolling out Balanced Scorecards